Managers In Hospitality Industry Research Articles

Priority technologies for the adoption of digitalised human resources management in hospitality industry

The intensification of digital transformations in human resources management involves the creation of innovative products and service solutions that can improve the management efficiency and develop the information infrastructure. The article identifies and substantiates the priority tools and technologies for the adoption of digitalised human resource management in the hospitality industry and describes the complex of HR metrics made up by the author for the key areas of personnel processes in the hospitality businesses and including the following main metrics: HR automation, HR analytics, HR marketing, smart recruitment, and e-training. The author presents the system of indicators for the evaluation of functional units of the model of digitalised human resources management in the hospitality industry and evaluates the priority tools of digitalised human resources management in terms of the hospitality industry in Moscow, St. Petersburg and the Krasnodar region.

Determinants of Women’s Participation in Strategic Decision Making in 5-star Hotels in Nairobi City, Nairobi County, Kenya

Hotel, Catering and Tourism industry are among the leading sectors globally. Figures from World Tourism Organization show that the global hotel industry revenue is increasing every year. The research was conducted to explore the determinants of women’s contribution in strategic decision-making in 5-star Hotels in Nairobi City, Kenya. Precisely, the study investigated the influence of organizational factors in the hotel industry. The literature is pegged on the theories that relate to women’s involvement in strategic decision-making in hospitality and review other relevant studies. These theories are Upper Echelon Theory and Role Congruity Theory. Existing literature was reviewed and three hypotheses were tested. Descriptive survey design was used. The study targeted managers of 5-star Hotels in Nairobi City which comprised of 340 employees in managerial positions. A sample of 78 was chosen out of the population of 340 with a 95% confidence level. The research employed stratified random sampling technique to 340 respondents in 5-star Hotels. Respondents were selected using simple random sampling method. The research administered questionnaires to collect data and further analysis done. The study applied Karl Pearson’s product moment correlation analysis to determine the correlation of variables. Cronbach’s alpha was used to test for reliability, or internal consistency. Validity test was also done. Validity happens when the measures of a unit have high correlation. Data collection was done through open-ended questionnaires. Data presentation was done through tables. Study findings indicate organizational factors play key influence in this study. There was close relationship between women’s inclusion in leadership and all factors used in the study. This study enhanced the existing literature and the recommendations of the research will be useful to hospitality industry management as well as the government, hotel owners, management and hospitality training institutions. The study recommends policy makers in the hotel industry to make adjustments in the organizational structure to accommodate more women in leadership and make women-friendly corporate policies. The study recommends embracing of new strategies that aim at coming up with progressive ideas to address working hours for women in management positions, raise aspirations and confidence of women. The study recommends further research to be conducted on government’s efforts and challenges it faces to achieve gender equity in hospitality industry management.

Food safety management and food quality in hospitality industry during covid-19 pandemic

During the pandemic, many hotels have lost their source of income. The sources of hotel revenue that usually come from the sales of rooms, food and beverages, or other services have suddenly disrupted. This study was conducted to examine whether the food quality and food safety that are implemented in hotels during the social distancing period can increase customer satisfaction and increase revenue from food products made in hotels. This research was conducted by conducting observations and case studies at a hotel in Jakarta. Population and samples were taken from guests who came and bought food products at this hotel since the hotel started operating again in June 2020. This research was conducted in a descriptive quantitative manner. The analysis technique, namely path analysis, was carried out to show whether the factors of food quality, food safety, customer satisfaction have a direct or indirect effect on hotel revenue from food products. The results found that food quality, food safety and customer satisfaction had a direct impact on increasing revenue at the company.

Strategies to Engage Millennial Employees (A Multiple Case Study)

Grounded in Kahn’s employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin’s 5-step data analysis, member checking, and methodological triangulation. Four themes emerged: coaching through education, rewards that improve engagement, enhancing engagement through motivation, and communication that enhances awareness and receptiveness. The results of the study indicated that managers could use mentoring, communication, and incentives to engage millennial employees and decrease employee engagement barriers. The implications for positive social change include providing hospitality industry managers with a framework for understanding their Millennial workers that can potentially promote positive relationships and improve employee morale. Employee engagement strategies could potentially lead to an improvement in the societal workforce, reduce unemployment rates, and increase the US economy and tax base.

ТЕОРЕТИКО-МЕТОДИЧНІ АСПЕКТИ ОЦІНЮВАННЯ ЕФЕКТИВНОСТІ УПРАВЛІННЯ РОЗВИТКОМ ГОТЕЛЬНО-ТУРИСТИЧНОЇ ІНДУСТРІЇ

The article discusses the research findings in the area of assessing management efficiency of the hotel and restaurant industry development. The statistics review has revealed certain inconsistency in presenting data on hotel and restaurant industry development indicators across different sources. The study offers a robust methodology to evaluate management efficiency in the hospitality and tourism sector development that can be used to determine the feasibility of investment project initiatives at the regional level as well as have practical implications for business entities’ activities at micro-, meso- and macrolevels. Apart from that, the consolidated statistical information will be available for further application. The research results demonstrate the benefits of the system approach in economic analysis which facilitates better information management to ensure coherence in decision making in a regional context in the areas of production, finance or marketing subject to different levels – strategic, tactical or operational. The proposed approach is a valid methodological framework that has great potential to enhance the Ukrainian hospitality and tourism industry management strategy, on the one hand, and might become an effective tactical tool to attain the benchmarks set within the tourism management development strategy, on the other, based on accounting of impact factors in identifying regional tourism priorities, revealing barriers, threats, opportunities and possible development scenarios.

Assessing the moderating roles of brand equity, intellectual capital and social capital in Chinese luxury hotels

To highlight the importance of intellectual property, the authors first introduce an integrated moderated mediation model to explore the relationships between intellectual capital (relational, organizational and human capital), brand equity (perceived quality, brand awareness, brand loyalty, and brand image) and social capital, in turn providing valuable guidance on hospitality industry management and empirical evidence for China's hospitality sector. As expected, interrelationships of intellectual capital exist, and relational capital may influence human capital through organizational capital. Additionally, the authors continue to expand on the concept of managerial ties and find a moderating effect of business and government ties. We in turn contribute to the theoretical development of intellectual capital, brand equity and social networks. The authors also discuss how this intriguing pattern of the moderated mediation model can be explained by brand equity and intellectual capital theory and can serve as inspiration for hotel managers.

Trends in development of technologies at hospitality business in the conditions of economy digitalization

This article discusses trends in development of technologies at hospitality business in the conditions of economy digitalization. At the current time economy digitalization of the Russian Federation significantly affects hospitality industry, in particular, hotel automation associated with the use of modern technologies that improves the quality of customer service. This research focuses on such technologies as artificial intelligence, blockchain, augmented reality technologies, cloud technologies, analysis of speech scripts, face recognition technologies, voice assistants, and many others.The results of the study show that despite the fact that hotel business is successfully mastering modern digital technologies, only fulfillment of continuous data collection, processing, analysis and aggregation will allow the hospitality industry management to achieve one of their main goals, which is to better understand their customers and interact with them.

Strategic Personnel Management in Tourism and Hospitality Industry as a Factor of the Enterprise Competitiveness

Strategic Personnel Management in Tourism and Hospitality Industry as a Factor of the Enterprise Competitiveness

Conference Report The Second Tourism And Hospitality International Conference (Thic 2014)

Conference Report The Second Tourism And Hospitality International Conference (Thic 2014)

Cultural Tourism and Ecotourism Empowerment in the Sustainable Tourism Development and Destination Competitiveness Enhancement

The research aims to investigate the influence of cultural tourism and ecotourism empowerment on sustainable tourism development and tourism competitiveness as a long term perspective tourism development model. The research is conducted on the tourism in Bali Province that based on culture and natural beauty. The research uses quantitative approach with 147 respondents as sample. Data collection uses questionnaire. Respondents consist of the management of tourism travel agents, hospitality industry, restaurant, academics and government. Data are analyzed using Structural Equation Modelling (SEM) through partial least square approach. The research findings demonstrate that cultural tourism and ecotourism have positive and significant influence on sustainable tourism development efforts. Cultural tourism and sustainable tourism development have positive and significant influence on destination competitiveness. Ecotourism is directly having no significant influence on destination competitiveness but it is indirectly having a significant influence on competitiveness through sustainable tourism development. Further, the research also gives direction that local community support is able to moderate the relationship between cultural tourism and ecotourism and sustainable tourism development. The research results give an indication that cultural preservation, natural environment, social environment, and local community participation are the upmost elements in sustainable tourism development model and destination competitiveness enhancement.

Role of servant leadership in contemporary hospitality

Purpose This study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL, examining benefits and deriving future research propositions. Design/methodology/approach A systematic literature review of SL in hospitality was conducted to analyze, categorize and synthesize the state of research. A nomological framework of SL in hospitality was created, and research gaps were identified. Future directions and propositions were derived to investigate the antecedents of SL by applying the person-situation theoretical approach, and second, to address contemporary challenges in the industry. Findings SL theory in hospitality is examined across various themes with focus on outcome effects related to firm performance, and across different cultures, with observed dominance in Asia. All analyses demonstrate the positive effects on employers and firms and thus confirm the relevance of adopting SL in hospitality. A notable gap in hospitality research is the lack of empirical investigation of SL antecedents. Such an investigation is crucial in promoting related behaviors. Practical implications This study identifies the benefits of SL, especially in addressing contemporary issues, such as sustainability, talent shortage, competition, growing demand for experience and retention of hospitality graduates. Recommendations are elaborated for hospitality educators and industry managers to revise leadership practices. Originality/value This study is the first to review SL in hospitality and determine its role in ameliorating critical issues in the field.

Halal food in the tourist destination and its importance for Muslim travellers

ABSTRACT The study examines the importance of availability of halal food in destination selection, travel experience satisfaction and retention among Muslim travellers. The study adopted the qualitative approach. Required data were collected through 35 semi-structured interviews. The study revealed that the availability of halal food neither has a significant impact on Muslim travellers’ destination selection decision nor on the overall travellers’ satisfaction. However, the study findings indicated that availability of halal food affects the travellers’ intentions to revisit the destination, length of stay and the type of accommodation chosen. The study findings are valuable for the hospitality industry managers and providers to understand the importance of halal food for Muslim travellers. The findings also help the Destination Management Organizations to better promote and serve products to Muslim travellers and increase the non-Muslims’ awareness of halal principles and related food products.

A New Information System for Inventory Management in Hospitality Industry

Purpose – In this study, it is aimed to design an information system that will facilitate data and inventory control, ordering and procurement and ensure the monitoring of material consumption and cleaning process as a whole. Design/methodology/approach – This study adopts case study on a sample of five-star hotel chains. The study adopted the typical sampling. Data collection tools of the study are observation, interviews and document analysis (procedures and forms). The ARIMA (2,1,1) Model was utilized as the estimator in this study. The software is web-based, and uses SQL 2008 R2 as database management system. Coding was performed in C #. Findings –As a result of the systems analysis, there is no reporting on the materials consumed. Therefore, the information related to materials used per-unit or in total is not easily accessible by employees. With the information system introduced in the scope of this study, periodical planning be performed to ensure that demand-dependent material is delivered to the hotel and the needs are met on time. Originality/value – Study, attempts to bridge the gap in this field especially by facilitating the monitoring control off the relevant processes the processes in an integrated manner. It is considered that the study will contribute to the literature since, although there are many studies on MRP, there is a limited number of studies on the services sector and no studies especially on hotels.

Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry

ABSTRACTThis study examines the impact of advertising to determine whether advertising expenditure after economic shocks is associated with hospitality firm performance. Using the ordinary least squares (OLS) regression models for the earnings response coefficient study, we found that firm performance was positively related to hospitality firms that spent more on advertising immediately after a global financial crisis. Furthermore, this research revealed that long-term performance among hospitality firms was associated with increased advertising expenses after a global financial crisis. These findings have practical implications, providing hospitality industry managers with advertising guidelines to develop resilience during financial setbacks caused by economic shocks.

'Can food waste be reduced' An investigation into food waste management in hospitality industry

The scope of food wastage is wide. This research paper discusses the aspect of avoidable food wastage in hospitality industries in Qatar. The study seeks to find if the hotels can avoid food wastage through considering their food transportation infrastructure or by considering their food portioning while serving the food to the customers. It even seeks to find if the problem of food wastage in hotels can be trimmed if the consumers change their behaviour in terms of buying, preparing and storing food. Three prominently used concept of food waste management were used in hotel industries have been considered. The research methodology uses interpretivist paradigm using SEM to test the six hypotheses with a sample size of 210 managers chosen from 21 five star hotels. Implications have been drawn to benefit the strategic managers to enhance food waste reduction.

'Can food waste be reduced' An investigation into food waste management in hospitality industry

The scope of food wastage is wide. This research paper discusses the aspect of avoidable food wastage in hospitality industries in Qatar. The study seeks to find if the hotels can avoid food wastage through considering their food transportation infrastructure or by considering their food portioning while serving the food to the customers. It even seeks to find if the problem of food wastage in hotels can be trimmed if the consumers change their behaviour in terms of buying, preparing and storing food. Three prominently used concept of food waste management were used in hotel industries have been considered. The research methodology uses interpretivist paradigm using SEM to test the six hypotheses with a sample size of 210 managers chosen from 21 five star hotels. Implications have been drawn to benefit the strategic managers to enhance food waste reduction.

Use of the Ishikawa Diagram to Understand the Employees’ Perceptions towards Nepotism in Tourism and Hospitality Industry

Use of the Ishikawa Diagram to Understand the Employees’ Perceptions towards Nepotism in Tourism and Hospitality Industry Dr. Khaled Elsayed, Dr. Rehab Daif Abstract Purpose – Nepotism is an old social phenomenon that exists in many societies. It was associated with the human need to secure the requirements of their life and improve their social life. Nepotism is the practice between those with control of favoring relatives or friends, by providing them specific jobs. This research aims at understanding the impact of nepotism on employees‟ perceptions in tourism and hospitality industry. Design – This study used cause–effect model (Ishikawa diagram) to investigate employees‟ perceptions towards nepotism in tourism and hospitality industry. The conceptual framework is used as a tool to structure the layout of the analysis. This led to the development of a model for the perceptions of employees towards nepotism in tourism and hospitality industry. Methodology –This research used a qualitative analysis with purposive sampling technique. Interviews with human resource managers in selected hotels and travel agencies in Egypt were implemented.Findings – The main finding is nepotism has major negative impacts on employees in tourism and hospitality industry as it affects job satisfaction, job stress, job commitment, tourism and hospitality organizational citizenship, performance and employee‟s turnover. Finally, this research provides some recommendations and managerial implications to investors and managers in tourism and hospitality industry in order to overcome the nepotism. Full Text: PDF DOI: 10.15640/jthm.v7n2a2

IPTEKS KEBIJAKAN PEMBERIAN FASILITAS KREDIT DI HOTEL FOUR POINTS BY SHERATON MANADO

Management of hospitality industry should determine and apply non-cash payment policy and credit facility policy, as one of the way to increase sales and maximize profit for the company. Credit facility policy by hotel management causes the appearance of receivable. The purpose of this study was to identify credit policy applied at hotel Four Points by Sheraton Manado. Based on the study that has been done, management of hotel Four Points by Sheraton Manado has determine several policies for companies that want to get credit facility. The policies consider these four elements: Credit period, Credit standards, Collection policy, and Cash discount. Suggestion for each departments related to sales cycle is to understand and follow the Standard Operating Procedure (SOP) while performing their tasks.Keywords : Credit, Hotel, Account Receivable, Operational Activities, Tourism

PERCEPTION OF FRONTLINE EMPLOYEES TOWARDS CAREER GROWTH OPPORTUNITIES: IMPLICATIONS ON TURNOVER INTENTION

Retaining talented employees has become a major challenge confronting the management in hospitality industry. Researchers from different climes have advocated for adequate retention strategies such as career growth opportunities, for overcoming the alarming rate of employees’ turnover in hotel organisations. However, there is paucity of empirical study on career growth opportunities and employees’ turnover intention. To fill this gap, quantitative data were gathered with 327 copies of questionnaire, administered to the frontline employees working in twenty-two 5-star hotels in Nigeria. Structural equation modelling (SEM) was used to test the hypotheses, with descriptive statistics, path analysis, maximum likelihood estimates and goodness of fit indices. The results revealed that all the parameters for career growth opportunities used in this study, inversely interact with turnover intention among the respondents. The findings indicate that organisations should pay adequate attention to career goal progress, professional ability development, promotion speed and remuneration growth of their talented employees. It implies that, these factors are pivotal for saving the cost of hiring new entrants, reduce the rate of turnover intention/actual turnover, and retain experienced high performers in hotel industry. This research established the effects of career growth opportunities on turnover intention in Nigerian context.

Assessment of the Role of Top Management in the Egyptian Hospitality Industry through All-Inclusive Sales: The Case of Hurghada

The major role of top management in the hospitality industry represents includes planning, supervision, regulation, follow-up stimulus and top management operations, in addition to the main role in the marketing and sales and achieving the desired goals of the organization's operations. Achieving these tasks can be judged or evaluated the performance of this management. This study aims to examine assessment of the role of top management in the Egyptian hospitality industry through the All-Inclusive sales, through a case of Hurghada destination in the Red Sea Governorate in order to reach the best recommendations and suggestions for the improvement and development of the real role of top management and this will be of great benefits to the Egyptian hospitality industry in general. In order to achieve this aim, mixes of quantitative and qualitative data collection methods were used. Where it was used semi-structured personal interview with some of hotel general managers and their assistants. Also, two types of questionnaire forms were conducted with hotel employees and hotel. Meanwhile, the investigated hotels are limited to five and four star categories in Hurghada destination.