Library Users Research Articles

The role of public libraries in enhancing adult education: experience from tanzania library service board

ABSTRACT This study investigated the role of public libraries in enhancing adult education in Tanzania with particular reference to TLSB. Specifically, the study looked at the information services offered to adult learners, the availability of special areas for adult learners, the skills possessed by library staff serving adult learners, the challenges faced by library staff offering services to Adult Learners, and measures for improving Library Services for Adult learners. The study adopted a case design whereby Tanzania Library Board Services was used as a case. The study population included all TLSB stakeholders, including library users, staff, and the TLSB director. The sample size of this study comprised of 36 library staff. Respondents were purposively selected for inclusion in this study. Questionnaires were the data collection method employed to gather data from library staff and were analyzed descriptively, and results were presented in Tables, Figures and Charts. Information services offered to adult learners were identified, and thus, TLSB has a special area for adult learners was also revealed. The study also established that TLSB has staff with specialized skills serving adult learners. Challenges faced by library staff offering services to adult learners and the measures for improving library services for adult learners were also revealed in this study. The study concludes that providing library services has to go with the availability of other factors, such as adequate materials, reading space, and staff with the skills to assist adult learners. The study recommends addressing the identified challenges for adequate information services provision to adult learners, and the identified measures should be considered.

Pembangunan WhatsApp Chatbot sebagai layanan kecerdasan buatan di Perpustakaan UIN Walisongo Semarang

Introduction. This research aims to explore WhatsApp Chatbot as an artificial intelligence service at the UIN Walisongo Library. Data Collection Methods. The method used is R&D with the Waterfall model from Roger S. Pressman starting from the stages of communication, planning, modeling, construction, to deployment. To build a WhatsApp Chatbot system dialog, data collection processes were conducted using observations, interviews, questionnaires and documentation. Data Analysis. The data was analyzed using descriptive qualitative. Further, the validity of the data was tested by triangulation of sources and techniques. Results and Discussion. WhatsApp Chatbot at UIN Walisongo Library was developed in five stages. They are communicating, planning, modeling, manufacturing and deploying. Information mapping is devided into Admin, Member, and General levels. WhatsApp Chatbot is integrated with SLiMS to produce dynamic and static answer obtained from librarian responses. Conclusion. WhatsApp Chatbot becomes a solution for librarians and an alternative for library users at UIN Walisongo Library. It is expected that the WhatsApp Chatbot can also be integrated with other systems in the library so that integrated information can provide more complete information to meet the needs of library users.

Investigating library users’ perceived indoor environmental quality: SEM-Logit analysis study in a university library

This study aims to identify the key factors that influence library users’ satisfaction with the indoor environmental quality (IEQ) in a contemporary university library, focusing on both perceived IEQ and individual user characteristics. Through a thorough literature review, it pinpoints indoor environment quality (IEQ) and individual users characteristics as critical influences of satisfaction. Data were collected from 404 users within four specific study areas of a selected university library. The study employs structural equation modeling (SEM) and generalized ordered logistic regression (GOLRM), to examine the relationships between perceived IEQ factors and user satisfaction. The SEM showed a good fit and highlighted significant impacts of acoustic quality (coefficient = 0.24, p < 0.01) and interior design (coefficient = 0.65, p < 0.001) on satisfaction. GOLRM analysis revealed that factors such as “age” (odds ratio = 0.810, p = 0.039), “feeling” (odds ratio = 1.420, p = 0.017), and “location (6th floor group-based study area)” (odds ratio = 2.844, p = 0.004) significantly enhance satisfaction, though advancing from medium to higher satisfaction levels poses challenges. These insights suggest that customizing library spaces to meet diverse user needs can markedly improve satisfaction. The study underscores the importance of integrating environmental and personal factors in library design and showcases the effectiveness of SEM and GOLRM in exploring complex interactions within built environments. This approach offers a valuable framework for designers and facility managers to align library spaces with user expectations, making a substantial contribution to the field of built environmental design research.

Improve Thermal Performance and comfortable Design of Public Library Located in Middle Eastern Regions Facing Drastic Climate Change

Abstract Public libraries have important functions as information hubs and cultural institutions, drawing a variety of user groups. As user experience, contentment and general productivity are greatly improved by the thermal comfort of interior spaces, libraries are committed to providing suitable temperatures for both human thermal comfort and for preserving books. The standards for the handling and care of library resources established by the International Federation of Library Associations in 1999 specify the need for constant temperature and humidity in the safekeeping of library items. The recommended temperature range for sedentary activities including reading, is 20-22 °C, comfortable for people in cold regions. Hot climates prevalent in Middle Eastern nations, challenges achieving thermal comfort for library visitors. According to ASHRAE Standard 55 (2020), the most comfortable temperature in hot and humid environments is 24°C, +/- 1°C. Three methods were used in this study. First, this study gives an overview of the history of libraries in Middle East regions, and analyses the development of design elements in controlling temperatures and book preservation of this region’s libraries before and after air conditioning. Second, comparative case studies of Qatar National Library and King Fahad Library showcase differing thermal comfort approaches. Third, interviews with the two libraries users and administrators. Interior temperature, design choice and clothing preferences of patrons are examined in relation to thermal comfort in libraries. The results show that public libraries in hot regions often struggle to provide the temperatures needed to give user comfort and preserve books. This study identifies factors and design approaches to improve the thermal comfort and sustainability of Middle Eastern libraries, intersecting quantitative factors (air temperature and flow) with qualitative factors (colour, material finish and architectural and interior design). It exposes tensions between these approaches to book conservation and user comfort, to develop guidelines for effective design strategies in libraries.

LIBRARY MANAGEMENT SYSTEM

Abstract : The Library Management System (LMS) is a software application designed to handle the basic operations of a library. The primary objective of the LMS is to provide a user-friendly interface that automates the management of books, members, and transactions, thereby increasing efficiency and reducing the workload of library staff. The system is designed to perform various tasks such as book cataloging, member registration, book issuing, returning, and tracking due dates. It includes modules for adding new books to the inventory, updating book information, and removing books from the catalog. For members, the system allows registration, updating personal information, and tracking borrowing history. The LMS incorporates a robust search functionality that enables users to quickly find books based on various criteria such as title, author, genre, and ISBN. Additionally, it supports generating reports on library usage, overdue books, and member activity, which can help in decision-making and improving library services. Security features are embedded in the system to ensure data integrity and prevent unauthorized access. The LMS provides different access levels for administrators, staff, and members, each with specific permissions to ensure that users can only access functions relevant to their roles. IndexTerms – Management system, Library management, Library, Library Management System.

Research on design thinking workshop based on protocol analysis: A case study of library usage scenarios

Design thinking has a broad range of applications beyond the design field, such as in libraries. However, significant differences remain between designers and non-designers in using design thinking tools for innovation. This study investigated these distinctions by examining the design thinking process. In a design thinking workshop focused on library usage, we recruited three groups of participants consisting of both designers and non-designers, who were assigned the same tasks and conducted similar activities. Through protocol analysis, significant cognitive differences between designers and non-designers in the design thinking process were found to involve information intention, long-term memory, working memory, creative thinking, and externalization. We concluded that the involvement of a designer is optimal for non-designers when using design thinking for innovation, particularly during the problem-framing stage. Additionally, we summarized the challenges faced by non-designers in utilizing design thinking for innovation and provided recommendations for improving design thinking workshops, including considerations for time management and staff allocation.

Understanding the legal framework in Research Data Management: a study of selected academic libraries in Kenya

Rationale of Study – The study focused on the legal framework instrumental in protecting research participants' rights and interests. It also sought to identify potential legal risks and recommend strategies to mitigate them, promote ethical conduct, and enhance security for data reuse and sharing.Methodology – The study used a quantitative research design to gather quantifiable data. The target population was academic librarians and executive library users from Kenyatta and Egerton University. A total of 35 participants participated in the study. Structured open-ended questionnaires were used to obtain responses from participants purposively selected.Findings – The study revealed that academic institutions have policies. However, to maintain a healthy research ecosystem that facilitates accessibility, interdisciplinary collaboration, knowledge transmission, and data sharing, academic libraries need to implement research data management policies that match open science standards, such as promoting reuse in the context of adherence to intellectual property rights and security of sensitive data.Implications – The study sheds light on issues and legal concerns addressed or should be addressed by research data management policies adoption or being prepared for adoption in academic libraries. Its issues are intellectual property, protection of data against security breaches, terms and conditions regarding data use, and protection of sensitive data confidentiality.Originality – The paper shed light on research data management policy, precisely the issues which should be included in the policy, as well as legal concerns.

Aplikasi Digital untuk Mendukung Penanggulangan Stunting dalam Lingkup Kegiatan Academic Health System (AHS)

Stunting is a national health problem and has become an issue and concern for all parties. Stunting is chronic malnutrition characterized by a short body. Stunting sufferers are generally vulnerable to disease, have low intelligence levels, and have low productivity. The government's efforts to prevent stunting include making Presidential Regulation llllllll72 of 2021 concerning the acceleration of stunting reduction. Academic Health System (AHS) Faculty of Medicine, Public Health, and Nursing (FK-KMK) Universitas Gadjah Mada participates in supporting the stunting reduction program. Stunting is one of the priority program themes of the Academic Health System. The purpose of writing this article is to explain the development of eLib FKKMK as an application to integrate stunting information sources to support the activities of the AHS FK-KMK UGM network. eLib FKKMK is a digital platform application containing a collection of books, audiobooks, and videos with stunting. eLib FKKMK can be accessed using the latest Android, PC, or iOS technology. Users within the AHS network can easily use eLib FKKMK—the addition of stunting content increases in the number of books, audiobooks, and videos. eLib FKKMK can provide a source of stunting information that can reduce stunting in the AHS FKKMK UGM network hospital. Socialization or promotion activities for library users at the AHS FK-KMK UGM network 7 hospitals should always be carried out so that many can use the eLib.

Learning from audiobook usage in public libraries during the COVID-19 pandemic

The year 2020 saw the COVID-19 pandemic have a dramatic impact on life across the globe with all institutions having to react to changing circumstances. Public libraries were not exempt from this and found themselves needing to reconsider how they provided services during this time. A growing body of literature suggests that previous behaviour patterns were interrupted during the pandemic, with changes seen in the use of public library resources, and particularly greater use of digital. Although the publishing industry indicates an increase in audiobook use, there is limited research focussed specifically on library settings. This article investigates the provision and promotion of audiobooks in public libraries in England and Wales during the pandemic with a view to understanding both the changes seen in this area and to identify any learnings from this time that can be of benefit to public libraries in the future. A mixed methods research approach explored the views of public librarians on a variety of topics associated with audiobook usage, as well as investigating the impact and style of promotion activities on social media. Some surprising findings arose, including how limitations related to social media promotion of audiobooks were indicative of wider issues, and how questions around the future of audiobooks can shed light on what may be needed in the public library of tomorrow.

Unveiling Users Perspective

The public library is an abode of information and knowledge, committed to education, culture, and Library advocacy. Though public libraries are called “people’s University” and cater to varied categories of users and their infinite information needs without any discrimination but still in India many such libraries are still not providing effective services to the user community. In India, out of 28 states, 19 states have already enacted library legislation with the latest entrant being Telangana State (2015) and though Haryana State enacted the Act in the year 1989 but still very few comprehensive studies conducted either by any public library or the users’(RRRLF). Well, the present study attempts to check out the ground reality of the State Central Library along with 2 District Libraries of the State of Haryana in terms of library collection, services, facilities, and user satisfaction. A descriptive survey research design was employed, and 500 library users across three public libraries were surveyed using a structured questionnaire, out of which 396 responses(n=396) were found eligible for the analysis. The study found an improvement in the use of public libraries in the region but identified some inadequate facilities like lack of enhanced library services along with updated collection, and poor internet/ICT services as major factors affecting user satisfaction. The findings suggest that the Haryana government should increase funding to public libraries to acquire adequate information resources and ICT facilities, thereby increasing the utilization of public libraries and meeting the information needs of the users.

SUITABILITY OF CONTEMPORARY PUBLIC LIBRARY SPACES TO USER NEEDS AND PURPOSES: A CASE STUDY OF ERZURUM

The library is a societal institution that hosts printed and electronic information sources and facilitates access to these resources when needed. One type of library, public libraries, is an important institution for the education and development of society. Public libraries serve as places where individuals, regardless of age and level, can benefit from library services free of charge, borrow and read books, as well as venues for various social and cultural activities such as conferences, exhibitions, and presentations. In this regard, why public libraries are generally preferred by users has been a subject of curiosity. The changing technology and lifestyle over time have also changed the purposes of library use and users' expectations from the library. The aim of this study is to determine the purposes of use of public libraries today by identifying the purposes of use of libraries. In this context, the "Erzurum Ismail Saib Sencer Provincial Public Library" and "Kazim Karabekir Public Library" in Yakutiye district of Erzurum were selected as the study area. Face-to-face survey was conducted with a total of 110 library users in two libraries, and 100 surveys were evaluated. The survey form was prepared with multiple-choice and Likert scale questions. The data obtained from the survey were analyzed using the SPSS 23 program. Frequency, percentage distribution, and arithmetic mean values were used in the evaluation of the data. In light of the obtained data, the relationship between the areas occupied by library sections within the building and the purposes of use by the public was analyzed. As a result of the evaluation, recommendations were made on which areas of the library should be developed and in which areas the public should be directed more based on the needs of the users.

Design and Development of Bangka District Regional Library Information System Based on Website

This research aims to overcome the challenges faced by the Bangka Regency Regional Public Library (Perpusda) in the book lending process which is still done manually. Currently, visitors must register as members through a system that can only be accessed on-site with the help of library staff, indicating the need for a more efficient solution in managing library data. Thus, this research aims to develop a website-based library information system that can simplify the process of member registration and book borrowing, as well as improve the efficiency of overall library data management. The system development method used is the Waterfall method, which allows the stages of system development to be carried out in a structured manner, starting from needs analysis, design, implementation, to system testing. The result of this research is the design of a web-based library information system that has been successfully developed. This system has been tested and demonstrated at the Bangka Regency Library, and the results show that the implementation of this system will make a significant contribution in improving the efficiency of library data management. Thus, this library information system is expected to provide great benefits for librarians and library users in accessing and managing information more efficiently.

Mengukur Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pengguna Perpustakaan UMS

This research aims to evaluate the impact or effects of effect of Service, information control, and the Library as a Place on the satisfaction and loyalty of library users. The samples in this test were active students and users who utilized library services at the Muhammadiyah University of Surakarta. Sampling was done using a purposive sampling technique to obtain a total of 150 respondents. The data management is carried out using the SmartPLS 3.0 statistical calculation tool and it can be stated that the effect of Service, Information Control, and Library as Place has a significant effect and has a positive impact on user satisfaction and loyalty so the hypothesis can be accepted.

Public libraries to promote public health and wellbeing: a cross-sectional study of community-dwelling adults

BackgroundLibraries in the UK have evolved from traditional book-lending institutions into dynamic community hubs, This study aims to explore the potential of libraries to act as community hubs to promote mental and physical health and wellbeing of community-dwelling adults, drawing on insights from both library users and library staff in England.DesignA mixed-method, cross-sectional study using online survey and interviews with community-dwelling adults and library staff.MethodsWe collected data using a 14-item electronic survey and interviews with library users and staff to gauge perceptions. Descriptive statistics and thematic analysis were used to identify key trends and emergent themes.ResultsWe included 605 respondents from the survey and interviewed 12 library users and staff. Libraries remain popular and are considered a ‘safe place by members of the community, regardless of their frequency of service usage irrespective of whether they are frequent users of services. However, a lack of awareness among library users about community-facing services could act as a hurdle to improving community health and wellbeing. Targeted engagement with residents is needed to increase awareness of libraries’ services, including community interventions to help tackle loneliness and inequalities in digital and health literacy. Library staff often did not feel involved in important decision-making. Various barriers, drivers and practical recommendations were identified to leverage libraries as hubs to promote community health and wellbeing.ConclusionLibraries already offer a variety of resources that directly or indirectly support the health and wellbeing of community-dwelling adults and young people. However, public awareness of these services is limited. As we navigate post-pandemic recovery, libraries can serve as platforms for community engagement, fostering resilience, mental health support and reducing social isolation. Recognising libraries’ untapped potential can lead to healthier communities and improved wellbeing.

Digital Transformation and the Future of Public Libraries in China: Assessing Innovations, Challenges, and User Engagement

This study explores the digital transformation of public libraries in China, focusing on innovations, challenges, and user engagement. It examines how libraries have implemented digital collections, developed online services, and adopted smart technologies to enhance accessibility and user experience. The research identifies key challenges such as funding constraints, technological disparities, and staff training needs. It also analyzes user engagement with digital services, highlighting areas for improvement based on survey results and community feedback. Additionally, the study evaluates the impact of digital transformation on library usage, noting shifts in physical and digital resource consumption. Finally, it outlines future directions and provides strategic recommendations and policy suggestions to support the continued evolution of public libraries in China.

OPTIMIZATION OF LIBRARY SERVICES TO INCREASE LIBRARY INTEREST IN READING

Nowadays, library services are very diverse compared to some of the past. Information Technology gives new meaning to the services provided by libraries. There are several libraries that support and expect library users to be satisfied with the services provided by librarians. The background of this research is to see how the Optimization of Library Services to Increase Reading Interest in Library Users in the Padang Panjang City Library, optimizing this service is carried out by carrying out activities that can attract the attention of the visitors to reading interest. Not only that, librarians must also be able to discuss how to allow visitors to visit the library of the City of Padang Panjang. This research is a qualitative research with descriptive type. Data collection is done by means of observation, interviews, and documentation studies conducted using analytical techniques developed by Miles and Huberman. The results of this study indicate that researchers found several ways to optimize library services to increase interest in reading (1) library management that is more professional, (2) library development with adequate facilities, (3) increase activities to attract reading interest..

ANALYSING LIBRARY USAGE PATTERNS: A VISUAL EXPLORATION OF BOOK LOAN AND ROOM RESERVATION TRENDS

Library usage refers to how users interact with library resources and spaces, including borrowing books, reserving study rooms, navigating library spaces, and using digital resources. Analysing library usage patterns helps libraries optimise resources, improve services, and better meet the needs of their users. This study aims to visually explore the patterns in book loan activities and room reservation behaviours using the R programming language to identify trends that provide preliminary data for decision-making when establishing library operational policies. Annual book loan and room reservation data from 2017 to 2023 from Perpustakaan Sultanah Bahiyah, Library of Universiti Utara Malaysia, were collected and converted into a compatible R-analysis format. The analysis includes exploratory data analysis and visualisation using base R functions, base R graphics, and ggplot2 functionality. The findings, such as annual book loan rates, trends in book loan rates between undergraduate and postgraduate students, frequency of room reservation discussions across years, and the relationship between book loans and room reservations over time, serve as foundational data to support decision-making for the efficient operation of libraries and to inform strategies for optimising library services and resources to meet user needs better.

AI in Bangladeshi libraries: opportunities and challenges

PurposeThis paper aims to explore the opportunities and challenges associated with adopting artificial intelligence (AI) in libraries in Bangladesh and provide recommendations to guide the responsible integration of AI to enhance library services and accessibility.Design/methodology/approachThe paper reviews relevant literature on the applications of AI in libraries, the current state of technology adoption in Bangladeshi libraries and the ethical considerations surrounding AI implementation. It analyzes the potential benefits of AI tools such as chatbots, intelligent search engines, text-to-speech and language translation for improving user services and inclusion. The challenges of infrastructure constraints, lack of resources and skills, data privacy issues and bias are also examined through the lens of the Bangladeshi context.FindingsAI offers transformative opportunities to automate operations, strengthen user services through 24/7 virtual assistants and personalized recommendations and promote accessibility for diverse users in Bangladeshi libraries. However, significant challenges such as inadequate technology infrastructure, funding limitations, shortage of AI-skilled staff, data privacy risks and potential biases must be addressed. Strategically planning for sustainable implementation, building AI capacity, prioritizing ethical AI development and fostering collaborations are critical factors for successful AI adoption.Originality/valueThis paper provides an in-depth analysis of the prospects and obstacles in leveraging AI specifically for libraries in Bangladesh. It offers original insights and context-specific recommendations tailored to the needs and constraints of a developing nation working to harness AI’s potential to create dynamic, inclusive knowledge centers serving all communities.

Public Libraries in Foreign Countries: From Digital Gap to Digital Inclusion

Information and communication technologies affect the library performance as a public good, intended to efficient and complete response to the social agenda of various socio-demographic population groups. The digital gap has an impact on a library within the framework of creation conditions for the social well-being of the population. The role of public libraries is increasing in reducing the digital gap, strengthening the material and technical base, technological infrastructure, identifying digitally disadvantaged groups of population that tend to use library computers and broadband Internet more frequently than those who are more advantaged. Attention is paid to digital inclusion which is considered to be the instrument for solving personal, social and professional needs of representatives of various population groups. The effectiveness of digital inclusion largely depends on the professional competencies of library professionals, on their ability to develop programs for library users to help them assess the digital readiness to enter the digital world. The network approach to training library professionals in digital literacy is characterized as the most flexible form that facilitates translation of positive experience to large groups of library specialists. The importance of partnership in promotion the necessity of digital literacy between public libraries with government authorities, universities, research centers and charitable foundations is stressed.

Restructuring of human resource development in IIT libraries of North India in new digital era

Purpose The purpose of this paper is to examine the restructuring of human resources development processes in Indian Institutes of Technology (IIT) libraries in North India, emphasizing the essential information and communications technology (ICT) skills for both recruits and existing staff. Design/methodology/approach The study used a survey research design, with two different sets of structured questionnaires used to collect data. The first set, which was distributed to all heads of seven IIT libraries in North India, received a 100% response rate. Simultaneously, the second set was distributed to library users, yielding a 92% response rate (680 responses out of 700 distributed). The collected data were analyzed and tabulated, with suitable interpretations. Findings The findings of the study reveal that all examined libraries have implemented skill development programs. Moreover, advanced ICT skills are considered essential for staff appointments, and specific institutes (IIT Kanpur, IIT Delhi, IIT Jodhpur and IIT Ropar) took the initiative to provide ICT training to their employees. Trained employees exhibited enhanced performance, attributed to advanced ICT knowledge. The study suggests restructuring selection criteria and introducing structured ICT training programs for library staff, ensuring a more adept workforce for current demands. Research limitations/implications The study can increase the impact globally on human resource development by incorporating soft skills, job satisfaction and leadership development while exploring research opportunities through cross-institutional comparisons and the integration of emerging technologies such as artificial intelligence and virtual reality. Originality/value This study collected primary data from IIT libraries in North India using self-designed questionnaires. The findings provide useful insights into how libraries might restructure human resource development in the digital age.