Management Capacity Research Articles

Disaster risk assessment based on the community’s vulnerability, capacity, and responses in facing an earthquake in the Special Region of Yogyakarta, Indonesia

Bantul is one of the regencies in the Special Region of Yogyakarta (DIY) that are prone to earthquakes. In 2006, Yogyakarta was hit by a tectonic earthquake with a magnitude of 5.9 on the Richter scale, resulting in a death toll of 6,234 people, with 1,754 severely injured (e.g., spinal injuries) and in need of paraplegia rehabilitation. The high number of casualties indicates a high disaster risk, which means high disaster vulnerability and low disaster management capacity. The research aims to assess disaster risks based on the community’s vulnerability and capacity in facing the 2006 earthquake disaster in DIY. This study uses a mixed method, consisting of a survey with 44 disaster victims suffering from injuries that result in disabilities (paraplegia) and in-depth interviews with ten family members of the victims. The results show that disaster vulnerability will likely result in a physical risk, i.e., disaster injuries that leave the victims with paraplegia. Such vulnerability is caused by the community’s low capacity and poor response to disasters, including the 2006 earthquake. Another physical risk is the collapsing houses, which lead to economic risk as the community suffers losses of between 30 and 91 million rupiah. Meanwhile, the social risk is a change in the status of the victims from people without disabilities to people with disabilities. That said, social relations increase because the disaster victims with paraplegia have become active members of an organization.

Context-Based e2e Autonomous Operation in B5G Networks.

The research and innovation related to fifth-generation (5G) networks that has been carried out in recent years has decided on the fundamentals of the smart slice in radio access networks (RANs), as well as the autonomous fixed network operation. One of the most challenging objectives of beyond 5G (B5G) and sixth-generation (6G) networks is the deployment of mechanisms that enable smart end-to-end (e2e) network operation, which is required for the achievement of the stringent service requirements of the envisioned use cases to be supported in the short term. Therefore, smart actions, such as dynamic capacity allocation, flexible functional split, and dynamic slice management need to be performed in tight coordination with the autonomous capacity management of the fixed transport network infrastructure. Otherwise, the benefits of smart slice operation (i.e., cost and energy savings while ensuring per-slice service requirements) might be cancelled due to uncoordinated autonomous fixed network operation. Notably, the transport network in charge of supporting slices from the user equipment (UE) to the core expands across access and metro fixed networks. The required coordination needs to be performed while keeping the privacy of the radio and fixed network domains, which is important in multi-tenant scenarios where both network segments are managed by different operators. In this paper, we propose a novel approach that explores the concept of context-aware network operation, where the slice control anticipates the aggregated and anonymized information of the expected slice operation that is sent to the fixed network orchestrator in an asynchronous way. The context is then used as the input for the artificial intelligence (AI)-based models used by the fixed network control for the predictive capacity management of optical connections in support of RAN slices. This context-aware network operation aims at enabling accurate and reliable autonomous fixed network operation under extremely dynamic traffic originated by smart RAN operation. The exhaustive numerical results show that slice context availability improves the benchmarking fixed network predictive methods (90% reduction in prediction maximum error) remarkably in the foreseen B5G scenarios, for both access and metro segments and in heterogeneous service demand scenarios. Moreover, context-aware network operation enables robust and efficient operation of optical networks in support of dense RAN cells (>32 base stations per cell), while the benchmarking methods fail to guarantee different operational objectives.

Service Outsourcing and Government Fiscal Conditions: Do Market Competition, Bureaucrat Support, and Management Capacity Matter?

Scholars have long regarded government fiscal stress as a crucial factor driving public service outsourcing; however, further investigation is still needed to determine whether service outsourcing in turn helps governments improve fiscal conditions. Public choice theory suggests that outsourcing services can lead to efficiency improvement and cost savings. Nevertheless, transaction costs theory implies that the costs associated with service outsourcing may offset or even outweigh its potential benefits. Moreover, the extent of transaction costs depends on contextual factors such as market competition, bureaucrat support, and government management capacity. Empirically, we employ an instrumental variable estimation approach to examine the impact of service outsourcing on the budget balances and debt levels of U.S. municipalities. We find that service outsourcing improves government fiscal conditions, with contextual factors playing an important role in moderating this effect. Additionally, outsourcing services to different types of contractors has varying implications for government fiscal conditions.

Socio-cultural dynamics in community support in post-consumtion plastik waste management: a case study of DKI Jakarta region

Introduction: Population growth in urban areas, fuelled by migration from rural areas, has changed lifestyles and socio-cultural dynamics. The dynamic lifestyle of urban communities changes consumption behaviour so that people prefer practical and economical products. There are fundamental issues that arise in the waste management system in Indonesia, including limited waste management capacity in the regions, inadequate infrastructure, implementation of regulations, and lack of public awareness including the consumer goods manufacturing industry on post-consumption waste management issues. This study aims to understand the perception and level of community participation as well as the role of the informal sector in post-consumption plastic waste management, with a focus on the implementation of the extended producer responsibility (EPR) scheme. Methods: Data was collected through a questionnaire survey and literature study in five areas of DKI Jakarta. Through the concept of Extended Producer Responsibility (EPR), the manufacturing industry is encouraged to contribute to the management of plastic packaging waste produced. This research uses quantitative and qualitative methods with data analysis using descriptive statistics. Finding: The results show that the community supports EPR-related regulations and is ready to participate in plastic waste management schemes. This positive perception reflects changes in socio-cultural values that prioritise environmental concerns. The informal sector also makes an important contribution to plastic waste reduction, especially through collection, distribution, and processing activities in stalls and waste banks. Community support and the role of the informal sector in plastic waste management reflect changes in social attitudes and behaviours that are increasingly concerned about the environment. Conclusion: Therefore, active involvement in plastic waste reduction initiatives also reflects a cultural change that is increasingly integrated in urban communities.

Why modify or terminate contracts for critical supplies? Evaluating federal purchasing of PPE following COVID-19

Contract managers change contracts to respond to unforeseen events and to improve the likelihood of securing critical supplies. This study employs data from the General Service Administration’s SAM.gov Data Bank on over 8,000 contracts to examine the prevalence, reasons for, and timing of contract modifications and terminations in federal purchasing of personal protective equipment (PPE) in the first year of the COVID-19 public health crisis. Results show that modifications that transform transactional contracts to more collaborative designs were utilized for some of the highest-risk contracts and were associated with increased obligations, indicating that collaborative designs led to more purchasing of PPE. Competitive selection increased the likelihood of termination, the rate at which terminations occurred, and deobligations, indicating that the approach increased the costs of administration without improving the likelihood of securing supplies. A substantial portion of modifications and terminations occurred within the first forty days of delivery, revealing how contract management capacity was needed in the early stages of critical supply acquisition.

Evaluation of the Characteristics of Pollutant Discharge in Tomato Hydroponic Wastewater (HWW) for Sustainable Water Management in Korea

In South Korea, the use of hydroponic cultivation has been on the rise. However, this system produces a large amount of wastewater. In this study, the amount of wastewater generated by hydroponic tomato cultivation is identified, and a management plan is proposed. Based on the analysis of 103 tomato HWW samples, it was found that the electrical conductivity (EC) was 4.25 ± 1.01 dS/m, the nitrogen (N) content was 411.21 ± 122.64 mg/L, and the phosphorus (P) content was 47.74 mg/L, which caused eutrophication. Therefore, agricultural reuse and HWW treatment were proposed. Regarding the annual HWW load, 1 ha of hydroponics discharges 964.26 kg/ha of N, 111.95 of P, 937.46 of K, 795.14 of Ca, 313.83 of Mg, and 405.40 of S. The trace elements were heavy metals, which were calculated as Fe—4.03, Mn—0.77, Zn—1.08, B—2.25, Cu—0.38, and Mo—0.05 kg/ha. Since wastewater is a national source of drinking water, it needs to be collected and treated. Inter-item correlation analysis showed that most of the fertilizer components were correlated with the EC concentrations. This study can be used to determine the concentrations required for agricultural reuse and to determine the treatment capacity in HWW management.

Criminal Sanctions For B3 Waste Management in Hospitals or Health Facilities

As a health service facility, the hospital is a gathering place for sick and healthy people, can be a place for disease transmission and allows environmental pollution and health problems. Today's management of the hospital environment is no longer a consumptive partial part but is a series of cycles and management strategies for homes. Hospitals need to develop hospital environmental management capacity to provide direct and indirect benefits to improve the quality of hospital services. Hospital environmental management has complex problems. One of them is the problem of hospital waste, which is very sensitive to government regulations. Hospitals, as one of the largest waste generators, have the potential to cause pollution to the surrounding environment, which will harm the community and even the hospital itself. Hospital environmental management is no longer a consumptive partial part but a series of hospital management cycles and strategies to develop hospital environmental management capacity to provide direct and indirect benefits to improving the quality of hospital services. Hospital environmental management has complex problems. One of them is the problem of hospital waste, which is very sensitive to government regulations. Hospitals, as one of the largest waste generators, have the potential to cause pollution to the surrounding environment, which will harm the community and even the hospital itself.

The Capacity-to-Serve Model as a Data-Driven Process for Provider Capacity Management in Outpatient Community Mental Health.

Despite increasing mental health provider supply shortages, research on capacity planning and management in the field of outpatient community mental healthcare is limited. There is an immediate need for strategies to plan and manage the capacity of existing mental healthcare providers to ensure a balance between demand and resources. To address this need, research on capacity planning and management in healthcare and mental healthcare settings is reviewed. Next, the Capacity-to-Serve Model is introduced and defined as a data-driven process for quantifying and reporting real-time standardized estimates of mental health provider availability based on qualifications, monitoring of outcome targets, and use of the Capacity-to-Serve Ratio and Realizing Capacity Measure. Finally, implications for using the model as an innovative solution for capacity management to meet demand in mental health are addressed. A case example is provided to demonstrate the application of the model. Ultimately, the Capacity-to-Serve Model can standardize capacity reporting of existing provider organizations and networks, both small and large, to support increased access to and supply of mental health services.

How does rapid internationalization explain emerging-market multinationals' innovation? The moderating role of organizational capacity

PurposeThe purpose of this study is to investigate the impact of rapid internationalization by emerging-market multinational enterprises (EMNEs) on their innovation performance. It also seeks to identify any potential moderating factors that could influence this relationship.Design/methodology/approachBy analyzing data from listed Chinese MNEs from 2012 to 2022, this study applies a negative binomial regression model to test the research hypotheses.FindingsThis study uncovers an inverted U-shaped relationship between the internationalization speed of EMNEs and their innovation performance. It also suggests that strong absorptive, learning and managerial capacities could play positive moderating roles in the effect of internationalization speed on EMNEs’ innovation performance.Originality/valueThis study highlights rapid global expansion, promoting new knowledge acquisition for EMNEs. However, due to time-compression dilemmas with limited EMNE firm-specific advantages, overly accelerated internationalization hinders learning effectiveness. Additionally, this study reveals the critical importance of three firm-specific capacities in EMNEs – absorptive, learning and managerial capacities – in efficiently assimilating newly acquired knowledge from foreign markets and enhancing their innovation performance through rapid internationalization.

The Improvement of the Financial Mechanisms of RA Territorial Balanced Development

The current level of territorial development disparities and its continuous expansion are the central issue of RA territorial policy. These disparities are also reflected in the financial capacity of the communities. As a result, it turns out that the regions in Armenia have developed and are developing unevenly, and the continuous differentiation of the financial capacities of the communities included in the regions, as well as the insufficient financial capacities of the communities, do not contribute to overcoming the asymmetries of territorial development. In this case, it becomes obvious that the improvement of the budget capacity management mechanisms of communities is a necessity.

Enhanced local governance as response to threats on vulnerable non-timber forest product species: Case of Garcinia kola Heckel in East Cameroon

Non-Timber Forest Products (NTFPs) on which there is high reliance by the local population are often highly threatened. Hence, the current study was carried out to assess the local governance of vulnerable NTFPs and to find prospective strategies for enhancing local governance using Garcinia kola Heckel, a Vulnerable NTFP highly solicited by local communities for their livelihoods in Eastern Cameroon. Focus group discussions were used to collect data in 14 villages adjacent to Belabo-Diang Communal Forest on the major constraints of local governance, and prospects for enhancing local governance to guarantee the conservation and sustainable management of G. kola through a key stakeholders engagement workshop. Synthesis and analysis of the data identified twelve major constraints of the local governance of G. kola. The study also revealed the low power of local authorities over the regulation of the resource rights and its sustainable use, and the laxity and poor participation of different stakeholders in the management of G. kola. The most feasible local governance strategies identified that can enhance the conservation and sustainable use of G. kola were: sensitization on its threats and need to conserve; build capacity of council forest managers and local people on sustainable harvesting practices and planting techniques; the use of incentives to promote regeneration and private plantation and ownership; value chain organisation and the enforcement of the customary regulations. The study concludes that for enhanced local governance to play a vital role in the conservation and sustainable use of vulnerable NTFPs, all key stakeholders need to play their respective roles in a collaborative and responsible manner within the confines of good policies and pragmatic institutional arrangements.

Floods, Poverty, and Happiness of Rural Farmers in Northern Benin

Floods destroy crop production; nevertheless, the extent of their impact on farmers’ livelihoods in developing countries has been poorly investigated. This paper contributes to the growing evidence-based assessment of the impacts of shocks on communities. It assessed the post-disaster livelihood of farmers affected by the 2012 flooding in the semi-arid zone of Benin. To this end, a survey was conducted on 228 farmers in two municipalities of the flood-prone part of the semi-arid zone of Benin (Malanville, Karimama). Information on the well-being of households was collected using semi-structured interviews. Data were analyzed using income and consumption approaches focusing on poverty and on subjective assessment using happiness approach. Additionally, a probit model was used for a poverty assessment. The survey revealed that flooded farmers were amongst the poorest in the study system. Seven variables determined poverty in this study: household size, location, the percentage of the farm size that was flooded, fishing, the farmer’s gender, farm size, and “holding a secondary activity”. Regarding happiness, 99% of the flooded farmers were unhappier after the flood in 2012. The results clearly show that being subjected to floods increases the incidence of poverty. The capacity of flood risk management and governance should be strengthened in the study system.

The role of provincial health administration in supporting district health management teams in the Democratic Republic of Congo: eliciting an initial programme theory of a realist evaluation

BackgroundIn 2006, the Ministry of Health in the Democratic Republic of Congo designed a strategy to strengthen the health system by developing health districts. This strategy included a reform of the provincial health administration to provide effective technical support to district health management teams in terms of leadership and management. The provincial health teams were set up in 2014, but few studies have been done on how, for whom, and under what circumstances their support to the districts works. We report on the development of an initial programme theory that is the first step of a realist evaluation seeking to address this knowledge gap.MethodsTo inform the initial programme theory, we collected data through a scoping review of primary studies on leadership or management capacity building of district health managers in sub-Saharan Africa, a review of policy documents and interviews with the programme designers. We then conducted a two-step data analysis: first, identification of intervention features, context, actors, mechanisms and outcomes through thematic content analysis, and second, formulation of intervention–context–actor–mechanism–outcome (ICAMO) configurations using a retroductive approach.ResultsWe identified six ICAMO configurations explaining how effective technical support (i.e. personalised, problem-solving centred and reflection-stimulating) may improve the competencies of the members of district health management teams by activating a series of mechanisms (including positive perceived relevance of the support, positive perceived credibility of provincial health administration staff, trust in provincial health administration staff, psychological safety, reflexivity, self-efficacy and perceived autonomy) under specific contextual conditions (including enabling learning environment, integration of vertical programmes, competent public health administration staff, optimal decision space, supportive work conditions, availability of resources and absence of negative political influences).ConclusionsWe identified initial ICAMO configurations that explain how provincial health administration technical support for district health management teams is expected to work, for whom and under what conditions. These ICAMO configurations will be tested in subsequent empirical studies.

Implementing A resistance-relief approach into evaluating urban disaster management capacity: A case study of Xuzhou

In the field of disaster management, urban planning is a crucial tool for reducing the vulnerability of areas prone to natural disasters. Assessing the disaster management efficacy of urban planning is essential. However, the theoretical evaluation frameworks and precise assessment methods currently available are quite limited. Therefore, this study developed a new Resistance-Relief (2Rs) approach to evaluate disaster management capabilities in different regions. Based on the “2Rs” evaluation framework, an indicator system was developed to assess disaster management capabilities at the level of urban planning and construction. On this basis, a directed weighted graph model was established to comprehensively evaluate a city's disaster resistance and disaster relief capabilities, addressing the accuracy and comprehensiveness issues commonly found in single-dimensional evaluations. Furthermore, an indicator sensitivity analysis method based on the cloud model was proposed to analyze the sensitivity of evaluation indicators and the robustness of evaluation results. Using actual urban planning and construction data, this method was applied to assess seven disaster management zones in Xuzhou City, China. The results revealed inadequacies in the city's disaster preparedness and mitigation construction, as well as key factors affecting Xuzhou's disaster management capabilities. This new method contributes to further improvements in both disaster risk management and urban disaster prevention and mitigation planning.

Relationship between grass height, grazing management and avifauna in livestock systems in the eastern region of Uruguay

In the natural grasslands of the Río de la Plata, where livestock production can coexist with biodiversity, effective pasture management practices play a critical role. This study combines two approaches to shed light on the relationship between livestock management and bird species. The first study analyzes birds' responses to various variables influenced by livestock management. Field data were collected and 69 bird species were analyzed across 454 paddocks on 46 properties in the eastern region of Uruguay. We found that artificial grasslands had a negative impact on many bird species, while the presence of tussock patches (grasslands) was associated with positive effects, especially in endangered species. Grassland specialists exhibited sensitivity to grass height, responding positively to tussock patches but negatively to tree coverage. Adjusting livestock stocking rates to control grass height emerges as a valuable tool to promote grassland specialists. The ideal scenario for bird biodiversity involves a mosaic of native grasslands, both short and tall, interspersed with tussock patches and trees. Additionally, we found that species-specific responses were influenced by bird traits, such as body size and foraging behavior, enhancing predictive capacity for pasture management. The second study focused on assessing bird responses to changes in management on six properties to increase grass height, thereby improving dry matter intake by livestock and potentially increasing livestock production. Although the average grass height increased from 6 cm to 12 cm, bird abundances and species richness did not vary. However, since the abundances of the assessed species remained constant with increasing grass height (and thus, available dry matter for livestock), we conclude that it is possible to protect a subset of grassland specialist birds while potentially increasing livestock production.

Radiological usual interstitial pneumonia pattern is associated with two-year mortality in patients with idiopathic pulmonary fibrosis

IntroductionThe new diagnostic guidelines for idiopathic pulmonary fibrosis (IPF) did not rule out the possibility of combining the radiological patterns of usual interstitial pneumonia (UIP) and probable UIP, given the similar management and diagnostic capacity. However, the prognostic implications of these patterns have not been fully elucidated, with different studies showing heterogeneous results. We applied the new criteria to a retrospective series of patients with IPF, assessing survival based on radiological patterns, findings, and their extension. MethodsTwo thoracic radiologists reviewed high-resolution computed tomography images taken at diagnosis in 146 patients with IPF, describing the radiological findings and patterns. The association of each radiological finding and radiological patterns with two-year mortality was analysed. ResultsThe two-year mortality rate was 40.2% in IPF patients with an UIP radiological pattern versus 7.1% in those with probable UIP. Compared to the UIP pattern, probable UIP was protective against mortality, even after adjusting for age, sex, pulmonary function, and extent of fibrosis (hazard ratio (HR) 0.23, 95% confidence interval (CI) 0.06–0.99). Receiving antifibrotic treatment was also a protective factor (HR 0.51, 95%CI 0.27–0.98). Honeycombing (HR 3.62, 95%CI 1.27–10.32), an acute exacerbation pattern (HR 4.07, 95%CI 1.84–8.96), and the overall extent of fibrosis (HR 1.04, 95%CI 1.02–1.06) were predictors of mortality. ConclusionsIn our series, two-year mortality was higher in patients with IPF who presented a radiological pattern of UIP versus probable UIP on the initial scan. Honeycombing, an acute exacerbation pattern, and a greater overall extent of fibrosis were also predictors of increased mortality. The prognostic differences between the radiological pattern of UIP and probable UIP in our series would support maintaining them as two differentiated patterns.

Policy implementation deviation of government purchase of old age care services in Jiangsu, China: based on empirical and policy analysis

BackgroundGovernment purchase of social forces to participate in old age care services can release the burden of social care. Current research on performance evaluation in this field mainly focussed on the establishment of appropriate evaluation indices. However, discussion on the policy implementation deviation is scarce. This study aimed to evaluate the performance of China’s local government purchase of old age care services, analyse the characteristics of related policies and explore their deviation.MethodsThe persons who participated in the Training of the Trainer (ToT) organized by the Red Cross Society were enrolled. The policy documents were obtained from the official websites. The K-means cluster was used to determine the project performance grades. We compared the project performance grades between service objects and undertakers with different characteristics utilizing the non-parametric test. Based on the framework of ‘Collaborative Participation – Project Performance Objective’, we analysed the content of relevant policy aiding by NVivo 12.ResultsData of project performance were collected from 306 participants. The standardized mean score of the efficiency dimension was the lowest (0.70 ± 0.24). The projects were divided into four grades: poor (17.0%), average (27.5%), good (12.4%) and excellent (43.1%). There were statistically significant differences in project performance grades only between advanced ageing groups (Z = 2.429, P = 0.015). As well, the policy also mentioned that the services focus should be tilted towards the oldest old. The purchasers mainly involved the Ministry of Civil Affairs and Health management departments in the policy. Respite services were less mentioned in the responsibilities of the undertakers. The requirement for efficiency and effectiveness was mentioned in less than half of the policy documents.ConclusionPolicy attention is needed for the responsibilities and functions of the intermediate purchasing force, as well as more precise directions and responsibilities of undertakers. The purchasers and undertakers should improve management abilities and capacity of old age care services and focus on associated factors to achieve the best marginal benefit. In addition, the embedded performance evaluation needs to be updated periodically to bridge the deviation between policy implementation and policy formulation.

An integrated group decision-making framework for evaluating the urban fire emergency management capability based on PDHLWPHM and PDHLWPGHM operator

Urban fire accident is a common dangerous accident in urban sudden accidents, which threatens the safety of people’s lives and property. For this reason, in recent years, all cities have incorporated the prevention and emergency management of urban fire accidents into their urban development planning, and actively improved their fire accident emergency management capabilities. However, how to evaluate the urban fire accident emergency management capacity of each city to ensure that people’s lives and property are protected to the greatest extent is an urgent problem to be considered and solved. Therefore, this paper defines a class of probabilistic double hierarchy linguistic Heronian mean (PDHLHM) operator, probabilistic double hierarchy linguistic Power Heronian mean (PDHLPHM) operators, and their dual operators that can reflect the relationship between two attributes during aggregation. Taking urban fire accident risk monitoring and early warning capability, fire infrastructure and communication system, fire-fighting and rescue capability, recovery and reconstruction capability as evaluation attributes, the probabilistic double hierarchy linguistic weight Power Heronian mean (PDHLWPHM) operator model and the probabilistic double hierarchy linguistic weight Power geometric Heronian mean (PDHLWPGHM) operator model are constructed for group decision-making. In addition, the idempotence, boundedness and monotonicity of these operators are studied, and the sensitivity of the parameters involved in the operator model is analyzed. Finally, the new model proposed in this paper is compared with the existing model to verify its scientificity.

Assessing a Digital Scorecard on Global Immunization Progress: Stakeholder Views and Implications for Enhancing Performance and Accountability.

Global health agencies and regional and national stakeholders collaborated to develop the Immunization Agenda 2030 Scorecard, a digital data visualization platform displaying global, regional, and country-level immunization progress. The scorecard serves to focus attention and enable strategic actions around the measures visualized. To assess the scorecard's usability, appropriateness, and context for use, we interviewed 15 immunization officers working across five global regions. To further understand the implementation context, we also reviewed the characteristics of 15 public platforms visualizing population health data. We integrated thematic findings across both methods. Many platforms highlight service gaps and enable comparisons between geographies to foster political pressure for service improvements. We observed heterogeneity regarding the platforms' focus areas and participants' leading concerns, which were management capacity and resourcing. Furthermore, one-third of platforms were out of date. Results yielded recommendations for the scorecard, which participants felt was well suited to focus the attention of decision makers on key immunization data. A simpler design coupled with implementation strategies that more actively engage policymakers would better align the scorecard with other public platforms engaging intended users. For population health platforms to serve as effective accountability mechanisms, studying implementation determinants, including usability testing, is vital to meet stakeholder needs.

The curious case of Hotel King’s Cross

Learning outcomes The learning outcomes of this study are to recall the fundamental concept of revenue management in the hotel industry (remembering); explain the various performance measures used to evaluate room revenue in hotels (understanding); use revenue management strategies to improve room revenue in hotel operations (applying); and examine and evaluate the optimal solution for revenue enhancement, considering factors such as capacity management, duration control and differential pricing (analyzing). Case overview/synopsis This case study delves into the challenges faced by Hotel King’s Cross, a business hotel located in Pune, Maharashtra, in the year 2022. A week before Christmas Eve, Soham Dande, the hotel’s revenue manager, sought a meeting with Rohan Chopra, the director of sales and marketing, to discuss “revenue optimization for the hotel.” During their meeting, Dande mentioned that the hotel had fallen behind its budgeted room sales targets for 2022 across various metrics, such as room booking nights, occupancy percentage, average room rate and revenue per available room. Furthermore, the hotel was trailing behind its competitors. The situation was compounded by the management’s decision to raise the targets for 2023 by 5%–7%, factoring in upcoming events, competitive performance and pandemic-related losses over the past two years. Chopra faced the dilemma of formulating an action plan to achieve the ambitious 2023 targets and establish Hotel King’s Cross as a market leader. Complexity academic level Students undertaking executive development programs and graduate-level courses in non-profit hospitality and tourism management, as well as revenue management courses in the executive MBA, management development and graduate MBA programs, may all benefit from this case study. Supplementary materials Teaching notes are available for educators only. Subject code CSS12: Tourism and hospitality.