Maintenance Of Trust Research Articles

A Meta-Analysis of Vulnerability and Trust in Human–Robot Interaction

In human–robot interaction studies, trust is often defined as a process whereby a trustor makes themselves vulnerable to a trustee. The role of vulnerability however is often overlooked in this process but could play an important role in the gaining and maintenance of trust between users and robots. To better understand how vulnerability affects human–robot trust, we first reviewed the literature to create a conceptual model of vulnerability with four vulnerability categories. We then performed a meta-analysis, first to check the overall contribution of the variables included on trust. The results showed that overall, the variables investigated in our sample of studies have a positive impact on trust. We then conducted two multilevel moderator analysis to assess the effect of vulnerability on trust, including: (1) an intercept model that considers the relationship between our vulnerability categories and (2) a non-intercept model that treats each vulnerability category as an independent predictor. Only model 2 was significant, suggesting that to build trust effectively, research should focus on improving robot performance in situations where the users are unsure how reliable the robot will be. As our vulnerability variable is derived from studies of human–robot interaction and researcher reflections about the different risks involved, we relate our findings to these domains and make suggestions for future research avenues.

When can we Kick (Some) Humans “Out of the Loop”? An Examination of the use of AI in Medical Imaging for Lumbar Spinal Stenosis

AbstractArtificial intelligence (AI) has attracted an increasing amount of attention, both positive and negative. Its potential applications in healthcare are indeed manifold and revolutionary, and within the realm of medical imaging and radiology (which will be the focus of this paper), significant increases in accuracy and speed, as well as significant savings in cost, stand to be gained through the adoption of this technology. Because of its novelty, a norm of keeping humans “in the loop” wherever AI mechanisms are deployed has become synonymous with good ethical practice in some circles. It has been argued that keeping humans “in the loop” is important for reasons of safety, accountability, and the maintenance of institutional trust. However, as the application of machine learning for the detection of lumbar spinal stenosis (LSS) in this paper’s case study reveals, there are some scenarios where an insistence on keeping humans in the loop (or in other words, the resistance to automation) seems unwarranted and could possibly lead us to miss out on very real and important opportunities in healthcare—particularly in low-resource settings. It is important to acknowledge these opportunity costs of resisting automation in such contexts, where better options may be unavailable. Using an AI model based on convolutional neural networks developed by a team of researchers at NUH/NUS medical school in Singapore for automated detection and classification of the lumbar spinal canal, lateral recess, and neural foraminal narrowing in an MRI scan of the spine to diagnose LSS, we will aim to demonstrate that where certain criteria hold (e.g., the AI is as accurate or better than human experts, risks are low in the event of an error, the gain in wellbeing is significant, and the task being automated is not essentially or importantly human), it is both morally permissible and even desirable to kick the humans out of the loop.

Is trust an essential therapeutic goal in working with childhood sexual abuse (CSA)? – a body of empirical research

ABSTRACT Impaired ability to develop trusting relationships, self-dysregulation, poor emotional regulation, poor self valuation, and relational sensitivity are key challenges for survivors of Childhood Sexual Abuse. These increase the risk of ruptures in the therapeutic relationship and dropouts. Nevertheless, there is little evidence of the role of therapeutic trust in CSA. We collectively present the findings of a 15-year research journey into CSA recovering. Central to recovering was the establishment and maintenance of trust. Trust was also key for client satisfaction and facilitating the recovering process. Trust mediated regulation of threat responses, facilitated empathy, and enabled accurate symbolisation and re-contextualisation of traumatic narratives. In an increasingly traumatogenic world, more clinicians will be called to respond to disclosures of abuse and maintain engagement. Given the lack of effective interventions for CSA/complex trauma, trust-based person-centred psychotherapies are a promising alternative for managing dropouts, supporting the therapeutic relationship, and facilitating change.

A template for creating and sharing ground truth data in digital forensics.

Ground truth data (GTD) is used by those in the field of digital forensics (DF) for a variety of purposes including to evaluate the functionality of undocumented, new, or emerging technology and services and the digital traces left behind following their usage. Most accepted and reliable trace interpretations must be derived from an examination of relevant GTD, yet despite the importance of it to the DF community, there is little formal guidance available for supporting those who create it, to do so in a way that ensures any data is of good quality, reliable, and therefore usable. In an attempt to address this issue, this work proposes a minimum standard of documentation that must accompany the production of any GTD, particularly when it is intended for use in the process of discovering new knowledge, proposing original interpretations of a digital trace, or determining the functionality of any technology or service. A template structure is discussed and provided in Appendix S1 which sets out a minimum standard for metadata describing any GTD's production process and content. It is suggested that such an approach can support the maintenance of trust in any GTD and improve the shareability of it.

Maintaining social trust: Family cohesion and enhancing mindset in the face of COVID‐19 stress

AbstractWe recruited a large cross‐sectional sample of undergraduate students in China (n = 1134) early in the COVID‐19 pandemic to investigate how family cohesion may be related to the maintenance of social trust. Family cohesion was positively associated with social trust, and this effect was partially mediated by psychological stress responses to COVID‐19 (PSRC), that is, family cohesion was negatively associated with greater PSRC which was also negatively associated with social trust. Having a “stress‐as‐enhancing” mindset had an additive negative effect on the association between family cohesion and PSRC but only had a weak dampening effect on the negative association between PSRC and trust. Interventions focusing on cultivating positive family relationships and embracing a stress‐as‐enhancing mindset may offer avenues for maximizing protective factors in times of public health crises.

Men's sociotechnical imaginaries of artificial intelligence for prostate cancer diagnostics – A focus group study

Artificial intelligence (AI) is increasingly used for diagnostic purposes in cancer care. Prostate cancer is one of the most prevalent cancers affecting men worldwide, but current diagnostic approaches have limitations in terms of specificity and sensitivity. Using AI to interpret MR images in prostate cancer diagnostics shows promising results, but raises questions about implementation, user acceptance, trust, and doctor-patient communication. Drawing on approaches from the sociology of expectations and theories about sociotechnical imaginaries, we explore men's expectations of artificial intelligence for prostate cancer diagnostics. We conducted ten focus groups with 48 men aged 54–85 in Norway with various experiences of prostate cancer diagnostics. Five groups of men had been treated for prostate cancer, one group was on active surveillance, two groups had been through prostate cancer diagnostics without having a diagnosis, and two groups of men had no experience with prostate cancer diagnostics or treatment. Data was subject to reflexive thematic analysis. Our analysis suggests that men's expectations of AI for prostate cancer diagnostics come from two perspectives: Technology-centered expectations that build on their conceptions of AI's form and agency, and human-centered expectations of AI that build on their perceptions of patient-professional relationships and decision-making processes. These two perspectives are intertwined in three imaginaries of AI: The tool imaginary, the advanced machine imaginary, and the intelligence imaginary – each carrying distinct expectations and ideas of technologies and humans' role in decision-making processes. These expectations are multifaceted and simultaneously optimistic and pessimistic; while AI is expected to improve the accuracy of cancer diagnoses and facilitate more personalized medicine, AI is also expected to threaten interpersonal and communicational relationships between patients and healthcare professionals, and the maintenance of trust in these relationships. This emphasizes how AI cannot be implemented without caution about maintaining human healthcare relationships.

Explaining Chinese Consumers' Continuous Consumption Intention toward Prepared Dishes: The Role of Perceived Risk and Trust.

With the rapid development and the increasing importance of the consumer market of prepared dishes in China, it is imperative to study the formation mechanism of Chinese consumers' continuous consumption intention (CCI) toward prepared dishes for promoting the sustainable development of Chinese prepared dishes industry. The aim of this study is to study the formation mechanism and the role of perceived risk and trust in it. Based on the Expectation Confirmation Model, this study constructed a model of continuous consumption intention of prepared dishes by introducing perceived risk and trust. 381 adult consumers were surveyed and the data was analyzed by an Exploratory Factor Analysis and the Partial Least Squares Structure Equation Model. The results showed that: (1) The confirmation of expectation had a significant positive impact on trust and satisfaction, a significant negative impact on the perceived risk (PR). Trust and satisfaction had a significant positive, while PR had a significant negative, impact on CCI. (2) The dimensions of PR included social, health, quality, psychological and purchasing risk, among which quality risk had a significant negative impact on CCI. (3) All dimensions of trust (ability, integrity, benevolence and government trust) had a significant positive impact on CCI, among which integrity trust played the most important role. (4) Overall, trust had a significant negative impact on PR. Benevolence trust could mitigate all dimensions of PR, integrity trust could mitigate all dimensions of PR except health risk, and ability trust, government trust could only mitigate quality risk. Therefore, the enterprises should pay high attention to the quality of their products and the establishment and maintenance of consumer trust, and the government should establish an authoritative image.

The difference that the institutional environment makes: Leveraging coordination to balance platform dominance, mutuality and autonomy in geographically fragmented hospitality labour markets

It has been argued that digital platform firms leverage their position at spatial bottlenecks in such a fashion so as to allow operations in local labour markets while at the same time insulating themselves from the regulatory provisions that govern those local markets. This is not necessarily a stable condition, but as long as platform firms exert power, they may shift the social relationships that platforms embody in their favour: domination trumps mutuality and autonomy. However, this does not have to be so. Depending on the context, opportunities for breaking out of this mould exist. Specifically, we focus on the institutional context provided by coordinated market economies to argue that, depending on pre-existing forms of cooperation, platforms can be designed and applied in a manner that enables the building and maintenance of trust through an emphasis on mutuality and autonomy rather than inevitably drifting towards the pole of domination. Using the example of the hospitality industry and focusing on training and certification in geographically fragmented labour markets, we set out to explore the possible role of the institutional setting in shaping platform use as recruitment needs are to be resolved.

Scorched Earth: Employers’ Breached Trust in Refugees’ Labor Market Integration

Employment is critical for refugees’ positive integration into a receiving country. Enabling employment requires cross-sector collaborations, that is, employers collaborating with different stakeholders such as refugees, local employees, other employers, unofficial/official supporters, and authorities. A vital element of cross-sector collaborations is trust, yet the complexity of cross-sector collaborations may challenge the formation and maintenance of trust. Following a theory elaboration approach, this qualitative study with 37 employers and 27 support workers in Germany explores how employers’ experiences in cross-sector collaborations on refugees’ labor market integration affect their trust in other stakeholders in this cross-sector space. Specifically, we explored employers’ perceptions of trust breaches, and how these perceptions affect their further engagement in cross-sector collaborations on refugee integration. Based on our findings, we propose a process model that describes how unmet collaboration expectations and negative assessments of collaborators’ attitudes and behaviors lead to perceived trust breaches which, in turn, lead to employers’ hesitancy to hire refugees and/or to engage in cross-sector collaborations. In doing so, we extend existing theory on trust within organizations to the cross-sector context of refugee integration, uncovering context-specific meanings to trustworthiness dimensions and illustrating how breaches of different trustworthiness dimensions can interact. Moreover, we show how social policies, resources, and trustors’ perceived vulnerability in collaborations shape their risk perceptions. This study highlights the central role of trust for refugee integration and illustrates how missing goals and process clarity endanger sustainable collaborations.

Building positive respectful midwifery relationships: An analysis of women’s experiences of continuity of midwifery care in Aotearoa New Zealand

Problem/BackgroundRespectful woman-centred care is an expectation of the Midwifery Standards of Practice within Aotearoa New Zealand. With both the national and international expectations identifying human rights as a priority in maternity care. Mistreatment can be experienced by women in all socio-political contexts. Identifying women’s experiences of their maternity service is vital when assessing the quality of these services. AimTo explore women’s experiences of continuity of midwifery care in Aotearoa NZ, whether they support the expectations within the Standards of Midwifery Practice and identify the characteristics of care that may contribute to positive or negative experiences of care. MethodsA retrospective analysis of women’s formal online feedback to their midwife using a mixed method design. Feedback forms received from the 1st January 2019 to the 31st December 2019 were analysed using descriptive statistics with free text thematically analysed. FindingsA total of 7749 feedback forms were received demonstrating high levels of satisfaction overall. Three overlapping themes were identified as being central to both positive and negative feedback. Building a positive relationship involved three steps. These were the establishment and maintenance of trust, honouring decisions and empowerment. Overall, the existence of these relationship characteristics contributed to a valued woman-midwife relationship.Women who gave negative feedback identified a lack of trust and a failure to honour decisions which led to women feeling disempowered contributing to a lack of being valued in the relationship. Conclusion: Continuity of care in Aotearoa NZ supports the development of a respectful partnership through trust, honouring decisions and empowerment.

Public health research using cell phone derived mobility data in sub-Saharan Africa: Ethical issues.

The movements of humans have a significant impact on population health. While studies of such movements are as old as public health itself, the COVID-19 pandemic has raised the profile of mobility research using digital technologies to track transmission routes and calculate the effects of health policies, such as lockdowns. In sub-Saharan Africa, the high prevalence of cell phone and smartphone use is a source of potentially valuable mobility data for public health purposes. Researchers can access call data records, passively collected in real time from millions of clients by cell phone companies, and associate these records with other data sets to generate insights, make predictions or draw possible policy implications. The use of mobility data from this source could have a range of significant benefits for society, from better control of infectious diseases, improved city planning, more efficient transportation systems and the optimisation of health resources. We discuss key ethical issues raised by public health studies using mobility data from cell phones in sub-Saharan Africa and identify six key ethical challenge areas: autonomy, including consent and individual or group privacy; bias and representativeness; community awareness, engagement and trust; function creep and accountability; stakeholder relationships and power dynamics; and the translation of mobility analyses into health policy. We emphasise the ethical importance of narrowing knowledge gaps between researchers, policymakers and the general public. Given that individuals do not really provide valid consent for the research use of phone data tracking their movements, community understanding and input will be crucial to the maintenance of public trust.

Patient Attitudes Regarding Health Care Clinician Communication in Adolescents with Cystic Fibrosis.

The quality of health care clinician (HCC) communication varies, yet few studies evaluate ways to improve communication among adolescents with cystic fibrosis (CF). We sought to characterize the attitudes of adolescents and young adults (AYA) with CF about HCC communication and describe the components important for high-quality communication. AYA with CF aged 12-20 years from a single large pediatric CF care center participated in a brief survey and semi-structured individual and group virtual interviews that were recorded, transcribed, coded and analyzed with a combined deductive and inducive approach. Discrepancies were resolved by consensus. Among the 39 survey respondents, most were white (77%), male (51%), and averaged 15.51 years (range 12 - 20 years). Many (40%) perceived their health status as "neutral" and over half (61%) were "very satisfied" with HCC communication. Overall, among the 17 interviews (averaged 53.6 minutes, range 31.5-74 min), participants reported a desire to be actively engaged in discussions about their health and included in the decision-making process with HCC to support adolescent autonomy and cultivate trust. Some factors detract (loss of control and fear of diagnosis), and others strengthen (transition to adult care and external motivators) adolescent autonomy. Some factors detract (perceived lack of interdisciplinary communication, statements of non-compliance, and being compared to others) and others strengthen (inherent trust and familiarity over time) the cultivation of trust. The development of adolescent autonomy and the cultivation and maintenance of trust between the patient and HCC are two essential components of quality communication that should inform future communication-focused interventions.

General Practitioners' Experiences With Potentials and Pitfalls of Video Consultations in Norway During the COVID-19 Lockdown: Qualitative Analysis of Free-Text Survey Answers.

The use of video consultations (VCs) in Norwegian general practice rapidly increased during the COVID-19 pandemic. During societal lockdowns, VCs were used for nearly all types of clinical problems, as in-person consultations were kept to a minimum. This study aimed to explore general practitioners' (GPs') experiences of potentials and pitfalls associated with the use of VCs during the first pandemic lockdown. Between April 14 and May 3, 2020, all regular Norwegian GPs (N=4858) were invited to answer a web-based survey, which included open-ended questions about their experiences with the advantages and pitfalls of VCs. A total of 2558 free-text answers were provided by 657 of the 1237 GPs who participated in the survey. The material was subjected to reflexive thematic analysis. Four main themes were identified. First, VCs are described as being particularly convenient, informative, and effective for consultations with previously known patients. Second, strategically planned VCs may facilitate effective tailoring of clinical trajectories that optimize clinical workflow. VCs allow for an initial overview of the problem (triage), follow-up evaluation after an in-person consultation, provision of advice and information concerning test results and discharge notes, extension of sick leaves, and delivery of other medical certificates. VCs may, in certain situations, enhance the GPs' insight in their patients' relational and socioeconomical resources and vulnerabilities, and even facilitate relationship-building with patients in need of care who might otherwise be reluctant to seek help. Third, VCs are characterized by a demarcated communication style and the "one problem approach," which may entail effectiveness in the short run. However, the web-based communication climate implies degradation of valuable nonverbal signals that are more evidently present in in-person consultations. Finally, overreliance on VCs may, in a longer perspective, undermine the establishment and maintenance of relational trust, with a negative impact on the quality of care and patient safety. Compensatory mechanisms include clarifying with the patient what the next step is, answering any questions and giving further advice on treatment if conditions do not improve or there is a need for follow-up. Participation of family members can also be helpful to improve reciprocal understanding and safety. The findings have relevance for future implementation of VCs and deserve further exploration under less stressful circumstances.

Retrospective blind spots in reputation management: Implications for perceived moral standing and trust following a transgression

Although past research has offered important insights into how people seek to maintain their moral standing, it has generally portrayed this process as a matter of aggregating essentially static interpretations of a target's discrete acts. The present research reveals, however, that such interpretations are often far from static, and that they can change more than targets realize as new events unfold. More specifically, we find that: a) people can discount the diagnostic value of a target's initial deed if that party commits a subsequent act of the opposite valence, b) this occurs when an initial good deed is followed by a bad deed but not when the order is reversed, c) this occurs when evaluating the actions of others but not when evaluating the self, and d) this actor vs. observer difference can ultimately produce divergent beliefs about the target's overall morality, trustworthiness and subsequent trusting behaviors. We also identify a key mediating mechanism for these effects (i.e., the retrospective imputation of nefarious intent). Implications for reputation management, as well as the maintenance and repair of trust, are discussed.

Legal security and legal certainty of the individual: constitutional and legal aspect

In this article doctrinal approaches to the concept of legal safety are analyzed. In domestic jurisprudence legal safety, as a rule, is considered, first, as safety is right (a legal system, positive law) and, secondly, as legal security (security the right) from the most various threats. Meanwhile, in the first case the subject approach to a problem is almost completely ignored, and legal safety is presented in the form of set of certain requirements to quality of the law. In the second - the concept of legal safety excessively extends as practically all spheres of public life are to a degree covered by legal regulation. From this point of view the subnotion of legal safety gets, for example, ensuring labor protection or criminal protection of interests of society and the person. At the same time both approaches don’t consider “a human factor”: the person in this case is considered only as subject to protection. In this regard legal safety is considered as “part” or “component” of national security. At the same time, there is also an alternative point of view which was developed mainly in the foreign doctrine. According to her legal safety is considered as security of the personality from legal risks. From this point of view legal safety assumes lack of retroactive effect of the law, maintenance of legitimate trust, etc. In this sense legal safety approaches a concept of legal definiteness. On the basis of the analysis of the scientific points of view and legal positions of the Constitutional Court of the Russian Federation the authors come to a conclusion that legal safety represents the requirement of the actual or material legal definiteness. The fundamental principle of such material definiteness - maintenance of trust to the law and actions of public authorities that assumes not only formal aspect of lack of retroactive effect of the law, but also verification of the positive legislation of the rights which are rather affirmed by the constitution and freedoms of the person and citizen.

Механизм формирования и поддержания организационного доверия на предприятиях транспортной отрасли

Organizational relation-ships are deeply affected by complex, unpredictable socio-economic and political changes that create conditions for a shortage of all major types of resources, in particular, human and temporary ones. It results in a reconsideration of traditional approaches to organization of labor interaction, a search for new sources of organizational efficiency. One of them is the phenomenon of organizational trust, a component of organizational culture and interpersonal interaction. It enables to achieve a high level of stability, rational use of the organization’s resources. The concept of the analysis for organizational trust suggested by the authors by means of the conditions for implementation of the mechanisms for its building-up and maintenance in the labor interaction of managers and employees of a transport holding company provides a new assessment of the place and role of this phenomenon. The interrelation of trust and such management processes as delegation, supervision, assessment of the personnel professionalism level and qualification, a choice of management style is illustrated. It is revealed that organizational trust in management activities has a limited and functional character, and the manager’s professionalism allows to implement the functions of delegation and supervision, based more on the competence of an employee than on personal affections. Personal experience, the nature of labor organization and the distribution of work responsibilities are crucial, which ensures the prioritization of work objectives in the conditions of saving organizational resources and the necessity for workload redistribution.

Trust Measurement in Human-Autonomy Teams: Development of a Conceptual Toolkit

The rise in artificial intelligence capabilities in autonomy-enabled systems and robotics has pushed research to address the unique nature of human-autonomy team collaboration. The goal of these advanced technologies is to enable rapid decision-making, enhance situation awareness, promote shared understanding, and improve team dynamics. Simultaneously, use of these technologies is expected to reduce risk to those who collaborate with these systems. Yet, for appropriate human-autonomy teaming to take place, especially as we move beyond dyadic partnerships, proper calibration of team trust is needed to effectively coordinate interactions during high-risk operations. But to meet this end, critical measures of team trust for this new dynamic of human-autonomy teams are needed. This article seeks to expand on trust measurement principles and the foundation of human-autonomy teaming to propose a “toolkit” of novel methods that support the development, maintenance, and calibration of trust in human-autonomy teams operating within uncertain, risky, and dynamic environments.

Exploring the Multidimensionality of Trust in Participatory Health Partnerships - A Network Approach.

IntroductionPrevious studies have identified “trust” as a key mechanism to achieve sustainable partnerships in participatory health research, which themselves can represent social networks. A recent review discussed the potential for social network analysis to investigate the development and maintenance of trust and its effects on partnership functioning in participatory health research partnerships. This review also recommended considering a comprehensive, nuanced and multidimensional approach to conceptualizing, operationalizing and measuring trust in research partnerships. Thus, this study aims to explore empirically the conceptualizing, operationalizing and measuring of trust in a multidimensional manner, approaching each trust dimension as an individual trust network, as well as combined as an overall trust network.MethodsWe sampled the whole network, recruiting from a newly established network of 57 individuals that must collaborate to achieve a common goal. These individuals represented academic, service and community organizations of an existing participatory partnership, the Public and Patient Involvement Ignite Network in Ireland. Of the 57 individuals invited to take part in the study, 75% (n = 43) individuals completed the network survey. A survey about trust was designed based on literature in the area and was administered via Qualtrics. The survey included eight network questions: one on collaboration, and seven on specific dimensions of trust. From this, we constructed a network for each trust dimension. We compared several core network measures of each to identify structural differences between the dimensions of trust. To statistically validate them, we compared them to a random and preferential null model.ResultsAll the networks had a high reciprocity but were decentralized. Key differences were identified across trust dimensions, particularly in terms of integrity and shared values, visions and goals. None of the networks compared well to the null models indicating participants did not randomly or preferentially (based on how much trust they receive for a particular trust dimension) trust other partners.Discussion/ConclusionThis novel empirical social network analysis of trust in a real-world partnership elucidates the nuances and multidimensional nature of trust. This provides support for expanding this research direction to enhance understanding of and interventions for trust in participatory health research.

The Importance of Consumer Authorities for the Production and Maintenance of Trust and Social Capital in Consumer Markets

Trust is a valuable resource that varies between countries. This paper suggests that consumers’ trust in retailers and service providers, facilitating interactions and transactions between sellers and buyers in impersonal markets, is best understood as generalized trust. The paper is based on 28 037 respondents’ evaluations of consumer conditions in 30 European countries. The material reveals large country-to-country variations in the percentages of residents who trust public authorities to protect their consumer rights. Moreover, there are large differences in the percentages who trust retailers and service providers to respect their rights as consumers. A multilevel path analysis supports the paper’s main hypothesis that fair and effective consumer authorities enhance generalized trust in the markets. The analyses also demonstrate that fair and effective consumer institutions contribute to more equality in the markets. It is argued that consumer markets are important arenas for the maintenance and production of trust and social capital. And that generalized trust produced in markets will probably extend to, and be valuable for, the wider society.

Significance of the contractual relationship for the efficient railway maintenance project planning

Efficiently planned railway maintenance helps ensure reliable infrastructure and the proper functioning of its components. The Swedish Transport Administration delegates maintenance work to contractors through a tender process. This paper analyses differences in communication and collaboration in the planning and execution of maintenance under two contract types. A document review and interviews with 22 project managers identifies issues in planning and scheduling related to knowledge transfer at contractor companies, booking time for maintenance and lack of trust between contractors and the client. The results show how the two types of contracts are perceived differently by the parties to the contracts.