This paper aims to identify the factors that cause EFL learners’ lower listening proficiency level and how these factors influence students’ performance in their listening process. Questionnaire and interview questions were designed to investigate 33 non-English majors and other EFL learners’ strategy use and proficiency levels from four aspects: the learners, the language, the language environment and the teacher. Interviews were conducted and long-term observations carried out for further information. Results show that learners themselves are the main factor that influences their listening proficiency level, personality, language and the teachers’ way of teaching also can have a negative influence on their proficiency level of listening. Thus teaching of English listening not only needs to take the training of the learners’ listening strategies into serious consideration, but also requires teachers’ modification of their teaching to suit the special requirements of students in various levels. The results may have pedagogical implications to facilitate both the college English teachers’ teaching of listening and to improve the EFL learners’ proficiency levels in listening.
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