Successful Knowledge Management Research Articles

The Relationship Between Knowledge Management, Dynamic Capability and Project Success in Indonesian Construction Industry

The Relationship Between Knowledge Management, Dynamic Capability and Project Success in Indonesian Construction Industry

Linking absorptive capacity to project success via mediating role of customer knowledge management capability: the role of environmental complexity

PurposeThe purpose of this study is to investigate the relationship between the absorptive capacity (AC) of a firm and project success (PS), with particular attention to the mediating role of customer knowledge management capability (CKMC) and the moderating role of environmental complexity (EC). By using data collected from Turkish SMEs across different sectors, the study seeks to understand how AC impacts project success, how CKMC mediates this relationship, and how EC moderates the link between AC and CKMC. The research contributes to both theory and practice by providing insights into these relationships and suggesting future research directions.Design/methodology/approachThis study focuses on Small and Medium-sized Enterprises (SMEs) in Turkey, specifically within the cities of Istanbul, Ankara, Izmir, and Konya. To gather data, the researchers utilized a non-probabilistic convenience sampling method and distributed self-administered surveys to a selected pool of 918 respondents including shift supervisors, project managers, and team members within these SMEs. The surveys were translated to Turkish to avoid language issues. Out of the surveys distributed, 401 valid responses were collected, resulting in a response rate of 43.68%.FindingsThe main findings of the study indicate that a firm’s absorptive capacity (AC) positively impacts project success and customer knowledge management capability (CKMC). Furthermore, CKMC plays a mediating role, positively influencing project success. Additionally, the study reveals the moderating effect of environmental complexity (EC) on the relationship between AC and CKMC, suggesting that as EC becomes more complex, it strengthens the link between AC and CKMC. Moreover, CKMC was found to mediate the moderating effect of EC on the relationship between AC and project success, emphasizing the significance of environmental complexity in this interaction.Research limitations/implicationsThis study’s limitations stem from its cross-sectional approach, which limits the ability to establish causal relationships between the constructs of absorptive capacity (AC), customer knowledge management capability (CKMC), and project success. It does not examine other potential mediators, such as customer relationship capability and innovation capability. Furthermore, the existing literature on this topic is scarce, suggesting a need for further research, particularly on constructs like team skills for managing CKMC. There is also an unexplored area around the effects of different forms of complexity, such as resource and technical complexity. Finally, further research is needed to understand how SMEs, which often face resource constraints, leverage AC in different functional domains for successful new product development.Practical implicationsThe study’s findings have significant practical implications for SMEs, highlighting the importance of absorptive capacity (AC) and customer knowledge management capability (CKMC) in promoting project success, particularly under conditions of environmental complexity. As businesses navigate uncertain environments, external knowledge acquisition becomes crucial for improvement and innovation. Efficient transformation of this knowledge can enhance project success rates. Thus, firms should cultivate a proactive, innovative, and risk-taking climate. Also, firms should regularly assess their AC and CKMC in the face of shifting stakeholder expectations and market competition. The ability to detect, integrate, and apply external knowledge in product and service development can significantly enhance project success rates.Originality/valueThis study’s originality lies in its exploration of the complex interplay between a firm’s absorptive capacity (AC), customer knowledge management capability (CKMC), environmental complexity (EC), and project success (PS). By examining Turkish SMEs across various sectors, the study uncovers the mediating role of CKMC and the moderating role of EC in the relationship between AC and PS. Furthermore, it reveals how the effect of AC on PS through CKMC strengthens with increasing environmental complexity. These findings offer fresh insights into the complexity theory and the factors influencing project success, providing a unique perspective for both academics and practitioners, with practical implications for managing SMEs in complex environments.

A new model for evaluating the impact of organizational culture variables on the success of knowledge management in organizations using the TOPSIS multi-criteria algorithm: Case study

In today's times, knowledge management has emerged as a critical pursuit for organizations in preserving and enhancing their intellectual assets. Organizational culture stands out as a key determinant of success in this regard, underlining the need for organizations to enhance their knowledge management methods amidst rapid and unpredictable changes. This paper evaluates how various aspects of organizational culture such as Job dissatisfaction, Emphasis on rewards, lack of infrastructure, Performance Orientation, Inadequate technology, Support Defend, Silo mentality in knowledge, Innovation, and Stability affect organizational knowledge management success. The urgency of this research is underscored by the critical need for organizations to enhance their knowledge management strategies amidst rapid and unpredictable changes. What distinguishes this research is its innovative model, offering a quantitative and systematic approach to assessing the impact of organizational culture on knowledge management success through the TOPSIS to measure knowledge management success in ten government organizations in East Azerbaijan province, Iran, each with one hundred employees. In this study, questionnaires based on organizational culture characteristics were given to employees to collect quantitative data and also to assess the level of knowledge management, data were analyzed using the TOPSIS algorithm. The results of the study showed that Organization 3, where at least 50% of the employees responded positively to indicators related to the emphasis on rewards and performance orientation, had the highest level of success in knowledge management compared to other organizations.

Implementation of Knowledge Management in Universities of India

This article examines the essential need for and difficulties related with the adoption of knowledge management (KM) strategies in institutions across India. The implementation of information Management, a methodical strategy for acquiring, arranging, and distributing institutional information, is becoming more and more crucial in the swiftly changing environment of higher education. The essay explores the specific circumstances of Indian universities, where a variety of academic fields, cultural subtleties, and administrative intricacies provide particular obstacles to the efficient administration of information. The use of Knowledge Management (KM) at Indian institutions is examined in relation to worldwide patterns and the revolutionary influence it may have on academic and administrative procedures. The paper emphasizes the possible advantages, such as increased cooperation, better decision-making, and optimized resource allocation. It also acknowledges the need for a cultural transformation inside academic institutions to promote a culture of sharing information among academics, students, and administrative personnel. Moreover, the study analyses the necessary technology infrastructure for effectively implementing knowledge management in Indian institutions. The text highlights the significance of using sophisticated information systems, cloud computing, and data analytics to enable effective generation, storage, and retrieval of knowledge. The significance of leadership in spearheading this cultural and technical transformation is underscored, as successful knowledge management requires robust institutional backing and strategic foresight. The article discusses the obstacles that arise while adopting Knowledge Management (KM) at Indian universities and business schools, including opposition to change, concerns over data security, and the need for capacity training. The article suggests implementing a gradual and flexible strategy, customized to the specific attributes of each university, to address these obstacles and optimize the advantages of knowledge management in promoting the academic objectives and overall efficiency of higher education institutions in India.

Benefits, Process and Challenges of Knowledge Management

Benefits, Process and Challenges of Knowledge Management

Unravelling the nexus: exploring the dynamics of knowledge hoarding, and project success in the IT sector

ABSTRACT This study examines the complicated links between knowledge hoarding, knowledge management, knowledge worker productivity, and project success. It aims to investigate the detrimental effects of knowledge hoarding on knowledge management, as well as the correlation between the knowledge management process and project success as measured through knowledge worker productivity. Knowledge hoarding is described in this study through the lens of cognitive motivational relational theory, and as a knowledge management barrier is explained through the lens of the knowledge-based perspective of the firm. Questionnaires are utilised to survey 405 Pakistani IT personnel via convenience sampling. For the analysis of data, Smart PLS-4 is employed, and Structured Equation Modelling is conducted. It is evident that knowledge hoarding does not affect IT firm knowledge management and project success. Productivity partially mediates the relationship between knowledge management process and project success. Finally, theoretical contributions and practical implications are discussed besides future research directions.

If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector

The current study investigates the factors that influence the success of knowledge management systems in the public sector. This study integrates the DeLone and McLean Model with critical organizational factors. The model has been tested on the data collected from 158 employees in the public sector in Malaysia, the study found that knowledge content quality has a higher significant impact on the use of knowledge management systems than system quality. Perceived usefulness also has a greater impact than user satisfaction in determining the system's overall success. Among the organizational factors, leadership is the most significant determinant of success. However, the culture of sharing, perceived trust, and incentives do not significantly influence the use of knowledge management systems. The findings suggest that public sector organizations should focus on both system and organizational factors to implement successful knowledge management systems.

The Impact of Risk Management and Knowledge Management on Construction Project Success: The Mediating Role of Project Management Performance

This research seeks to show the importance of risk management (RM, henceforth) and knowledge management (KM, henceforth) for project success (PS) and to investigate the mediating role of project management performance (PMP). Online questionnaire was distributed to 220 project managers among all 200 Jordanian first class construction companies. The data from 165 respondents were checked and coded for statistical analysis using Structural Equation Modeling (SEM) with Analysis of Moment Structures software (AMOS, 20) and Statistical Package for the Social Sciences software (SPSS,20). The results indicated that RM and KM have significant positive effects on PMP and PS. Moreover, PMP was found to have a significant positive effect on PS. The results showed that PMP was the strongest predictor of PS while the strongest predictor of PMP was RM. From the results of mediation analysis, it was found that PMP partially mediates the effects of RM and KM on PS. The study recommended that Jordanian construction companies should consider seriously RM and KM in their projects since they will protect the projects from such failures as completion delay, overrun, low quality or safety incidents. In addition, the construction companies have to pay more attention for project management training and the use of the best practices of project management which will improve the overall organization performance.

Impact of barriers on knowledge management and project success in IT firms: significance of knowledge worker ambidexterity

Impact of barriers on knowledge management and project success in IT firms: significance of knowledge worker ambidexterity

Enhancing firm performance through innovation: the roles of intellectual capital, government support, knowledge sharing and knowledge management success

PurposeThis study determines whether government support for innovation (GSFI), knowledge sharing, knowledge management success (KMS) and intellectual capital (IC) strengthens the relationship between firm innovation and performance in the manufacturing industry in Vietnam.Design/methodology/approachA theoretical model and related hypotheses on manufacturers in Vietnam were developed based on the resource-based view and knowledge-based view. Data were collected from 361 respondents through a structured questionnaire and analyzed by partial least squares-structural equation modeling.FindingsGSFI and IC significantly and positively influence firm innovation and performance. However, knowledge sharing does not affect firm innovation. Moreover, KMS fully mediates the positive relationship between knowledge sharing and firm innovation, and firm innovation partially mediates the positive relationships of IC and government support with firm performance.Practical implicationsThe findings show how managers can utilize IC, KMS and government assistance to maximize the benefits of innovative outcomes and improve business performance.Originality/valueThis groundbreaking study creates a research model incorporating IC, knowledge sharing, KMS, GSFI, firm innovation and firm performance by extending two theories. Although the effects of various intangible assets on firm performance have been discussed extensively in the literature, there has been limited focus on the significance of KMS, knowledge sharing, IC and GSFI for enhancing innovative outcomes and driving business success in emerging markets such as Vietnam.

Arabian Gulf Academic Libraries’ Knowledge Representation Practices, Perspectives and Barriers

Knowledge representation through metadata is crucial to successful knowledge management and ensuring access. Libraries, especially those associated with universities and colleges, have been long engaged in important activities of developing, adapting, implementing, and managing descriptive and administrative metadata, bibliographic authority control, etc. A substantial amount of research exists in knowledge representation practices of libraries that operate in North America and Western Europe. However, some other regions of the world, in particular the Arabian Gulf region which includes Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, are currently underrepresented in this research. The exploratory project presented in this paper aimed to address this gap with the goal of developing an understanding of the current state of knowledge representation (including descriptive metadata practices, identity management, use of knowledge organisation systems, and more) in academic libraries of Kuwait, Oman, and Qatar, as well as plans and preparedness of these institutions and their staff for future developments in this area to facilitate discovery of resources, specifically in the aggregated digital environment. The qualitative study used semi-structured interviews of metadata managers at a representative sample of regional university libraries. The findings provide insights into this previously under-researched area and contribute to understanding of related knowledge management barriers and perspectives on a global scale. Implications for practice and research are discussed.

The Impact of Knowledge Management Practices on Job Satisfaction of Moroccan Employees: Mediating Role of Organizational Commitment

Purpose: The study aims to investigate how knowledge management (KM) practices impact JS among Moroccan employees, while also exploring the mediating role of organizational commitment (OC) in this relationship.
 
 Theoretical framework: The study draws upon established theories in KM, job satisfaction (JS), and OC. It suggests that effective KM practices can enhance JS and that OC acts as a mediator in this relationship.
 
 Design/Methodology/Approach: This study employs a deductive approach and quantitative research design to explore the relationship between KM practices and JS in Moroccan SMEs. Data from 175 respondents were analyzed using linear regression with the assistance of the SPSS statistical software.
 
 Findings: Effective KM practices positively impact job satisfaction (JS) in Moroccan SMEs. Additionally, organizational commitment (OC) acts as a mediator between KM practices and JS. Implementing successful KM strategies and fostering employee commitment can enhance JS in Moroccan SMEs.
 
 Research, practical & social implications: The study's implications highlight that implementing effective KM practices in Moroccan SMEs can have far-reaching benefits, including increased JS, enhanced productivity, improved talent attraction, and positive contributions to socio-economic development, emphasizing the significance of KM for organizational success and broader societal advancement.
 Originality/Value: The originality of this study lie in its examination of KM practices specifically within Moroccan SMEs. By focusing on this context, the study provides unique insights into the challenges and opportunities faced by these organizations, offering practical implications and recommendations that can contribute to the development of tailored KM strategies for similar SMEs in Morocco and beyond.

Taking our own medicine: Applying librarian expertise to improve organizational health through knowledge management

Turnover in academic institutions has become an increasing problem for a variety of reasons, one of which is widely discussed in library science literature: the increasing rate of retirement. The intersection of knowledge management (KM) and library science can assist in part with this challenge. Implementing KM can capture institutional knowledge and transfer it to existing and new personnel. Successful KM systems are supported by administrators and can result in innovations in workflows and services. KM and Librarians' Library & Information Science degrees and expertise can provide guidance not only in their departments and libraries, but can assist at the institutional level.

Knowledge Management and its Role in the Development of a Smart University in Iraq

There is a lack of extensive research on the development of smart universities (SU). The aim of this paper is to investigate the impact of knowledge management (KM) on the development of SU (DSU) in Iraq. According to the knowledge-based view (KBV), resource-based view (RBV), and KM capability model, this study suggests that the KM process (KMP) and KM infrastructure (KMI) have a positive impact on SUs development. Furthermore, the study suggests that KMI functions as a mediator. The study was conducted using a sample of five public universities in Iraq. A purposive sampling method was utilised to collect data from a total of 209 academic staff members. The study's results demonstrate that KMP (knowledge acquisition, knowledge sharing, and knowledge application) and KMI (IT infrastructure and human KM) have a significant impact on the DSU. Additionally, it was discovered that KMI plays a role in mediating the influence of KMP on the DSU. The findings indicate that successful KM can support the progress of SU. Further cross-national and variable-based studies are required to enhance the validity of this conclusion.

Assessing Knowledge Quality Using Fuzzy MCDM Model

The purpose of knowledge management is to excavate the tacit knowledge accumulated by each enterprise member through the knowledge proposal system. Each knowledge proposal must be assessed, and after passing the quality assessment, the knowledge proposal will be stored in the knowledge repository and shared with other employees who need the knowledge at work. In the long run, the capabilities of all employees will gradually enhance and the competitiveness of enterprises will naturally increase. The correct assessment of knowledge quality is the key to the success of knowledge management. Some scholars propose to use the AHP (analytical hierarchical process) to determine the quality of knowledge. The problem with this approach is that the AHP can only obtain the relative quality of all knowledge, not the actual quality of knowledge. Therefore, this study proposes a fuzzy assessment model to measure knowledge quality, which includes a knowledge quality fuzziness index (KQFI) and a checking gate. First, experts conduct linguistic evaluation on the weight of criteria and knowledge quality. All linguistic evaluations are then integrated into a knowledge quality fuzziness index (KQFI), which is compared with a fuzzy threshold (FT); then, the level of goodness of KQFI to FT is obtained. If it is greater than 0.5, it means that the quality of the knowledge proposal is qualified; otherwise, it means that the quality of the knowledge proposal is unqualified. This study uses a case including five experts and nine knowledge proposals to demonstrate the applicability of the method. The results show that the method finally judges six knowledge instances as qualified and three as unqualified. The results show that the proposed method can indeed assist enterprises to effectively screen knowledge proposals.

Unleashing corporate potential: the interplay of intellectual capital, knowledge management, and environmental compliance in enhancing innovation and performance

PurposeThis paper aims to explore how the three components of intellectual capital (IC) (human, structural and relational) are related to corporate innovation and how effective knowledge management can improve business performance, innovation and environmental compliance. Additionally, the study investigates the influence of environmental compliance on overall business performance.Design/methodology/approachThe organizational resource-based view was used to develop a theoretical model and accompanying hypotheses. A survey design approach was used to collect data and evaluate the model. The predicted relationships were tested by structural equation modeling using data acquired from members of management teams in the Vietnamese manufacturing sector.FindingsThe three components of IC have significant positive effects on business performance. In addition, corporate innovation, knowledge management success (KMS) and environmental compliance all significantly increase business performance. Moreover, KMS indirectly enhances business performance through innovation and environmental compliance.Research limitations/implicationsThis study provides useful insights into knowledge management, innovation and environmental compliance for administrators, practitioners and scholars. The results support practical advice for how firms can integrate KMS strategies into their operations, improve environmental compliance and increase business success.Originality/valueThe links between IC, knowledge management, innovation and environmental compliance are of ongoing interest to organizational scholars. However, empirical research on the relationships of these factors with business performance has been limited. This study investigates these links and offers factual evidence for them.

Empowering SME Success: Unraveling the Nexus of Knowledge-Oriented Top Management, Knowledge-Sharing Practices, and Open Innovation on Performance

This study investigates the correlation between Knowledge-oriented top management, Inward and outward knowledge-sharing practices, and the impact they have on Inbound open innovation and business performance. Leadership is acknowledged as a crucial factor in effectively managing an organization, particularly in relation to knowledge management success. Our focus is on knowledge-oriented leaders' perspectives on knowledge sharing strategies and practices, and their pivotal role in establishing and implementing open innovation in small and medium-sized enterprises (SMEs). Such practices contribute to long-term success by reducing costs, expediting time to market, enhancing market differentiation, and creating new revenue streams for SMEs.To test our theoretical model, we utilized SMARTPLS version 4 and collected data from a sample of 247 IT, marketing, and sales managers in Tehran, the capital of Iran. The results indicate that knowledge-oriented top management has a positive and significant influence on both inward and outward knowledge-sharing strategies and practices, inbound open innovation, and ultimately, business performance.Hence, the top manager and chief executive officer of a company, as role models with higher positions and authority, play a pivotal role in mobilizing the tangible and intangible resources of the company. They can establish a conducive culture, foundation, and incentives for sharing valuable and relevant knowledge across the organization and departments. This, in turn, fosters creativity, innovation, and departmental outputs, ultimately leading to improved overall business performance for the firm.

The Impact of Knowledge Management Practices on Job Satisfaction of Moroccan Employees: Mediating Role of Organizational Commitment

Purpose: The study aims to investigate how knowledge management (KM) practices impact JS among Moroccan employees, while also exploring the mediating role of organizational commitment (OC) in this relationship. Theoretical framework: The study draws upon established theories in KM, job satisfaction (JS), and OC. It suggests that effective KM practices can enhance JS and that OC acts as a mediator in this relationship. Design/Methodology/Approach: This study employs a deductive approach and quantitative research design to explore the relationship between KM practices and JS in Moroccan SMEs. Data from 175 respondents were analyzed using linear regression with the assistance of the SPSS statistical software. Findings: Effective KM practices positively impact job satisfaction (JS) in Moroccan SMEs. Additionally, organizational commitment (OC) acts as a mediator between KM practices and JS. Implementing successful KM strategies and fostering employee commitment can enhance JS in Moroccan SMEs. Research, practical & social implications: The study's implications highlight that implementing effective KM practices in Moroccan SMEs can have far-reaching benefits, including increased JS, enhanced productivity, improved talent attraction, and positive contributions to socio-economic development, emphasizing the significance of KM for organizational success and broader societal advancement. Originality/Value: The originality of this study lie in its examination of KM practices specifically within Moroccan SMEs. By focusing on this context, the study provides unique insights into the challenges and opportunities faced by these organizations, offering practical implications and recommendations that can contribute to the development of tailored KM strategies for similar SMEs in Morocco and beyond.

Providing a Framework for Performance Evaluation of Organizations in Successfully Implementing TQM, Based on Knowledge Management Approach and Organizational Agility

Nowadays, any organization, in order to be aware of the desirability and quality of its activities, especially in dynamic environments, urgently needs an evaluation system to assess its system’s performance and efficiency. In this study, the performance of production and service organizations has been evaluated according to the effect of knowledge management success factors and organizational agility on the success factors of total quality management (TQM (total quality management)). Considering that the two areas of knowledge management and organizational agility are among those influential on TQM and each has been examined separately in the previous studies in relation to it, none of the previous studies has focused on all these three areas together. Therefore, in the present study, in addition to evaluating the performance of organizations based on the success factors of TQM, we seek to identify the influential factors and success factors of each of the three areas of knowledge management, organizational agility, and TQM; then, the impact of knowledge management and organizational agility on the success factors of TQM is evaluated. To express the above-given relationship, group interpretive structural modelling (ISM (interpretive structural modelling)) techniques have been used to rank the components of each domain; also, fuzzy quality function deployment (FQFD (fuzzy quality function deployment)) technique has been applied to find the weight and relationship of the three mentioned domains by examining the independent and interface variables of the previous step. The weights resulting from two-stage house of quality have been used as the weights for the design of the two-stage data envelope analysis (DEA) model by the weight control method. Finally, the above-given factors in knowledge-based companies located in Khorramabad Science and Technology Park have been studied and the results have been expressed.

Exploring Effective Knowledge Management Strategies for Achieving Organizational Success

Successful knowledge management methods are the focus of this research. This research analyzes the efficacy of various knowledge management strategies and the variables that affect their success. The results show that knowledge management practices succeed when they have strong leadership backing, employee buy-in, an attitude of sharing information, a solid technological foundation, and an open and collaborative organizational culture. The research shows that better employee engagement, productivity, innovation, customer satisfaction, and financial outcomes can be achieved by fostering a culture of knowledge sharing, ensuring the backing of leadership, promoting employee participation, and capitalizing on technological infrastructure. Organizations that want to succeed in the long run should look to this research for guidance on how to enhance their knowledge management practices.