Adoption Of Knowledge Management Systems Research Articles

Research Knowledge Management using Mobile Technologies: Challenges and Solutions at the National Museum of Kenya

Knowledge is widely acknowledged as a pivotal asset, and various perspectives underscore the significance of effectively marshaling, deploying, and sharing knowledge within an organization for achieving organizational success. The National Museum of Kenya (NMK) was established with the primary goal of enriching knowledge and facilitating sustainable utilization of research information resources by stakeholders. However, the increasing diversification of knowledge sources has rendered content creation and knowledge management processes complex and laborious. Consequently, this complexity has resulted in inefficiencies throughout the knowledge management process, leading to inadequacies and disorganization. Despite the adoption of knowledge management systems, the integration of mobile phone technology in research activities at the museum has been neglected. This study aimed to scrutinize knowledge management practices at the NMK through the use of mobile apps, examine the associated challenges, and propose viable solutions. The study’s objectives were to investigate the challenges faced by researchers in generating knowledge and recommend feasible mobile technological solutions to address these challenges. The study was guided by the Knowledge Management Process Model, and employed a qualitative case study approach. The target population comprised researchers, knowledge managers, and ICT staff at the museum. Since this study was purely qualitative, data collection was achieved through interviews, and analyzed using narrative methods. The findings indicated that the NMK has implemented web-based systems supporting knowledge management activities. However, mobile phone technology has not been incorporated into any aspect of the museum’s knowledge management support tools. The study highlighted challenges such as; delayed data acquisition, misplacement of specimens, time consuming processes, data inaccuracies, and inefficiencies in knowledge management processes. Further, it was established that relying solely on web-based systems limits the flexibility of researchers in adapting to dynamic field conditions. Thus, this study recommends integrating mobile technologies into the knowledge management process at the National Museum of Kenya as a solution to the highlighted challenges. Mobile apps, known for their effectiveness and reliability, particularly in remote areas, offer a practical solution. This integration empowers researchers with more accessible and versatile tools, fostering improved content creation and knowledge management while ensuring inclusivity and efficiency, even in resource-constrained environments.

Knowledge Management System Adoption Approach and the Critical Success Factors in Small Medium Enterprise: A Systematic Literature Review

Knowledge is a substantial factor in an organization; therefore, the successful implementation of Knowledge Management (KM) or Knowledge Management System (KMS) is important for many organizations. This applies both for large companies and for companies categorized as Small Medium Enterprise (SME). How each company finds a solution to deal with KM problems, how to adopt KMS in its company structure, and what critical success factors (CSF) must be highlighted to implement those KMS often vary depending on the size of the organization. Regarding this issue, this study aims to find out how the adoption approach and CSF are used in the implementation of KM / KMS in SME. However, this study can also improve the state-of-the-art for KM / KMS implementation in SME and the important CSF in implementing it. In this review of the literature, a systematic review was performed with the steps as follows: (1) structure the research question, (2) define inclusion-exclusion criteria, (3) evaluation of paper quality, and (4) data extraction. The study found that in the last 5 years from the time when this research is conducted, TABLE 1 which is from 2016 to 2021, SME has been using many methods like training, meeting, sharing session, repository, and research as part of their KM / KMS adoption approach. We found also in the last 5 years that the CSF for implementing KM / KMS in SME is as follows: organization structure and flexibility, organization culture towards KM adoption, the quality of the knowledge, and communication within and across areas in the organization. communication within and across areas of the organization, and the team works within and across areas of the organization. SMEs can use this research as a guide to implement KM / KMS in their organization.

Factors Inducing the Adoption of Knowledge Management System (KMS) In SMEs, Large and Government Organizations. What Are the Intercepting Factors? A Systematic Review

This paper aims to develop a systematic exploration of the literature investigating the factors that influence the adoption of the knowledge management system (KMS) in organizations as well as identifying the intercepting factors between different types of organizations such as small-medium enterprises (SMEs), large corporation and government organizations. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. The proposed research used filtering scientific papers published in Emerald Insight and Scopus from 2018 to 2022. This paper presents empirical evidence from six articles that identify intercepting factors between small-medium enterprises, large corporations, and government organizations. Among the factors analyzed, only IT capabilities were found to be common across all three types of organizations. The findings and analysis section includes a Venn diagram that illustrates other relevant factors that intercept between the organizations. The accumulation of reviewed research papers is necessary for academia and organizations to analyze the factors influencing the adoption of KMS. This study also will assist in providing information that will offer insights to organizations, particularly those in the small and medium enterprises (SME), large enterprises and government, in the process of implementing knowledge management.

Retracted: Knowledge Management System Adoption to Improve Decision‐Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Retracted: Knowledge Management System Adoption to Improve Decision‐Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

A Framework for Knowledge Management System Adoption in Small and Medium Enterprises

Knowledge is a key competitive advantage for small and medium enterprises (SMEs) as a way of competing with other organisations. There is a need to investigate SME adoption of knowledge management systems (KMSs). Knowledge management systems can only assist in this task if they are sufficiently adopted. The purpose of this research was to develop a conceptual framework for KMS adoption within an SME context. The research aimed to explore the interdependencies between various contextual KMS adoption factors, namely the technology, organization, environmental and human behavioural contexts. Four mini-focus groups were conducted and included employees in SMEs. Thematic analysis identified nine themes that describe the dynamics that either promote or prevent KMS adoption. The findings provide deeper insights into the influencing factors in KMS adoption to enhance SME performance and competitiveness. The KMS adoption framework can be applied to improve the adoption of technology in SMEs. Future research could include SMEs in specific industries to compare adoption factors and could also include larger organisations.

Determinants of KMS adoption in Malaysian organizations: evidence across various industries

PurposeThis article investigates the determinants of knowledge management system (KMS) adoption, specifically with reference to Malaysian organizations across various industries.Design/methodology/approachThe structural equation modelling approach using PLS technique was utilized to analyze the hypotheses developed, based on the survey data from 830 respondents comprised of information technology or knowledge management managers in Malaysian organizations from various industries.FindingsKnowledge management (KM) enabling processes, perceived usefulness of KMS, knowledge sharing culture, knowledge taxonomy, and policy and procedure for KMS work, display significant positive effects on the KMS adoption level, with KM enabling processes having the strongest significant positive influence. Meanwhile, incentive and reward, management commitment, and KMS perceived ease of use possess no significant direct effect. However, management commitment was found to have an indirect effect on the KMS adoption level, where its effect is mediated by knowledge sharing culture.Practical implicationsThis article outlines several managerial implications for enhancing the adoption of KMS, which include establishing appropriate KM enabling processes, identifying pertinent information to be preserved, shared, and reuse, and generating initiatives to instil a culture of knowledge sharing.Originality/valueThe empirical findings support the relevancy of the technology acceptance model (TAM) construct of perceived usefulness in KMS adoption context and advances the understanding that knowledge sharing culture is a highly influential factor for this construct. This study enriches and extends technology acceptance theory by presenting a more holistic model for KMS adoption with the integration of influencing factors that are inherent to organization.

Security quality of KMS and KMS adoption: The context of SMEs

BACKGROUND: Knowledge is a source of competitive and strategic resource for many small- and medium-sized enterprises (SMEs). Securing knowledge assets through secured knowledge management systems (KMS) is a critical concern among SMEs. Due to the socio-technical nature of KMS, the security quality of KMS is an influential factor in KMS adoption by SMEs. OBJECTIVE: This study examines the effects of the security quality of KMS and the task-technology fit on KMS adoption among SMEs in Ghana. It further investigates whether or not the security quality of KMS affects the ease of use of KMS among SMEs. METHODS: Using a structured questionnaire, data were gathered from 281 IT professionals from 67 SMEs in Ghana. We used the technology acceptance model (TAM) to find out how security quality and task-technology fit (TTF) affect users’ acceptance of KMS. To facilitate the data collection process and to strictly focus on small and medium-sized enterprises, we excluded enterprises having 100 or more employees. The analyses used for this study focused on the key constructs and they included correlation, factor analysis, and multiple regression analysis. RESULTS: The study found that both perceived ease of use and perceived usefulness influence users’ behavioral intention to accept KMS. Perceived ease of use has a positive relationship with perceived usefulness. Also, the security quality of KMS was found to affect both perceived usefulness and perceived ease of use. However, the effect of the relationship between the security quality of KMS and perceived ease of use is higher when moderated by TTF. CONCLUSIONS: The security quality of KMS is fundamental to strengthening knowledge as a source of competitive advantage for most enterprises. It is important for managers to recognize security quality as an opportunity rather than a threat to advance and sustain their competitiveness as well as ensuring knowledge-sharing success.

Knowledge Management System Adoption to Improve Decision-Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Currently, higher learning institutions (HLIs) are facing their most challenging problem in inefficient information management. The knowledge management system (KMS) application calls for providing several benefits to lecturers and students, producing daily information, documenting records for evidence of a transaction, and eventually improving the decision-making process. Knowledge management can be coupled with fuzzy logic to deal with imprecision and uncertainty of data in a KMS. The ICT dynamic development has shifted the HLI operations from manual to electronic-based handling of related information. KMS is one of the systems that are of significant consideration in this regard. Nevertheless, such a system has not been extensively adopted as expected due to users’ rejection of its use. In the present paper, the factors affecting the decision to adopt/reject KMS are highlighted. The study is qualitative and entails a critical review of the related literature concerning the topic, backed by interviews. KMS experts working with highly reputable HLI were interviewed. A total of 11 factors were focused on in light of their effect on the decision to adopt/reject KMS, as argued by the technological adoption theories and literature review. All the factors were validated and placed in ranks by the experts. From the results, a novel conceptual framework of KMS adoption was developed for Libyan HLIs to bring about technology adoption and improved decision-making.

A framework to analyze knowledge management system adoption through the lens of organizational culture

AbstractAlthough, the knowledge management (KM)-culture research has helped to validate the importance of cultural values for companies' KM initiatives and provided insights into some important values, it still lacks frameworks and analysis outlining how specific types of cultural values might relate to Knowledge Management system (KMS) adoption and subsequent outcomes. In this paper, we provide a three-dimensional framework to help managers articulate how culture affects their unit's ability to create, transfer, and apply knowledge through KMS use. To illustrate the application of the framework, we also present an exploratory case study we have performed in an international organization in the area of development assistance and capacity development.

Examining the factors influencing knowledge management system (KMS) adoption in small and medium enterprises SMEs

PurposeThe potential for the adoption of a knowledge management system (KMS) is becoming a crucial matter in small and medium enterprises (SMEs); however, there is a scarcity of studies related to KMS adoption in SMEs. Therefore, the purpose of this paper is to advance further our understanding of the factors that influence the KMS adoption process among SMEs.Design/methodology/approachThe collected sample size was 247 respondents. For statistical analysis, Smart partial least square (PLS) (a structural model-based tool) was used to build, run and validate the process model. PLS regression techniques were used to analyze the latent constructs. Smart PLS exhibits both the measurement model and the structural model.FindingsThe results indicate that knowledge management capabilities, knowledge sharing, organizational learning capabilities and IT capabilities are the significant factors which influence KMS adoption. This study also identifies some unexpected results.Research limitations/implicationsThe number of responses obtained from the survey was rather small. However, a larger number of responses would probably have resulted in a more accurate finding. Additionally, this study should be verified via a larger sample to increase its generalization.Practical implicationsThe result of this study will provide SMEs with valuable guidelines to better understand what factors should be considered as highly important and thus providing decision makers and managers with valuable insights to increase the adoption level of KMSs.Originality/valueThe study addresses the research gap by developing and empirically validating a research model of KMS adoption from a different perspective that incorporates critical issues which have never been simultaneously examined.

The Role of Habit-Technology Fit on Employees’ Acceptance of Knowledge Management in Bangladesh

Achievement of KMS practice in a country can be determined by employee's acceptance of Knowledge Management Systems (KMS) though exiting literature on the field of a knowledge management system has concentrated on various practices and implementation issues of the system in an organization. There is still a lack of a comprehensive review for the critical factors that influences on KMS adoption by the employee. This paper tries to identify the factors that lead to the acceptance of knowledge management systems by extended UTAUT model. The proposed research model is tested based on the data collected from 250 respondents through partial least square (PLS) method. The research findings showed that performance expectancy and effort expectancy have significant influence on behaviour intention except social influence. The empirical study also revealed that behavioural intention's key determined employees' use of KMS but facilitating condition does not determine employees' use of KMS. Moreover, the results confirm the importance of habit-technology fit on usage's behaviour of KMS. The findings of this study will enrich the KMS adoption literature and will also help Bangladeshi organization policy maker to take proper initiative to put emphasis on this specific area to motivate the Bangladeshi employee to adopt more KMS. As a result, employees can use KMS frequently.

Determinants of knowledge management system adoption in health care

The demand for efficient knowledge management (KM) in health care is increasing because the complexity and scale of the knowledge generated from medical research and clinical practices have resulted in challenges of information overload and medical quality. These critical issues can be improved through the adoption of knowledge management systems (KMS). However, the adoption of technological innovations in health care demands an enhanced understanding of the lagged technology adoption status in the health care sector. This study uses empirical methods to investigate the determinants of KMS adoption on the basis of a national survey. Results suggest that KMS adoption is affected by organizational characteristics, KM enablers, and KMS characteristics. We emphasize that KMS adoption in health care is considerably complex because it largely depends on KM enablers and organizational characteristics and not solely on system characteristics. The implications of the findings for research and practice are outlined in this work.

Examining the adoption of KMS in organizations from an integrated perspective of technology, individual, and organization

Knowledge management systems (KMS) have been implemented by many organizations to aid in the management of the intellectual property and the development of sustainable competitive advantages. However, despite the efforts of academics and practitioners with regard to promoting the use of KMS, the rate of adoption remains relatively low. Based on the DeLone and McLean’s information system success model, self-efficacy theory, and institutional theory, this study develops a multi-dimensional model to better understand KMS adoption among employees from an integrated perspective of technology, individual, and organization. Survey data collected from 295 employees of a petroleum corporation and its business partners were examined using structural equation modeling to verify the proposed research model. The results indicate that system quality factors, top management support, and organizational rewards are the key determinants of employee adoption of KMS, while KMS self-efficacy is far less important. The theoretical and practical implications are discussed.

Examining the factors influencing knowledge management system adoption and continuance intention

Drawing upon innovation diffusion theory and the organizational capability literature, this study empirically investigates the differential influence of three contextual variables (organizational readiness, expected benefits, and organizational learning capability) on knowledge management system (KMS) adoption (or continue-to-use) decisions. Utilizing data collected from 220 senior executives in large Taiwanese firms, various relationships in the research model are tested using partial least squares analysis. The results indicate that organizational readiness, expected benefits, and organizational learning capability influence KMS adoption (or continue-to-use) intention. Additionally, this study finds that the relationship between organizational readiness and KMS adoption (or continuance) intention is greater for potential adopters than for current adopters. Theoretically, this study provides a model capable of understanding the determinants of KMS adoption (or continue-to-use) across potential and current adopters. From the managerial perspective, the findings should provide valuable guidelines to companies potentially wishing to adopt KMS by overcoming potential obstacles, and thus maximizing the benefits during the pre-adoption and post-adoption stages.

Exploring Importance of Environmental Factors for Adoption of Knowledge Management Systems in Saudi Arabian Public Sector Organisations

This research aimed to examine importance and influence of environmental factors (mainly from institutional theory perspective) on adoption of KMS in the context of Saudi Arabian public sector. Data collected from a survey of 352 employees from various public sector organisations, was utilised to perform a number of analyses which led to illustrate that the coercive pressure not just directly affects behavioural intention but also exert indirect effect on it via mimetic pressure construct. Coercive pressure along with normative pressure and external IS support determines the strength of mimetic pressure. Findings also indicate that mimetic pressure along with coercive pressure significantly influences behavioural intention to adopt KMS in Saudi Arabian public sector organisations. The paper also outlines contribution, limitations and future research directions emerging from this research.

Developing a conceptual model for investigating adoption of knowledge management system in Saudi Arabian public sector

This paper employed literature analysis approach and the Technology-Organisation-Environment TOE as a guiding theoretical framework to propose and discuss a research model for investigating the factors responsible for influencing the adoption of knowledge management systems KMS in public sector organisations in Saudi Arabia. A cautious analysis of different models has been the basis for selecting the TOE framework as the guiding model to be used for this research. This is due to the fact that this framework not only covers the technological aspects of analysing the adoption of KM systems but more importantly also explores their organisational and environmental contexts. Hence, this model provides a complete analysis of the possible aspects to be considered for KM systems adoption in public sector organisations. The paper discussed and formulated 21 hypotheses describing the overall adoption of KM systems.

Simulating Knowledge Worker Adoption Rate of KMS: An Organizational Perspective

The core research issue presented in this article is to study the factors that influence the knowledge worker's adoption of Knowledge Management System (KMS). The five- step System Dynamics research methodology was followed to design and develop the Knowledge worker adoption model. This model studies the transition of a knowledge worker from a non-user to an experienced user over a fixed time frame identified. Simulation experiments were conducted show that knowledge workers respond differently as they integrate the new technology into their work pattern. The results were analyzed for the different employee categories based on their level of expertise of usageof KMS in the organization and factors such as supervision, ease of use of technology were found to affect the knowledge worker's concerns for adopting KMS in their work. The current simulation model was built using the softwareVensim® and the outcome of the study should aid administrators and policy makers to evaluate the impact ofthe identified factors on adoption of KMS.

The indirect impacts of management support and commitment on knowledge management systems (KMS) adoption: Evidence from Malaysian Technology Industries

The study investigates the impacts of management support and commitment on the adoption of knowledge management systems (KMS) in Malaysian technology industries. By analysing data from a survey of 108 managers across the Malaysian technology industries, the study contributes to the KMS adoption literature by empirically establishing the indirect impacts of organisations’ management support and commitment through the mediations of other organisational elements. First of all, the results suggest that the effects of management support and commitment are only indirect through the mediation of other variables, namely knowledge classification and knowledge sharing culture. Moreover, knowledge classification has a positive influence on perceived benefits, which is a determinant of KMS adoption. Second, even though management support and commitment has a positive impact on rewards and incentives, and policy and procedures, the findings indicate that these organisational elements did not have any influence on KMS adoption. However, policies and procedures did influence perceived ease of use, which is a determinant of perceived benefits. The theoretical and practical implications of these findings are discussed. Key words: Knowledge management systems, adoption, management support and commitment, Malaysia.

Examining a model of knowledge management systems adoption and diffusion: A Partial Least Square approach

This study investigates the factors influencing the adoption and diffusion of knowledge management systems in Western Australia. The study uses a mixed methodology approach. The research was carried out in three stages: field study, pilot survey, and state survey (top 300 companies). The data of the survey in Western Australia was analyzed through Partial Least Square approach. Results indicate that “individual factors”, “external inspiring”, “organizational factors” and “task complexity” are the significant factors which influence the “perceived usefulness” of knowledge management systems, which in turn significantly influences the “intention” to adopt knowledge management systems and the diffusion process. Some unexpected results are also revealed. The results provide practical suggestions to those companies who are embarking on the adoption and diffusion of knowledge management systems in Australia or elsewhere.

The impact of empowering leadership for KMS adoption

Purpose – While the prior research suggests that leadership has important influences on IT acceptance and use, there has been little empirical investigation that identifies the specific managerial behaviors associated with adoption success. This study attempts to address this issue by exploring the influence of empowering leadership on knowledge management system (KMS) adoption through its effects on task‐technology fit and compatibility.