Level Of IT Maturity Research Articles

IT Maturity Level Analysis Using Framework COBIT 5 Work for Management Cyber Incident: Case Study of Company Z in ICT Field

Based on the report security year 2022 from company Z in the ICT sector, it was found that on the report firewall security, 96% of level threat is level critical, and 4% is level high. Report email security is session domain 27.3%; Session limits 15.35 %; Forti Guard AntiSpam-IP 3.11%, and the rest is receipt verification; directory filter and access control relay denied. With the challenge of current cyber-attacks, precious data assets need analysis to measure the the level of IT maturity that can ensure stakeholders' interest and maximize benefits and opportunities through technology information. We overcome limitations by analyzing IT maturity using COBIT 5. Research focused only on the APO13 and DSS05 process domains. A study was done to identify the problems based on results observation, checking, and use of a questionnaire in a direct manner. Measurement is done through method evaluation self and interviews deep with the IT team and all power expert who has COBIT certification 5. Analysis results show that the measurement level for the APO13 domain is 3, and for DSS05 is level 2. These results still need to be below the set level 4 target management; therefore, building a framework to monitor, track, and record security data in real time is necessary. With the build framework, Work can help lower the threat level from a critical level to a high level and increase the COBIT Maturity Level to APO13 and DSS05 according to organizational targets.

Empirical study of business intelligence systems and their influence on innovation performance

This study aims to empirically measure and test a conceptual model of the magnitude of the influence of organizational culture, IT Maturity Level, and data quality on the successful implementation of business intelligence systems and their implications for innovation performance. The areas of our empirical study through the hypotheses testing were: the estimation of the effect of business intelligence on financial performance; the impact of business intelligence on innovation; the effect of business intelligence on brand success; the impact of innovation on brand success; the impact of innovation on financial performance. The study sample included 4 commercial banks and 58 conventional commercial banks in the category of national private commercial banks of Indonesia, hence, the total sample in this study was 62 banks. This study used non-probability sampling techniques with purposive sampling techniques at conventional commercial banks in Indonesia. The data analysis method uses Covarian Based-Structural Modeling (CB-SEM) with programming tools that support primary data analysis in Lisrell 8.5. The results of this study found that the higher the level of implementation of organizational culture, IT Maturity Level, and data quality, the higher the success rate of implementing business intelligence systems which have implications for improving innovation performance, while the higher the level of application of business intelligence systems, the higher the level of innovation performance. The implementation of organizational culture is the factor that has the most significant influence on the success of implementing business intelligence systems compared to other factors studied in this study.

Measurement of IT Risk Management Maturity Level in CEC Using IT Domain Risk Governance Framework

IT Risk Management has long been adopted and implemented in CEC. This is inseparable from the high need for reliable and trusted information technology services at CEC as a government institution that has primary task for eradicating corruption. With a good IT risk management is expected to reduce the impact if the IT risk occurs and impacted to overall business process in CEC. However, up to 15 years after the implementation of IT risk management has never been measured how the level of IT maturity risk management. In this research, Author will use the IT Risk Framework with the risk governance domain approach as a standard IT risk management framework to evaluate the implementation of IT risk management in CEC. The process of evaluating the level of IT maturity is based on the maturity model that has been defined in the IT risk framework.

Maturity Level of ITSM Analysis Using ITIL V 3 Framework in NLAA Purbalingga

The development of communication and information technology impacts the activities and ways of thinking carried out by organizations and governments. The Purbalingga National Land Agency (NLA) is an institution that uses information technology to issue proof of land rights in the agrarian/land and spatial planning sector. This study analyzes IT service management maturity level (ITSM) at NLA Purbalingga using the Information Technology Infrastructure Library (ITIL) V.3 in the operation of domain services. Descriptive analysis method of questionnaires distributed to the community in NLA Purbalingga. The IT maturity level determination at NLA Purbalingga can be done based on the service operation domain factor. The IT maturity level used has five levels for this study. The results of the analysis show that the ITSM maturity level is at level four. Level four means that IT service management at NLA Purbalingga is appropriately handled by paying attention to the factors that are fulfilled according to procedures and taking process actions against systems that are not running effectively. This study aims to provide NLA Purbalingga to improve website maintenance by carrying out comprehensive system integration to enhance work effectiveness and quality.

IMPLEMENTING IT GOVERNANCE TO LEVERAGE IS/IT VALUE IN AN ORGANIZATION CASE STUDY MIS DEPARTMENT OF PT. XYZ

The objective In this research are to know what are the indicator of good performance, what are the CSF, KPI & KGI for ?, how do we measure and compare both of them? The Methodology used for this research is based on framework released by IT Governance Institute but it is being modified (minor changes) for a certain purpose. Based on our analysis the average IT Maturity level of fourteen IT process at MIS Department PT. XYZ is 2.83 more higher than the result from ISACA survey among 47 US company only 2.62. The IT management of PT. XYZ should not make their self satisfied with this result, as multinational company they have to aware for improving regarding their IT governance. Our research also provided & equipped set action plan & methodology for management to achieve the better IT Maturity Level. There are some recommendations for the IT management in order to achieve the better namely: 1. IT Maturity Level Management have to perform continuous improvement, especially for some IT process such as DS1 (Define Service Level) the lowest maturity rating, DS4 (Ensure Continuous Services) the second lowest maturity rating, PO9 (Assess Risk) & PO10 (Manage Project) the third lowest maturity rating. 2. Management also have to consider for doing the full step methodology in the next assessment. 3. Management have to consider for develop performance measurement tools, this tools will help management to manage IT resources & process for aligning with the business objective

Audit Tingkat Kematangan Proses Internal Key Logistics System Menggunakan Kerangka Kerja Cobit 4.1 Pada Perusahaan Ekspedisi XYZ

The purpose of this study is to evaluate the level of IT maturity that occur in XYZ Shipping Company using COBIT 4.1 framework as a best practice in information technology audit. The company is highly depend on Key Logistics System as a core system in shipping process. For this reason, the company wants to focus on internal processes by increasing efficiency while minimizing costs, so COBIT IT Process was chosen: PO3, AI2, AI5, AI3, AI4, AI7, PO6, DS3, DS7, DS8, DS9, PO5, and DS6. An assessment was conducted on 26 Key Logistics System users as respondents. Stages of research to be carried out include: identification of the COBIT 4.1 process; data collection; measurement of current and target maturity levels; gap analysis; and preparation of recommendations. Result has shown that the average maturity score of the Key Logistics System is 3,50 or in maturity level 4 (managed). At this level the key logistics system process has been carried out and part of it has been standardized. However, results shows that there are some gaps below the target, such as IT Process PO5, AI2, and AI5 which have maturity level 3 (defined). In order to improve the maturity level, XYZ Shipping Company has to optimize the IT investement, application maintenance, and IT resources.

Performance Analysis Of Information System/Information Technology using COBIT 4.1

The application of information technology to organizations is being promoted. Performance measurement of Information Systems / Information Technology (SI / IT) in companies needs special attention, because the procurement consciousness of IS / IT is expected to provide great benefits to the company. This study aims to determine the extent of the performance of information systems that have been applied to PT Global Infotech Solution and provide recommendations for improved governance after knowing the Gap between current governance and expected management in accordance with the framework used. The framework used in this study is COBIT version 4.1 specifically on Domain Plan and Organize. The technique of data collection is done by observation and interviews with predetermined sources in accordance with the domain and Control Objective used. At this stage, an assessment based on maturity level is carried out to measure the level of IT maturity in the chosen domain based on the results of interviews and observations made previously, then a gap analysis is performed to determine the gap between the results of the current maturity level and the target maturity level going forward. The results of this study are to determine the level of maturity (maturity level) in special companies in the PO Domain, which is at level 2.7 which means it has been measured and integrated between the processes that take place. And GAP analysis between conditions. expected with current conditions an average of 1.3.

IT maturity model for public agencies in developing countries: The case of Mongolia

As the digital divide between developed and developing countries continues to widen, there have been increasing international attempts to narrow the gap. One such attempt involves assessing the IT maturity level of each developing country and consciously improving the weak areas thus identified. However, the majority of IT maturity evaluation tools, which are the key component of this attempt, are specialized for developed countries or cannot be accessible due to confidentiality. Accordingly, a new IT maturity evaluation methodology needs to be developed that can be shared by developing countries. This study suggests an IT maturity evaluation framework and measurement tools, which could be used by public agencies of a developing country to comprehensively evaluate multi-layered informatization areas. Theoretically based on the Information Orientation Model and the IT Business Value Model, both of which are widely implemented worldwide, an evaluation model and measurement items were developed and applied to Mongolian government agencies in order to verify their validity and reliability. Main dimensions of the model are composed of informatization innovation competence, informatization use competence, informatization foundation competence, and informatization exchange competence. Since the model is a theoretically and practically valid assessment tool reflecting the reality of developing countries, it will be useful in diagnosing IT maturity levels, identifying weak areas, deriving improvement strategies, and establishing development plans in each public agency of developing countries.

Key Factors of an Organization’s Environment for the Acquisition and Assimilation of an Innovation

The paper deals with influential factors of an organization’s environment in the initial phase of diffusion of innovations (DOI) within the organization. A qualitative research was carried out with two expert groups: one for the diffusion of e-learning as an innovation in a higher education institution and the other for the diffusion of the Building Information Modelling (BIM) in a Construction Industry. The research disclosed 20 common factors. The internal environment group covers management support, the attitude towards innovation, strategic planning and communication, motivation and expertize of employers, available resources and IT maturity level of an organization. The group of business environment factors consists of competitors, clients and partners, supply and demand balance on the specific market for goods and services. In the social environment group, three factors are recognized on the national level and two on the global levels. The holistic model combines the theory of DOI and the concept of absorption capacity.

IT Audit of IT Service Provider Using COBIT 4.1 Framework: Case Study at PT. XYZ

IT service providers often campaign for the importance of having a high level of IT maturity to its customers. However, not all IT companies have a high commitment to IT management within their own organisation. As a case study, this paper attempts to measure the IT maturity level of PT. XYZ that now is a growing IT services provider. Data collection is done by interview, document study, and direct field observation. The measurement of IT maturity level is conducted using 4 domains of COBIT 4.1 Framework, consists of Plan and Organize (PO), Deliver and Support (DS), Acquire and Implement (AI), and Monitor and Evaluate (ME). The result shows a value of 2.5 which indicates that IT maturity level is at level 2 (Repeatable but Intuitive) which means low enough for companies that should have a high awareness of IT governance and commitment. This study shows that the level of IT maturity in IT service provider is not always as high as its campaign.

Development IT Adoption Method for E-learning in Merged University

This research presents an overview to develop an IT adoption method for e-learning in a Merged University. The development of IT adoption method in the Merged University is done by adjusting the gap between three elements: IT maturity level (in this case IT for elearning), category adopter of each Merged University and IT adoption criteria of individual actors of adoption. The maturity level of IT maturity level refers to Gartner, Hype Cycle, and Priority Matrix. Classification groups refer to adopter categories according to Rogers. The adoption model uses UTAUT model. For the process, a priority calculation method utilizes Analytical Hierarchy Process (AHP). IT adoption method for e-learning in a Merged University has been tested and can be applied Telkom University, formed from four universities.

Towards a B2B E-Commerce Evaluation Management Model to Assess Organizational Drivers in Hospitals

Effective utilization of business-to-business (B2B) electronic commerce (e-commerce) in hospitals may lead to many benefits such as increased accessibility to healthcare providers, improved process efficiency, enhanced quality of healthcare services, increased responses to changes, decreased scheduling conflicts, and reduction in administrative costs. However, many hospitals have found that they have not yet fully reaped the expected benefits from their B2B e-commerce investments. Despite this, there has not been much discussion in the literature with respect to the relationship between the organizational drivers on B2B e-commerce benefits for hospitals. Hence, a mixed-method of case study and survey was conducted to examine the relationships between B2B e-commerce benefits, IT evaluation resources allocation, IT investment evaluation methodologies, IT maturity, and user information requirements determination process. A B2B e-commerce evaluation management model was developed to test these relationships. The results provided empirical evidence in support of our proposed model and revealed that hospitals’ IT evaluation resources allocation practices mediated the relationship of IT investment evaluation methodologies, IT maturity, and user information requirements determination process with B2B e-commerce benefits. The results also showed that the level of IT maturity had a significant impact on the adoption of IT investment evaluation methodologies.

Realising B2B e-commerce benefits: the link with IT maturity, evaluation practices, and B2BEC adoption readiness

Actual realisation of business-to-business electronic commerce (B2B e-commerce) benefits from IT investments has been a critical issue for large organisations. However, relatively little research has been undertaken to determine the drivers for realising B2B e-commerce benefits within these organisations. A survey research was conducted to examine the relationships between B2B e-commerce benefits, IT investment evaluation methodologies (IEM), IT benefit realisation processes (BRP), B2B e-commerce adoption readiness, and IT maturity in large Australian organisations. An IT investment management model was developed to test these relationships. The results had empirically validated the model and indicate that a higher level of BRP adoption and increased level of B2B e-commerce adoption readiness had a significant direct relationship with B2B e-commerce benefits. In addition, the level of B2B e-commerce adoption readiness, and the level of IEM and BRP adoption were significantly influenced by the level of IT maturity. However, the use of IEM alone had only an indirect positive influence on B2B e-commerce benefits through the higher level of BRP adoption and increased level of B2B e-commerce adoption readiness.

The Adoption of IS/IT Investment Evaluation and Benefits Realization Methodologies in Service Organizations: IT Maturity Paths and Framework

This research examines the relationship between the levels of IT maturity and the use of IS/IT investment evaluation and benefits realization methodologies via case studies and survey in the service sector. The findings indicate that IT maturity has a positive impact on the adoption of IS/IT investment evaluation and benefits realization approaches. A major contribution of this research is the development of an IS/IT maturity, investment evaluation and benefit realization methodologies matrix via the case studies. The matrix can assist service organizations in making and substantiating better business decisions. The relationship between the level of IT maturity and the use of IS/IT investment evaluation and benefit realization methods has been further tested and validated in the subsequent survey. (BAI2006 Paper ID: 6245)

IT alignment in small firms

This study focused on the alignment of business strategy and IT strategy among 256 small UK manufacturing firms. An instrument was developed and used to measure IT alignment in small firms. Evidence was gained of high IT alignment in some firms. The study also indicated that IT alignment was related to the firm's level of IT maturity and the level of the CEO's software knowledge, but did not seem to be linked to the CEO's involvement or the firm's sources of external IT expertise.

Global Comparison of Stages of Growth Based on Critical Success Factors

With increasing globalization of business, the management of IT in international organizations is faced with the complex task of dealing with the difference between local and international IT needs. This study evaluates, and compares, the level of IT maturity and the Critical Success Factors (CSFs) in selected geographic regions, namely, Norway, Australia/New Zealand, North America, Europe, Asia/Pacific, and India. The results show that significant differences in the IT management needs in these geographic regions exist, and that the IT management operating in these regions must balance the multiple Critical Success Factors for achieving optimal local-global mix for business success.