The control of the heat transfer during the start-up phase of the direct-chill (DC) casting process for aluminum sheet ingots is critical from the standpoint of defect formation. Process control is difficult because of the various inter-related phenomena occurring during the cast start-up. First, the transport of heat to the mold is altered as the ingot base deforms and the sides are pulled inward during the start-up phase. Second, the range of temperatures and water flow conditions occurring on the ingot surface as it emerges from the mold results in the full range of boiling-water heat-transfer conditions—e.g., film boiling, transition boiling, nucleate boiling, and convection—making the rate of transport highly variable. For example, points on the ingot surface below the point of water impingement can experience film boiling, resulting in the water being ejected from the surface, causing a dramatic decrease in heat transfer below the point of ejection. Finally, the water flowing down the ingot sides may enter the gap formed between the ingot base and the bottom block due to butt curl. This process alters the heat transfer from the base of the ingot and, in turn, affects the surface temperature on the ingot faces, due to the transport of heat within the ingot in the vertical direction. A comprehensive mathematical model has been developed to describe heat transfer during the start-up phase of the DC casting process. The model, based on the commercial finite-element package ABAQUS, includes primary cooling via the mold, secondary cooling via the chill water, and ingot-base cooling. The algorithm used to account for secondary cooling to the water includes boiling curves that are a function of ingot-surface temperature, water flow rate, impingement-point temperature, and position relative to the point of water impingement. In addition, a secondary cooling algorithm accounts for water ejection, which can occur at low water flow rates (low heat-extraction rates). The algorithm used to describe ingot-base cooling includes both the drop in contact heat transfer due to gap formation between the ingot base and bottom block (arising from butt curl) as well as the increase in heat transfer due to water incursion within the gap. The model has been validated against temperature measurements obtained from two 711×1680 mm AA5182 ingots, cast under different start-up conditions (nontypical “cold” practice and nontypical “hot” practice). Temperature measurements were taken at various locations on the ingot rolling and narrow faces, ingot base, and top surface of the bottom block. Ingot-based deflection data were also obtained for the two test conditions. Comparison of the model predictions with the data collected from the cast/embedded thermocouples indicates that the model accounts for the processes of water ejection and water incursion and is capable of describing the flow of heat in the early stages of the casting process satisfactorily.