Service Location Research Articles

Rhetorical Structure of University Promotional Brochures Written by Indonesians at Undergraduate and Graduate Programs

The purposes of this research were to know the rhetorical structures of university brochures of undergraduate and graduate program and the differences of them in term of moves and steps. This research was qualitative and quantitative in nature; in other words, it employed mixed method. Qualitative data was taken in the forms of university brochures communicative purposes narrations, whereas quantitative data in the form of move and step frequency and percentage. The rhetorical structure are as follows: service Provider Overview, presenting academic service, Internationalism, presenting university achievement, presenting student life, Presenting the location of the service, Validating the effectiveness of service provided, Special notes. From those moves and steps structures, all the moves proposed by Barabas are found where service provider, presenting academic, presenting students life, presenting service location, and special notes are 100% obligatory for undergraduate level; service provider, presenting academic, special notes are 100% obligatory. For steps, university names, university emblems, university departments, academic programs, procedure applications, contact information are 100% obligatory in undergraduate and university names, university emblems, brochure titles, university departments, academic programs are 100% obligatory. The differences between undergraduate and graduate promotional brochures are on the move of validating the effectiveness of service provided, from steps numbers on respective moves, the status obligatory or optional of moves and steps.

Barriers and enablers of access to diabetes eye care in Auckland, New Zealand: a qualitative study

ObjectiveTo explore the barriers and enablers to accessing diabetes eye care services among adults in Auckland.DesignThis was a qualitative study that used semistructured interviews. We performed a thematic analysis and...

P-500. Awareness and preferences for every 2 month long-acting injectable HIV Pre-Exposure Prophylaxis (PrEP) versus daily oral PrEP among cisgender women in the United States and the Dominican Republic

Abstract Background Globally, cisgender women (CGW) represent 53% of people with HIV and 45% of new acquisitions (2022). Female sex workers (FSW) are 30 times more likely to acquire HIV (vs women overall); in the US 54% of new diagnoses in CGW are Black women. HIV pre-exposure prophylaxis (PrEP) coverage in US CGW remains low at 15%. Long-acting injectable (LAI) PrEP may help address inequities and expand use, as 2013-22 CDC data shows 7% of US people prescribed oral PrEP were female compared to 12.5% for injectable PrEP. Presented here is a mixed methods study assessing awareness and preferences for PrEP in CGW. Methods Cross-sectional surveys were conducted among CGW in Washington, DC and Santo Domingo, Dominican Republic (DR) from 11/’22-07/’23. DC CGW were recruited in reproductive health clinics; DR CGW were FSW recruited by peer navigators. CGW were ≥ 18 years, receiving care at the participating clinic and not living with HIV. Results In DC (n=302), 86.4% identified as Black; in the DR (n=300), all identified as mixed race and Latina ethnicity. 71.2% (DC) and 94.3% (DR) never heard of oral PrEP; 91.1% (DC) and 98.3% (DR) never heard of LAI PrEP. 3% (DC) and 1% (DR) had ever used PrEP. Mean number of sex partners (past 6 months, DC) was 2.1, with 6.5% always using a condom [Table 1]. In the DR, always condom use was > 80% for sex with clients, < 42% with steady partners. An interest in using some form of PrEP was 4.8% in DC vs 80.3% in the DR [Figure 1]. Preference for LAI PrEP was 73.2% (DC) and 71% (DR) among all participants [Figure 2]. CGW thought it easier to get to a clinic every 2 months than to take a daily pill (DC, 64.9%; DR, 60.0%;) [Table 2], and would worry more about people discovering PrEP pills than being seen at a PrEP clinic for injections (DC, 59.9%; DR, 55.7%). PrEP service location preferences were family planning or primary care clinics (DC), and pharmacies or sexual health clinics (DR). Self-assessment of potential HIV acquisition was majority not likely/impossible (DC, 88%; DR, 53%); most DC CGW never used PrEP because they had not heard of it. Conclusion Gaps in HIV knowledge, PrEP awareness and uptake exist for CGW. PrEP decision making is multifactorial and varies by population. CGW should be informed of their options and educated about potential reasons for PrEP use in a setting accessible and comfortable to them. Disclosures Aimee A. Metzner, PharmD, AAHIVP, GSK: Stocks/Bonds (Public Company)|ViiV Healthcare: Employee Alan Oglesby, MPH, GSK: Stocks/Bonds (Public Company)|ViiV Healthcare: Employee Allison O’Rourke, MPH, ViiV Healthcare: Grant/Research Support Wendy W. Davis, EdM, ViiV Healthcare: Grant/Research Support Rachel Scott, MD,MPH,FACOG, DHHS Perinatal Guidelines: Board Member|UW STD Prevention Training Center (UW STD PTC): Honoraria|ViiV Healthcare: Advisor/Consultant|ViiV Healthcare: Grant/Research Support|Vindico CME: Honoraria Tamara Taggart, PhD, MPH, HealthHIV: Honoraria Deanna Kerrigan, PhD, MPH, ViiV Healthcare: Grant/Research Support

Analysis of Service Quality, Facilities, And Location on Customer Satisfaction at Jungle Inn Resort, Bukit Lawang, Langkat Regency, North Sumatra

A resort is a business venture that provides services to meet the recreational, relaxation, and accommodation needs of tourists, whether individuals, families, or groups, by offering complete and diverse facilities. These facilities include comfortable accommodations with various room types, restaurants, recreational areas such as playgrounds, while also creating a relaxed and refreshing atmosphere for the guests. Resort Jungle Inn is one of the businesses operating in this field. Located on the edge of Gunung Leuser National Park, Bukit Lawang offers stunning natural scenery with dense tropical forests and clear rivers. Resort Jungle Inn is facing the problem of a decline in customers and monthly fluctuations in customer numbers. The influence of Service Quality, Facilities, and Location on Customer Satisfaction at Jungle Inn Resort in Bukit Lawang Langkat, North Sumatra, is the subject of this research. data collection through the distribution of questionnaires to 92 respondents. The multiple linear regression model with SPSS processing is used in this research. The research results show that service quality partially has a positive and significant effect, facilities partially have a positive and significant effect, and location partially has a positive and significant effect on customer satisfaction. The Adjusted R Square value of 0.538 indicates that service quality, facilities, and location can contribute fifty-five percent (53.8%) to customer satisfaction, with the remaining forty-five percent (46.2%) potentially attributed to other unexamined variables

Peningkatan Pemahaman Pengaplikasian M-Pajak berbasis Android dan iOS kepada Wajib Pajak bersama Relawan Pajak IBI Kosgoro 1957 Masa Bakti 2024 di Kecamatan Ciampea, Bogor Barat

Community devotionals in Ciampea, west bogor, aim to increase the understanding and application of android based m-tax applications and ios among taxpayers. On Saturday, April 27, 2024, with the participation of 20 taxpayers. Socialization includes the introduction of applications features such as billing code, billing profile Settings, and the location of nearby tax services, while fellowmen provide tutorials to make accounts, generate billing codes, and make tax payments online. It is expected to increase the efficiency of tax reporting and active engagement of taxpayers in the tax process in Indonesia.

Attendance of Underserved Populations at Field-Based Health Services Events: Application of Quasi-Experimental Methods that Accommodate the COVID-19 Pandemic.

The COVID-19 pandemic disrupted the ability to receive health care services. Field-based health services became a logistically feasible alternative to medical center-based care. We compared two different field-based approaches to the delivery of SARS-CoV-2 testing and health education services for Latine communities using a quasi-experimental design that included propensity score matching to accommodate the challenges posed to research by the pandemic. From September 2021 through October 2022, we held 434 testing events, of which 234 used a geolocation approach and 200 used a partner-located approach to determine the location of the health services (n = 68 field sites in Oregon). We hypothesized that partner-located sites would obtain higher numbers of tests collected relative to geolocated sites, and that longer drive times to testing sites would be associated with lower testing rates. There were no differences in the number of tests collected by geolocated versus partner-located sites, controlling for population size and time-varying pandemic vulnerabilities measured as COVID-19 cases and deaths. Prior to propensity score weighting, a longer drive time to the testing site (both site types) was associated with a lower likelihood of total tests (IRR = .87, p < .01, CI [0.54, 0.92]), of Latine tests (IRR = .69, p < .001, CI [0.56, 0.84]), and of male tests collected (IRR = .67, p < .05, CI [0.47, 0.94]). The site's number of prior tests was associated with a significant 2% increase in tests collected and the prior week's number of county deaths was associated with a roughly 30% decrease in the likelihood of tests collected. However, the reduced testing rate when the death rate was higher was less likely in geolocated sites (IRR = 1.55, p < .001, CI [1.20, 2.01]). Implications for the utility of propensity score matching and time-varying covariates to accommodate pandemic challenges posed to research are discussed. Clinicaltrials.gov registration number: NCT05082935. Date of registration: 10/15/2021.

Space, place and recovery: Fostering atmospheres of dignity in interiors where inhabitants have limited influence

ABSTRACT The design literature proposes frameworks for building and renovating rehabilitation and recovery facilities that promote wellbeing; however, little attention has been given to temporarily inhabited interiors that provide similar services. The story of two spaces hosting Recovery Café support groups is presented to highlight the importance of place, atmosphere, and control in promoting dignity, empowerment, and self-worth in recovery support settings that operate in borrowed spaces. One space was outfitted with the café in mind, and the other was simply inhabited and dressed for the occasion. Participant observations in both spaces indicated that furniture, fixtures, and displays within a given spatial envelope may impact psychological and social wellbeing by offering self-expression and means to regulate social interactions. Inhabiting a space that restricts participation in the environment poses problems related to belonging and trust. Additionally, places imbued with memory and meaning were potential obstacles in long-term recovery journeys, suggesting that the location of recovery services should be carefully selected.

Evaluating primary care expenditure in Australia: thePrimary Care Spend (PC Spend) model.

To assess the distribution of health care expenditure (public and private) for primary care and primary health care as proportions of overall health care funding. The Primary Care Spend model; estimated distribution of expenditure for three tiers of primary care services by provider and function. Primary Care Spend model applied to Australian health expenditure, public and private, 2020-21, from a health sector perspective, as recorded by the Australian Institute of Health and Welfare. Proportions of all health care spending for essential community and primary health care functions (tier A), comprehensive primary care (services delivered in general practices and family physician clinics; tier B), and enhanced primary care services (long-term holistic patient care; tier C). In 2020-21, 33.2% of health spending in Australia was classified as primary health care spending (tier A), 6.0% as comprehensive primary care services (tier B), and 0.8% as long term holistic patient care services (tier C). The application of the Primary Care Spend model to Australian data provides a more nuanced analysis of expenditure for primary health care than routine health expenditure reports. Its output could be used to inform targets for spending on different tiers, types, and locations of primary care, especially comprehensive and other high value primary care services, and to monitor progress toward these targets.

A Few-Shot Learning-Based Material Recognition Scheme Using Smartphones

This study proposes FSMR, a material recognition scheme designed to expand context information about locations in context recognition services. FSMR identifies the material in contact with the smartphone and determines the object based on this information to obtain location data. When the smartphone sends vibrations to the object it touches, the vibration signals change according to the unique properties of the material, and the reflected signals are measured using an accelerometer. Based on the fact that the measured sensor values have distinct characteristics for each material, deep learning techniques are applied to classify the material and determine the object. The existing research on material and object recognition using smartphone vibrations and accelerometers often requires vast amounts of training data for deep learning-based models, making it challenging to apply to real-world applications. To address this issue, this study employs few-shot learning and data augmentation to significantly reduce the amount of training data required. The evaluation results show that FSMR achieved classification accuracies of up to 72.03% and 83.63% when trained with data collected over 1 s and 5 s, respectively.

New Zealand Early Learning Service Menus Do Not Meet Health New Zealand Guidelines for Providing Healthy Menus and Reducing Food-Related Choking in Children.

To assess alignment of food and drinks served to New Zealand (NZ) children in early learning services (ELS) with the Health NZ (formerly known as Ministry of Health) Healthy Food and Drink (HFD) and Reducing Food Related Choking (choking) guidance. Menus (271) collected remotely from 148 ELS from November 2020-March 2021 were analysed for their nutritional quality based on a 'traffic light' classification of 'green' (most nutritious), 'amber' (moderately nutritious) and 'red' (least nutritious) based on the guidance. Overall, 2.6% of menus met the guidance, and alignment was greater for menus for over 2-year-olds (over-2s) than under 2-year-olds (under-2s; p < 0.01). One-fifth (18.5%) of menus met the choking guidance. Services with a Healthy Heart Award (HHA) from the Heart Foundation provided more 'green' items to over-2s (p = 0.039) and under-2s (p = 0.01), and less 'red' items to over-2s (p = 0.04). Providing more green menu items was inversely correlated with providing less high choking risk foods (p < 0.01). Menu scores did not vary by service location, neighbourhood socioeconomic deprivation or type (services operating independently versus those part of an education group chain). Alignment with Health NZ nutritional guidance is low, particularly in ELS caring for very young children (under-2s). Service characteristics, except for HHA status, are a poor predictor of nutritional quality of menus at ELS. Greater uptake of the HHA scheme could assist ELS to provide healthier food and drinks. Early learning services need further support from the public health sector to implement national nutritional guidelines.

Oral health services provided for Aboriginal and Torres Strait Islander peoples in Australia: a scoping review.

Objective The shortage of oral health professionals in rural and remote regions of Australia directly impacts the access to oral health services for people who live in these regions, including Aboriginal and Torres Strait Islander peoples. This scoping review aims to explore where and how these services are provided for Aboriginal and Torres Strait Islander peoples and the relevant workforce model used. Methods Electronic databases, including MEDLINE, EMBASE, Cochrane, and CINAHL, were searched. Grey literature searches included the Australian Indigenous HealthInfoNet webpage, Australian Institute of Health and Welfare, and Advanced Google search. Results Oral health services were classified into the following categories: (1) clinical oral health services, (2) oral health promotion to improve oral health awareness, knowledge, attitudes, behaviours, or skills at patient/community level, and (3) oral health promotion including the use of single clinical interventions (e.g. fluoride varnish). Services were delivered in a variety of settings including community health clinics and schools or using mobile dental equipment. Both the dental and non-dental workforce were utilised to provide these services. Limited data were found on the experiences and challenges faced by the workforce that provide these services. Conclusion Oral health services provided for Aboriginal and Torres Strait Islander peoples in rural and remote regions of Australia vary in service type, location, and workforce involved. Future research is required to explore the experiences and support of this workforce. This can enhance delivery of culturally and clinically safe oral health services for Aboriginal and Torres Strait Islander peoples, particularly in rural and remote regions.

NAVIGATING HOSPICE CARE: PERSPECTIVES FROM OLDER BLACK AMERICANS

Abstract Misperceptions about hospice care are universally prevalent and disproportionately impact communities of color. Hospice remains an underutilized healthcare service, especially among older Black Americans. Potential cultural barriers to enrollment among Black Americans are important to identify. The study goal was to assess older Black adults’ perspectives of hospice care across four dimensions of hospice eligibility. A total of 144 participants responded to the written prompt, “In your own words, describe hospice care.” Written responses were evaluated to assess any misconceptions in their perspectives of hospice care. Participants were eligible if they were ≥65 years of age and self-identified as Black or African American. Participant ages ranged from 65 to 97 years (M =74.62, SD = 6.94), were predominately female (81%) and widowed (33%). Most participants accurately described hospice care/eligibility (80%), goals of hospice (89%), what services hospice provides (83%). However, only 39% of participants correctly identified locations of hospice services highlighting a potential barrier to hospice enrollment among older Black Americans. Additionally, some participants (8%) reported certain myths and conspiracies pertaining to hospice care, such as “hospice was created by the KKK”. These results highlight potential misunderstandings about hospice among older Black Americans that may serve as barriers to hospice enrollment and perpetuate inequities. These barriers go beyond hospice knowledge and include misconceptions and conspiracies rooted in medical mistrust and structural racism. The misconception that hospice care cannot be provided in the patients’ home is modifiable with interventions that use strategies tailored to support enhanced communication between patients and clinicians.

Analisis Kualitas Layanan dan Lokasi terhadap Kepuasan Pasien Post Partum Berimplikasi terhadap Loyalitas Pasien RSUD Majenang

Post partum period (1 hour to 42 days after birth) is a crucial phase but often ignored, with the result that many maternal and infant deaths occurring during this period. WHO recommends antenatal care examinations at least three times after giving birth. Low-income countries has challenges in providing inadequate care, leading to high maternal and infant mortality rates. Evaluation of health service quality and strategic location is important to increase patient satisfaction and loyalty in RSUD Majenang as a strategic hospital in Cilacap. Aim: This study aims to determine and analyze health quality of service and hospital location (Access, place, infrastructure) on postpartum patient satisfaction which has implications for patient loyalty. Methods: This study uses quantitative approach with descriptive verification methods. Research sample obtained was 110 people based on the Slovin formula. Data collection uses a questionnaire and data analysis design with univariate, bivariate and multivariate analysis. Results: Univariate analysis show that service quality, patient satisfaction and patient loyalty are in the good category and the hospital location is in the very good category. Bivariate analysis shows that 2 variables obtained a significance value (p&lt;0.05). Multivariate analysis also showed that more than 2 variables obtained a significance value (p&lt;0.05). Conclusion: Health service quality and hospital location influence patient satisfaction which has implications for patient loyalty.

USING GEOGRAPHIC INFORMATION SYSTEMS ANALYSIS TO UNDERSTAND THE BURDEN OF PROVIDING RIDES FOR OLDER ADULTS

Abstract Transportation is a significant factor for older adults’ mobility and quality of life. However, some older adults need rides from others for transportation and ride providers may experience burdens when providing rides regularly. This study explores the use of geographic information systems to develop geospatial models (or “activity spaces”) of routine travel patterns, both for regular activities and for providing transportation to older adults. This exploratory study was a cross-sectional survey among people who provided rides to older Vietnamese immigrants in the Dallas-Fort Worth metroplex area (N=20). Geospatial analyses using ArcGIS were employed to examine activity spaces (AS) and the geospatial burden of providing rides. Results indicated that nearly half of the ride providers experienced transportation costs, missed work, and increased personal stress from giving rides. Significant portions of ride-provision activity spaces were found outside the provider’s regular activity spaces. We present and compare three potential indicators for assessing ride providing burden based on the ride providers’ regular and ride-provision activity spaces. The percentage of the ride-provision AS outside the AS was associated with giving fewer rides per month. Findings suggest potential ways to measure ride provider burden for research and practice and have the potential to inform transportation subsidy policies. This study has implications a policy subsidizing private ride providers which could reduce costs and improve accessibility without additional infrastructure. Geospatial tools can assess ride-provision burdens, guide subsidy eligibility, and provide valuable data for city planning and service location optimization.

Cloud Computing and Data Security Challenges: A Nepal Case

When it comes to storing and accessing data, cloud computing provides an alternative option for users of computers and mobile devices. Nepal has a lot of problems with cloud computing and protecting data. Data security in the cloud and cloud computing are topics the author is investigating. The investigation is carried out using the content analysis method. According to the research, cloud computing is crucial for the storage, regulation, and accessibility of data in Nepal. Additionally, Nepal is a developing nation. The data security issue is real because it has lacked the necessary technological know-how, financial resources, human resources with the necessary skills, and a large digital divide. Security in the cloud is mostly concerned with storage, virtualization, and networks. Users and providers of cloud services are primarily concerned in virtualization, which enables numerous users to share a single physical server. Data transmitted by remote virtual equipment is a prime target for assaults on cloud networks. Security, storage, data center operations, pricing, service level agreement, location, integrity, access, segregation, breaches, and confidentiality are just a few of the cloud computing issues that Nepal is clearly encountering. Nepal, like many other developing nations, should begin to make use of its own servers, satellites, and data centers or banks for communication and storage.

How Brand Vibes, Stellar Service, and Prime Location Fuel WOM (Word of Mouth) and Drive Bookings in the Hotel Industry

How Brand Vibes, Stellar Service, and Prime Location Fuel WOM (Word of Mouth) and Drive Bookings in the Hotel Industry

Delivering evidence-based treatment via telehealth for Anorexia Nervosa in rural health settings: a multi-site feasibility implementation study

BackgroundAccess to evidence-based treatments such as family-based therapy (FBT) is difficult for adolescents diagnosed with Anorexia Nervosa (AN) living in rural or regional areas due to a limited trained workforce, high staff turnover and inconsistent treatment fidelity. Telehealth offers a potential access solution by facilitating care irrespective of family or service location. The disruption to the health system caused by COVID-19 amplified an existing need and increased the use of telehealth to deliver FBT before its efficacy and safety was fully evaluated. This study aimed to evaluate the feasibility, acceptability and preliminary efficacy of telehealth-FBT delivered by community-based clinicians within rural services directly into the home to reduce the eating disorder symptoms of adolescents diagnosed with AN.MethodsA pre- and post-implementation multi-site case series delivered up to 20 sessions of telehealth-FBT to 28 adolescents (89.29% female, M = 14.68 ± 1.58 years) living in rural or regional Australia. The RE-AIM framework guided the evaluation, with Reach (treatment uptake and completion); Efficacy (change in weight, global eating disorder symptoms, and remission from baseline to end of treatment and six-month follow-up); Adoption (patient characteristics and drop out); Implementation (intervention fidelity) and Maintenance (outcomes and intervention during the follow-up period) used to assess the feasibility and preliminary efficacy of telehealth-FBT.ResultsThere was a high level of interest in telehealth-FBT, with two-thirds of eligible families consenting to participate. Both treatment engagement and completion rates were over 60%, and treatment was delivered with acceptable fidelity. Twenty adolescents (71.43%) met the diagnostic criteria for AN (baseline 86.03%mBMI ± 7.14), and eight (28.57%) for Atypical AN (baseline 101.34%mBMI ± 8.28), with an overall mean duration of illness of 8.53 months (SD = 5.39, range 2–24 months). There was a significant increase in %mBMI at the end of treatment compared to the baseline (p = 0.007, 95%CI: 1.04–6.65), with over 68% of adolescents weight restored and 36.8% of these achieving both weight and psychological remission criteria. Weight remained significantly improved at six-month follow-up (p = 0.005, 95%CI: 1.57–8.65). Also, there was a decrease in adolescents’ global eating disorder symptoms, as rated by their parents, at the end of treatment compared to the baseline of 0.735 (p = 0.028, 95%CI: 0.079–1.385).ConclusionsTelehealth-FBT was feasibly implemented into rural services and delivered by community clinicians with reach, adoption, preliminary efficacy, and fidelity scores comparable to those reported by specialist studies.Trial registrationThe study was conducted according to the HREC-approved protocol (HREC 2020/ETH00186) and registered with the Australian and New Zealand Clinical Trials Registry (ANZCTR # 12620001107910).

Engagement and access to support for oral health, substance use, smoking and diet by people with severe and multiple disadvantage: A qualitative study.

Severe and multiple disadvantage (SMD) is the combined effect of experiencing homelessness, substance use and repeat offending. People experiencing SMD have high burden of physical and mental health issues. Oral health is one of the most common health problems in people experiencing SMD which interacts with substance use, smoking, and unhealthy diet to create a cycle of harm and disadvantage. However, burden of these conditions is worsened by poor access to health services. This study aimed to identify pathways to improve engagement and access to health interventions, for oral health, substance and alcohol use, smoking and diet. Using a qualitative methodology, interviews/focus groups were conducted with: (a) people experiencing SMD in Newcastle Upon Tyne/Gateshead; and (b) frontline staff, volunteer workers, policy makers and commissioners from London, Plymouth and Newcastle Upon Tyne/Gateshead. Data was analysed iteratively using thematic analysis. Twenty-eight people experiencing SMD (age range: 27-65 years; 21% females) and 78 service providers (age range: 28-72 years, 63% females) were interviewed or included in focus groups. Data were organized into two overarching factors: barriers to accessing health interventions and improving access to health interventions. Barriers included: wider disadvantages of people experiencing SMD leading to low priority for support for oral health and associated health behaviours, psychosocial factors, waiting period and physical space. Factors that improved access to interventions included: positive relationships between service provider and person experiencing SMD, including a support worker, location of services and outreach services. The findings suggest the need for flexibility in offering services for oral health and related health behaviours for people experiencing SMD. Training health care providers and co-developing services with people with lived experience of SMD can help prevent (re)stigmatization. Systems-based approach to address factors on an environmental, organizational, inter-personal and individual level is needed. The results from this study could be extrapolated to other health intervention such as vaccinations and sexual and reproductive health.

Mitigating Sexual Violence in Early Childhood through Information Service and Group Guidance to Parent

Sexual violence in early childhood continues to increase and is a phenomenon that hurts the Indonesian generation. Sexual violence experienced in early childhood has a serious impact on their growth and development, such as physical damage, trauma, stress, depression to loss of opportunities to continue life because they are victims of murder. Community Service (PKM) aims to mitigate through information services and Group Guidance to improve the skills of early childhood children to avoid sexual violence through parents. The target group is mothers who have early childhood. PKM activities are carried out through planning, implementation, and evaluation. Planning includes need assessment activities at the service location, including surveying the place of activity, coordinating with community leaders, namely RW and RT, and managing administration up to the RT level. Implementation activities start from perception, providing information services on mitigating sexual violence against early childhood, and conducting Group Guidance to explore the problems of target groups. The last activity is to conduct qualitative evaluations and conclude results thematically. The results of the final interview showed that the target group was satisfied because the service material was by the problems and anxieties they experienced. Target groups reveal the information provided is very useful in preventing their children from sexually violent behavior both from outside and from the family environment.

FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN ADMINISTRASI PADA KANTOR KELURAHAN PULANG PISAU

Public service is an activity carried out in order to fulfill basic needs in accordance with the basic rights of every citizen for an administrative service provided by a service provider related to the public interest. The purpose of this article is to determine the factors that influence the quality of administrative services and the role of the village government in improving the quality of services to the community at the Pulang Pisau Village Office as one of the government agencies that has the authority to provide services. Research using qualitative methods that emphasize the analysis of inductive thinking processes with the dynamics of the relationship between observed phenomena and always using scientific logic. The results of the study show the quality of administrative services at the Pulang Pisau Village Office using the five indicators of the SERVQYAL (Service Quality) model, only one indicator that works well is reliability. This is due to the accuracy of officers, clear service standards and the ability of officers to use aids and officer expertise. However, four indicators that are still not running well are Physical Evidence (Tangible) the quality of service is still low due to the discomfort of the service location and the discipline of service officers, Response (Responsiveness) that officers in the service process are not smooth and timely, Guarantee (Assurance) there are still costs for bureaucracy in service. And empathy (Emparthy) prioritizes personal interests over the interests of service users.