Prototype Of Knowledge Management System Research Articles

Implementation of Tiwana Method in a Knowldedge Management System Prototype

Improving customer service really needs to be done by a company. one form of service improvement is to provide convenience to customers to submit financing applications that can be done anytime and anywhere. Knowledge management systems (KMSs) are tools aimed at supporting knowledge management. Utilization of Knowledge Management System (KMS) has a positive impact on the continuity of the organization's business, this happens because KMS is an effective way to translate work experience on an ongoing basis in the form of knowledge. The tiwana framework was chosen for the reason that tiwana has advantages compared to other methods for designing KM. The problem faced by cooperatives is that in submitting financing activities it is still manual, namely customers have to come to the Al Salaam sharia cooperative, this is very inconvenient for customers who want to apply for financing and the absence of a container that accommodates all information related to financing products, the type of marketing media used by Al-Saalam is brochures. The purpose of this research is to develop a knowledge management system to improve customer service with the main focus being to provide loan application features. The method used in this study is the Tiwana framework. The results of the research is a prototype of knowledge management system that can be accessed anytime and anywhere by customers.

Cloud-Based Knowledge Management System Development For Pramita Indonesia University Executive Class

Knowledge Management System (KMS) is very important to manage knowledge and tacit to have added value for the organization, especially the Pramita Indonesia Employee Class, related to the routines of all employees in the work unit who are expected to provide solutions in solving problems that occur. With conditions that often occur at this time, knowledge and experience have not been documented, the socialization of standard operating procedures is not running properly and the tenure of employees is unknown so when there is a change of employees in the organizational structure, it will result in the loss of knowledge and experience possessed by an employee, confusion or incomplete information received to create misunderstandings between employees in communicating. Based on the results of research that are following the conditions that exist in the class work unit of Pramita Indonesia employees, the author tries to develop a KMS model. By using the Tiwana model framework, and the Becerra-Fernandez progress structure research methodology, as well as using the SECI Nonaka model development, to test the framework model using the Gathering Conversation (FGD) and Black Box Testing strategies, and using a Likert scale for scoring the system test results. , and the quality of the KMS software prototype is 72% with the Very Appropriate category, so the results show that the overall KMS prototype has been running well so that the proposed system can be used in managing knowledge to provide maximum service solutions efficiently and effectively

Pengembangan Knowledge Management Solution Untuk Monitoring Mutu Pada Rumah Sakit Kartika Pulomas Jakarta

Knowledge is crucial to an organization to enhance the competitive capabilities in the face of obstacles and challenges in carrying out the tasks. If knowledge isn’t properly managed then knowledge may be lost or not use efficiently. The effect for not managing knowledge will impact to people, process, product or organization performance (Fernandez, 2010). Scattered knowledge and difficult to use is a constraint contained in Kartika Pulomas Hospital. This research is focus on creating a knowledge management solution that can be used for quality indicator, Kartika Pulomas Hospital that has issue with knowledge management. To support the knowledge management solution, a prototype of knowledge management system is also implemented. This research is conducted by using the methodology of designing knowledge management solution from Fernandez and also Unified Software Development Process (USDP) methodology to design the knowledge management system. The results of this research are priority for the development of Knowledge Management Solution and knowledge management system design model that needed by Kartika Pulomas Hospital

Hybrid Soft System Methodology (SSM) and Becerra Approach for Modeling Knowledge Management System

Knowledge management is considered as a systematic entity that seeks to expand, process, and apply available knowledge by adding value to the entity in achieving its goals. This research develops Knowledge Management System (KMS) process by combining Soft System Methodology with its holistic view and Becerra approach with its contingency view. Becerra’s approach considers the problem by determining the contingency factors in a structured way, while the SSM approach views the problem holistically on the problem, both structured and unstructured. The results of this research will get a KMS model that can be used as a reference for the development of KMS for universities in managing knowledge. KMS has features such as chats, discussion forums, online library, and document management. The result of study is a KMS prototype with good category.

Knowledge Management System pada Biro Administrasi Akademik Akademi Pariwista Nusantara

Knowledge Management System (KMS) aims to improve the quality of human resources in an organization by improving communication among employees and to increase skill by transferring knowledge. Knowledge Management System (KMS) is one of many ways to foster a culture of knowledge sharing among individuals and organizations. In this research, the researcher tries to develop a model of knowledge management system suitable for existing condition at the Academic Administration Bureau of Nusantara Tourism Academy. The method used in this research is SSM model framework, while the knowledge is formed using SECI model. The system is designed by using Unified Modeling Language (UML) method. The functional system is tested using using FGD method with success rate of 90% and software quality is tested using MCcall's method with success rate of 87.75%. The result of this research is the Knowledge Management System prototype that can be a solution to share knowledge because it can properly record the employees’ knowledge and experience and can support the employees’ performance at Academic Administration Bureau of Nusantara Tourism Academy.

Participative Knowledge Management to Empower Manufacturing Workers

Due to the rapid technologic change, we see the role of manufacturing workers continuously changing: the increasing automation of manufacturing processes has reduced the amount of manual work, whereas the increasing complexity of manufacturing systems requires workers to build-up broader and deeper skills. In this paper, the authors suggest a participative knowledge management approach to empower manufacturing workers. Starting from a comprehensive empirical analysis of the existing work practices in a manufacturing company, the authors have developed and validated a knowledge management system prototype. The prototype is aimed for training, problem solving, and facilitating the discovery, acquisition, and sharing of manufacturing knowledge. The conducted evaluation of the prototype indicates that workers' skills and level of work satisfaction will increase since the knowledge management system allows faster problem solving by finding better solutions for observed defects.

Framework de gestión del conocimiento (FGC) basado en capas

La investigación en el campo de la Gestion del Conocimiento (GC) ha crecido en acumuladoe importancia tanto en el mundo académico como empresarial. Sin embargo, no ha establecido apropiadamente cómo y cúando una iniciativa de GC debe ser aplicada. Por lo anterior, en el presente artículo se describe la estructura -basada en capas- de un framework de gestión del conocimiento (FGC) que permite la administración de los recursos de conocimiento articulando, por niveles, diferentes funciones y actividades para la administración de los recursos de conocimiento entre los integrantes de una organización. Se presenta a partir del FGC un prototipo de Sistema de Gestión del Conocimiento (SGC) orientado al manejo del conocimiento de grupos de investigación.

DESIGN, BUILD AND EVALUATION OF AN ONTOLOGY-BASED KMS FOR SUPPORTING CMMI-DEV UNDERSTANDING: BENEFITS AND LIMITATIONS

The design, build and evaluation of an ontology-based knowledge management system prototype tool — entitled CMMIoKMS — for supporting the consultation and understanding of CMMI for Development (CMMI-DEV) is reported. Ontology-based tools have been proposed for improving such complex cognitive tasks realized by Software Engineering practitioners involved in CMMI implementations. The design of the CMMI-oKMS prototype tool is based on four proprietary ontologies (of things, of systems, of business, and of CMMI models) and built with Protégé tool. The result from a pilot empirical test, is reported as being satisfactory — compared with the extant reported systems — on the metric of perceived value (with statistical significance) and over usefulness, compatibility, and test score constructs (with practical significance), while that no gain was found in ease of use. Hence, given the limited number of similar KMS tools reported in the current literature, this research contributes to our body of knowledge in Software Engineering by providing useful design, building and evaluation insights for improving these knowledge support systems.

An empirical knowledge management framework for professional virtual community in knowledge-intensive service industries

With continued growth of the service-oriented knowledge economy, knowledge-intensive service industries (KISI) have become a trend nowadays for industrial development. Enterprise activities in knowledge-intensive service industries are highly creative. When performing and achieving each activity, the domain professional knowledge and experiences, which involve various ideas, such as service innovation or service value-added, are employed.Therefore, effective knowledge management must be achieved to rapidly accumulate knowledge assets of enterprise and increase the efficiency of knowledge-intensive service industries.A professional virtual community is an interactive platform that allows enterprise experts to create and share empirical knowledge in knowledge-intensive service industries. A high volume of useless information and empirical knowledge is typically generated during expert discussions. Therefore, managing and sharing useful contents of knowledge discussion have become important issues for empirical knowledge management in a professional virtual community.This work presents a systematic approach to develop a framework for managing empirical knowledge to support a professional virtual community in knowledge-intensive service industries. The approach presented in this study comprises three phases: (i) proposing an empirical knowledge management model for a professional virtual community, (ii) designing an empirical knowledge management system framework for a professional virtual community, and (iii) implementing an empirical knowledge management system prototype for a professional virtual community.Study results facilitate efforts within the professional virtual community to extract, verify, store, and share empirical knowledge to assist knowledge-intensive service industries in enhancing service innovation abilities and creating the best services for customers.

The Role of Information Technology Systems in Knowledge Management

The Role of Information Technology Systems in Knowledge ManagementPresented article describes the research on organizational IT knowledge management system model. Research was started with the analysis of current scientific knowledge status on knowledge management as well as supporting the process with Information Technology. Methods of knowledge management systems were analyzed and a system suitable for a case study was selected. Case study results allowed to build a knowledge management system and the model was verified on the basis of knowledge management system prototype research.

Prototype of knowledge management system in Chinese offshore software development company

This paper illustrates preliminary design and evaluation of a knowledge managing system in Chinese offshore software development company. The major features of the knowledge management system are a...

Construction of key model for knowledge management system using AHP‐QFD for semiconductor industry in Taiwan

PurposeThe purpose of this paper is to describe the construction of a key model for knowledge management (KM) systems using AHP‐QFD for the semiconductor industry in Taiwan.Design/methodology/approachThe performance evaluation matrix was modified to set up a standard performance matrix for system introduction. The importance weights of models related to KM via the analytic hierarchy process (AHP) and after consulting experts' opinions. The method of quality function deployment (QFD) was integrated for the system models of a KM system and correlation weights of key objectives to be improved.FindingsSeven key objectives need to be improved. Correlations between the key objectives to be improved and the KM system models are located via QFD for eight critically important models to be improved.Research limitations/implicationsIn this study, the questionnaires were e‐mailed to respondents sampled from the list of the Taiwan Semiconductor Industry Association (TSIA).Practical implicationsActual cases are investigated and a KM system prototype is established in this research to provide reference for the semiconductor industry when introducing a KM system.Originality/valueCompanies can evaluate the performance of system introduction rapidly and regulate their investments in resources efficiently using the measurement, analysis and improvement methods provided here so that the performance of introducing the KM system will be increased effectively at the lowest cost.