Knowledge Management Research Articles

Analyzing the Impact of the Knowledge Management Process on the Banking Sector Performance: By Using the Partial Least Square Method

ABSTRACTThe essence of this investigation was to elucidate the impact of knowledge management practices (KMP)—namely knowledge storage (KS), knowledge creation (KC), and knowledge application (KA)—on the performance dynamics of the banking sector in Yemen. Leveraging the partial least squares (PLS) method for analysis, this study scrutinized responses from 380 employees across Yemeni banks, revealing a significant and positive correlation between these knowledge management dimensions and the sector's performance metrics. Key to this study's findings is the assertion that KMP serves as a cornerstone for bolstering efficiency and competitiveness within Yemen's banking institutions. Notably, this research brings to light the pivotal roles played by both human capital and technological advancements in optimizing knowledge management processes. These factors collectively facilitate the sector's adaptability and responsiveness to the ever‐evolving financial landscape.

The Role of Blue Technology as a Driver in Realizing Sustainable Production of People’s Salt in East Java Province

This study explores how institutions and knowledge management influence the success of blue technology adoption in supporting sustainable community salt production in East Java Province. This research employs a quantitative approach, with primary data gathered through questionnaires distributed to salt farmers across various regencies/cities in East Java Province. The data was analyzed using structural equation modeling-partial least squares (SEM-PLS) with the assistance of SmartPLS 4 software to address the study’s objectives. The study results indicate that institutions positively influence sustainable production, with blue technology as a significant mediator in the relationship. In addition, knowledge management has also been proven to have a positive effect on sustainable production, where blue technology again significantly mediates this relationship. Overall, blue technology has a positive impact on the sustainability of salt production in East Java Province. This study offers novelty by highlighting the role of blue technology as a mediator in the relationship between institutions and knowledge management with sustainable production. In addition, this study emphasizes the importance of blue technology in increasing efficiency, reducing environmental impacts, and strengthening the adoption of innovative production method technology, waste management, salt processing products, and the use of renewable energy in more environmentally friendly salt businesses, which have not been widely discussed before.

A Study on the Water Management Knowledge of Traditional Villages from the Perspective of Stormwater Resilience—A Case Study of Changqi Ancient Village in Guangdong, China

With the advancement of resilience concepts, enhancing resilience capacity has become an effective approach to addressing rainwater and flooding issues. Most rural planning and construction efforts adopt urban planning models from economically developed regions, often leading to surface hardening, which subsequently causes drainage difficulties and severe surface water accumulation during the rainy season. In contrast, traditional Lingnan villages, exemplified by Guangdong’s Changqi Ancient Village, continue to function normally in flood-prone areas, suggesting that their water management knowledge merits investigation. Previous research on rainwater management in traditional Chinese villages has predominantly been qualitative, lacking scientific data support. This study employs an eco-social resilience perspective, combining field surveys and interviews with villagers, and utilizes the SWMM (Storm Water Management Model) software to conduct both qualitative and quantitative analyses of Changqi Ancient Village. The findings reveal the following: (1) The SWMM effectively quantifies rainwater and flood management in traditional villages. (2) From an ecological resilience perspective, the village’s geographical location is crucial. The topography, along with a rainwater regulation system comprising rivers, ponds, ditches, and permeable pavements, significantly influences the village’s drainage performance. (3) From a social resilience perspective, community participation is vital to the long-term stable development of traditional villages. This includes post-disaster collective fundraising by villagers for the restoration of rainwater and flood management facilities, the formulation of village regulations, and the construction and restoration of spiritual sites. (4) From an eco-social resilience perspective, the eco-social resilience system exhibits adaptive cyclical characteristics, where the geographical environment and the local economy significantly shape the ecological spatial patterns of Changqi, while positive interaction between nature and human society ensures the system’s dynamic equilibrium.

Leveraging Information Technologies for Organisational Learning and Knowledge Management: Enhancing Access and Educational Outcomes for Rural Students

PurposeThis study investigates the role of information technologies in enhancing organisational learning and knowledge management in South African rural universities, with the goal of improving access and educational outcomes for rural students. The research focuses on how digital tools can create more equitable learning environments and address the unique challenges faced by rural institutions. Study design/methodology/approachA scoping review of literature from 2000 to 2024 was conducted, employing the Diffusion of Innovation theory and Social Pedagogy Justice framework to analyse the impact of digital platforms on organisational learning and knowledge management in rural universities. The study examines how these tools can help bridge the gap between rural and urban students and address the challenges of limited resources and digital divides. FindingsThe study finds that information technologies can significantly improve organisational learning processes and knowledge management in rural universities by providing tools that promote inclusion and participation. Digital technologies, when thoughtfully implemented, can help reduce educational disparities by enhancing access to resources and supporting collaboration between students in urban and rural areas. The research suggests that a strategic approach to technology adoption, tailored to the local context, is key to achieving more equitable educational outcomes. Originality/valueThis research provides valuable insights for policymakers and educational leaders on how to leverage information technologies to advance social justice in education. By focusing on rural universities in South Africa, the study highlights the importance of addressing infrastructural and resource challenges while using digital tools to foster inclusion and equity. The findings offer practical strategies for enhancing the effectiveness of digital platforms in improving educational outcomes for traditionally underserved communities.

Examining the Barriers to Redesigning Smallholder Production Practices for Water-Use Efficiency in Numbi, Mbombela Local Municipality, South Africa

Smallholder farmers in South Africa face issues related to water shortages and poor irrigation water management. This study investigated barriers to improving water-use efficiency (WUE) in smallholder production practices in Numbi, South Africa. The objectives were to identify barriers in redesigning production practices for higher agricultural productivity and analyze the relationship between irrigation water supply and the adoption of WUE methods. From a population of 7696 people, 141 smallholder farmers were sampled using a simple random sampling technique through Taro Yamane’s sample size formula. The data were analyzed using Pearson’s correlation coefficient and descriptive statistics. Unreliable water supply (M = 3.78, SD = 0.85), poor soil water retention (M = 3.78, SD = 0.85), lack of water-efficient irrigation systems (M = 3.91, SD = 0.71), lack of water storage facilities (M = 3.85, SD = 0.93), limited access to credit (M = 4.09, SD = 0.85), income instability due to market fluctuations (M = 3.96, SD = 0.91), inadequate knowledge of irrigation management (M = 4.00, SD = 0.84), and harsh climatic factors were identified. A positive correlation (r = 0.339, n = 141, p < 0.001) between irrigation water source and WUE techniques was evident, indicating that irrigation water source had an insignificant impact on WUE methods. Resolving these barriers requires a holistic approach focusing on investments in irrigation infrastructure and targeted education initiatives by extension agents and other stakeholders, as this can enhance agricultural productivity.

Optimizing Sustainable Manufacturing: An Integrated Approach of Green Information’s Systems and Knowledge-Based Decisions in Industry 4.0: A Comparative Analysis

Adopting green information technology (IT) systems has become crucial for improving the environmental sustainability of manufacturing firms. To drive the manufacturing process more appropriately, management and administrators recognize the importance of developing green IT systems aligned with knowledge management (KM) practices. To accomplish the study objective, experts were engaged in a study conducted in Henan manufacturing firms to share their knowledge on the factors that influence management’s intention to adopt green IT systems concerning KM. The study collected 324 valid responses from industrial experts in Henan manufacturing industries through survey questionnaires. Using structural equation modeling (SEM), the hypotheses were evaluated, and the significance of each factor in the model was determined. The SEM results revealed that the KM process interpretation significantly influences green IT systems to improve manufacturing process development. Furthermore, the study found that combining KM processes and green practices has a more substantial impact on improving the manufacturing process. This suggests that integrating knowledge management practices with green IT systems can lead to better environmental sustainability and overall performance in manufacturing firms. The findings of this study offer valuable insights for decision-makers and policymakers in formulating policies and programs to implement a green information system with green implementation processes effectively in the manufacturing sector. By adopting these strategies, manufacturing firms can contribute to environmental sustainability while simultaneously improving their overall performance.

Junior Doctor Retention Strategies: Integrating Knowledge Management with Supportive Leadership and Organizational Climate

AbstractThis study aims to evaluate interventions and strategies used to retain junior doctors, with a specific focus on the roles of organizational climate, supportive leadership, and work engagement influenced by effective knowledge management practices. We examine how knowledge management—the systematic process of creating, sharing, using, and managing the knowledge and information of an organization—contributes to creating a favorable organizational climate and supportive leadership strategies. Engaging in a quantitative study with a sample of 950 junior doctors across four Central European countries, we explore the impact of an integrated approach that combines traditional performance-oriented climate models (rational goals model) with knowledge management practices tailored to the unique demands of healthcare settings influenced by current healthcare reforms and bureaucratic systems. Our findings suggest that not only do supportive leadership and a positive organizational climate enhance work engagement among junior doctors, but robust knowledge management practices also play a crucial role in improving retention rates by facilitating continuous learning and effective information sharing. To the best of our knowledge, our research is the first to draw on the synergy between rational goals, organizational climate, supportive leadership, and knowledge management practices to explain the antecedents of junior doctor work engagement and retention. This approach offers new insights into the dynamics of employee retention and underscores fundamental factors influencing junior doctors’ retention, paving the way for a more resilient and thriving healthcare workforce amidst the ongoing turbulence in global healthcare.

Narratives on the curricularization of cross cultural management and contributions to the internationalization of higher education

IntroductionThe objective of the research was to argue about the urgency of the Curricularization of Cross-Cultural Management, to provide better preparation for students in the face of social, economic and political dynamics.MethodsThe research takes a qualitative approach and uses a revisional methodology, considering articles published on the Web of Science and Scopus, with a search conducted in July 2024, with the descriptor “Cross-Cultural Management” considering the period from 2012 to 2024.ResultsThe narrative literature review was used, while the reading and choice of texts for the research corpus considered attention to the CCM approach, contributing to the construction of the argument about the curricularization of cross-cultural management.DiscussionIt is concluded that research and teaching on contemporary cross cultural management need to reflect on the varied worldviews and different paradigms, with attention to (i) digital transformation and virtual education; (ii) learning, connectivism, and formative experience; (iii) knowledge management and communities of practice; and (iv) conflict management.

Managerial competencies and knowledge management among the Affiliated Hospital of Chifeng University

Managerial competencies and knowledge management among the Affiliated Hospital of Chifeng University

Knowledge, attitudes, and practices of dietary management among patients with rheumatoid arthritis in China

BackgroundThis study aims to assess the knowledge, attitudes, and practices (KAP) regarding dietary management among patients with rheumatoid arthritis (RA).MethodsA cross-sectional survey was conducted at JiuJiang NO.1 People’s Hospital from November 2023 to May 2024. Data were gathered using structured questionnaires that solicited demographic information and measured KAP scores related to dietary management in RA patients.ResultsThe survey yielded 504 valid questionnaires. Of the respondents, 306 (60.71%) had a Body Mass Index (BMI) within the optimal range of 18.5–23.9 kg/m2. The mean scores for knowledge, attitude, and practice were 10.13 ± 3.58 (possible range: 0–22), 31.38 ± 2.38 (possible range: 9–45), and 4.46 ± 2.30 (possible range: 0–12), respectively. Correlation analysis revealed significant relationships between knowledge and practice (r = 0.294, p < 0.001) as well as between attitude and practice (r = 0.178, p < 0.001). Multivariate logistic regression showed that knowledge score (OR = 1.165, 95% CI: [1.078, 1.259], p < 0.001) was independently associated with proactive practice. The structural equation model (SEM) results showed that knowledge had direct effects on attitude (β = 0.291, p < 0.001) and practice (β = 0.188, p < 0.001). Meanwhile, attitude had a direct impact on practice (β = 0.081, p = 0.045).ConclusionThis study indicates that patients with RA generally demonstrate inadequate knowledge but hold positive attitudes toward dietary management, despite relatively inactive practices in implementing such dietary changes. Healthcare providers should prioritize educational interventions that not only enhance patient understanding but also actively support the implementation of dietary management strategies in clinical settings.

Traumatic Dental Injuries in Children and Adolescents from a Major Dental Clinic in Bosnia and Herzegovina: A 5-Year Retrospective Study

The aim of this study was to investigate the epidemiology of dental trauma in a public dental clinic in Banja Luka, Bosnia and Herzegovina, from 2019 to 2024. Methods: This research was conducted as a retrospective cross-sectional study. The data were analysed and compared between injured primary and permanent maxillary and mandibular teeth. Results: The review of the dental records revealed 73 patients (49 boys and 24 girls) with TDIs, involving 55 primary and 64 permanent teeth. Most of the patients (27 patients, 36.98%) were aged 7–9 years. The main cause of TDI was falls in both dentitions (81.81% of injured primary teeth and 73.43% of injured permanent teeth). The time of arrival after a TDI for assistance in the dental clinic for most cases was after 24 h in both dentitions, 45.45% of injured primary teeth and 48.43% of permanent teeth. For both dentitions, enamel fractures were the most common injury of hard dental tissues and the pulp, and the necrosis of the maxillary central incisor was the most common complication. Conclusions: It is very important to improve trauma management and increase public knowledge on the way parents seek proper treatment for the TDIs of their children, and in due time.

The knowledge gaps in social media marketing for the agriculture industry

Abstract By applying the PZB gap theorem and its extension of knowledge gap model, this study explores the gaps between the knowledge capabilities needed for social media marketing and what agricultural organizations such as cooperatives or family farms have done from the strategic perception aspect, planning aspect to implementation aspect. This study employs a case study approach combined with a structured questionnaire distributed to top agricultural organizations in Taiwan, focusing on social media marketing within the knowledge management framework. The results of empirical analysis exhibit two gaps significantly impact the corporate performance, namely: the gap between the obtained knowledge capabilities after implementing the social media marketing plan and the actually required ones for the enhancement of corporate competitiveness in social media marketing; the gap between the knowledge capabilities for enhancing corporate competitiveness in social media marketing perceived by senior managers and perceived by employees. Based on the findings, this study suggest the agricultural organizations could try to improve by reducing these two gaps of implementation aspect to improve their performance. Finally, the in-depth interviews with two agricultural organizations could establish a practical understanding of the relationship between these empirical findings and business practices.

Human capital, creativity and innovation as pillars of leading technology systems

The relevance of the research is determined by the need of modern agricultural enterprises for innovations. Only on the basis of innovative development they can be competitive and later enter industry 4. The purpose of the article is to analyze and justify an innovative approach to the formation of technological networks in the agricultural sector based on the use of competitive advantages of human capital and strengthening of its creativity. The authors note that in order to attract innovation, project managers must coordinate the company's strategy with the strategy of knowledge management and creativity development. The study summarizes the results of using an innovative model in the Brazilian agricultural sector that promotes human capital development and knowledge generation, as well as environmental sustainability (the UTAUT model). The evaluation of these results showed that a significant factor in the successful implementation of the innovation model is the creation of an appropriate organizational and management culture, focused on the involvement of innovations in the activities of agricultural enterprises. The authors conducted a survey of agricultural workers of large and small enterprises of this industry in order to identify their need and degree of readiness for innovations. The results of the survey showed significant differences between large and small enterprises in the given parameters, which require the choice of different ways and sources of strengthening their innovativeness. The problem raised in the article is also relevant for Ukraine as a country with a traditional agricultural sector.

Enhancing and Explaining Energy Management in Smart Manufacturing Production via ML Within the Context of Industry 4.0

Objective: The aim of this research is to identify the main barriers faced by managers and practitioners in the implementation of KM initiatives in the context of Chilean organisations and to describe the ways in which these problems are addressed by them. Theoretical Framework: This research addresses the organisational, political, social and cultural barriers faced by KM initiatives in developing country contexts. Method: This study was based on the review of twenty-six cases of knowledge management initiatives implemented between 2010 and 2022 in Chile, which were described and analysed using qualitative methodology Results and Discussion: It was found that the most important barriers to carrying out these initiatives coincide, to a large extent, with some of the characteristics of Chilean culture and society described in the literature of organisational studies, such as: lack of trust; large power distance in the organisational structure; lack of communication skills; paternalistic organisational culture, to mention a few. Also, one aspect worth highlighting is the traditional business culture that tends to focus on a "low cost" strategy and exploitation of raw materials, rather than investing in innovation. Scarce resources, problematic performance measurement and lack of knowledge management training for employees and managers were also mentioned as adverse factors. Research Implications: The relevance of this study lies in the fact that it provides insight into the main barriers faced by knowledge management initiatives in developing countries, specifically in a region such as Latin America, thus contributing to the development of this field in this region. Originality/Value: It is known that many of the new initiatives in the field of KM do not thrive or face difficult start-up challenges, limiting the number of successful initiatives in this country. This study contributes to a better understanding of the problems faced by managers carrying out KM initiatives, thus enabling them to develop better strategies and solutions for the implementation of KM projects.

Leadership effectiveness, managerial competencies and knowledge management among the Affiliated Hospital of Chifeng University

Leadership effectiveness, managerial competencies and knowledge management among the Affiliated Hospital of Chifeng University

Postoperative pain management practice and associated factors among nurses working at public hospitals, in Oromia region, Ethiopia, 2021: an institution-based cross-sectional study

BackgroundManagement of postoperative pain leads to positive patient progress and shortens the duration of hospital stay. There is a lack of information on nurse’s postoperative pain management practice and its...

Critical success factors for knowledge management systems in new product development

ABSTRACT Several studies have sought to identify the factors that are associated with successful KMS (knowledge management system) projects. Such KMS success models, however, disagree on which factors to include. To advance this knowledge, the present study uses a grounded theory approach involving interviews with NPD (new product development) professionals at 24 companies. The data analysis identifies 46 success factors, which are organized into 19 dimensions under eight categories. Using these dimensions and categories, a KMS success model is developed. The study provides two main contributions: (1) a more detailed account of factors influencing KMS success, and (2) the identification of four overall characteristics that set KMS projects apart from other enterprise information system projects. The detailed account of the conditions for KMS success provided by the present study may support the design of future KMS studies by clarifying the variables that need to be considered.

SMEs internationalization by grafting knowledge. Unveiling the enabling mechanisms of strategic knowledge management

ABSTRACT International knowledge plays a crucial role for firms willing to internationalize. Small and medium-sized enterprises (SMEs) often try to graft it from external sources, such as advisers, consultants, etc. Among them, Temporary Export Managers (TEMs) are becoming a viable solution among SMEs to access readily available international experience at a relatively low cost. However, it is unclear how SMEs graft knowledge from TEMs and how SME-TEM interactions translate into impacts on the firm’s internationalization strategy. To address this gap, we examined 20 cases of the TEM-SME collaboration, conducting 48 semi-structured interviews in Italy. The results show that three main knowledge mechanisms are activated through TEM-SME interactions: mobilization, integration, and recombination. A grounded interpretative framework is proposed to show how these mechanisms affect strategic international knowledge, encompassing differentiated-to-differentiated, differentiated-to-integrated, and integrated-to-integrated knowledge trajectories. The study offers insights to both TEMs and SMEs to enhance knowledge grafting processes to impact SMEs’ international development.

The Mediating Effect of Innovative Performance on the Relationship Between the Use of Information Technology and Organizational Agility in SMEs

The current study has four main objectives. First, it aims to investigate the effect of the relationship between information technology (IT) dimensions (customer relationship management, knowledge management, and human resource management) and innovative practices on organizational agility in small and medium-size companies (SMEs). Second, it seeks to measure the relationship between IT components and innovative performance. Third, it examines the impact of innovative performance on organizational agility. Fourth it explores the mediating role of innovative performance in the relationship between IT and organizational agility. These objectives provide a clear roadmap for the research and guide the analysis and interpretation of the findings. This paper’s statistical population was composed of senior managers in SMEs in Khorsaran Razavi, Iran. The data were collected using standard questionnaires, 172 which were received in 2023 and analyzed using SPSS version 25 and SmartPLS version 4 software. The results demonstrate that using customer relationships, human resources, and knowledge management as three dimensions of IT and innovative performance can enhance organizational agility. Moreover, innovative performance plays a crucial role as a mediator, strengthening the impact of information IT dimensions on organizational agility. These findings underscore the practical relevance for companies operating in a dynamic economic environment. Special attention to organizational agility and practical factors will increase flexibility, speed of response, etc., and, ultimately, companies’ success in this tense economic environment. The innovation of this research is that the three dimensions of IT, including evaluating customer relationship management, human resource management, and knowledge management, is a growing research field in organizational agility. Therefore, this research is vital in empowering SMEs to increase agility. By evaluating the effect of the four variables of knowledge management, customer relationship management, human resource management, and innovative performance on organizational agility in SMEs, on the one hand, this research expands the theoretical literature and, on the other hand, helps such companies.

Formation of an effective mechanism of innovation management at enterprises

The article examines the importance of the formation of an effective mechanism of innovative management in the conditions of the modern global economy and the state of war. Attention is focused on the essence of innovation management, its main tasks and elements, such as strategy, organizational structure, innovation processes, innovation culture, knowledge management and financing. The problems and challenges that arise during the implementation of innovative management in the conditions of war are highlighted separately, in particular, the need to adapt strategies to the changing environment and resource limitations. The prospects for the development of innovative mechanisms in the context of digital technologies and artificial intelligence, which can contribute to rapid adaptation to new conditions, are also considered. The article emphasizes that an effective innovation mechanism is the key to achieving high results and competitiveness of organizations even in difficult conditions.