Organizational Knowledge Research Articles

The Impact of Total Quality Management (TQM) on Innovation Performance with Knowledge Sharing and Organizational Culture as Intervening Variables: A Study on PT Pos Indonesia (Persero) Bandung

This study examines the effect of Total Quality Management (TQM) on innovation performance at the Main Branch Office of PT Pos Indonesia (Persero) Bandung, with knowledge sharing and organizational culture serving as intervening variables. The data was collected using a saturated sampling of 85 respondents and analysed using Structural Equation Modelling using SmartPLS. This research method is commonly used in quantitative research. Organisational culture, knowledge sharing, and innovation performance are all positively and significantly impacted by TQM, according to the findings. Furthermore, the connection between TQM and innovation performance is moderated to a large extent by both knowledge sharing and organisational culture. This research shows that TQM, supported by a values-driven culture and an emphasis on information sharing, is essential for encouraging innovation.

Book cluster: a new approach to explore the evolution of knowledge organization in ancient China

Abstract Chinese ancient book catalogs have persisted for over two millennia, serving as ancient knowledge organization systems and cultural heritage of great academic value. This article introduces the concept of “book cluster,” a novel approach to studying catalog classification evolution, offering a meso-level perspective that bridges books and categories. Drawing from computational methods, we identify clusters of books with similar categorization trajectories, enabling more efficient and intuitive exploration of knowledge organization trends. We review existing research on catalog classification, highlighting the traditional qualitative analysis and emerging computational methods. We then present our data source and processing methods. The concept of book cluster is defined, along with the algorithm for cluster identification and feature extraction. A case study demonstrates the potential of the book cluster concept in analyzing classification changes and knowledge inheritance. Additionally, we introduce an online analytical platform for further exploration. Through computational analysis of book clusters, we gain insights into the evolution of ancient book recording, circulation, and academic contexts. Book clusters offer clues about the content of lost books. This research lays the groundwork for future iterations. By pioneering the study of knowledge organization evolution using book clusters, we enhance our understanding of Chinese history's academic culture and knowledge preservation.

Do employees matter, or is everything a facade? Effective knowledge management targeting well-being

Purpose The competency trap can occur when organizations become resistant to change due to their existing competencies, leading to a culture of complacency and hindering adaptability and innovation. This paper aims to understand this trap and its hindrance to organizational learning and knowledge acquisition. The study aims to integrate employee well-being into knowledge management (KM) strategies to overcome obstacles and demonstrate its significant contribution to effective KM and improving overall organizational health. Design/methodology/approach A systematic literature review (SLR) process was used in this research, with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol used to scrutinize articles for review. Only 50 peer-reviewed articles from 2000 to 2023 that focused on KM and employee well-being were included for review. Findings Organizations can tackle the competency trap by managing knowledge effectively and prioritizing employee well-being. When considered for effective KM, the PERMA (positive emotions, engagement, relationship, meaning and accomplishment) facets of well-being strategically supports knowledge sharing and sustainable organizational change through KM. Practical implications Focusing on PERMA facets of well-being in KM, an organization can emphasize employees' sense of achievement, addressing the competency trap to build a culture of knowledge sharing. This approach benefits professionals in developing an effective KM system. Originality/value This paper addresses the challenge of the competency trap, which has gained less academic attention, and explores KM from a well-being perspective.

The what, the when and the how: A qualitative study of allied health decision-maker perspectives on factors influencing the development and implementation of advanced and extended scopes of practice in Australia.

Health workforce supply is critical to ensuring the delivery of essential healthcare and may be enhanced via mechanisms which alter the scopes of practice of health professions. The aim of this paper is to study the collective perspectives of allied health decision-makers on factors which influence their development and implementation of advanced and extended scope of practice initiatives, and how they contribute to scope of practice change. The reasoning for the selection of each factor will also be examined. A grounded-theory, qualitative study of the experiences of allied health directors and senior managers across two Australian State/Territory jurisdictions. Twenty allied health decision-makers participated in the study. Data coding of interview transcripts identified 14 factors specific to scope of practice change, spanning rational (n=8) and non-rational (n=6) decision-making approaches. Leadership, Governance, Needs of organisational leaders, Resourcing, Knowledge, skills & experience - clinical, Supporting resources, Knowledge & skills - change and Sustainability were identified as being rational and enabling in and of themselves, with Leadership seen as being most influential. Comparatively, the non-rational factors of Socio-economic & political environment, Perceived patient need, Organisational environment, Change culture & appetite, Perceived professional territorialism and Actual professional territorialism were more varied, and primarily influenced the timing/catalyst and application of decision-making. The complex interplay between these factors was conceptually represented as a decision-making construct. Allied health decision-makers hold a complex, systems-level understanding of scope of practice change. Whilst rational decision criteria were predominant and seen to enable scope change, non-rational influences reflected greater variation in decision timing/catalyst and application, thus emphasising the human dimensions of decision-making. Further research is required to better understand how decision-makers integrate and weight these decision-making factors to determine their relative importance and to inform the development of structured decision tools.

Digital Organizational Culture, Organizational Readiness, and Knowledge Acquisition Affecting Digital Transformation in SMEs from Food Manufacturing Sector

Small and medium-sized enterprises (SMEs) operating in Thailand’s food manufacturing sector face increasing pressure to embrace digital transformation. This study explores the critical factors influencing digital transformation in SMEs, focusing on digital organizational culture, knowledge acquisition, and organizational readiness. Drawing upon the Technology–Organization–Environment (TOE) framework, we investigate the relationships between digital organizational culture, knowledge acquisition, organizational readiness, and digital transformation. Data were collected from 198 food manufacturing SMEs using purposive sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Our findings underscore the pivotal role of digital organizational culture and knowledge acquisition in facilitating digital transformation within Thai SMEs. We also reveal that organizational readiness acts as a full mediator, significantly impacting the success of digital transformation initiatives. Practically, this study highlights the importance of fostering a robust digital organizational culture through collaborative efforts and advocating for knowledge exchange from external sources. Additionally, it emphasizes the need for SMEs to allocate resources and prioritize readiness for change to ensure seamless digital transformation. Theoretically, our research contributes to a deeper understanding of the digital transformation journey within the context of SMEs in the food manufacturing industry. By aligning with the TOE framework, we provide valuable insights tailored to SMEs, offering guidance for navigating the complexities of digital transformation in today’s rapidly evolving business landscape.

Gender and sexuality in knowledge organization systems

This article addresses the terms and concepts in knowledge organization systems related to individuals and social groups with sexual and gender identities that do not conform to cis-heteronormativity. Preliminary insights suggest that these concepts are not represented adequately in knowledge organization systems. Although advancements in gender and sexuality studies have occurred, these systems have not developed accordingly and as a result, hinder the recognition of the diverse range of sexual and gender identities thereby risking the perpetuation of prejudiced and discriminatory discourses about the respective individuals and groups. This exploratory qualitative study investigates terms and concepts reflecting terminological, social, and rights advancements relating to sexual and gender-diverse individuals. A bibliographic search was conducted in books, scientific articles, guides, and manuals addressing these advancements to support the construction of a conceptual map representation of the concepts. The study systematically structured representations hierarchically, beginning with overarching concepts and gradually delving into more specific ones. This approach was guided by a comprehensive understanding of the domain under analysis, ensuring clarity and accessibility for the reader. The organization of knowledge needs to incorporate gender and sexuality in the construction of knowledge organization systems so that diversity is adequately represented in these systems.

Managing Employee Retention Concerns: Evidence from U.S. Census Data

ABSTRACT Using Census microdata on 28,000 manufacturing plants, we examine how firms manage employee retention concerns. In response to reductions in the local unemployment rate, plants take additional steps beyond increasing compensation. First, plants adjust bonus architecture to ensure bonuses can be paid. Second, plants offer more agency to employees by deploying high-involvement work practices that generate longer-term commitment. Third, plants pull these retention levers less when they have high availability and use of data as this reduces the adverse effects of employee turnover on organizational knowledge. These results are robust to using the fracking revolution as a shock increasing firms’ retention concerns. Additionally, we observe that although compensation increases tend to spill over to other plants within the same firm—aligning with theories of inequity aversion—adjustments to bonus architecture and the provision of employee agency do not, suggesting these may be more cost-effective strategies for multiplant firms. JEL Classifications: J63; M51; M54.

The Software Artifacts as Knowledge Products: A Systematic Review

Software industry organizations use different knowledge that can be consolidated, as in the case of a software artifact. A software artifact represents all organizational knowledge, as well as a knowledge product, once it has the same purpose as a software artifact in those organizations. However, these organizations face difficulties to update both software artifact and knowledge products continuously. So, this article aims to identify and understand the state of the art of adaptable software artifacts as knowledge products within software industry organizations. Therefore, we carried out a systematic literature review using searches in scientific digital databases. Our results point out 51 articles grouped into six categories according to their respective goals: explicit knowledge, in the most diverse forms; overview of the software industry; knowledge products; adaptive software artifacts; explicit knowledge within organizations of the software industry; and knowledge products in organizations of the software industry. Thus, these categories sought to group related issues; however, none of them presented a clear relationship on adaptive software artifacts as knowledge products within software industry organizations. However, the main finding of this research concerns the support of adaptable software artifacts backing the registration, storage and updating of organizational knowledge. That occurs since such organizations are inserted in the context of several technological changes, in which such adaptable software artifacts would be a support to keep the knowledge available and updated.

Differentiation in perceived organizational support and knowledge sharing of outsourced employees – a cross-hierarchy moderating model

PurposeOutsourcing has become a crucial avenue for companies to acquire external knowledge. To better understand how dual organizational supports influence the knowledge sharing behavior of outsourced employees within triangular employment relationships, grounded in social exchange theory, this study explores the effect and mechanism of differentiation in perceived organizational support (DPOS) on knowledge sharing of outsourced employees.Design/methodology/approachA two-wave survey was conducted to test the hypotheses, and data were collected from 271 outsourced employees and their leaders (from client organizations) in 52 interorganizational teams.FindingsResults show that DPOS positively affect the knowledge sharing of outsourced employees and has a stronger predictive value than that of client organizational support. Outsourced employees’ psychological ownership to the interorganizational team mediates this relationship. Task interdependence plays a positive cross-hierarchy moderating role in the relationship between DPOS and psychological ownership to the interorganizational team.Practical implicationsThis research provides practical advice for support strategies of client and supplier organizations.Originality/valueResults provide further understanding for outsourced employees’ psychological and behavioral mode in triangular employment contexts.

Researching Informational Technologies of Trust: From Blockchain to Paradata and Digital Archives

ABSTRACTInformation science research has a long‐time interest in diverse informational means of codifying, communicating and maintaining trust as an antecedent and outcome of information, and a central constituent of information practices. While the landscape of the gatekeepers and guarantors of access to trustworthy information for a long time remained relatively stable, since the turn of the millennium, it has evolved rapidly with several new and repurposed social and digital technologies developed and repurposed for mediating and preserving trust. The purpose of this panel is to engage in exploring from theoretical, practical and empirical perspectives such technologies across the information field. The panelists present research conceptualizing, documenting, developing and describing informational technologies of mediating and preserving trust specifically addressing: 1) what different approaches to mediating and maintaining trust exist and can be identified in information science and technology research and practice; 2) how different information technologies of trust influence the understanding and conceptualisations of trust and trustworthy information; and 3) what novel insights from the current state‐of‐the‐art research can be drawn for helping practitioners to empower and put people first when interacting with informational technologies of trust in different areas of the information field, including knowledge organisation and information behaviour and practices, records management, digital preservation, and and development of information systems and services.

Knowledge Organization Systems and Provenance: Experiences and Challenges

ABSTRACTThis panel is situated at the intersections of Knowledge Organization Systems (KOS) and provenance research. In this panel, we will share experiences and challenges in documenting the changes of a KOS The panelists will provide real‐world examples drawn from their research and practice. These examples range from KOSs used in LIS, such as the Dewey Decimal Classifications, Homosaurus, and Library of Congress Subject Headings; to extended information science research fields, such as digital preservation metadata standards, biodiversity taxonomies, and ontologies. Currently, the models and practices for documenting changes in KOSs fall short in supporting even simple provenance queries like “who made the change?”“what are the reasons for the change?”or“when was the change made?” The panelists will collectively discuss examples of queries we have faced, as well as the implications for provenance for KOS research and practice.This panel is sponsored by Classification & Metadata Research Special Interest Group (SIG‐CMR).

Tacit knowledge sharing in organizations: Evidence from a qualitative analysis of the Ministry of Hajj and Umrah’s Agency for Visiting Affairs, Saudi Arabia

Tacit knowledge in organizations has many potential benefits. To unlock them, organizations must skillfully facilitate members’ sharing of tacit knowledge in ways that often do not apply to the sharing of explicit knowledge. The aim of this qualitative study is to clarify both the extent and the form of tacit knowledge sharing in an important Saudi Arabian ministerial agency: the Agency for Visiting Affairs in the Ministry of Hajj and Umrah. Semi-structured one-on-one interviews were conducted with eleven supervisors in the Agency for Visiting Affairs. The results of these interviews show that the interviewees and their colleagues shared tacit knowledge formally and informally. Formal approaches involved highly regimented job contexts such as job-rotation and job-training programs. Informal approaches involved casual regular gatherings and social-media platforms. Both formal and informal approaches enhanced tacit knowledge sharing within the agency. A further finding from the interviews was that rewards (e.g., employee-of-the-month designations) incentivized knowledge sharing. The study’s overall findings should give organizations in-depth insight into how they can facilitate tacit knowledge sharing in ways that align with specific organizational contexts and goals.

Age-Friendly Healthcare: An Evolutionary Concept Analysis.

Aging populations require adapting healthcare systems for older adult's specific needs. Numerous initiatives to improve older-patient care have emerged, but the field lacks a unified framework. The current study aims to provide a systematic concept analysis of 'age-friendly healthcare', examining its characteristics, components and structure. Rodger's evolutionary concept analysis. Searches were conducted in ProQuest, CINAHL, PubMed and Scopus databases between November 2022 and October 2023, utilising the PRISMA 2020 reporting checklist. A literature search using specific terms relevant to age-friendly healthcare retrieved 1407 articles. After screening for duplicates and relevance, 140 articles were examined for eligibility based on inclusion criteria for age-friendly care, language and full-text availability. Following full-text screening, 65 articles were included for data extraction by multiple researchers to synthesise theoretical, methodological and design elements. Our findings highlight key attributes of age-friendly healthcare: Respect for older adults' autonomy and needs; leadership and organisational knowledge and support; Proactive policies and processes of care; holistic care environments; and communication and follow-up with awareness of challenges and barriers as well as prioritisation of continuity-of-care. The concept of age-friendly healthcare is still developing, with much research focused on development and implementation rather than evaluation of real-world patient and health-system outcomes. Our analysis of the concept may help unify the field and clarify future research directions through identification of areas requiring further study and enable development of improved practices and policies for implementing age-friendly healthcare in a variety of settings. This concept analysis did not include any patient or public involvement. This study utilised the PRISMA reporting checklist.

Building awareness of the role of knowledge: risks of knowledge for public security and organisations

Building awareness of the role of knowledge: risks of knowledge for public security and organisations

The Determinant Factor of Employee Engagement at Palm Oil Plantations Company in Central Kalimantan Province

With today's tougher business competition, many companies have realized how important human resources (HR) are. Organizational culture, knowledge management, and employee engagement are the keys to the success of human resources. This study aims to see the influence of organizational culture, knowledge management on employee engagement. This type of research uses mixed methods. Mixed Methods is a research method that combines quantitative research and qualitative research. In this research method using a sequential explanatory combination, starting with using quantitative methods and then expanding with qualitative and comparing the average results of both. In this study using a linearity test which is used to identify the regression model of the independent variable on the dependent variable, the study focused on a population of 1960 companies and 321 employees from the Palm Oil Company Group. The sample size consisted of 179 employees. The findings of the study are: 1) Organizational culture positively impacts employee engagement in Palm Oil Companies in Central Kalimantan Province, and 2) Knowledge management also has a positive effect on employee engagement in Palm Oil Companies in Central Kalimantan Province.

Knowledge Workers and the Rise of Artificial Intelligence: Navigating New Challenges

This exploratory study examines the evolving role of knowledge workers in the age of artificial intelligence (AI), focusing on the challenges and opportunities AI presents for productivity, creativity, and organizational processes. Through a comprehensive literature review, the study explores how AI technologies, particularly generative AI, influence knowledge work by automating routine tasks and enabling higher-level cognitive activities. The findings emphasize the need for knowledge workers to develop new skills to collaborate with AI systems, while organizations must adopt strategies that balance automation with human oversight. The study identifies future research directions, including empirical investigations into the integration of AI into knowledge workflows, the impact on creativity, and the ethical considerations of AI in decision-making processes. The conclusions underscore the importance of continuous learning and adaptation as knowledge workers and organizations navigate the rapidly evolving technological landscape.

The Influence of Organizational Culture and Knowledge Sharing on Employee Performance with Job Satisfaction as an Intervening at PT. XYZ

The Influence of Organizational Culture and Knowledge Sharing on Employee Performance with Job Satisfaction as an Intervening at PT. XYZ

Exploring the Black Box of Knowledge Capture in Public Complaint Management

This paper examines the risk of knowledge loss in managing public complaints. Drawing upon the literature on public complaint management and knowledge management (KM), in-depth interviews were carried out with the Public Complaint Bureau (PCB), a government agency responsible for handling public complaints. Interview data was meticulously recorded and transcribed to elicit an understanding of prominent factors of knowledge capture and knowledge organisation in handling public complaints. Focus-group discussions were also carried out to generate further insights. Documentation such Standard Operating Procedures (SOP), circulars and public reports were scrutinised to corroborate interview data. Research findings strongly indicate that inadequate knowledge capture and organisation have created a ‘black box’ in public complaint management. This black box has led to an ambiguous operating environment for PCB employees, caused by knowledge dissipation and evaporation. These issues stem from diverse individual knowledge practices and poorly designed knowledge flows within the organisation, resulting in significant knowledge loss. This qualitative research is expected to benefit organisations, mainly the government in improving knowledge capture and organisation practices by critically considering implementing KM efforts to avoid severe knowledge loss. It will also benefit the academic community for future reference.

Development of ICH Knowledge Organization System for Ontology-Based Approach

Development of ICH Knowledge Organization System for Ontology-Based Approach

Empowering knowledge management in enhancing the performance of higher education institutions in the era of industrial revolution 4.0: A mediating role of innovation

Education is the most important element of economic growth and development, Pakistan is full of resources, but improper use of resources leads to it being underdeveloped. Where appropriate education standards can help Pakistan overcome economic problems. Therefore, Pakistan has failed to establish new universities in the last two decades. On the other hand, the performance of the education sector of Pakistan is insignificant and nowhere exists in international rankings. Higher education institutions (HEIs) are progressively incorporating modern technologies and creative approaches to improve their performance in the context of Education 4.0. This study uses innovation as a mediating variable to examine the relationship between knowledge management (KM) and HEI performance. (KM), which includes the organized administration of an organization's knowledge resources, is essential for creating an atmosphere that supports ongoing education and development. Educational paradigms and operational efficiencies are being reshaped by innovation, which is defined by the application of technologies. This study aims to use knowledge management as a construct in enhancing HEIP, where innovation plays a contributing factor as a mediator. The unit of analysis was organization; therefore, the current study targeted 88 universities in Pakistan. The samples were selected via a stratified random sampling technique, and the data were analyzed via SMART PLS 4.0. The findings of the current study revealed that knowledge management in the era of Education 4.0 is a significant construct in enhancing HEIP. Similarly, the results of the mediation also revealed that innovation is a significant contributing factor to the progress of HIEIP. Furthermore, the research explores optimal methodologies and obstacles linked to the amalgamation of knowledge management and innovation, furnishing HEIs with an all-encompassing framework designed to prosper in the context of Education 4.0.