Abstract
One indication of KMS success is when the knowledge seeker actively access the knowledge stored within the system’s repository. Unfortunately, studies that specifically designed to provide more understanding about the behavior of the knowledge seeker with regard to their acceptance of KMS are still quite rare. The purpose of this study is to investigate the factors that influence the behavior of knowledge seeker(s) in KMS acceptance. A research model for this study was developed using the Theory of Reasoned Action (TRA), and the data was collected from 125 knowledge seekers from three companies in Indonesia. By utilizing the Squares Structural Equation Modeling (SEM) techniques with Smart PLS V2 software, the results of the statistical analysis confirmed that there is a positive correlation between the factors of management, effort and social relationship and the intention of knowledge seeker(s) in KMS acceptance. However, the correlation between the benefit factor and the intention of knowledge seeker(s) in KMS acceptance was not found.
Highlights
The process of adapting and utilizing information technology that supports the Knowledge Management (KM) within a corporation or an organization is referred to as the Knowledge Management System (KMS) (Maier & Hädrich, 2011)
The results of data analysis in this study shows that the constructs and indicators as proposed in the research model have passed the test and met the minimum criteria which have been set previously
The model and instrument used in this study were developed based on Technology Acceptance Model (TAM), Theory of Reasoned Action (TRA) and SET, and enhanced by adding alternative indicators based on research related to the KS and KM
Summary
The process of adapting and utilizing information technology that supports the Knowledge Management (KM) within a corporation or an organization is referred to as the Knowledge Management System (KMS) (Maier & Hädrich, 2011). Due to its crucial role, it is vital for an organization to ensure the success of KMS implementation (Jennex & Olfman, 2003). One indication of KMS success is when the knowledge seeker actively access the knowledge stored within the system’s repository (Xu & Quaddus, 2012). It is quite obvious why an organization will focus its energy on ensuring the acceptance and adoption of KMS by its members. The workers within an organization that already implement KM, will be referred to as the knowledge workers (Davenport & Prusak, 2000). In any of these organizations, the knowledge worker will have the skill, competence and knowledge that differ from person to another
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