Service Learning Research Articles

Research on Potential Customer Mining Models for Electric Vehicles Based on Machine Learning Models and Service Growth Models

This study investigates the factors that impact the sales of electric vehicles (EVs) across different brands. Initially, multiple linear regression was performed on the data, and the variance inflation factors were all found to be less than 10. For the first category of indicators, one-way ANOVA was conducted to separate the three types of brands. For the second category of indicators, a logistic regression model was developed to complete the selection. Through multiple rounds of filtering, the following indicators were determined: For the first category, indicators affecting Brand 1 are A1, A2, A3, A4; indicators affecting Brand 2 are A1, A3; indicators affecting Brand 3 are A1, A2, A3, A5. For all brands, the second category of influencing indicators includes B4, B10, B11, B16, B17. A potential customer mining model was then established. Logistic regression models were created based on the sales influencing factors for different brands, and the model formulas for the three types of brands were calculated. The purchase intentions of 15 target customers were predicted, with an accuracy rate of up to 90%. Finally, the study explores whether increasing service efforts could change customer purchase intentions. A stepwise percentage service growth model was established, incorporating an initial service difficulty coefficient to determine how service satisfaction could be altered. Customers 2, 8, and 11 were selected for validation, and their respective service increment percentages were derived, leading to sales strategies tailored to these three customers.

“Zoom pals:” a pilot evaluation of a virtual service-learning program to address social isolation in long-term care residents living with dementia

ABSTRACT A mixed-methods, embedded case study design was used to triangulate the effects of a virtual service-learning paradigm, “Zoom Pals,” on participants and community partners including Communicative Disorders students, adults with dementia, and long-term care facility (LTCF) staff. Zoom Pals was designed to provide an experiential learning opportunity for students while addressing social isolation for older adults during the COVID-19 pandemic. A convenience sample of 18 adults with dementia residing in an LTCF, eight student volunteers, and three LTCF staff members participated. Results of this exploratory study showed active engagement and consistent communication across sessions for older adults, although individuals with mild dementia were more responsive than those in moderate stages. Themes from resident interviews included positive emotions, a sense of novelty, and decreased loneliness. Students endorsed significantly increased communication skills and comfort and a trend toward improved dementia knowledge. Students’ post-experience surveys emphasized learning communication strategies, making a difference, empathy, reciprocal benefits, and realizing the complexity of a dementia diagnosis. This pilot study demonstrates the feasibility of delivering remote service learning and social interventions for adults with dementia and provides a useful road map for others interested in increasing their reach by adapting in-person group behavioral interventions for remote delivery.

Building Student Sustainability Competencies through a Trash-Practice Nudge Project: Service Learning Case Study in Kuwait

This discussion describes an experimental behavioral economics class implemented in a service learning format. Students implemented two nudge interventions to influence public trash behavior, which is an issue throughout the Middle East/North Africa (MENA). The aim in one project was to encourage more use of trash bins in a multi-screen theater and in the other to sort plastic, glass, and paper when throwing trash in the public bins at a university. These two organizations paid the implementation costs, which were quite low, as common for most nudges. The class was co-taught by two university faculty and several personnel from governmental and UN offices responsible for building nudge capabilities in Kuwait. In each case, results in the student projects demonstrated that nudging resulted in a substantial improvement. Students gained strong competencies in applying sustainability principles to a specific problem and in carrying out a real-world project. They learned the importance of collaborating with stakeholders and got to see that their work was actually used in policy formation by the Kuwait government and the UNDP’s Kuwait office.

Community Empowerment Through PPK Ormawa To Strengthen Interest In Reading Rural Communities

Community service is a key activity of student organizations (Ormawa) to foster social awareness, empathy, and solidarity through science, technology, arts, and culture. The Student Organization Capacity Strengthening Program (PPK Ormawa), funded by the Directorate General of Higher Education, Research, and Technology, aims to enhance Ormawa's quality and develop students' soft skills and competencies. In 2023, HIMA PGSD/HIMMI of Alma Ata University received a grant to implement PPK Ormawa in Kalurahan Muntuk-Dlingo, Bantul Regency, focusing on boosting reading interest in rural communities. The activities included learning guidance to strengthen literacy and numeracy, utilizing the Service-Learning (S-L) method. Over four months, the program created a reading-friendly environment, formed regular reading groups, and developed STEAM-based learning modules. Post-test results showed significant improvement, with mastery levels increasing from 35% to 96% and the class average score rising from 64.28 to 89.96. PPK Ormawa successfully enhanced participants' literacy and numeracy understanding and built a lifelong learning environment. Future recommendations include updating literacy content, providing continuous training, conducting literacy campaigns, collaborating with educational institutions and local communities, and regular evaluations.

Developing a group-based psychoeducation intervention for adoptive parents and foster carers in a specialist child and adolescent mental health service setting

Children and young people in foster and adoptive families are considered more vulnerable to a high level of mental health need when compared to peers who are not care-experienced or adopted. Acceptance of this view amongst clinical providers and policy makers has necessitated the development of specialist provision and dedicated care pathways within child and adolescent mental health services. In this provision, practitioner-initiated quality improvement projects help in appraising the effectiveness of clinical interventions in local contexts, as well as identifying areas for service learning and practice reflection. This article reports on the evaluation of a mentalisation-based psychoeducation group intervention for adoptive parents and foster carers. The evaluation activity took place in a single child and adolescent mental health service setting, starting during the COVID-19 pandemic, with the intervention being implemented online via videoconferencing. In the article, after introducing the intervention (based on the Family Minds model), an analysis of clinical data collected pre- and post-intervention is reported. Few results of the analysis regarding the two pre- and post-measures reached statistical significance, indicating only changes in the magnitude of stress in the parent/carer-child system. A series of reflections are posed that consider what this finding means in developing fit-for-purpose support for adoptive parents and foster carers in child and adolescent mental health service contexts.

Methods for Teaching Health Equity and Diversity, Equity Inclusion, and Accessibility to Public Health Practitioners: A Semisystematic Review of the Literature.

Training developers and educators play a crucial role in building strategic skills among the public health workforce. They prepare the workforce to respond to and address emerging concerns and priorities, including on the topics of health equity and diversity, equity, inclusion, and accessibility (DEIA). The purpose of this semisystematic literature review was to identify current evidence-based methods that training developers and educators can apply when teaching DEIA and health equity principles to public health practitioners from various disciplines in the workforce. We conducted a semisystematic literature review because this methodology's purpose is to extract rich, in-depth descriptions that matched the aim to find evidence-based teaching methods to apply. Six methods that hold promise for effective teaching health equity and DEIA principles emerged as themes: Critical Reflection, Service Learning, Case Studies, Peer-Learning/Dialogue, Workshops, and Simulation Learning. Considerations for best practice identified in this literature review include using multimodal approach to support different learning styles among diverse audiences, tailoring content based on training needs analysis recommendations, and considering onus placed on instructors and learners depending on the content and setting.

Developing Servant Leadership through Experience and Practice: A Case Study in Service Learning.

Servant leadership is characterized by a core altruistic calling and central attributes of genuine caring, humility, and empathy, and in recent years, has become a style of leadership recommended to be addressed in sports management classrooms because of its associated positive outcomes and emphasis on ethical behavior and decision-making. As the relevance and popularity of servant leadership continue to grow, it gives rise to matters of how this approach to leadership can be better studied and taught to current and aspirant sports professionals. Thus, the purpose of this qualitative case study is to analyze a community-based service-learning project as a mode for developing servant leaders as part of a college sports management curriculum. Nineteen upper-level college sports management students participated in this study by serving as mentors in an after-school program for underprivileged elementary school students for 12 h across the course of six weeks. Participants then completed a written reflection upon the conclusion of the service project. Content analysis of these reflections suggests that service learning may be a positive method for developing servant leaders. The article closes with a discussion of findings, proposed future research questions, as well as ideas for future service-learning projects aimed at developing servant leaders.

How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education

This research explores the acquisition of soft skills in a service learning project in the Complutense University of Madrid's library and information science undergraduate program. Reaching its fifth edition in 2021–22, the project aimed to integrate older persons into the social fabric of a residential enclave of Madrid known as “Parque Móvil.” The research method was a case study based on a diverse set of data, including a survey, a focus group, and journal observations. In the analysis of the data, attention was paid to the context in which the project took place, the notion of “social roles,” and the differences between two groups of participating students. The results show that working in different locations and outside the classroom changed students’ agentic position, as they were required to take on different roles and negotiate them with community partners. Additionally, these roles varied in terms of associated tasks and functions and were emergent, not static. By having to negotiate social roles with community partners, students experienced intense emotions, which equipped them with additional non-cognitive tools for reflection and comprehension. They also needed to engage in community information practices to deal with information silence and information noise, which, together with the need to get along with uncertainty, may support recent claims to introduce more information behavior theories in LIS education.

Enhancing engineering students’ satisfaction with online learning: factors, framework, and strategies

IntroductionThe learning experience has undergone significant changes recently, particularly with the adoption of advanced technology and online lectures to address challenges such as pandemics. In fields like engineering, where hands-on classes are essential, the online learning environment plays a crucial role in shaping students’ experiences and satisfaction.MethodsThis study aimed to explore the key factors affecting engineering students’ satisfaction with online learning. A structured survey was administered to 263 students across various engineering disciplines and academic levels, all of whom had experienced both in-person learning before the pandemic and online learning during the pandemic. Factor analysis and multiple linear regression were employed to analyze the data.ResultsThe analysis identified interactions, services, and technology as the main factors positively influencing online learning satisfaction. The regression analysis further revealed that students’ satisfaction is significantly dependent on the availability and quality of online learning services, assessment and interaction tools, and technology.DiscussionThis study highlights the critical factors that enhance engineering students’ satisfaction with online learning. It offers strategies for educators to improve online learning environments, emphasizing the importance of quality services, assessment, and interaction tools. These findings can guide the development of more effective online learning experiences in engineering education.

Impact of the JumpStart Service—Learning Experience on Leadership Skills Among University Student Ameri-Corp Volunteers

This study aimed to explore the motivation for university students to become JumpStart AmeriCorps members (volunteers) and to examine the relationship between volunteers’ participation in the program and their leadership skills development. A total of 46 participants were surveyed to identify their two main reasons for becoming a JumpStart AmeriCorps volunteer. The results showed that most of the participants were motivated by the opportunity to gain field experience with children and to fulfill their passion of working with children. Furthermore, the program was found to provide a valuable platform for college students to engage in community service and volunteerism and to develop leadership skills in early childhood education. These findings highlight the importance of providing practical opportunities for college students to gain experience in the field and to contribute to their communities.

Qualitative assessment of psychosocial factors influencing adolescents living with HIV in targeted health facilities in Kwara state Nigeria

BackgroundThere is growing concern about the rising prevalence of HIV infection among adolescents worldwide and the various challenges that accompany living with HIV among this population. This study investigated the social and psychological factors influencing adolescents living with HIV in selected treatment health facilities in Kwara State, Nigeria.MethodsStudy adopted qualitative data collection method with six focus group discussions (FGDs) conducted across three health facilities, three sessions each for both males and females. Discussions were conducted in English and Yoruba languages, audio-recorded, transcribed, and translated into English. Content analysis was performed using MAXQDA Analytic Pro 2020.ResultsA total of 44 participants, comprising 24 males and 20 females aged 10 to 19, participated in the FGDs. More than ninety percent of the adolescents had not disclosed their HIV status to anyone beyond the health care providers, their parents/caregivers, and a few immediate family members. Keeping their HIV status private helped mitigate stigma and discrimination. Common immediate reactions to status disclosure to the adolescents included sadness, hopelessness, and bitterness. However, Operation Triple Zero program, which offered peer-to-peer learning and effective mental health services has been very effective and helpful. Also, sexual risk behavior is still high among sexually active adolescents despite their HIV-positive status.ConclusionAdolescents living with HIV face numerous social and psychological challenges, including sadness about their HIV-positive status. This exposes them to various mental health disorders. However, Operation Triple Zero has been acknowledged as the most effective platform for meeting their psychosocial needs.

Pendampingan Legalitas Usaha NIB (Nomor Izin Berusaha) dan Sertifikat Halal Bagi Pelaku UMKM di Kelurahan Gentong

This article discusses the importance of business legality, especially in obtaining Business Identification Numbers (NIB) and Halal Certificates for Micro, Small and Medium Enterprises (MSMEs) in Gentong Village, Pasuruan. Gentong District has many MSMEs that play an important role in the local economy, but face challenges in understanding and managing business legality, which results in limited access to wider markets. This article highlights the mentoring program carried out using the Service Learning method, which involves direct interaction between academics, students and MSME actors. This program aims to increase the understanding and skills of MSME players in managing NIB and Halal Certificates, as well as overcoming bureaucratic obstacles which often become obstacles in managing business legality. Through this approach, MSME players are expected to be able to increase the competitiveness and sustainability of their businesses. This article also examines relevant theories, such as Legitimacy Theory, Social Capital Theory, and Market Access Theory, which support the importance of business legality in building reputation, expanding markets, and reducing legal risks. The results of this mentoring program show that with adequate business legality, MSMEs in Gentong Village are able to expand business networks, increase credibility, and access larger market opportunities, both at the local and international levels. Thus, business legality is not only an administrative fulfillment, but also an important business strategy for the growth and sustainability of MSME businesses amidst increasingly tight market competition.

Meningkatkan Kualitas Hidup Masyarakat Melalui Pengembangan Potensi Lokal dan Pemberdayaan Komunitas di Desa Lajuk Kabupaten Pasuruan

Community Service Learning (KKN) is a community service program conducted by students of Universitas PGRI Wiranegara. This service activity was carried out in Lajuk Village, Gondang Wetan District, Pasuruan Regency. This study employed a Community-Based Participatory Research (CBPR) approach to involve the community in every stage of the program. The research results showed that the KKN program has successfully improved access to information, environmental awareness, quality of education, and strengthened social and religious bonds in Lajuk Village. Active community participation in every program activity indicates the success of the participatory approach implemented. Overall, this KKN has proven that students can be effective agents of change in village development. Collaboration between students, the community, and the village government is the key to the success of this program. The implementation of this KKN provides important recommendations for the organization of future KKN, namely the importance of involving the community from the early planning stages, selecting work programs that are relevant to the needs of the community, and ensuring the sustainability of programs after the KKN is completed.

Cultivating long-term well-being through transformative undergraduate education.

Despite the growing body of research suggesting certain pedagogical approaches that can support student well-being, higher education has not fully embraced these approaches and typically still does not view well-being as a high priority in comparison with other metrics such as retention or GPA. Here, we contend that universities must play an active role in supporting lifelong well-being in their student populations by expanding their definitions of student success and providing opportunities and programs that support elements related to well-being. We propose a student well-being nexus, which comprises a sense of belonging, agency, purpose, identity, civic engagement, and financial well-being. This article provides a perspective on the importance of each element to well-being and which pedagogical practices have been shown to support various dimensions of well-being in undergraduate education, such as service learning, undergraduate research, and mentoring. In addition, it showcases 6 exceptional initiatives from various universities that aim to support one or more of the student well-being nexus dimensions, which can serve as models for other universities. Finally, several guiding principles are outlined for higher education institutions to support the implementation of student well-being initiatives and transformational learning opportunities. These include assessment of initiatives, embedding initiatives into the curriculum, and avoidance of creating additional financial burdens for students. These efforts can promote well-being on college campuses and beyond graduation.

Graph neural network based intelligent tutoring system: A survey

Online education is developing rapidly driven by artificial intelligence technology. The massive learning resources lead to information overload and low resource utilization. Intelligent tutoring system (ITS) plays a vital role in the education platform, providing personalized learning services for students. The data obtained from the online education platform has complex correlations, which can be potentially transformed into multi-level graph structures. In recent years, graph neural networks (GNNs) have been tried to be introduced into intelligent learning services due to their superior performance in processing graph-structured data. This paper aims to provide researchers and engineers with a general overview of modeling processes and techniques for intelligent learning services based on GNNs. Through a careful review of the advanced models published between 2019 and 2023, existing research primarily focuses on four detailed areas within the smart services scenario. The GNN models involved are systematically classified, and the principles, pioneers and variants of various models are summarized in detail. Simultaneously, this paper analyzes the applications, the specific problems to be solved, and the technologies and innovations of graph-based models in the four key areas. In addition, we examine the commonly used datasets and evaluation metrics in the field of education. Finally, the current challenges and future development trends are summarized to provide comprehensive and in-depth guidance for research in related fields.

Efficacy of continuous employee learning and development in the South African public service between 2014 to 2023 era

Modern technologies have intensified innovations and necessitated changes in public service processes and operations. Continuous employee learning development (CELD) is one means of the molecule-atom that keep employees motivated and sustain competitiveness. The study explored the efficacy of CELD in relation to modern technology in the South African (SA) public service departments between 2014 to 2023 era. Departments are faced with challenge of equipping their employees with adequate professional and technical skills for both the present and the future in order to deliver specific government priorities. Data for the study were gathered utilizing a qualitative semi-structured e-questionnaire. The study sample consisted of 677 human capital development practitioners from national and provincial government departments in SA. The inefficacy CELD and the inadequacy of technological infrastructure and service delivery can be attributed to the failure by executive management and senior managers to invest in CELD to prepare employees for digital world. It is recommended that departments should use Ruggles’s knowledge management, Kirkpatrick’s training, and Becker and Schultz’s human capital models as sound measurement tools in order to gain a true return on investment. The study adds pragmatic insight into the value of CELD in the new technological environment in public service departments.

Pemanfaatan Minyak Jelantah sebagai Bahan Dasar Pembuatan Lilin Aromaterapi di Panti Asuhan Vallery

Indonesia is one of the largest consumers of cooking oil in the world. Cooking oil functions to conduct heat in frying food. Used cooking oil or used cooking oil can be used and utilized. Disposal of used cooking oil can also cause environmental damage. Therefore, we need to be able to utilize used cooking oil into something that has economic value for society. This program is implemented to educate children at the Vallery orphanage so they can make an innovative aromatherapy candle product using used cooking oil. This activity aims to provide understanding to the children of the Vallery Orphanage as partners in the use of used cooking oil as an ingredient for making aromatherapy candles. This aromatherapy candle can provide a step that can potentially be developed as an alternative income for nursing home managers because it has economic value. This program is implemented as a real action from the leadership project course which aims to train the ability of PPG Pre-service students to lead through service learning activities or the ability to serve the community or society. Through this program, students are expected to be able to contribute to solving problems that exist in society. The implementation method for this activity is socialization by means of a presentation and followed by training in making aromatherapy candles made from used cooking oil.

Percepciones sobre educación interprofesional en estudiantes y docentes de primer año en carreras de Ciencias de la Salud a través de Aprendizaje-Servicio en contexto de COVID-19: un análisis mixto

IntroductionInterprofessional education (IPE) is crucial for the training of future health professionals, promoting collaboration and teamwork between disciplines. This study analyzes the perceptions about IPE of students and teachers in first year health sciences courses, using a Service Learning (S-L) methodology, which was conducted online during the COVID-19 pandemic. MethodologyA sequential mixed-method approach was implemented involving 88 students and 12 faculty members from Occupational Therapy, Physiotherapy, Nutrition and Dietetics, and Speech Therapy. ResultsThe findings revealed significant differences in the disposition towards interprofessional learning and interprofessional education after the intervention, especially in Nutrition and Dietetics students. Furthermore, the qualitative analysis highlighted the favorable perception of students and teachers towards IPE in virtual mode. Key skills such as interaction, communication, commitment, respect, and empathy were highlighted. The triangulation of qualitative and quantitative data showed convergence in “teamwork” and “patient-centeredness”. ConclusionThis study supports the importance of IPE in the undergraduate training of health professionals, even in virtual environments like the present. Students demonstrated an excellent disposition and patient-centered approach. These findings underscore the need to continue developing undergraduate IPE programs, equipping students with skills and competencies for their future professional careers.

Critical Review of Citizenship Discourse and Service Learning: Focusing on the ‘Active Citizenship’ of the Third Way policy and Critical Discussions about it

Critical Review of Citizenship Discourse and Service Learning: Focusing on the ‘Active Citizenship’ of the Third Way policy and Critical Discussions about it

Service Learning in non-formal education in a penitentiary center

Introduction: Prisons should promote educational activities in formal and non-formal settings in accordance with the educational model that is carried out in educational contexts other than prisons. Methodology: The aim of this proposal is to promote social commitment and the development of skills, values and attitudes necessary for social reintegration. To this end, the aim is to develop this activity in the context of non-formal education within the prison environment, through the application of a service-learning methodology. Results and Discussion: Over the course of ten sessions, inmates will be able to work with young people at risk of social exclusion by telling their life stories. In this way, the prisoners will have to work on personal introspection and develop strategies to help prevent delinquency in these young people. Conclusions: All this will favour the development of a social commitment in the persons deprived of liberty and therefore, a series of skills and attitudes that will be necessary for their future reintegration.