Legal Protection For Consumers Research Articles

Consumer Protection and Organizers' Responsibilities for Concert Cancellations in Indonesia

This research discusses the legal protection of consumers and the responsibility of event organizers for concerts that are canceled, with a case study of the 2022 Berdendang Bergoyang Festival. Canceled concerts often have a negative impact on consumers and challenge the organizers' legal responsibilities. This research aims to analyze the legal aspects involved in concert cancellations, as well as to evaluate the effectiveness of existing consumer protection regulations. The research method used is normative juridical legal research with a case study approach. The research results show that there is a lack of clarity in the legal framework governing concert cancellations, which can lead to conflict between consumers and organisers. In addition, consumer protection does not yet fully cover event cancellation situations that are beyond the organizer's control. Therefore, it is necessary to improve consumer protection regulations and increase legal awareness among event organizers. This research contributes to understanding the legal dynamics related to concert cancellations and formulating recommendations for improving regulations that can increase consumer legal protection and clarify organizers' responsibilities in dealing with canceled concert situations held.

Legal Protection for Consumers and Organizers in Organizing Non-Bank International Money Transfers (Cross Border Remittance)

This research investigates the regulatory and supervisory system for non-bank international remittance service providers within the applicable legal framework. Through a descriptive-analytical approach, this research explores legal protection mechanisms for consumers and the role of government institutions in ensuring compliance and protection of consumer interests and market stability. Data was collected through analysis of regulatory documents, literature, and interviews with experts in the financial industry. The research findings highlight challenges in implementing regulations, a lack of consumer awareness, and the need for technological innovation to strengthen monitoring and reporting of financial transactions. Recommendations include strengthening international cooperation, consumer education, strengthening compliance and law enforcement, technological innovation, and collaboration with industry

Model of Legal Protection in E-commerce Transactions to Improve the Community Economy in Indonesia

Increasingly rapid technological advances, today's transactions can purchase goods easily from their own homes through e-commerce electronic commerce. The aim of this research is to provide protection to the community if they experience problems and to help consumers in cases where there is a loss in e-commerce transactions in order to support the government in improving the economy of the community in Indonesia. Based on Law no. 8 of 1999 concerning consumer protection which applies to e-commerce transactions carried out via the internet as a platform for upholding consumer protection, this research uses a normative juridical approach by examining literature and written law to connect consumer legal protection models with real world situations. Goods transactions occur online, public spaces that are vulnerable to legal problems prevent business actors from committing fraud in electronic transactions because of the many platforms available. Consumer protection laws will also protect consumers and prevent mistakes in doing business.

Legal Protection for Consumers against the Distribution of Illegal Cosmetics in Online Stores (E-Commerce) in terms of Law of the Republic of Indonesia Number 17 of 2023 concerning Health

Cosmetics are one of the beauty products that are currently in demand among women in Indonesia. In fact, this business never dims at any time, cosmetics have now become one of the basic needs for women and do not rule out the possibility of being used by men. The aim of this research is to find out what kind of protection or legal umbrella is able to protect consumers from the distribution of illegal cosmetics and ensnare the dealers. This research uses normative research methods with a statutory and conceptual approach. The data source used in this research is Republic of Indonesia Law Number 17 of 2023 concerning Health as well as other research relevant to this research.

Legal Transformation in the Digital Age: A Comparative Study of the Impact of New Regulations in the Digital Economy

<p class="TableParagraph"><em>The research aim is to analyze the impact of new regulations in the digital economy through a comparative study. This research uses the content analysis method to understand how these regulations affect legal structures and business practices. The digital age has brought significant changes to the global economy, triggering the need for regulations that can support innovation while protecting the rights of users. New regulations in the digital economy often relate to data privacy, cybersecurity and intellectual property rights. Through content analysis, this research evaluates how different countries are responding to these challenges through their legal frameworks. The research is also grounded in natural law theory, coined by Hugo Grotius, who argued that laws should reflect universal and unchanging moral principles. The results show that new regulations in the digital economy have a significant impact on legal protection for consumers. This protection effort is carried out through preventive, repressive, protective, solution, and alternative approaches. Dispute resolution through both litigation and non-litigation channels shows that legal protection can be guaranteed by the existence of regulations governing electronic commerce, especially on e-commerce platforms. By applying these principles, this research aims to provide recommendations for the establishment of regulations that are not only effective but also fair and sustainable.</em></p><p class="TableParagraph"><em> </em></p>

Legal Protection of Consumers on the Sale of Vitamin D3 Without a Distribution Permit BPOM in the Digital Marketplace

Digital trade has resulted in many health products being sold online through marketplaces. According to the facts that have occurred, several vitamin D3 that do not have distribution permits or imitations are sold in the digital marketplace. Vitamin D3 without a distribution license or imitation certainly causes harm to consumers. This is because the products received do not contain the proper composition of vitamins and can endanger human health. The purpose of writing is to forms of legal protection for consumers who are harmed and settlement of consumer disputes that are harmed due to vitamin D3 without a distribution permit in the digital marketplace. The approaches used are statutory approach and conceptual approach. Internal legal protection is obtained from agreements in the marketplace. External protection for consumers who are harmed by vitamin D3 without a distribution permit can use Article 143 of Law No.17 of 2023 concerning Health and Article 4, Article 8, Article 19 of the of the Consumer Protection Law and Article 1365 of the Civil Code that business actors must be responsible and fulfill consumer rights in getting returns as before. However, consumer legal protection for the sale of vitamin D3 in the digital marketplace is not optimal because it is influenced by factors of legal substance, legal structure and legal culture. Dispute resolution can be filed by consumers in non-litigation through BPSK and litigation through the court.

Legal Protection for Consumers who Experience Motorcycles in Secure Parking by PT. Securindo Packtama Indonesia (Study of Supreme Court Decision Number 2078/K/PDT/2009)

This research aims to find out the legal protection for consumers due to the loss of motorcycles in secure parking and to find out the legal considerations of judges in deciding Supreme Court Case Number 2078/K/Pdt/2009. The research method used by the author is normative juridical research conducted using a statutory approach and a conceptual approach. The results showed that consumer legal protection is provided through Article 18 of Law Number 8 of 1999 concerning Consumer Protection which provides a prohibition on making standard clauses for business actors. Regarding the legal considerations of the judges in deciding Supreme Court Case No. 2078/K/Pdt/2009, it is an appropriate decision because the concept of parking is included in the agreement of entrusting goods and in accordance with Article 1469 of the Civil Code, business actors are obliged to provide compensation to consumers. There are two legal protections for consumers, namely internal and external legal protection. In addition, the existence of DKI Jakarta Regional Regulation Number 5 of 2012 concerning Parking has brought significant changes to the parking system in the DKI Jakarta area.

Legal Framework for consumer Data Protection For Digital Business SMES in Indonesia

Objective: The development of digital business in Indonesia has increased significantly. It is estimated to be more than US$ 77 billion by 2022, an increase of 22% from the previous year. The contribution of 64.2 million MSMEs to Indonesia's GDP was recorded at > 60 per cent. However, the development of information technology and the considerable potential of the digital economy are also accompanied by several negative impacts, including threats to citizens' privacy rights and personal data. However, not an absolute human right, protecting privacy remains crucial in this digital economy era. Method: The study used a seven-step approach. The first is the collection of data from primary and secondary legal materials; the second step is to filter this data based on policies related to data privacy, especially for consumers who conduct digital transactions in the jurisdiction of Indonesia. These policies are then sorted according to the criteria that have been filtered. The on-site policy is then compared to the benchmark policy. This comparison will show the gap between effective regulation and Indonesian legislation on digital business and MSME consumer data privacy. This gap is verified by Indonesian law and legal experts to eliminate false positives. Finally, a proposed set of guidelines was designed based on expert-verified benchmarks and gap policies Result: This is where legal protection is essential for consumers who transact with digital businesses. So that it can protect legal subjects through applicable laws and regulations and forced implementation with a sanction, legal protection Conclusion: Legal protection for consumers, especially consumers who make digital transactions, has been regulated in the Consumer Protection Law. However, this law generally only regulates conventional consumer transactions manually, whereas in trading, there is a meeting between traders and buyers.

The Consumer Protection Dynamics of Halal Products in Indonesia

Legal protection for consumers of halal products has occurred since the old order. At that time, halal regulations did not guarantee legal certainty. The state passed a regulation that specifically regulated the guarantee of halal products. However, it continues to change now. This research aims to analyze the development and direction of legal protection for consumers of halal products after enactment of Halal Product Guarantee Law. This research was a normative domain using primary and secondary legal materials. Legal materials that have been collected were analyzed by explaining existing theories logically and systematically to obtain significant and scientific results. Furthermore, a transcript was carried out. The results of the research showed that the state has attempted to guarantee legal protection for consumers of halal products through the establishment of regulations. However, the regulation of the halal guarantee system continues to change and tends to be influenced by economic interests so the basic rights of consumers are not fulfilled. Therefore, the government needs to reform the legal system in protecting consumers of halal products based on the principle of balance of rights to provide a sense of justice, and benefit and guarantee legal certainty

LEGAL PROTECTION OF CONSUMERS REGARDING ILLEGAL ONLINE COSMETIC DISTRIBUTION IS REVIEWED FROM LAW NO. 8 OF 1999 CONCERNING CONSUMER PROTECTION

The writing of this scientific paper entitled "Legal Protection of Consumers Regarding the Distribution of Illegal Cosmetics Online given Law no. 8 of 1999 concerning Consumer Protection" aims to find out generally and broadly about cosmetics, why illegal cosmetics can circulate online, the distribution of illegal cosmetics according to applicable law. We need to know what illegal cosmetics mean. Considering the large number of Indonesian women's interest in using beauty products, online business people are flocking to produce their products in various ways, including online marketing. However, on the other hand, due to tight business competition, online business actors act in bad faith by illegally marketing cosmetic products. Just like women, men also use cosmetic products to increase their self-confidence. Many factors cause consumers to use beauty products without knowing the consequences they will get. One of the factors is the need for more consumer education and knowledge regarding illegal cosmetics sold online and sold freely through online sites based on the provisions of the Consumer Protection Law. This research aims to examine and analyze the problem of legal violations for naughty business actors regarding the distribution of cosmetics. This research was carried out normatively, namely library legal research, which refers to consumer legislation. This research focuses on determining legal protection for consumers who use illegal cosmetics sold online. Cosmetics are produced to beautify a person's appearance. However, recently, many cosmetics sold online do not have a circular from BPOM, thus endangering consumers who buy beauty products online.

Perlindungan Hukum bagi Konsumen terhadap Penjualan Makanan Kadaluwarsa yang Dijual di Internet

The purpose of this study is to examine the legal protection of consumers against the sale of expired foods sold on the Internet as well as to find out what legal action can be taken by consumers for losses incurred by the entrepreneur. The study uses a method of normative law research, with an approach to both primary and secondary law sources. The results of the study show that the legal protection for consumers in sales activities is regulated in the Consumer Protection Act. The legal protection of consumers can be carried out through preventive protection and repressive protection. The legal protection of consumers does not always run as written in the rules, often there is a violation of consumer rights, which ends with the emergence of disputes between the entrepreneurs and consumers. The consumer may take legal action if he or she feels that any of his or her rights have been violated through the court or outside the court.

Perceived Benefits, Social Influence, Self-Efficacy and Digital Consumerism: The Moderating Role of Digital Accountability

Purpose: The study finds out the impact of perceived benefits, social influence, and self-efficacy on digital consumerism and how digital accountability moderates the conceptual relationship. Organizational capabilities, data privacy and protection, legal, and ethical marketing practices have been conceptualized as digital accountability with fact-based literature review. It is increasingly important for managers and consumer researchers to understand the trend and advocate digital accountability for enhancing digital consumerism in developing economies such as Bangladesh. Methods: Relevant literature on the relationships using a simple extension of the Technology Acceptance Model (TAM) with key variables and subsequent digital consumerism would be the focal points of this study. For developing economies perceived digital accountability has been conceptualized as a moderator. The study is secondary with available literature review and data from the Bangladesh Telecommunication and Regulatory Commissions (BTRC). Findings: The proficiency of organizational capabilities, the role of regulatory authorities, data privacy, legal protection, unethical business practices, and subsequent digital vulnerability will continue to be a big challenge in this 21st century. There is an urgency for a reconceptualization of consumerism so that consumer protections can be improved and a better-functioning digital market can be developed. This paper focuses on the literature gap in key variables and digital accountability to safeguard data privacy and information transparency, improve organizational capability, legal protection of consumers, and ethical business practices into consideration while enhancing digital consumerism. The logical conceptual framework provides the foundation that will further guide this study and future empirical findings. Originality and Value: In the present scenario majority of the population in Bangladesh use computers, mobile devices or smartphones for their digital marketing needs. There is no previous research in digital consumerism in the context of developing nations. Therefore, it is expected to contribute new findings. It will help researchers and policymakers for future policy implications by addressing digital accountability from all dimensions to enhance better functioning digital consumerism. Limitations: The study is based on secondary information and an extensive literature review. The paper only highlights the current state of affairs and draws conclusions based on fact findings and literature gaps.

Legal Protection for Consumers in E-commerce Expeditions

This study investigates the legal protection afforded to consumers in the context of e-commerce, focusing on the liabilities of expedition services in cases of delayed or damaged goods. The primary objective is to explore the forms of legal protection provided to consumers for losses due to delays or damages in goods transported by expedition services, and to understand the legal responsibilities of these services in such scenarios. Utilizing a normative research method, the study examines relevant consumer protection laws and regulations governing shipment agreements. The findings reveal that consumers are entitled to various forms of legal protection, including the right to compensation in the form of refunds, replacement of goods, or payments based on the value of loss; entitlement to indemnities for healthcare costs or beneficiary allowances in cases of life-threatening harm; and the right to compensation from expedition services for material and immaterial losses beyond mere refunds. Additionally, the study underscores the government and consumer protection agencies' duty to educate and guide businesses, including expedition services. The legal responsibility of expedition services extends to compensating consumers for delayed shipments or lost goods, through either refunds or replacements. Moreover, the services are obligated to provide compensation or replacements for undelivered or damaged goods. Consumer claims for compensation can be resolved through direct negotiation with the expedition service, legal action, or alternative dispute resolution mechanisms like BPSK. The study concludes that while consumers are legally protected to obtain compensation from expedition services, the enforcement of these services' responsibilities needs to be strengthened for more optimal fulfillment of consumer rights.Highlights:
 
 Legal Protections: Consumers have the right to compensation, including refunds, replacements, or payment for losses, and indemnities for life-threatening damages.
 Expedition Services' Obligations: These services must compensate for delays, lost, or damaged goods, with options for direct negotiation, legal action, or alternative dispute resolution.
 Enforcement Needs: Despite existing protections, there is a necessity to strengthen the enforcement of expedition services' responsibilities to better fulfill consumer rights.
 
 Keywords: Consumer Protection, E-commerce, Legal Responsibilities, Expedition Services, Compensation Claims

Construction of Consumer Protection Against Illegal Online Loan Transactions As a Means of IUS Constituendum in Indonesia

The rise of illegal online loans has caused a lot of harm to consumers. Some argue that the OJK as a regulator in the field of financial services is considered incapable of protecting consumers. The research method, normative juridical approach with laws and regulations analyzed qualitatively. The conclusions obtained are, first, the regulation of consumer legal protection for online loans according to Indonesian law is carried out by applying the principles of transparency, fair treatment, reliability, confidentiality, and security of consumer data/information. Second, legal protection for online loan recipients is carried out preventively through regulation and supervision, as well as providing information and education to the public about the characteristics of illegal online loans. Repressive legal protection can be carried out by imposing administrative, civil, and criminal sanctions. Suggestions that can be conveyed are that the OJK needs to increase stricter supervision of online loan providers and that laws and regulations are needed that are higher than the existing laws and regulations.

Consumer Legal Protection of Culinary Products in Realizing Sharia Tourism in Gorontalo City

Everyone has the right to legal protection in various activities of his life, including between producers and consumers. This article aims to discuss the prospects of sharia tourism in Gorontalo City and consumer legal protection of culinary products in realizing sharia tourism in Gorontalo City. This research is a field research with an empirical juridical approach. Data collection is in the form of literature, observation, questionnaires, and interviews. Furthermore, the collected data is analyzed with qualitative description. This qualitative descriptive uses a data display with 3 activity paths, namely data reduction, data presentation, and conclusion drawing and verification. The results showed that: first, the prospect of sharia tourism development in Gorontalo City is very promising, both in terms of geography and demographics; second, legal protection for consumers of culinary products by restaurants and food stalls in Gorontalo City is in principle by consumer protection laws, but on the one hand related to halal certification of the business they do is still low and still it needs to be improved based on the Tourism Law and the Halal Product Guarantee Act.

Perlindungan Hukum Debitur Perbangkan Akibat Wanprestasi Perjanjian Kredit Masa Pandemi

This study is to determine what kind of efforts are obtained legally against bank customers in bad credit problems during the pandemic and whether execution is a final solution in a bad credit problem, using normative legal research methods, it was concluded that the protection of debtors who have access to credit facilities during the Covid-19 pandemic includes; First, the government issued a policy in the form of Presidential Regulation No. 12 of 2020, which concerns the determination of Corona virus disease in natural disasters nationally in 2019. The spread of natural disasters (Covid-19). Regulation of the Financial Services Authority of the Republic of Indonesia Number 11/POJK.03/2020, . regarding the impact of the national economic stimulus counter cyclical policy on the spread of the corona virus disease in 2019, by itself Law No. 8 of 1999 Consumer legal protection, including debtors, is guaranteed according to the provisions. 2. The bank's actions in assisting the settlement of bad loans during the Covid-19 pandemic have several stages, so legal protection to debtors applies, so banks do not necessarily execute debtors' collateral or guarantees. However, banks provide settlement solutions to bad debtors so that the ability to pay the stuck debtors will slowly return to normal during this pandemic, so that the bad collectibility can become smooth, namely through the Restructuring process.

PENYELESAIAN SENGKETA KONSUMEN DALAM TRANSAKSI CROSS BORDER E-COMMERCE SEBAGAI UPAYA MEMBERIKAN PERLINDUNGAN HUKUM

This article aims to know the consumer protection in transactioncross border e-commerceand consumer dispute resolution due to losses experienced by consumers in the transaction. This research is a normative legal research that uses secondary data such as legislation. Legal protection of consumers in transactions e-commerceis regulated by Law No. 8 of 1999 on Consumer Protection and Law No. 19 of 2016 on Amendments to Law No. 11 of 2008 on Electronic Information and Transactions. Zincleta settlement in cross border e-commerceinvolves various problems, especially related to standard clauses referring to foreign jurisdictions. The ITE Law provides a legal basis for e-commerce,but does not specifically regulate cross-border agreements, various methods of dispute resolution, such as mediation, arbitration, and ODR (Online Dispute Resolution) becomes relevant in this context. In conclusion, legal protection of consumers in cross-border e-commerceneeds to be strengthened. Dispute resolution involves the role of institutions such as the Consumer Dispute Resolution Agency (BPSK) and the Indonesian National Arbitration Board (BANI), but the implementation of ODR can be an innovative solution to handle disputes efficiently, especially in the international sphere.need to be strengthened.

Legal Protection of Consumers for Cosmetic Products in Container Packaging (Share In Jar)

Container packaging (share in jar) is dividing the contents of a product into several small packages. The system in this share in jar is that you have to remove the product to be removed from the original packaging and transferred to another, smaller package. The issues that will be discussed in this journal are how is legal protection for consumers who experience losses as a result of the sale of share in jar cosmetic products and what is the responsibility of business actors for losses experienced by consumers who use share in jar cosmetic products. The purpose of writing this journal is to understand the forms and efforts to protect the law against consumers for the use of cosmetic products with share in jar packaging and to find out the responsibility of business actors for losses suffered by consumers who use cosmetic products with share in jar packaging. The type of research method used in this journal is normative juridical. Based on the journals made by the authors, this journal tells about legal protection for consumers and the responsibility of business actors for losses experienced by consumers who use cosmetic products in the form of container packaging (share in jar).

The Dilemma and Legal Protection of Consumers’ Face Recognition Information Under Face Payment

The Dilemma and Legal Protection of Consumers’ Face Recognition Information Under Face Payment

Dampak Covid-19 Bagi Para Pihak Dalam Perjanjian E-Commerce

Introduction: One of the most important consumer rights is the right to comfort and safety in consuming goods and/or services. The emergence of the Covid-19 pandemic has become a challenge for consumers, both in consuming goods for their daily needs and services through e-commerce sales and purchase agreements. Therefore, the right of consumers to comfort and safety in consuming goods and/or services is based on Article 4 of Law No. 8 of 1999 concerning consumer protection during the Covid-19 pandemic.Purposes of the Research: This study aims to find out how consumer legal protection is during the Covid-19 pandemic and how the impact of Covid-19 on the parties in e-commerce agreements.Methods of the Research: In writing this thesis the author uses normative research methods, uses a factual approach and statutory approach. Normative legal research is also known as doctrinal legal research, and is then analyzed qualitatively descriptively in order to produce a conclusion.Results of the Research: Based on the research results obtained, that consumer protection is all efforts made to protect the interests and ensure legal certainty for consumers. In this effort, the rights and obligations of consumers and business actors cannot be separated. The Covid-19 pandemic has had a major impact on consumers' rights to comfort and safety in consuming goods and/or services in e-commerce agreements. Therefore, legal protection for consumers is needed both preventively and repressively so that every consumer's rights can be protected and their rights are maintained.