Tourism Management Research Articles

Research on the relationship among resource integration, shared value, and value creation in scenic areas

This study investigates the potential predictors of resource creation behaviours in the Shanxi merchant courtyard scenic areas based on resource dependence theory. The research was conducted in China using questionnaire survey, and data analysis employed structural equation modelling, including mediation and moderation effects. The model was tested using a sample of 376 individual managers from scenic areas. The results show that external resource integration, internal resource integration, and shared value significantly affect resource creation in scenic areas. The findings indicate that shared value plays a significant mediating role in the relationship between resource integration and resource creation, while environmental dynamism significantly moderates this relationship. This study clearly demonstrates the relationship among resource integration, shared value, and value creation in scenic areas. This research contributes to the tourism management literature by identifying gaps and offering a comprehensive perspective to understand resource creation behaviours in the tourism industry.

Sustainable management of gastronomic tourism in specific destinations: Perspectives and challenges

Gastronomic tourism is a form of travel that has gained relevance today, making it crucial to understand the promotion and management strategies in specific destinations. This systematic review article aims to analyze these strategies, highlighting the importance of cultural authenticity and collaboration between local actors. The methodology used is aligned with a descriptive and correlational approach, using criteria of exhaustiveness and relevance to review ethnographic research and scientific articles. The results reveal the influence of ancestral knowledge on cultural tourism, as well as the challenges of food heritage and food transculturation. In this sense, the need to design promotional strategies that promote traditionality, identity and cultural empowerment in local communities is highlighted. In conclusion, this study provides a comprehensive understanding of gastronomic tourism promotion and management strategies, underscoring the importance of preserving cultural authenticity and promoting local collaboration for the sustainable development of gastronomic tourism.

Michelangelo Antonioni, Tourist Snapshots, and the Politics of the ‘Backward Scene’ in 1970s China

In 1972, Radio Televisione Italiana, Italy's state broadcaster, commissioned famed director Michelangelo Antonioni to film a documentary in the People's Republic of China, following the resumption of diplomatic relations between the two nations. Socialist China, in the throes of the Cultural Revolution, was a subject of intense Western fascination at the time. Radical activists worldwide were drawn to Maoism, and references to the Cultural Revolution abounded in European popular culture. Against this backdrop, Antonioni's Chung kuo/Cina found a receptive audience in Europe and North America. Yet by early 1974 the director's ‘anti-China film,’ which had not yet had a public screening in the nation, became the subject of strident condemnation in China's state media, caught up in struggles between competing political factions. This article presents a close reading of Chung kuo/Cina, and examines how the campaign condemning the film spilled over into stricter management of foreign tourists and the production of new forms of tourist literature by state publishers. Examining how notions of China's ‘backwardness’ implicated photographic practice, this article explores how Chinese officials regulated tourist photography, how foreign tourists understood those regulations, and how guides and ordinary Chinese citizens entered into the visual discourse of tourism on their own terms.

Issues on Tourism and Destination Management in Karnali Province, Nepal

This paper argues that numerous tourist destinations exist in the developing zone of Nepal, particularly in the Karnali province. Many florae and fauna are available in the zone that the panoramic tourist products ever tempt the visitors, which demand for intensive studies of culture, livelihood and public dynamics. Several hills, peaks and mountains in this zone attract tourists and create pressure to the concerned authority to take right actions on time. Several places of interests in different parts of the area still need appropriate management, which would produce the best income resources for the state to invest in the development sectors. This is the productive realm of medicinal herbs that the users still use it irrationally throughout the territory without appropriate workforce. The data were collected from 33 respondents with key informant interview, focus group discussion and personal communications. The invaluable resources available in this area are of multiple significance which export would bring huge amount for financial reservoir of a country. For comprehensive development of the region tourism, hydropower, medicinal herbs, rafting, paragliding, nature, ethnic tourism are the best means for knowledge creation there as well. The responsible state authorities must take appropriate steps in managing the multiple issues through public participation in order to convert the recent status of the territory.

Mengintegrasikan Teknologi IoT dan Smart Destinations dalam Pengelolaan Pariwisata Berkelanjutan

The integration of Internet of Things (IoT) technology with the concept of Smart Destinations offers an innovative solution in tourism management with the aim of improving operational efficiency and tourist experience. IoT technology, which includes interconnected sensor devices and communication systems, provides the ability to unify and manage various aspects of a destination in real-time. Meanwhile, Smart Destinations use digital technology to optimize the tourist experience through personalization, resource efficiency, and desire. This article discusses the background and key benefits of IoT integration in Smart Destinations, including improving the visitor experience through data and analytics, better crisis management, and more efficient resource management. Application examples such as smart parking systems, automated energy management, and providing contextual information to tourists through sensors are described to illustrate the practical application of this technology. However, challenges such as data privacy and security, technology compatibility issues, and significant investment requirements are also discussed. In conclusion, while this integration faces several obstacles, its potential benefits in improving the quality and efficiency of tourist destinations make it a promising approach for the future of the tourism industry.

Evaluating Tourist Dissatisfaction with Aspect-Based Sentiment Analysis Using Social Media Data

Tourism satisfaction is essential for encouraging tourists to stay longer, spend more and return. However, visitor dissatisfaction can also prove useful for understanding any shortcomings of a tourist destination, and Twitter, Instagram and TripAdvisor reviews might be able to provide an insight into tourist perceptions and experiences. This study examines the major causes of tourist dissatisfaction with a tourism destination using an aspect-based sentiment analysis approach to understand the key points of negative tweets, posts or reviews. We examined 19,340 tweets, 7,712 Instagram posts and 25,483 reviews about Granada in Spain in order to evaluate the negative user's perceptions, discover management-related problems and provide feedback to destination management organizations to enable them to improve their services and operations. Our work contributes to computational methods to address tourism (dis)satisfaction with a process to identify the most important entities (places), an algorithm to identify aspects and opinions, and the use of word-trees to show the most important aspect-opinion tuples. In practical terms, we provide to tourism industry professionals and managers, as well as travelers, with methods to identify the reasons for tourist dissatisfaction from available social media data, in such a way that managerial strategies or travel plans can be improved.

Revitalisasi Produk Tempe dalam Wisata Edukasi Keberlanjutan Melalui Hilirisasi Karpet Interaktif Muatan Pembelajaran Berbasis Game dan Model Pembelajaran Problem Based Learning

The revitalization of tempe products in sustainable educational tourism through the downstreaming of interactive carpets with game-based learning content and Problem Based Learning (PBL) models aims to enhance attractiveness and learning effectiveness. This program integrates interactive technology and problem-based learning approaches to create enjoyable and immersive educational experiences. Methods include developing game-based interactive carpets, providing technical training for tourism managers, and evaluating effectiveness through user feedback. Results indicate increased learning interest and visitor understanding of tempe production processes and sustainability concepts. The implementation of this program is expected to support the development of innovative educational tourism and promote environmental sustainability.

EXPLORING THE RELATIONSHIP BETWEEN TEACHERS' POLITICAL SKILLS AND CREDIBILITY

Objective: This study investigates the significance of the relationship between teachers' political skills and credibility. It aims to present data-driven evidence that enhancing political skills can boost credibility so educational outcomes and student-teacher relationships will strengthen. Theoretical Framework: The theoretical underpinning of this study is the Source Credibility Theory, which describes the effect of perceived credibility on the source. Method: This descriptive-correlational study used primary data from 278 hospitality and tourism management students via questionnaires. Pearson R determined the strength and direction of the relationship. Regression analysis modeled the relationship and influence of political skills on credibility. Results and Discussion: The mean and standard deviation indicated very high political skills and credibility. The correlation test revealed a significant positive relationship between variables. The regression model showed a 74.7% influence of political skills on credibility, with sincerity as the best predictor. Research Implications: These findings suggest that teacher training should focus on developing political skills and sincerity to enhance credibility and effectiveness. Researchers in this field can explore ways to nurture these traits among educators and evaluate their effect on student outcomes for policymakers to apply across educational contexts. Originality/Value: This study provides evidence of a significant positive relationship between teachers' political skills and credibility. It highlights the importance of developing political skills and credibility among educators to earn trust. It extends the Source Credibility Theory to the educational domain, providing a foundation for future research in various contexts.

Analisis Penerapan Inovasi Digital pada Pariwisata Berkelanjutan di Kabupaten Semarang

Semarang Regency is one of Central Java's leading tourist destinations with the attraction of Gedong Songo Temple and Rawa Pening. In addition, Semarang Regency also has other tourism wealth in the form of 51 interesting tourist attractions and 55 tourist villages that are always active and continuously developed. Sustainable digital innovation helps to apply the latest digital technology to achieve creative solutions that will address long-term social, economic, and environmental problems. This study aims to determine the urgency and application of digital innovation in sustainable tourism in Semarang Regency. Using a descriptive qualitative method, data were collected through triangulation techniques including interviews, observation, and documentation. Data validity was tested through credibility, transferability, dependability, and confirmability. The data obtained were analyzed using qualitative methods starting from the pre-field stage, while in the field, until after the field activities were completed. The results show that the main implementation of Digital Innovation in Semarang Regency is the implementation of APIKS by the Tourism Office. However, there are challenges regarding technology adoption by local communities and the need for ongoing training, which require further attention from various relevant parties. This research is expected to provide an overview and serve as an evaluation of the importance of digital innovation in sustainable tourism management and suggests that local governments offer greater support in the form of policies and training programs to improve community digital skills. Future research can further explore the long-term impact of digital innovation on the social and environmental aspects of tourism.

Teaching English for Tourism: A Case Study in Kosovo

This paper analyzes the necessity of teaching English for tourism in Kosovo. This study falls within the realm of applied linguistics, specifically in the field of English for Specific Purposes (ESP). Tourism undoubtedly stands as a vital pillar for a country's economy. The aim of this paper is to underscore the significance of teaching the English language to students specializing in Tourism, Hospitality, and Environment. English is widely recognized among scholars focusing on tourism as a facilitative tool that enhances the quality of services provided to foreign tourists. Individuals working in national, municipal tourism offices, or private business facilities involved in tourism activities are obligated, as per their job descriptions, to communicate effectively with guests—foreign tourists who come from diverse cultural and linguistic backgrounds. Hence, mastery of the English language and proficient communication in English are essential factors in the field of tourism and hospitality. This paper aims to address the challenges of mastering English language skills and the importance of teaching English in the context of tourism and hospitality in Kosovo. The paper includes a research study conducted among students of the Department of Management in Tourism, Hospitality, and Environment (MTHE), emphasizing the relevance of the English language in this domain. The research methodology utilized in this study is both quantitative and qualitative, involving data collection through a questionnaire. The questionnaire results underscore the necessity of teaching English for tourism and the pivotal role of the English language in the entire industry.

Medical Tourism Attribute Competitiveness: An Importance–Performance Analysis

ABSTRACTThis study aimed to analyze the performance of medical tourism in Iran using importance–performance analysis (IPA). In this cross‐sectional study, five hundred ninety‐six medical tourists from West Asian countries (Iraq, Azerbaijan, Kuwait, Qatar, Bahrain, Oman, Syria, Lebanon, Oman, Saudi Arabia, and Yemen) referring to health centers to receive medical services in Iran in 2020 were recruited. A standard IPA questionnaire was used for data collection. IP gaps were negative in all three attributes (medical treatments and service attributes, destination attributes, and tourism‐specific attributes). Respondents attached the highest importance to medical treatments and service attributes. The highest IP gap was related to medical treatments and service attributes. The results highlighted that the Iranian tourism industry is not performing well in many areas. Tourism managers and stakeholders should adopt useful strategies for improving those areas with high importance and low performance.

The Effect of Social Presence on User's Participation Willingness Under Tourism Live Streaming

ABSTRACTTourism live streaming, as a powerful online platform connecting destinations and users, has promoted the recovery of tourism in the post‐epidemic era. This study uses the stimulus‐organism‐response (SOR) framework to investigate the connections among social presence, perceived value, and user's participation willingness in tourism activities. Through analyzing 383 responses collected from Douyin users, it is confirmed that social presence and emotional social presence will positively affect users' participation willingness. In addition, perceived functional value and perceived affective value play a partial positive mediating role, and user innovativeness positively moderates the connection between perceived value and users' participation willingness. This study is helpful for anchors and platforms to achieve better tourism live broadcast operation and management and is helpful for the tourism service industry to expand product influence and business performance.

Conflict between Tourism and Conservation at Nui Chua National Park, Ninh Thuan Province, Vietnam

Abstract In protected areas, particularly in national parks, tourism management requires a trade-off between ensuring the key values that support conservation and permitting visitors to appreciate those values. This conflict between conservation and tourism exploitation exists in most national parks around the world. Nui Chua National Park is in the most arid region of Vietnam. Despite that, it has a combination of forest, sea, and semi-desert landscapes that put it into the protected area system of Vietnam. Nui Chua National Park is open to tourists for various purposes. As such, the clash between tourism and conservation maintains as an issue at the park. This paper offers some insights about this conflict at Nui Chua National Park and proposes solutions to tackle this matter. The research is conducted using a qualitative approach. The data is collected using expert interview and in-depth interview method. Expert interview is used to extract information from park’s authority and experts. In-depth interview is used to ask the Raglai people who live within the park’s boundary and participate in some tourism activities. The results suggest that the conflict between conservation and tourism exploitation is in existence but not intensively. The author proposes a more scientific approach in managing tourist activities at Nui Chua National Park.

The Implementation of Tourism Communication for Developing Tourismpreneurship and Destination Branding in Cijengkol Village, Subang

Cijengkol Village in Subang Regency boasts significant local tourism potential, including the Cijengkol Seven Springs known for its water pH resembling infused water, and River Tubing, a popular activity along the upper stretch of the Ciasem river. This community service initiative aims to promote understanding of tourism entrepreneurship and destination branding, vital for harnessing local potential and enhancing regional tourist attractions. By encouraging environmental responsibility and fostering collaboration in developing regional tourism, the program seeks to empower Cijengkol Village residents. Effective tourism communication skills are seen as key to unlocking economic opportunities indirectly. The initiative addresses two main challenges: a lack of awareness regarding tourism's potential as a key sector, affecting micro, small, and medium enterprises, and underutilization of modern digital media for tourism communication. The approach involves specialized training for community members, particularly those involved in Village-Owned Enterprises (BUMDES) and Micro, Small, and Medium Enterprises (MSMEs) in Cijengkol Village. The outcome includes the formation of Tourism Awareness Group (Pokdarwis) candidates who understand a tourism vision and mission aligned with SMART goals for sustainable tourism management. Consequently, the candidates are equipped with collaborative concepts and strategies for tourism management in Cijengkol Village, serving as a foundation for future implementation.

Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda

The prevalence of ChatGPT (and generative artificial intelligence in general) has precipitated a paradigm shift in diverse industries, including tourism and hospitality. ChatGPT revolutionalises all business functions (from marketing to operations), empowering tourism and hospitality organisations to transform and innovate their business models. This study seeks to comprehensively examine the use and implications of ChatGPT in tourism and hospitality by discussing the current and future state of the technology, while also suggesting an agenda for future research. To that end, six areas, namely, business intelligence and tourism analytics, tourism marketing and experience, hospitality services, cultural and heritage tourism, travel services, and destination management, are elaborated on in depth. By compiling views solicited from international experts, this groundbreaking opinion piece unveils profound insights into the evolutionary journey of an emerging technology that is shaping tourism and hospitality. The paper provides useful implications for tourism scholars and professionals alike.

Tourist satisfaction in Northern Vietnam: The impact of cultural involvement and social media engagement using PLS-SEM

The tourism sector in Northern Vietnam has witnessed significant expansion, enticing international tourists with its distinctive cultural heritage and picturesque scenery. This study examines how local cultural activity and social media engagement affect the relationship between visitor experience and satisfaction. Data was collected from 394 travelers who visited Northern Vietnam using a quantitative approach called Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that the tourist experience has a substantial impact on tourist satisfaction. The relationship is favorably influenced by active participation in local culture, suggesting that greater cultural engagement increases satisfaction. Nevertheless, the impact of social media involvement did not demonstrate a noteworthy moderating influence. The findings offer useful insights for tourism managers and policymakers, underscoring the significance of improving tourist experiences and fostering cultural participation to enhance satisfaction. This study enhances the theoretical comprehension of tourist satisfaction and provides practical suggestions for implementing sustainable tourism practices.

Collaborative and professional accommodations on Airbnb: Exploring patterns for sustainable tourism management in Spain

This study analyses the characteristics of accommodation types (collaborative and professional) in Madrid, Barcelona, Seville, and Valencia. It examines location factors, including proximity to top tourist spots, concentration of Airbnb accommodations, and population density, to identify which accommodation type contributes to negative impacts in these cities. Additionally, it delves into pricing features, reviews, length of stay, accommodation services, and host characteristics to distinguish between collaborative and professional accommodations.Logistic regression analysis and Random Forest are used, employing 500 decision trees to explore non-linear and complex relationships. Partial dependence plots offer insights into how predictions evolve across different ranges, providing valuable information about the locations, population density, tenure, and reviews associated with the two accommodation types.The findings reveal that professional accommodations tend to be concentrated in areas with high population density and near major tourist attractions, exacerbating tourist overcrowding issues. Conversely, collaborative accommodations are situated more than 4 km away from the main tourist spots, potentially contributing to a more balanced distribution of tourists and avoiding excessive concentration.These findings have significant implications for urban tourism dynamics, offering valuable insights that can inform urban planning, policy development, and sustainable tourism practices.

The Effect of Environmental Management and Sustainability on Destination Image and Tourist Revisits at Tourism Destinations in Bandung

This study investigates the impact of environmental management and sustainability practices on the destination image and tourist revisit intentions at tourism destinations in Bandung City. Employing a quantitative research design, data were collected from 160 tourists using a Likert scale survey. Structural Equation Modeling-Partial Least Squares (SEM-PLS) was utilized for data analysis. The findings reveal that both environmental management and sustainability practices positively influence destination image, which in turn significantly affects tourists' intentions to revisit. Notably, sustainability practices have a stronger impact on both destination image and revisit intentions compared to environmental management alone. These results underscore the importance of integrating comprehensive sustainability strategies into tourism planning to enhance destination competitiveness and attract environmentally conscious tourists. The study provides practical insights for tourism managers and policymakers aiming to foster sustainable tourism growth in Bandung City.

Research on the Docking Strategy Between the Curriculum System of Tourism Management in Colleges and Universities and the Needs of the Industry

This paper aims to explore effective strategies for aligning the curriculum of tourism management programs in universities with the demands of the industry, ensuring that educational content remains closely connected to the current practical needs of the tourism sector. By analyzing the current status of curriculum design in tourism management programs and combining it with the latest development trends and talent demands in the tourism industry, this study reveals the gaps and challenges between the curriculum and industry needs. The paper proposes a set of specific strategies for alignment, including optimizing curriculum design, strengthening practical teaching, and promoting university-industry collaboration, with the aim of enhancing the employability and industry adaptability of tourism management students. The results indicate that implementing these strategies can help better meet industry demands and promote the sustained development and quality improvement of tourism management education. Finally, this paper provides practical guidance and policy suggestions for the education reform of tourism management in colleges and universities.

Lighting Design for Lanna Buddhist Architecture: A Case Study of Suan Dok Temple, Chiang Mai, Thailand

In Chiang Mai, Thailand, there has been an increasing demand for lighting design strategies that enhance tangible and intangible values of cultural heritage destinations. This research explores the role of lighting design in enhancing the cultural experiences and promoting the cultural tourism of Lanna Buddhist architecture. Suan Dok Temple was selected as a case study due to its historical, social, and cultural significance. This research uses qualitative approaches such as field surveys, photographic documentation, and interviews with temple authorities, cultural heritage experts and tourism professionals for the formulation of initial users’ requirements and lighting design criteria and concept. Data analysis suggested that cultural heritage and conservation, cultural tourism management, and operation and maintenance are important factors in heritage lighting design for cultural tourism. Realistic rendering images of lighting design scenes for the temple’s chedis and vihara are generated based on the concept of luminance layers representing the Buddhist cosmology idea. In addition, lighting operation and installation details are developed and presented to stakeholders for discussion on contextual and operational appropriateness. Finally, the study discusses critical lighting design factors for the development of lighting design solutions for heritage sites, particularly Lanna Buddhist temples, contributing to sustainable cultural tourism.