Acceptance Of Knowledge Management Systems Research Articles

Security quality of KMS and KMS adoption: The context of SMEs

BACKGROUND: Knowledge is a source of competitive and strategic resource for many small- and medium-sized enterprises (SMEs). Securing knowledge assets through secured knowledge management systems (KMS) is a critical concern among SMEs. Due to the socio-technical nature of KMS, the security quality of KMS is an influential factor in KMS adoption by SMEs. OBJECTIVE: This study examines the effects of the security quality of KMS and the task-technology fit on KMS adoption among SMEs in Ghana. It further investigates whether or not the security quality of KMS affects the ease of use of KMS among SMEs. METHODS: Using a structured questionnaire, data were gathered from 281 IT professionals from 67 SMEs in Ghana. We used the technology acceptance model (TAM) to find out how security quality and task-technology fit (TTF) affect users’ acceptance of KMS. To facilitate the data collection process and to strictly focus on small and medium-sized enterprises, we excluded enterprises having 100 or more employees. The analyses used for this study focused on the key constructs and they included correlation, factor analysis, and multiple regression analysis. RESULTS: The study found that both perceived ease of use and perceived usefulness influence users’ behavioral intention to accept KMS. Perceived ease of use has a positive relationship with perceived usefulness. Also, the security quality of KMS was found to affect both perceived usefulness and perceived ease of use. However, the effect of the relationship between the security quality of KMS and perceived ease of use is higher when moderated by TTF. CONCLUSIONS: The security quality of KMS is fundamental to strengthening knowledge as a source of competitive advantage for most enterprises. It is important for managers to recognize security quality as an opportunity rather than a threat to advance and sustain their competitiveness as well as ensuring knowledge-sharing success.

Analisis Niat Penggunaan Knowledge Management System pada Perusahaan Pupuk di Indonesia

PT ABC is one of the state-owned companies and one of the fertilizer producers in Indonesia. At present PT ABC has implemented a Knowledge Management System (KMS) in Human Resources Department. KMS serves as a tool for employees to consult in various fields regarding knowledge sharing, as a source of information and administration processes for payroll, leave, pensions and others. However, the existence of KMS is unable to guarantee the employees feel helped, for example, old employees who do not understand technology will have difficulty running KMS and some employees are not accustomed to dealing with information technology because they are used to consulting with humans. To measure the level of KMS acceptance for employees at PT ABC, this research uses the Chorng-Shyong Ong model which is a Technology Acceptance Model (TAM) model by utilizing the Power Issues.The purpose of this study was to find out the level of KMS acceptance in PT ABC based on the perspective of employees by identifying the basic factors, which affect cognitively and affectively to increase the internal beliefs, attitudes, and employee intention to use KMS through the recommendations given for the system improvement. And the results of this study indicate that the factors of perception to the usefulness, perceived ease of use, and the influences of others positively influence the intention to use KMS in PT ABC. There are only 3 of 7 hypotheses were accepted in accordance with the conditions that exist in PT ABC for the implementation of KMS. Of the 3 hypotheses accepted, the recommendations for improvement are derived based on the employee's suggestion in open questionnaires.

The Role of Habit-Technology Fit on Employees’ Acceptance of Knowledge Management in Bangladesh

Achievement of KMS practice in a country can be determined by employee's acceptance of Knowledge Management Systems (KMS) though exiting literature on the field of a knowledge management system has concentrated on various practices and implementation issues of the system in an organization. There is still a lack of a comprehensive review for the critical factors that influences on KMS adoption by the employee. This paper tries to identify the factors that lead to the acceptance of knowledge management systems by extended UTAUT model. The proposed research model is tested based on the data collected from 250 respondents through partial least square (PLS) method. The research findings showed that performance expectancy and effort expectancy have significant influence on behaviour intention except social influence. The empirical study also revealed that behavioural intention's key determined employees' use of KMS but facilitating condition does not determine employees' use of KMS. Moreover, the results confirm the importance of habit-technology fit on usage's behaviour of KMS. The findings of this study will enrich the KMS adoption literature and will also help Bangladeshi organization policy maker to take proper initiative to put emphasis on this specific area to motivate the Bangladeshi employee to adopt more KMS. As a result, employees can use KMS frequently.

The Role of Organizational and Individual Factors in Knowledge Management System Acceptance

The aim of this study is to investigates the how individual and organizational factors influence people behavior in using knowledge management. This research applied Technology Acceptance Model (TAM) as a basis theory; TAM was enriched with individual and organizational factors for this study. A survey approach was conducted for data collection. Three of institutions in Banking Sector at Indonesia were invited to join this study and 215 knowledge workers were participated for the survey. Data from survey were analyzed through Structural Equations Model (SEM) using PLS (Partial Least Square) V2. The conclusion specify that ‘‘individual elements’’ and ‘‘organizational elements’’ are the significantly affect people behavior in KMS acceptance factors that influence knowledge worker behavior in knowledge sharing. However this study not found relationship between individual and organization factors and “perceived ease of use” construct with people behavior in accept KMS.

Factors Influencing the Knowledge Seekers in Adopting the Knowledge Management System (KMS)

One indication of KMS success is when the knowledge seeker actively access the knowledge stored within the system’s repository. Unfortunately, studies that specifically designed to provide more understanding about the behavior of the knowledge seeker with regard to their acceptance of KMS are still quite rare. The purpose of this study is to investigate the factors that influence the behavior of knowledge seeker(s) in KMS acceptance. A research model for this study was developed using the Theory of Reasoned Action (TRA), and the data was collected from 125 knowledge seekers from three companies in Indonesia. By utilizing the Squares Structural Equation Modeling (SEM) techniques with Smart PLS V2 software, the results of the statistical analysis confirmed that there is a positive correlation between the factors of management, effort and social relationship and the intention of knowledge seeker(s) in KMS acceptance. However, the correlation between the benefit factor and the intention of knowledge seeker(s) in KMS acceptance was not found.

An investigation of the effects of cultural differences on physicians’ perceptions of information technology acceptance as they relate to knowledge management systems

The purpose of this study is to explore the impact of national cultural differences on physicians’ perceptions of knowledge management systems acceptance. Data is collected from 106 physicians in the United States and 255 physicians in Taiwan who agreed to participate in the investigation, and a t-test is used to compare the path coefficients for each moderator. Cultural differences were found to impact knowledge management system acceptance. The results reveal that individualism/collectivism, power distance, and high-context/low-context cultural characteristics account for the significant differences between the U.S. and Taiwan in this regard. Theoretical issues related to technology acceptance which lay beyond the scope of this investigation and other issues related to cultural differences may have had an impact on the research findings. This study can assist in the management of healthcare organizations by adding to the knowledge regarding the acceptance and development of management systems. The findings provide insight into the cultural differences which influence physicians’ perceptions about knowledge management systems acceptance, and have implications for improving the knowledge relating to management systems acceptance in healthcare organizations.

Knowledge Management Systems and Disaster Management in Malaysia: An Action Research Approach

This paper examines the role of knowledge management systems (KMS) for disaster planning and response in the context of social work in Malaysia. The research is focused on the client — the Malaysian Association of Social Workers (MASW), where a web-based system to support disaster management was developed and implemented. The research objectives required the researchers' direct involvement with the MASW. Canonical Action Research (CAR) was used as the research methodology. The process and outcomes of this action research initiative is presented based on the five-stage CAR approach, consisting of (i) problem diagnosis, (ii) action planning, (iii) intervention, (iv) evaluation and (v) learning outcomes. The evaluation of the system is supported by quantitative analysis driven by survey instrumentation. Our findings suggests that successful utilisation of the system in the context of MASW's efforts and roles in disaster management in Malaysia, is contingent upon issues such as acceptance of KMS, and availability of resources to maintain the system. Other issues such as clear definition of the role of Information Technology (IT) for disaster management and willingness to share knowledge are also vital in this regard.

Factors influencing user acceptance of the knowledge management system: a knowledge broker's perspective

Enterprises use the knowledge management system (KMS) to support their knowledge activities and to increase their benefits by effective knowledge sharing. To achieve this goal, they endeavour to encourage their employees to engage in effective knowledge activities. Some efforts have been made in understanding the factors influencing a user’s knowledge contributing or seeking behaviour. However, exploring factors from a knowledge broker’s perspective has been ignored. This study conducted a survey to identify factors influencing user acceptance of KMS from this perspective. The result indicated that social presence, timeliness, knowledge understandability, task interdependence, and task uncertainty significantly affect a user’s attitude toward KMS. Additionally, interpersonal influences significantly influence a user’s subjective norm, and knowledge self-efficacy also has a significant impact on perceived behavioural control. Ultimately, a user’s intention is significantly affected by his/her attitude, subjective norm, and perceived behavioural control. Finally, implications and recommendations are also discussed.

Employees’ acceptance of knowledge management systems and its impact on creating learning organizations

Many organizations are eager to become learning organizations that are known to contribute to increased financial performance, innovation, and the retention of workers who possess valuable organizational knowledge. For this reason, knowledge management systems (KMSs) in reality have been utilized as a means to foster the development of learning organizations. However, it remains questionable as to whether or not KMSs have any impact on the creation of learning organizations. Therefore, this study is designed to address this deficit and build a foundation for future research. Situated in theoretical frameworks pertinent to learning organizations and technology acceptance, a total of 327 datasets collected from three South Korean companies revealed that employees’ technology acceptances of KMSs could influence the creation of learning organizations in the workplaces of South Korea. The results showed that using KMSs influenced the development of learning organizations. To maximize the utilization of KMSs, the change management process should not be overlooked before and after the integration of technology.

Student Acceptance of Knowledge Management Systems: Evidence from a Canadian Business School

This study investigates the factors affecting the perceived usefulness of and the intention to use knowledge management (KM) systems by students. The research model posits that the intention to use KM systems in higher education depends on perceived usefulness, perceived user-friendliness, organizational rewards, and community of practice. A survey method was used to collect the data for the study. We used a convenience sample consisting of undergraduate students enrolled in various business courses in a Canadian University. The data obtained from a sample of 120 students were initially factor analyzed to identify the relevant factors. Separate factor analysis was conducted for each of three types of measures – the independent measures, the intermediate measures, and the dependent measure. In order to test the proposed hypotheses, we employed the method of multiple regression analysis. The findings suggest that organizational rewards and KM system characteristics positively impact perceived usefulness, and that user-friendliness, usefulness, organizational rewards, and community of practice are significant predictors of intention to use KM system. This analysis reveals that business schools need to focus on usefulness and practical relevance of knowledge captured in knowledge management systems. This is in line with the current debate in management education regarding the appropriateness of methods employed to teach business knowledge. Organizational rewards being a significant predictor of intention to use KM systems corroborate the expectancy theory. Therefore, it is important for business schools to communicate on the usefulness of their KM systems but also to encourage its usage through different incentives.

공공기관에서의 지식관리시스템 수용의 영향요인과 저항의 조절효과

【Knowledge is a fundamental assets, therefore, the ability to create, acquire, integrate, and share knowledge has emerged as a fundamental organizational capability(Sambamurthy and Subramani, 2005). This apaper reports the results of an empirical study investigating the factors of acceptance and the moderating role of resistance in Knowledge Management Systems(KMS). The research model is based on the theory of planned behavior(TPB) and technology acceptance model(TAM). It includes the perceived usefulness instead of attitude, subjective norm, perceived behavior control and intention of acceptance of KMS. Also, three external variables namely task-technology fit, organizational support, and perceived rewards are added. In the research model, all hypothrses of the baseline model and the moderating effects of resistance were found to be significant. The authors also of fred several implications based chi the findings.】

Organizational Culture for Knowledge Management Systems

Knowledge is increasingly being viewed as a critical component for organizations. It is largely people-based and the characteristics of groups of individuals, in the form of organizational cultures, may play a key role in the factors that lead to either the acceptance or rejection of knowledge management systems (KMS). The primary objective of this research is to explore how dimensions of organizational culture influence factors that lead to the acceptance of KMS. While researchers have agreed that culture plays an important role in KMS, the literature has only recently begun to examine organizational culture within this context. We examined the effects of three dimensions of organizational culture through a research model that was tested and analyzed utilizing a field survey of corporate knowledge management users. Our results indicated that both process-oriented and open communication system organizational cultures significantly influenced the factors that led to the acceptance of KMS.

지식순환과정과 지식스키마를 고려한 지식경영시스템 성과 및 수용에 관한 연구

Recently, a great deal of corporations have adopted knowledge management system with eagerness to enhance the company competitiveness. However, since the main feature of knowledge management system is not just a simple information system but another entity creating intangible assets tailed "knowledge", we need to develop a new approach to investigating the performance and acceptance of knowledge management systems from a perspective allowing knowledge-sensitive constructs. In this regard, we develop new constructs like knowledge schema and several knowledge circulation-related activities. As a research model, we adopt a famous technology acceptance model or TAM by Davis (1989), and extend it into incorporating knowledge schema. With the statistically valid and usable questionnaire survey data collected from 886 respondents in a big corporation typically using knowledge management system, we induced a robust result empirically, saying that knowledge schema and knowledge circulation activities are valid determinants of performance and acceptance of knowledge management systems.