The development of the Ukrainian state after the declaration of Ukraine’s independence, the processes of integration into the world community pose new challenges to Ukraine, one of which can be considered the need to optimize the state’s performance of its unctions, in particular with the help of the state apparatus. There is a need to consider the issue of further ways to improve the civil service institute in view of a number of essential points that are currently not covered, or partially covered. The article focuses attention on the social and legal aspects of public service, defining general features. The social nature of the functioning of the civil service is determined by democratic procedures and the management style of civil servants: collectivity in making administrative decisions; reporting and control over the implementation of decisions; presence of direct connection with society and others. The social tasks of the civil service include the protection and implementation of the interests, rights, and freedoms of citizens; effective solution of social tasks and obligations of the state to society; provision of social state obligations such as health care, education, security; solving social conflictsin society; elimination of unemployment; ensuring equal access of citizens to public service. It can be argued that in the eyes of the country’s population, a civil servant represents the state, and his official behavior is of great importance to citizens. In everyday consciousness, it is often the psychological and moral, rather than the professional and business, qualities of civil service representatives that most determine the attitude of the public to the evaluation of the work of the state authority and management. The civil service continues and completes the organization of the state mechanism, makes it ready and suitable for the practical implementation of state tasks and functions. In the process of formation and development of statehood of any kind, it is the civil service that acts as the first organizational means for the state to fulfill its goals.