Interpersonal Relationship Management Research Articles

Emotional intelligence and organizational commitment: An affective association in the context of Lebanese universities

This paper aims to assess the influence of emotional intelligence on organizational commitment. A quantitative survey was conducted among the academic staff of Lebanese universities to reach this objective. This research paper is an explanatory, descriptive, and confirmatory study. This cross-sectional study is based on a quantitative method to examine the validity of the theory or model. This research favors the deductive approach. This approach enables the deduction of a general conclusion from hypotheses. The structured questionnaire is constructed on the theoretical constructs of the mixed approach of the Goleman model, evaluating the following six components: self-awareness, self-control, internal motivation, empathy, leadership skills, and interpersonal relationship management. Empirical testing incorporates the plurality of causes and effects of interaction in this explanatory, descriptive research. Universities confront a lack of employee commitment. Emotional appreciation drives commitment to the organization. E.I. denotes the aptitude to detect, categorize, and use feelings to smooth rational decisions. The study verified that E.I. components significantly and positively influence organizational commitment, with internal motivation having the highest influence in Lebanese universities. Soft skills are essential abilities. Decision-makers and managers of Lebanese universities, conscious and attentive to the influence of employees' emotions, should integrate emotional intelligence into their managerial practices. To build and maintain organizational commitment, displaying appropriate emotions, interpersonal relationships, and communication are compulsory.

Managing Rapport on TripAdvisor: Correlation of Negative Reviews and Response Voices on Online Business Platforms

This study explores the impact of negative reviews and responses on rapport management, synthesizing current research on this topic. Employing formulated research questions and statistical methods like chi-square tests, this study systematically analyzed collected data both quantitatively and qualitatively. Results indicate significant differences in response voices—accommodative, formalistic, and defensive—among various interpersonal relationship management styles when addressing negative reviews. These findings emphasize the complexity of managing interpersonal relationships amidst criticism, offering theoretical insights and practical guidance for improving customer rapport management in industries like hospitality. By examining how different management voices respond to negative reviews, this study contributes a fresh perspective to enhancing customer relationship practices in service sectors.

Управление межличностными отношениями в коллективе

a modern leader must create conditions for well-coordinated work in the team, but it is noted that conflict situations may arise from time to time, in order to exclude such situations, it is necessary to create conditions for employees to perform their professional and managerial activities. In the scientific literature, a general theoretical foundation for the study of professional and managerial activities by domestic and foreign researchers has been developed. It was revealed that the performance of tasks in various departments of the organization has a professionally oriented character and is based on a personality-activity approach, which considers the individual psychological characteristics of employees, their abilities, cognitive styles, interests, needs, motives and professionally significant qualities. All this, at the present stage, especially in organizations with a small number of employees, requires additional research in the management of interpersonal relationships in a team.

The experimental approach of conflict resolution (implications for the school environment)

The perspective of conflict resolution values for students requires persuasive communication in conflict resolution, which, as an intervention strategy, involves sizing the curricular offer in such a way as to provide students with the necessary framework to overcome conflicts that inevitably manifest themselves in the educational field. Students must be involved in solving concrete situations, it being necessary for them to become responsible and cooperative. Having as a favorable premise the educational opportunities promoted by persuasive communication as a conflict resolution strategy, students will be able to calmly and coherently manage the conflicts that arise in the social environment. It is recommended that schools play a decisive role in promoting solutions that work in the management of interpersonal relationships.

Research on the effects of family rituals on subjective well-being of Chinese college students.

Faced with multiple pressures from family, study, employment and interpersonal relationship management, college students are more likely to suffer from mental health problems. At present, psychological intervention in China mainly focuses on drugs and interviews, ignoring the important role played by the family as a bio-psycho-social unit, and there are certain cultural compatibility differences. As an important activity in family life, family rituals have been widely used in the treatment of diseases or mental health in western countries. In contrast, in China, the public's attention and application of family rituals are obviously insufficient, and the relevant academic research results are relatively rare. In view of this, this paper adopts mathematical statistics method to clarify the internal relationship between family rituals and subjective well-being of college students, and verify the mediating role of family system in it, so as to provide effective suggestions for psychological health intervention of college students. The results showed that: Family rituals, family system and subjective well-being are correlated in pairs, showing a significant positive correlation; Family rituals and family system have significant predictive effects on subjective well-being of college students; The cohesion and adaptability play part of mediating roles between college students' family rituals and subjective well-being.

The combination of social reward and punishment is conducive to the cooperation and heterogeneity of social relations.

Individual behaviors and social relations influence each other. However, understanding the underlying mechanism remains challenging. From social norms controlling human behavior to individual management of interpersonal relationships, rewards and punishments are some of the most commonly used measures. Through simulating the weak prisoner's dilemma in finite populations, we find that neither a simple reward measure nor a pure punishment mechanism can extensively promote cooperation. Instead, a combination of appropriate punishment and reward mechanisms can promote cooperation's prosperity regardless of how large or small the temptation to defect is. In addition, the combination spontaneously produces inhomogeneities in social relations and individual influence, which support the continued existence of cooperative behavior. Finally, we further explain how cooperators establish a sustainable existence under the combination by investigating the social relations at different moments in a small system. These results demonstrate that dispensing rewards and punishments impartially in society is essential to social harmony.

THE ROLE OF EMOTIONAL INTELLIGENCE IN MANAGING INTERPERSONAL RELATIONSHIPS IN THE CONTEXT OF THE COVID - 19 PANDEMIC

Emotional intelligence is the personal ability to identify and effectively manage one’s emotions in relation to personal goals (career, family, education, etc.). Even if a person has enough knowledge and intelligent ideas, if he does not know and fails to manage his emotions and feelings, he may encounter difficulties in trying to build relationships with others. The COVID-19 pandemic created fear, anxiety and depression among the population, but the most exposed were those who already suffered from a mental disorder. All these changes could but affect human behavior in the management of interpersonal relationships. Social distancing, meeting bans, hygiene measures, lockdown, closed schools and kindergardens, technical unemployment – for most people life has suddenly changed after March 2020. The consequences are visible especially in mental health and interpersonal relationships.

Emotional Regulation and Interpersonal Relationship Management Skills Among Students of Single and Co-educational Institutes

High emotional regulation contributes to cordial interpersonal relationship and interaction. Type of institutes plays important role in the enhancement of the emotional regulation and interpersonal relationship management skills. Objective: To ascertain the impact of nature of the institutes on the emotional and social skills of the students. Material and Method: Specifically a comparative research design was adopted to compare the emotional regulation and interpersonal relationship management skills among students studying in single and co-educational institutes of Punjab. Total 236 students were selected using stratified random sampling technique of which 118 from Single and 118 from co-educational Institutes. Self-report difficulty in emotional regulation scale (DERS) and interaction pattern scale were used to collect data and analyzed by using SPSS 26. Result: The mean±SD score of emotional regulation among students of single and co-educational institutes were 114.16±18.66 and 113.34±15.97 respectively which was non-significant (p≥0.05). The mean±SD score of interpersonal relationship management skills among students of single and co-educational institute were 82.90±12.86 and 80.12±14.98 respectively, which was found to be non-significant (p≥0.05). Conclusion: It was concluded that the type of institute is not affecting the emotional regulation and interpersonal relationship management skills of students.

Automation in Colombia: assessing skills needed for the future of work

PurposeThe purpose of this paper is to identify workforce skills that protect an occupation from elimination due to automation technology.Design/methodology/approachThe authors apply a Gaussian process (GP) classifier, based on the level of non-automatable work activities in an occupation, to USA and Colombian occupational datasets.FindingsThe authors find that communication, interpersonal relationship management and decision-making skills are most important in occupations that are resistant to automation.Research limitations/implicationsThe results are based on work activities data from the Occupational Information Network (O*NET) database developed for the USA labor market. This dataset does not capture significant differences in work activities, where they exist, for the same occupation between the two countries. The findings are also limited to Colombia. Readers should be careful to extrapolate the findings outside of this geography.Originality/valueThe authors discover that automation is likely to be a global phenomenon that can only be slightly mitigated by cultural and political factors.

Knowledge types and presuppositions

AbstractPublic apologies are so prevalent in our social lives that they have become a subject of scholarly investigation all over the globe. The present study, which involves coding, frequency counting, and qualitative analysis, examines the strategic aspects of 16 public apologies issued to Filipino apologizees. The results of our analysis indicate that apologizers often choose varied knowledge types and draw upon presuppositions to strategically omit details that can negatively influence their credibility and the reception of their apology. More specifically, apologizers use the audience’s presuppositions to avoid presenting common knowledge of the offense that may incriminate them further; they also omit the mention of future action that may hold them more accountable for their transgressions. Our present analysis bolsters the view that although the sincerity of public apologies cannot be exactly measured, they are still performed as part of image repair and management of interpersonal relationships.

Co-created health education intervention among older African American women living with hypertension

IntroductionAfrican Americans over the age of 60 years face disproportionate risk of developing hypertension, which can be mitigated with lifestyle changes. This study examines the acceptability and cost of a patient-centered, co-created health education intervention with older African Americans living with hypertension. MethodsTwenty women participated in this study that included four weekly, two-hour group sessions centered on hypertension knowledge and calibration of home blood pressure monitors, stress and interpersonal relationship management, sleep and pain management, and healthy eating. The study took place in the Midwest United States. ResultsDescriptive statistics were used to analyze acceptability data that included attendance and a brief investigator-generated questionnaire. Twenty women were enrolled. Sixteen participants attended all four sessions, all reported they intended to continue using the intervention and felt it fit within their culture, routine, and self-care practices. The estimated cost of conducting the intervention was $227.00 (U.S. dollars) per participant. ConclusionsThe co-created health education intervention was acceptable. Given the dire need for cost-effective interventions to improve the adoption of health promoting self-care management behavior, to reduce the prevalence of hypertension in African Americans, the results of this study have implications for future research and practice.

Supporting the Personal and Interpersonal Skills of Global Citizens Through Fiction

How can Teacher-Librarians collaborate with teachers, school counselors and parents to support and teach values, coping skills and the management of interpersonal relationships? What tools can Teacher-Librarians use to inform the school community about the range of resources available? This practical presentation introduces a variety of texts that can be used with Primary and Middle school students and suggests how they might fit into a school setting. The selected texts will be predominantly picture books written in English and sourced from a range of countries and cultures. Teacher-Librarians are often approached to suggest books that will assist the school community to develop confident, empathetic global citizens. They must ensure that these books are easily accessible. They should promote them and suggest how and when they may be used with individuals and/or in a classroom setting. Participants will be invited to add their own suggestions to the list of books provided.

Ressignificating theory of professional links in nursing work

ABSTRACT Objective: to construct new meanings for the concepts of the Theory of Professional Links with the nursing staff in the micro workspace. Method: qualitative, descriptive and exploratory, based on Vygotsky’s Historical-Cultural Theory. Eight care nurses from different care settings participated in the study. The data collection was conducted by the focus group technique and analysis by Minayo´ s operational proposal. Results: At the beginning of the resignification, some weaknesses have arisen for the application of the theory, among them: lack of time and physical space to meet with the teams, inexperience with approach and techniques of group dynamics. Spirituality and conflict management have emerged in the collective discourse contributing to the perfection of the theory. Conclusions and Implications for practice: from the theory application, there were gaps to be overcome both in the relational, technical and personal scope, allowing each nurse to visualize how their work process is given. Enables a reflective exercise on the doing and scope of group work and nurses’ action and discourse in the management of interpersonal relationships. Through the new concepts added to the theory it can constitute a management model for nursing work.

A Pragmatic Study of Apologies Posted on Weibo by Chinese Celebrities

As we are living in the “Age of Apology” (Brooks, 1999), our ability to say “I’m sorry” does matter considerably, for an appropriate apology would not only express regret but also contribute to interpersonal relationship management and image restoration. Although apology as a social phenomenon has been extensively studied in the English-speaking world, Chinese apologies have not drawn due attention from linguists and management scientists. This paper investigates formal apologies made by Chinese celebrities between 2018 and 2019 in the context of social media by scrutinizing 30 cases collected from Weibo, a Chinese micro-blogging site. Based on Cross-Cultural Speech Act Realization Patterns (CCSARP) and image repair strategies, it is found that (1) IFID (Illocutionary Force Indicating Device) is the most common strategy in apologies, followed by Explanation or Account, whereas Offer of Repair is the least; (2) In terms of image restoration, Chinese celebrities tend to employ Reduce Offensiveness and Mortification to offset negative impressions; (3) Being shamed or being embarrassed (“羞愧”) and self-examination (“反省”) are specific IFID types in Chinese, and some mitigation strategies distinct from those in other languages are found. The research has revealed the specific features of Chinese apologies on social media and will shed light on ways of image management for the ordinary Chinese in general and Chinese celebrities in particular.

Autoestima y violencia doméstica: intervención psicoterapéutica

Self-esteem is trusting in oneself and one's own abilities to face the challenges of life and reach self-realization. On the other hand, domestic violence is an aggression of a physical, psychological, social, patrimonial or sexual type that affects the self-esteem and mental health of the victim, leading to a state of defenselessness and psychosocial imbalance. In this state of vulnerability, the group psychotherapeutic intervention, allows to recognize the problem in an atmosphere of solidarity and cooperation, develops assertive behaviors and affective social skills. Objective: To relate the effectiveness of group therapy in the improvement of self-esteem in women victims of domestic violence. Quantitative, correlational approach; design of longitudinal pre-experimental cutting. Through the application of the Coopersmith scale and satisfaction with the treatment received in a non-probabilistic sample of 16 women in domestic violence status of the Comprehensive Care Center. Initial registration of the low and medium self-esteem level (7:10). After the intervention 8:10 women raised their self-esteem; 7:10 showed a high level of satisfaction with the treatment received. The hypothesis proved a positive correlation between variables. Intervened women gained self-assessment and assertiveness in the management of interpersonal relationships. Key words: self-esteem, domestic violence, psychotherapeutic intervention, group therapy

Targeted mentoring for human immunodeficiency virus programme support in South Africa.

BackgroundMentoring is a required component of health systems strengthening technical assistance interventions in low- and middle-income countries (LMICs). Mentoring is useful because it does not necessarily compromise service delivery and promotes the sharing of newly acquired knowledge and skills. However, there is a lack of research on the implementation of mentoring in the context of the HIV epidemic in southern Africa.ObjectivesThis qualitative evaluation focussed on understanding the implementation process of targeted mentoring for clinical practice, data management and pharmacy management, at public health care facilities in South Africa; and on identifying critical factors influencing the effectiveness of mentoring as a technical assistance intervention in this context.MethodsPurposive sampling was used to select participants from public health facilities in three South African Provinces. Participants were invited to take part in structured interviews. Datawere analysed using thematic analysis, and two core themes were identified: mentoring as knowledge and skills transfer; and mentoring as psychosocial support.ResultsIn terms of knowledge and skills transfer, the sequential implementation of proactive and reactive mentoring was critical. Initial proactive mentoring involved mentors initiating training and developing professional relationships with mentees. Thereafter, a reactive mentoring phase allowed mentees to request support when required. This enabled mentors to leverage real-world problems faced by health workers to support their implementation of new knowledge and skills. The availability and accessibility of mentors alongside the relationships between mentors and mentees provided psychosocial support for health care workers which facilitated their self-efficacy in implementing new knowledge and skills.ConclusionThese findings suggest that the success of mentoring programmes in LMICs may require specific attention to both knowledge transfer and the management of interpersonal relationships.

University⁻Community Partnerships Using a Participatory Action Research Model to Evaluate the Impact of Dance for Health.

Little is known about fostering sustainable, collaborative community-academic partnerships that effectively improve physical activity and health in residents of under resourced communities using Participatory Action Research (PAR) driven models. The purpose of this PAR study was to evaluate the impact of an urban, intergenerational, and physical activity dance program by identifying community preferred measurable outcomes that promote program participation and sustainability. A descriptive, qualitative design was employed using semi-structured interview guides to facilitate discussions for two adult focus groups and one youth focus group. Exactly 19 community-residing adults and six youth who lived in urban neighborhoods in West Philadelphia participated in the discussions. The audiotapes were transcribed and analyzed using directed content analysis. Five outcome themes emerged and included: (1). Enhancing the psychological and emotional well-being of the individual, (2). Enhancement of social well-being and management of interpersonal relationships and responsibilities (3). Enhancing and promoting physiologic well-being (4). Changes in health promoting behaviors and skill acquisition, and (5). Concerns about accessibility of dance for health and other physical activity programs in the community. Focused attention to measuring community preferred outcomes can promote sustainability of Dance for Health and possibly other urban-based physical activity dance programs.

Self-denigration as a relational strategy in lingua franca talk: Asian English speakers

This paper examines how Asian speakers of English as a lingua franca employ self-denigration as a relational strategy (i.e. contributing to the ongoing management of interpersonal relationships) in talk-in-interaction. The study applies a protocol informed by conversation analysis to illuminate the relational functions of self-denigration and the prosodic and paralinguistic features that help to accomplish these. The data indicate that self-denigration in the ACE corpus tends to occur in informal, non-role-assigning, non-task-focused interactions. It may present as a first-turn stand-alone utterance, or as a precursor to a speaker's positive self-evaluation, where it serves a downplaying function. It also occurs as a second turn in response to an interlocutor's praise, criticism, or neutral statement. In terms of its relational functions, self-denigration may perform a face-saving, face-maintaining, or even face-enhancing role for the producer and/or other interlocutors. It may also be employed to generate shared humour, promoting a sense of in-group solidarity among the participants. Finally, it may perform a socially moderating function – particularly in reaction to a praising utterance – wherein a speaker uses self-denigration to appear modest rather than inappropriately vain. Several such functions may be served simultaneously.

“I used to be an addict. I’m still an addict. I’m always going to be a recovering addict”: Understanding the challenges of individuals seeking recovery

ABSTRACTBackground and Objective: Although preventable, substance addiction has become one of the most prominent public health problems facing the nation. As a result, treatment programs and centers have focused resources and efforts on aiding individuals on their path to long-term recovery. However, the constant threat, reinforced by high incidence, of relapse presents a major obstacle to long-term recovery. Relapse prevention programs are designed to target social and psychological factors contributing to lapses in sobriety. Yet, the exact factors that can impact long-term recovery and prevent or lower the instances of relapse are not always clear. The current study explores the major contributors to relapse as experienced in a male residential treatment center.Methods: The data were gathered through 31 in-depth interviews in a residential halfway house treatment facility for substance use recovery.Results: The results of the study underscored social support and interpersonal relationships as major factors impacting long-term recovery. More specifically, lack of efficacy in managing interpersonal relationships and building new support networks were identified as essential barriers to long-term recovery.Conclusions: The management of interpersonal relationships seems to be a key to long-term recovery, which emphasizes the need for strategies that underscore the development of positive relationships that will strengthen resistance to relapse and long-term recovery.

Impact of incentive schemes and personality-tradeoffs on two-agent coopetition with numerical estimations

The main purpose of the present paper is to analyze the feasibility of managing coopetition among two given agents in a firm, under a Markovian structure, where the transition probabilities are defined by the incentive schemes for cooperation and competition and the personality-tradeoffs between the two agents. Furthermore, the asymptotic behavior of the model is considered and analyzed through a numerical estimation of the different possibilities. The behavior of the steady state probabilities as a function of the incentive scheme is shown for different possibilities of personality-tradeoffs between the agents. The existence of a dominant coopetitive range, wherein the steady state probability of the coopetition state is higher than the similar probabilities of the cooperation and competition state, is shown to exist for some types of personality-tradeoffs. The state dominance mapping is found, and it is shown that the locus of the types of personality-tradeoffs in which coopetition is prevalent is quite narrow. Lastly, the probabilities of remaining in a specific state of cooperation, competition, and no coopetition are found, for the coopetition locus. Our results indicate that the possibilities for managing coopetition through incentive schemes are quite narrow and that an active management of interpersonal relationships in the firm is required. The paper also aims to introduce a general framework for the analysis of coopetition at the micro level, by explicitly considering coopetition and not merely a treatment of alternating behavior between pure cooperation and pure competition.