Level Of Digital Skills Research Articles

Is There a Relationship Between Country Development and Citizens’ Level of Digital Skills?

This paper examines the relationship between the citizens' level of digital skills and the level of country development. Country development is measured by the Gross National Income per capita (GNI p.c.), while the level of digital skills is measured by the World Economic Forum. We gathered data from the World Bank databases for 2019 for 135 countries worldwide. For the analysis, we used correlation analysis. The correlation analysis results show a significant strong positive linear relationship between the level of digital skills and GNI p.c., i.e., the level of country development. The results highlight the important role of country development in developing an adequate level of the crucial skills of the 21st century – digital skills.

Evaluating digital competencies for pharmacists.

Digital technologies are widely used in healthcare. In the UK, Health Education England developed a framework on digital capabilities so that healthcare professionals could determine their health literacy, evaluate their competencies and identify their learning needs. For pharmacists, specific digital capabilities were developed - Digital Capabilities for the Pharmacy Workforce. The aim of this study was to explore the views of pharmacists on digital competency in the workplace and evaluate the suitability of the Digital Capabilities Framework for the Pharmacy Workforce for use within clinical practice. A focus group of experienced pharmacists working within the NHS in the UK was conducted and thematic analysis of the content was undertaken. Seven pharmacy staff took part in an online focus group. They held senior positions across various London NHS hospitals and in community settings. From the content of the focus group, four themes were identified: Theme 1 - Use of digital technology, Theme 2 - Digital competency and training of the pharmacy workforce, Theme 3 - Assessment of digital competency and Theme 4 - Evaluation of the Digital Capabilities Framework for the Pharmacy Workforce. The pharmacists in this study suggested that the Digital Capabilities Framework could be used as a helpful assessment tool to ensure that all staff should have the appropriate digital skills and capabilities to fulfil their pharmacy role. With widespread use of digital technologies in practice, there is a need for formal digital technology training for pharmacists. The Digital Capabilities Framework has the potential to be utilised as an assessment tool to ensure pharmacy staff have the appropriate levels of digital skills to fulfil their clinical duties and make their service more efficient.

In the Age of Globalization 4.0: BIMSTEC, Sri Lanka, and Technology

The age of globalization ushered in by the fourth industrial revolution has completely transformed the way individuals in an economy operate and interact with one another. At the helm of this revolution lies technological innovation. The article tries to evaluate the progress made by member states of the Bay of Bengal Initiative for Multi-Sectoral Technical and Economic Co-operation (BIMSTEC) with regard to technological enhancement. It also evaluates how Sri Lanka, which has been entrusted with the responsibility of leading the technological revolution in the region has progressed and what challenges lie ahead for the regional bloc. This article explores the importance of technology imports and the high digital skill levels in the workforce, and how these will be instrumental in the economic growth of nations. The last section discusses the gains that member states stand to make if they digitize their economies and parallelly establish necessary regulations.

CONDUCTING CROSS-CULTURAL ONLINE AUDIENCE RESEARCH WITH TWO GENERATIONS: METHODOLOGICAL EXPERIENCES AND REFLECTIONS FROM THE PANDEMIC CONTEXT

This paper discusses methodological, ethical, and empirical problematics related to forced changes in the research design of a comparative project during the Covid-19 pandemic, and its wider implications for future online audience research. The larger project aims to understand media users’ attitudes towards corporate and state surveillance in countries with different historical surveillance regimes: Estonia, Portugal, and Sweden. In a mixed-methods design, comprising an online survey and focus groups (FGs), we sampled participants from two generational cohorts: born in 1946-1953 and in 1988-1995. In each country, we planned six face-to-face FGs with people from these generational cohorts, divided into three gender-balanced groups with different profiles: higher education; mixed education, living in small cities/countryside; secondary education. The paper discusses the challenges of conducing FGs online, namely the effects of the technological interface on the group size and interaction, the importance of digital skills, and ethics-related considerations. Although we encountered cultural differences between the three countries, our main methodological lessons and suggestions for further audience studies center on the need to consider the subtle facets of inter-generational differences when planning online research. As we witnessed, not all barriers were rooted in access to technology and connectivity. The level of digital skills and self-confidence in use also played a role in participants' possibilities and willingness for taking part in online research. Further research is needed to explore how age and online methods intersect, and the role online settings play, in the experience of focus group and interview participants with various social backgrounds.

An investigation of digital skills of therapeutic radiographers/radiation therapists: A european survey of proficiency level and future educational needs

IntroductionThis study aims to assess the proficiency level of digital skills, the factors influencing that level and the training needs of Therapeutic Radiographers/Radiation Therapists (TR/RTTs), due to the differences in technology availability and accessibility, variations in the regulation and education of TR/RTTs in European countries, and the lack of a digital skills framework. MethodsAn online survey was distributed to TR/RTTs working in Europe to capture their self-assessment of proficiency levels of digital skills when performing their clinical role. Information was also gathered regarding training, work experience and level of information and communication technology (ICT) skills. Quantitative measures were analysed using descriptive statistics and correlation between variables, and qualitative responses using thematic analysis. Results101 respondents from 13 European countries completed the survey. Digital skills in treatment planning followed by management and research were the least developed skills, while the most developed were transversal digital skills followed by digital skills in treatment delivery. The Radiotherapy areas of practice where TR/RTT has experience (e.g. Planning Image, Treatment Planning, Treatment), as well as the level of generic ICT skills (communication, content creation and problem-solving), was related to the level of proficiency of TR/RTT digital skills. Greater scope of practice and level of generic ICT were associated with a higher level of TR/RTT digital skills. Thematic analysis allowed the identification of new sub-themes to be included in the training of TR/RTTs. ConclusionEducation and training of TR/RTTs should be improved and adapted to the current needs of digitalisation to avoid differences in digital proficiency levels. Implications for practiceAligning TR/RTTs’ digital skill sets with emerging digitalisation will improve current practice and ensure the best care to all RT patients.

Private and Public Digitalization and Economic Resilience during COVID-19 Pandemic

The COVID-19 pandemic represented a tremendous shock for both public and private sectors and put pressure on the economic environment alongside national healthcare systems. Our article examined the economic resilience during the COVID-19 pandemic in the EU Member States and assessed if countries with more intense use of digitalization instruments (e-government features, e-commerce, ITC skills, etc.) in both public and private sectors registered a lower economic decline during 2019–2020. Our approach was based firstly on statistical correlation analysis applied to several indicators obtained from Eurostat and European Commission. Secondly, we elaborated different regional models of economic and social homogenous characteristics that could be found among EU Member States based on a hierarchical cluster analysis model applied to several structural socio-economic and digitalization indicators. The main conclusion was that there is a strong positive correlation between the share of ITC employment and the share of ITC in GDP, and the level of digital skills for individuals and the share of companies with high intensity of digitalization.

Telemedicine in Psychiatry: benefits and challenges of the the Home-Hospital Care system (COD20) project

IntroductionTelepsychiatry (TP) is the use of telecommunication technologies to provide psychiatric assessment, diagnosis, treatment, and consultation. During the COVID-19 outbreak, TP has shown potential for connecting with people unable to access traditional in-person services, and also enabling patients to receive mental health care safely from home. The Home Hospital care system (Cure Ospedaliere Domiciliari; COD20) is a video consultation service developed by the University of Milan.ObjectivesWe aimed at investigating the potential of Telemedicine (TM) in a sample of psychiatric patients.MethodsAs of now, 208 consecutive patients of an outpatient clinic belonging to ASST Fatebenefratelli-Sacco in Milan were interviewed through an online anonymous survey. Data collected were sociodemographic, job position, educational level, digital skills and both satisfaction degree and ease of use of the COD20 tool. Data were analyzed using SPSS v.27.ResultsAmong 208 patients, 87.7% had Internet access, 94.5% used a smartphone, 74% used a computer and 37% used a tablet. The levels of digital skills were considered intermediate-advanced in communication and information research for the majority of the cases. A high percentage of patients (80.8%) learned how to use electronic devices by themselves, while only 12.3% had an ECDL certificate. The most represented diagnoses were Mood Disorders (44.5%) and Anxiety Disorders (14%). The majority of the sample (54.8%) was visited using TM for clinical interviews: 24.7% of them used TM at least 10 times/year, and 19.8% more than 20 times/year. Among all the clinical interviews conducted using TM, 61% concerned psychiatric consultation, while 30% were dedicated to psychotherapy. The most used tool was the COD20 platform (21.9%): it was considered easy to use in 47.9% of cases, while 43.8% of patients would like to use it again in the future. The main reasons leading to the usage of TM were the difficulties in reaching the ambulatory (for 43.9%) and the workplace (for 30%).Image:Image 2:ConclusionsTM represents a valid implementation in the traditional clinical practice, and we showed it is well received in terms of appreciation and ease of use. The COD20 platform could increase access to care, and overcome barriers such as distance, travel costs and time management. TP contributes to develop a more inclusive healthcare process for patients, with better performance in terms of compliance.Disclosure of InterestNone Declared

The level of digital competencies for the provision of smart information service at academic libraries in Jordan

PurposeTechnological advancement has forced academic libraries to change their traditional services and routines by adopting emerging technologies to respond to the changing information needs of their users who are now more technologically inclined and prefer to access information remotely and in a timely manner. Smart technologies are the recent trends in academic libraries. This research aims to investigate the level of smart information service implementation at academic libraries in Jordan. It also aimed to investigate the correlation between the level of smart information services offered by the libraries and the level of digital competencies among the library staff.Design/methodology/approachThis research is designed using survey design to collect comprehensive information from the study participants. A questionnaire was disseminated to 340 respondents, and 246 questionnaires were returned and were suitable for analysis with a response rate of 72.4%.FindingsThe results indicated a moderate level of smart information service offered by academic libraries, as well as a moderate level of digital skills associated with the advocacy of smart information services. The results also indicated a strong and positive relationship between the level of smart information services at the investigated libraries and the level of digital competencies among the librarians.Practical implicationsThe findings will help other academic libraries understand how to respond to the emergent change in users’ information-seeking behavior by understanding their available human resources competencies and the requirement to undergo this emergent change.Originality/valueThis paper provides insights and practical solutions for academic libraries in response to global information trends based on users’ behaviors. This research was conducted in Jordan as one of the developing countries and hence it provides insights of the situation there. It will help academic libraries in Jordan and the region to handle and cope with the challenges associated with technology acceptance based on its staff level of digital competencies. The contribution of this research that it was done in a developing country where progress in the filed can be considered slow because of many factors, mainly economics, where institutions focus on essential library objectives, which are information resources development and databases subscriptions.

The Facilitation of Digital Literacy in EFL Classes

Digital literacy has become an essential form of literacy for the students of the 21st century. This development had been significantly accelerated by the Covid- 19 pandemic, when all students in Austria had to switch to distance learning at some point between the years 2020 and 2022. Based on a web-based survey conducted among Austrian EFL students, this paper aims to investigate the current status of digital literacy among 5th and 6th grade EFL students from their perspective. A special focus is placed on students who have received a digital device for e-Learning purposes within the school year 2021/2022. The following key results were observed: Students have a generally positive attitude towards e-Learning that also shows a connection to their level of digital skills. Furthermore, there are significant differences in experiences and attitudes toward e- Learning based on grade level. Further research into manifold areas of digital literacy could be beneficial in order to gain a deeper understanding of the topic and practical assistance for educators and students.

Perception of the Use of Virtual Reality Didactic Tools among Faculty in Mexico

This paper develops descriptive quantitative research of the assessments of virtual reality (VR) technology, used as a didactic tool, by a sample of 712 university professors in Mexico. For this purpose, a validated Likert-type questionnaire was used as an instrument, the responses to which were statistically analyzed. The results obtained show that professors in Mexico report low levels of digital skills, but high valuations of VR. These ratings depend strongly on the professors’ area of knowledge. In this sense, the biggest gap is between Engineering professors, who value VR better, and Humanities professors, who value it worse. There are also gender gaps and gaps due to the digital generation of the participants in the assessments made, whose behavior is also different according to the area of knowledge. As a result, some recommendations are provided to try to reduce the gaps found.

Comparison of the teaching of digital competences between health science faculties in Andalusia and Catalonia

IntroductionCovid-19 brought great restrictions to face-to-face classes throughout the university system in Spain. In the field of health sciences, face-to-face teaching has been transformed into a virtual format. In most cases, teaching activities could not be prepared or planned, leading to unprecedented challenges for students and teachers, making it clear that some teachers have not developed an optimal level of digital skills. Materials and methodsThis descriptive-comparative study aims to analyse the level of digital teaching competence among the university health sciences teaching staff in two Spanish autonomous communities: Andalusia and Catalonia. 561 teachers participated in the study and answered the DigCompEdu check-In questionnaire. ResultsThe results show how, in general, the level of their professed digital skills is basic, without significant differences between the participating communities. Further, technological mastery appears to be greater than pedagogical mastery with respect to one of the classroom technologies. The lack of technological training is highlighted and there is a discussion of the structuring of personalized learning itineraries by competences. ConclusionsWith regard to possible limitations of the research, we could reflect on the different areas for improvement and how comparative studies between future works with similar characteristics should be approached. One of the main weaknesses lies in the types of samples used, since the intentional sampling method indicates that it is not random, therefore, the results found should be considered non-extrapolatable to other areas of knowledge. Incorporating probabilistic samples for each area to be studied in future studies will allow the collection of more representative data that can be extrapolated globally.

ОЦЕНКА ЦИФРОВОЙ ГОТОВНОСТИ ГРАЖДАН В ГОРОДАХ КРАЙНЕГО СЕВЕРА (НА ПРИМЕРЕ РЕСПУБЛИКИ САХА (ЯКУТИЯ))

In recent decades, much attention has been paid to assessing human interaction with digital technologies. An analysis of existing approaches to assessing the digital readiness of citizens formed the basis for the development of an index for such an assessment. The index proposed in the article was calculated based on data obtained during a survey of the population of 11 cities in the Republic of Sakha (Yakutia). The number of respondents amounted to 341 people. The value of the digital readiness index of citizens in the cities studied showed that the level of digital trust of survey participants is significantly higher than the level of digital skills, and the level of digital skills does not affect the level of citizens’ trust in digital technologies.

Polska wobec wyzwań Cyfrowego Kompasu na 2030 rok - aspekt umiejętności cyfrowych

Purpose – An attempt to assess the level of digital skills of the Polish society in relation to the assumptions adopted by the European Commission in 2021 in the document ‘Digital Compass 2030’. It was agreed at the EU forum that by 2030, at least 80% of the population in the EU countries will have basic digital skills, and the number of specialists in the field of ICT will be 20 million, with a greater gender balance (within ICT‑related professions). These are very ambitious goals that should also be achieved by Poland. In view of the above, the authors decided that it is necessary to define what the starting point for the implementation of the above‑mentioned tasks is, and thus how the current situation in our country is shaped in terms of the indicated areas. Research method – The study analyzes data from DESI (Digical Economy and Society Index) reports and Eurostat reports, and uses the results of selected studies on the analyzed issues. Conclusions – The analysis showed that the achievement of the goals set by the European Commission will be a great challenge for the country. Already at the starting point, i.e. in 2021, Poland is far behind compared to other EU countries. The level of digital skills of the Polish society is one of the lowest among the EU countries. Poland also has too few ICT specialists, with a large gender imbalance (in favor of men). Originality / value / implications / recommendations – The article showed that Polish society has too low a level of digital skills to take full advantage of the facilities related to the development of the digital economy. In this situation, it seems necessary to take decisive actions addressed to groups with different levels of digital skills, with particular emphasis on actions for digital inclusion, and to place particular emphasis on the further development of education for specialists in the field of ICT.

ЦИФРОВИЙ РОЗРИВ ЧИ ЦИФРОВА НЕРІВНІСТЬ? НОВІ ВИМІРИ ГЛОБАЛЬНИХ АСИМЕТРІЙ СОЦІАЛЬНО-ЕКОНОМІЧНОГО РОЗВИТКУ І МІЖНАРОДНОЇ ТОРГІВЛІ В УМОВАХ ТЕХНОГЛОБАЛІЗМУ

The purpose of the study is to characterize the phenomena of "digital inequality" and "digital divide" from the standpoint of global challenges of socio-economic development and international trade in the context of techno-globalism. It is argued that technoglobalism is both a kind of constructor of a new economic reality, in which technology is entrusted with the function of a generator of economic development and growth, and the result of increased asymmetries of international division in the context of the transnationalization of the world economy: on the one hand, governments of countries and corporations in the conditions of innovative rivalry all they compete more actively for the opportunity to develop new market niches, taking a course towards the technological complication of products that are in the arsenal of their specialization, not avoiding the use of market distortion and protectionism tools, despite the development of new forms of public-private partnership; on the other hand, although the geopolitical struggle, often centered around the issue of digital patents, standards and production, significantly weakens multilateral decision-making and collective action in the field of innovation, the growth of international scientific and technological cooperation, the intensification of the exchange of patents and licenses, the diffusion of knowledge through channels of exchange of scientific personnel, testify to the inevitability of a global technological dialogue. The analysis made it possible to establish that the digital divide is most clearly manifested, firstly, in the use of digital technologies (due to the availability of basic infrastructure, accessibility, etc.), secondly, in the benefits received from digital technologies, and, thirdly, in the level of digital skills. The parameters by which the digital divide is defined include mainly the state of development of a country compared to other countries (capacity gap, participation gap, performance gap), the state of development of urban and rural areas and their populations, indicators of individual income, level of education, age structures (access gap, literacy gap, use gap) within a country and compared between countries. Because this digital divide exists in all digital technologies, it has the potential to widen. The digital transformation of the economy is accompanied by an increase in demand for automation of production processes, resulting in an unlimited pool of robotic workforce in a sector prone to automation, distorting the international labor market. This "reserve army of robots" is gradually displacing the workforce from the automation-prone sector to the automationresistant sector, in a process that can be called "digital crowding out" and accompanied by rising unemployment and lower wage costs, indicating a worsening social economic inequality. Although income inequality in most developed countries has been increasing even before the spread of global dominance of technology companies, it can be assumed that the further spread of ICT will increase the sources of income of market participants who use digital technologies. Outlined is a manifestation of the network effect in markets where the value of the product increases with each additional unit sold/produced, then the early advantage allows for increased value for each subsequent user, creating a Matthew effect. Keywords: socio-economic development, global inequality, technological development, innovative development, technoglobalism, digital economy, digital divide, digital inequality, digital business models, digital trade, international trade, world economy, labor market, unemployment, pandemic.

Socio-demographic factors of the employed population digital skills development

The purpose of the study is to assess the impact of the main socio-demographic characteristics on the level of development of digital skills of the employed population of Russia. The study contains three stages: a comparative analysis of the digital skills level between Russian and EU population; an analysis of digital skills structure in the context of gender, age, social and professional groups; assessment of the degree of the influence of socio-demographic characteristics on the level of digital skills of the employed population of Russia. Digital skills of employees are classified according to the International Telecommunication Union (ITU) approach. The degree of influence of the desired variables is obtained by linear regression. Rosstat and Eurostat data for 2021 were used as an information base. Findings: In Russia, as well as in the EU countries, digital skills are a critical characteristic of the employed population. According to the data of 2021, the population of Russia is comparable to the EU countries in terms of the share of people employed who do not have digital skills (5% and 6%, respectively), exceeds the share of people employed with basic skills (47% vs. 31%), is comparable in terms of advanced digital skills (31%) and is almost 2 times behind in terms of employees with a high level of digital skills (17% vs. 32%). The value of the study is in identification of the relationship between the level of digital skills of Russian employees and their socio-demographic characteristics, the role of which decreases, and the connection is lost as digital competencies grow, while the role of professional characteristics becomes stronger. The results obtained indicate that the higher digital skills of the employed population are determined by the institutional factors of the Russian labor market.

Digital literacy skills & electronic resources utilization by undergraduates in public university libraries in Lagos, Nigeria

The study examines the influence of digital literacy skills on electronic resource utilization by undergraduates in public university libraries in Lagos, Nigeria. The study adopted a survey research design which utilized a self-structured questionnaire titled: “Digital literacy skills & electronic resources utilization by undergraduates” as instrument for data collection and measured on a four-point Likert-type scale. The population for the study was 49,165 undergraduates and sample size of 394 was selected from the 200-500 level. Data were obtained from undergraduates on the level of e-resources utilization and the level of digital literacy skills. A response rate of 351 representing 89.1% was achieved and data were analyzed using descriptive and inferential statistics. The finding revealed that undergraduates possessed a high level of e-resources utilization with a score of x=3.36 and a high level of digital skills with a grand of x=3.28. The finding further reveal that digital skill (β=0.434, t = 8.564, p<0.05) have a significant influence on electronic resource utilization. The study concludes that undergraduates in public universities in Lagos State have high digital literacy skills that significantly influence the use of electronic resources in libraries. The study recommends that management should improve in providing more digital literacy skills training programs that can help the undergraduates to sustain and acquire more skills in selected universities in Lagos State.

DIGITAL CULTURE IN TRANSPORT PERSONNEL MANAGEMENT INDUSTRIES OF UKRAINE

The article examines the evolution of the development and formation of the digital culture of personnel as a promising area of activity of transport enterprises. The theoretical foundations of the development of digital culture are analyzed and summarized. Existing approaches to the interpretation of digital culture proposed by various authors are considered. The structure of digital competence was studied, taking into account world experience, which includes the following components: communication and cooperation, information literacy, ability to solve problems and tasks, information security, digital erudition, digital talent, digital enthusiasm, creation of digital content, etc. As a result of the study, it was established that digital culture should be considered as a set of principles, values and methods in the personnel management system using information and communication technologies for the interaction of management, employees and solving tasks in professional activities. This is the formed way and nature of the behavior of the company's employees, which arose under the influence of the transformation of the digital society and implies an increase in the level of digital skills, literacy and the ability to use modern information and communication technologies and software. The key principles of the formation and development of the digital culture of enterprises in the conditions of the digital economy are defined: organizational flexibility; result orientation; insight; technological literacy; adaptability to global challenges and organizational changes; network approach to the formation of digital platforms; continuous learning.

Digital skills as an impetus for the acceleration of economic digitalization: EU perspective

Digitalization, which gained momentum peculiarly after the invention of the Internet, has had a profound impact on the shape of the economy. It has changed the way of doing business and the labor market structure (Peetz, 2019). This change has brought the rise of automatized business processes and public services which aim to eliminate human manual work but at the same time cannot be realized without humans as a main component of information and communication technology (ICT). In order to fully leverage the positive effects of human capital in digitization, individuals must possess essential digital skills. This paper highlights the importance of citizens’ ICT skills for the acceleration of the digital economy, therefore the empirical analysis conducted examines the impact of different levels of digital skills on the digitalization of the economy. Additionally, the paper investigates whether the way individuals acquire digital skills differs between highly digitalized European Union (EU) economies and other parts of the Union. In this paper, secondary data sourced from Eurostat was used. To address the research questions, the pooled ordinary least squares (OLS) and least-square dummy variable (LSDV) models were utilized as well as the t-test. The findings of the study reveal a positive impact of digital skills on the digitalization of the economy. Furthermore, significant differences in the ways citizens acquire digital skills in most digitalized economies of the EU are uncovered.

СТАН, ПРОБЛЕМИ ТА ПЕРСПЕКТИВИ РОЗВИТКУ ЦИФРОВОЇ ОСВІТИ УКРАЇНИ У ВОЄННИЙ І ПІСЛЯВОЄННИЙ ПЕРІОДИ

The relevance of the study lies in the need to resolve the contradiction between the rapid pace of development of digital technologies in the world and the low level of digital skills of the Ukrainian population, which should be eliminated through education. The purpose of the study is to examine the state, problems and prospects for the development of digital education in Ukraine, as well as to develop recommendations for intensifying this process during the wartime and post-war period. The methods of analysis and synthesis, generalization, and visualization were used. The scientific novelty of the obtained results is the development of theoretical foundations and practical recommendations for solving the problem of digital education development in Ukraine. The authors consider the concept of "digital education" as providing citizens with knowledge and skills for the easy and safe use of digital technologies. The results of the analysis of the development of digital education of the population in all regions of Ukraine during 2019–2021 showed that it is at the stage of formation, as evidenced by the trends of the gradual growth of citizens' digital skills. It was emphasized that the level of digital skills is determined by age group, Internet access and digital security. A comprehensive approach to the creation of a digital education system for youth, adults and the elderly is proposed, based on the formation of skills in the use of digital technologies and services, which will contribute to the satisfaction of the vital interests of a person, society and the state. For the first time, the article highlights the expediency of forming students' digital skills while studying in higher education institutions within the framework of general and special competencies of educational and professional programs, which will increase the level of specialists’ competitiveness in the labor market.

Digitalne veštine u turizmu i ugostiteljstvu kao preduslov za rezilijentni rast sektora - slučaj Srbije

Advanced digital solutions, modern technologies and artificial intelligence have fundamentally transformed the pace of change and existing business models in the tourism and hospitality (T&H) sector. Implementing advanced digital solutions through new and improved tourism products and services can transform the customer experience while increasing the sector's productivity and resilience. However, in order to adequately leverage advanced digital technologies, the T&H sector's workforce must have a sufficient level of digital skills, competencies, and capabilities. Accordingly, this paper aims to assess the digital skills of the T&H sector employees in Serbia and identify the key factors that influence their level. The findings suggest that the digital skills of employees in the T&H sector in Serbia should be improved through formal and informal education in order for the sector to reposition itself in a more resilient and sustainable manner and in line with the 2030 Agenda.