Knowledge Management System Adoption to Improve Decision-Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Hanan Mohammed Oumran,Muaadh Mukred,Rozi Nor Haizan Binti Nor,Salfarina Binti Abdullah,Rodziah Binti Atan,Lazim Abdullah

doi:10.1155/2021/9698773

Hanan Mohammed Oumran, Muaadh Mukred + Show 4 more

Open Access

https://doi.org/10.1155/2021/9698773

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Abstract

Currently, higher learning institutions (HLIs) are facing their most challenging problem in inefficient information management. The knowledge management system (KMS) application calls for providing several benefits to lecturers and students, producing daily information, documenting records for evidence of a transaction, and eventually improving the decision-making process. Knowledge management can be coupled with fuzzy logic to deal with imprecision and uncertainty of data in a KMS. The ICT dynamic development has shifted the HLI operations from manual to electronic-based handling of related information. KMS is one of the systems that are of significant consideration in this regard. Nevertheless, such a system has not been extensively adopted as expected due to users’ rejection of its use. In the present paper, the factors affecting the decision to adopt/reject KMS are highlighted. The study is qualitative and entails a critical review of the related literature concerning the topic, backed by interviews. KMS experts working with highly reputable HLI were interviewed. A total of 11 factors were focused on in light of their effect on the decision to adopt/reject KMS, as argued by the technological adoption theories and literature review. All the factors were validated and placed in ranks by the experts. From the results, a novel conceptual framework of KMS adoption was developed for Libyan HLIs to bring about technology adoption and improved decision-making.

Highlights

Many countries have realized the need to adopt an outcomebased approach to provide ongoing educational improvement for increasing unemployed graduates
Aggregation is a process that uses the percentage of the number of documents, subjects, and writers. e result of such aggregation among the number of digital files was compared to the number of courses and lecturers, which equated to below 10% each. e university was recommended to boost lecturers to increase the gathering of digital files that could indirectly enhance the quality of educational services. e author highlighted the need to examine and determine various factors to contribute to the enlightenment of the field
The lack of studies dedicated to examining knowledge management system (KMS) adoption and its key role in supporting and enhancing the performance of educational institutions by improving the decision-making process is highlighted. e study highlighted the limitations of the existing studies when it comes to such examination, and it developed and proposed a conceptual framework

Summary

Introduction

Many countries have realized the need to adopt an outcomebased approach to provide ongoing educational improvement for increasing unemployed graduates. Several barriers to KMS adoption have been evidenced by studies in the context of developing countries, including Garrett [10], Shroff et al [11], and Alharthi [12] in the Libyan context Such studies revealed that the adoption of technology and systems, KMS, is still at the initial stages [9, 12,13,14]. KMS use and adoption in educational institutions for their improvement are part of the advancement of technology Research studies of this caliber have highlighted KMSs as a crucial tool in assessing the process of evaluation (e.g., Bartlett [22]).

Knowledge Management Systems and Decision-Making Process

Related Works in Knowledge Management System Adoption

Findings

Flexibility to consolidate data from various sources into one single place

Conclusion