Knowledge Management Questionnaire Research Articles

The Relationship between Organizational Culture and Knowledge Management: A Case Study of Bam University of Medical Sciences

Background: Knowledge management creates value for the organization by turning human capital into intellectual assets. Organizational culture affects knowledge management by influencing these assets. The present study aimed to examine the relationship between the components of organizational culture and knowledge management at Bam University of Medical Sciences. Methods: This descriptive-analytical study was conducted using a cross-sectional design in 2017 on 190 staff members of Bam University of Medical Sciences who were selected through stratified sampling. The data were collected using Probst’s Knowledge Management Questionnaire and Denison Organizational Culture Questionnaire. Data analysis was performed using Pearson’s correlation test and linear regression analysis with SPSS-26 software. Results: Most of the staff (81%) had a positive evaluation of the state of organizational culture. The highest and lowest mean scores for the components of organizational culture were related to consistency (2.88) and adaptability (2.67) and also knowledge identification (3.30) and knowledge use (2.53) as the components of knowledge management. The results showed a statistically significant relationship (P<0.005) between organizational culture and knowledge management. Conclusion: The findings confirmed a significant relationship between organizational culture and knowledge management, indicating that the stronger the organizational culture, the more successful the implementation of knowledge management will be. Thus, to improve knowledge management and sharing in the organization, managers can focus on the organizational culture and improve its various dimensions.

Validation of the Knowledge Sharing Behavior Scale Among Nursing and Midwifery Faculty Members in Iran: Psychometric Properties and Cross-Cultural Adaptation

Background: Knowledge-sharing behaviors among academic members in Iran were believed to enhance organizational sustainability. However, the current status of these behaviors was unknown due to the lack of a valid scale to assess them. Objectives: The present study was conducted to validate the Knowledge Sharing Behavior Scale (KSBS) among faculty members of nursing and midwifery schools in Iran. Methods: This research was a cross-sectional study of scale psychometric type. The samples included 640 faculty members of nursing and midwifery schools across the country in 2021. Validation was performed through face validity, content validity by determining content validity index (CVI) and content validity ratio (CVR), construct validity by determining exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), concurrent validity by determining the correlation between KSBS and Knowledge Management Questionnaire (KMQ) and Tacit Knowledge Sharing Scale (TEKS), internal consistency reliability (Cronbach's α coefficient), and stability reliability (test-retest) were determined. SPSS version 21 and LISREL version 8.8 were used for data analysis. The significance level was 0.01. Results: Items were edited based on the comments of the target community. Content validity ratio for 28 questions ranged from 0.73 to 1, and all items had I-CVI values greater than 0.78. The results of EFA showed four factors, and CFA approved the construct homogeneity. The correlation coefficient of KSBS with KMQ and TEKS were 0.72 and 0.87, respectively. Cronbach α coefficients for the whole scale and factors were higher than 0.90. Conclusions: Knowledge Sharing Behavior Scale was a valid and reliable scale to measure knowledge-sharing behaviour in the Iranian academic community.

Investigating the Knowledge Management Model in the Primary Healthcare System of Tabriz in the Field of Suicide Prevention

Background. Knowledge management seeks to convert individual and organizational information and assets into scientific knowledge and teamwork skills. Success in knowledge management requires creating a new work environment where knowledge and experience can be easily shared. The current study aimed to investigate the pattern of knowledge management in the primary healthcare system of Tabriz, Iran in the field of suicide prevention. Methods. This study was a descriptive and cross-sectional research conducted in 2022. The study’s statistical population included all healthcare providers involved in suicide prevention in the primary healthcare system of Tabriz city, Iran. To collect the data, a demographic questionnaire based on age, occupation, gender, education, work experience, and workplace was prepared and used along with the main scale of Lawson Knowledge Management Questionnaire. Measures of variability and mean were used to describe data. Independent T-test, chi-square and ANOVA were used to compare the groups. Data were analyzed using SPSS v.21. Results. From the perspective of suicide care providers, the utilization of knowledge management in the primary healthcare system of Tabriz was about 46.5%. A statistically significant differences was found between men and women in this regard. A significant relationship was also observed among all aspects of knowledge management. Conclusion. The application of knowledge and inclusion of knowledge management in suicide prevention program was below the average. There were differences between healthcare providers and education levels. To apply knowledge management in the primary healthcare system in the field of suicide prevention, it was recommended that knowledge management should be integrated with the mission, vision, strategic plans, and work processes of this system as an important principle.

Tendency to innovate as the mediator of knowledge management and business performance

Knowledge management can play an important role in increasing efficiency and success of organisations. The present study aimed to investigate the effect of knowledge management on business performance with the mediating role of tendency to innovate in small and medium-sized industries in Mobarakeh Industrial Town. The present study is applied in terms of purpose and has a quantitative approach, and is descriptive and correlation in terms of method. The statistical population of this study consisted of all managers of small and medium-sized enterprises in Mobarakeh Industrial Town who were from 409 active companies. Sampling was performed by simple random sampling using Morgan table through which 118 people were selected. The knowledge management and business innovation questionnaire was used to collect the data. Data analysis was performed through structural equations. Based on the obtained results, the relationship between knowledge management and innovation and business is positive, meaning that the more is knowledge management and innovation, the more will be business. The impact of knowledge management on business was obtained as equal to 13%, and innovation on business as equal to 32%.

Investigating the Relationship between Knowledge Management Criteria and the Level of Development in Medical Universities

Background: Knowledge management helps organizations to improve their capabilities using the intelligence and skills of employees. Knowledge management impacts the improvement of organizational performance and its development. Therefore, this study aimed to examine the relationship between knowledge management criteria and the level of development in medical universities.
 Methods: This was a descriptive, analytical, and cross-sectional study conducted in 2020. The statistical population was all the faculty members of medical universities with a sample size of 377 people. A multi-stage cluster sampling method was used. Data collection tools included Lawson’s knowledge management questionnaire and the development questionnaire of Andesh et al. whose validity and reliability were assessed and confirmed. The collected data were analyzed using SPSS 22 software through descriptive statistics (mean and standard deviation) and inferential statistics of univariate t-test and ANOVA.
 Results: Results showed that the mean score of knowledge management in medical universities was more than average. The highest and lowest mean were related to the dimensions of knowledge creation and knowledge storage, respectively. Furthermore, the mean of development was moderate to high. The highest and lowest mean were related to the dimensions of students' educational facilities and university's education and research facilities, respectively. In addition, there was a significant relationship between knowledge management and its dimensions, except for the knowledge creation dimension, and the level of development.
 Conclusion: The overall result of this study indicated that the development level in the country’s medical universities has been at a moderate to high level. Since knowledge management has a positive and significant effect on the development of universities, more attention to knowledge management can be useful in the universities’ development.

Structural Analysis of PE Teaching Strategy and System Knowledge Management Based on Mobile Digital Information Technology

In order to solve the physical education strategy problem of mobile digital information technology, a structure analysis and research method of systematic knowledge management department is proposed. First of all, the arrival and continuous maturity of the economic era has provided technical support for the development of many fields, especially the progress of information technology to strengthen the advantages of information management. Now the information management has gradually risen to the development stage of knowledge management. Secondly, there are related group learning and teachers’ personal knowledge management questionnaire survey. The statistical results of 178 valid questionnaires collected showed that 100% of teachers admitted that they had participated in different forms and types of group learning, and 91% of preschool teachers believed that they had a basic fixed time and content of group learning. However, 64.2 percent of teachers admitted that they did not consider personal knowledge management at all. For what is a personal knowledge management, 43.8% of the teachers are only heard of the term “personal knowledge management” but do not know the specific meaning. 17.4% of the teachers had heard of it and knew something about it. Only 3.4% of teachers clearly understood the meaning of personal knowledge management, and 35.4% had never heard of the concept of personal knowledge management, let alone the application of personal knowledge management strategies. The results show that how to excavate the structure of knowledge management of sports subject systematically through the innovation of PE teaching strategy, and excavate tacit knowledge and comprehensive explicit knowledge more deeply is the focus of this study. Therefore, from the perspective of knowledge management, an educational information resource management system is proposed, which can classify subject knowledge effectively and intelligently by means of mobile information technology.

Presenting an effective model of organizational health based on the components of knowledge management and organizational innovation with the mediation of organizational silence at secondary level

Background and Aim: The purpose of this research was to present the model of organizational health of schools based on knowledge management, organizational innovation with the mediation of organizational silence in secondary schools in Tehran. Method: The current research is a descriptive-correlational study. The statistical population of middle school teachers in Tehran in the academic year 2021-22 was (970,685 people) and the statistical sample was based on common methods in structural equations of 300 people. With cluster and stratified random sampling method, according to the current conditions and due to the coronavirus, teachers from 20 districts of Tehran completed the questionnaires online. The data collection tools of the current research were Heavy and Feldman's (1996) standard organizational health questionnaire, Nonaka and Takuchi's (1995) knowledge management, Prajgo and Sohl's (2006) organizational innovation questionnaire, and van Dyne's organizational silence (2003). Results: The results of the present study showed that the average state of organizational health of schools, organizational silence and knowledge management is higher than that of the society and their organizational innovation is lower than the average in secondary schools in Tehran. Also, knowledge management and organizational innovation with the mediation of organizational silence can explain the organizational health of secondary schools in Tehran. According to teachers, knowledge management and organizational innovation by mediating organizational silence explain the organizational health of schools at the secondary level in Tehran. Conclusion: Knowledge management has a meaningful relationship with organizational health directly and through organizational silence. The higher the knowledge management in secondary schools in Tehran, the higher the organizational health. However, the intervening variable of organizational silence reduces the effect of knowledge management on organizational health. However, in general, the organizational health of secondary schools in Tehran can be explained through knowledge management.

SECI model questionnaire validation for hospitality establishments

Nonaka and Takeuchi, who have been broadly acknowledged as two of the most distinguished theorists in knowledge management, in their book The Knowledge-Creating Company, How Japanese Companies Create the Dynamics of Innovation, (1995), which was a benchmark for knowledge management, postulate that knowledge is perpetually conversed and develop through the stages of socialisation, externalisation, combination and internalisation, building the (SECI) model named by the acronym of the aforementioned four stages, which indicates the constant knowledge transformation, development, and transfer. Nevertheless, this model was developed through qualitative research and thus, no structured questionnaire was employed. The primary research objective and aim of this paper was to develop and validate the SECI model knowledge management questionnaire for quantitative research in the tourism sector (SMQ-T). For that reason, a survey was administered amongst a convenient sample of 365 employees in the tourism sector in Greece, with a questionnaire of 48 items. Methodologically, validation was performed using Cronbach's alpha test to check internal consistency and reliability, exploratory factor analysis (EFA) to verify the extracted factor and their loading, and finally confirmatory factor analysis (CFA).

Investigating the relationship between knowledge management and social capital

Abstract: Purpose: The purpose of this study is to establish the relationship between knowledge management and social capital in education from the perspective of human resource managers of Tehran industrial companies. Research methodology: A knowledge management questionnaire and social capital questionnaire were used to collect data. The reliability of the questionnaires was 0.909 and 0.912 by Cronbach's alpha method, respectively. Kolmogorov-Smirnov tests, regression, and Pearson coefficient were used to analyse the data. Results: The results show that there is a significant relationship between social trust and knowledge management, also there is a significant relationship between networks and knowledge management; In addition to the above, it was shown that there is a significant relationship between cooperation and knowledge management and between relationships and knowledge management. Limitations: The practical and usable environment for the results of this study is the educational environment. Contribution: Our research can be very useful for researchers in this field due to the accuracy we had in doing the work and using its results in the educational environment and industrial companies. Keywords: 1. Social capital 2. knowledge management 3. human resource

The Role of Transformational Leadership and Knowledge Management in Organizational Innovation of Schools

One of the most significant prerequisites for an innovative school is the presence of transformational leaders and knowledge sharing. The primary purpose of this study was to determine the effect of the transformational leadership on organizational innovation with the mediating role of knowledge management. It applied research by orientation, descriptive research by purpose, survey research by strategy, causal research by nature, and a questionnaire in terms of data collection methods. Data were collected from 265 school principals, expert officers and deputy managers at the Department of Education of Dasht-e Azadegan county, Khuzestan province, Iran. As the target population was small, census sampling was adopted and all the 265 members participated in the survey. For data collection, the Multifactor Leadership, Organizational Innovation, and Knowledge Management Questionnaires were used, whose reliability (using Cronbach’s alpha) was estimated to be 0.89, 0.93, and 0.91, respectively. Factor analysis was used for validity assessment. For data analysis, structural equation modeling in Amos software was employed. The results showed that components of intellectual stimulation, idealized influence, inspirational motivation, and individualized consideration, both directly and through the mediating role of knowledge management, influence organizational innovation of schools.

Designing a Knowledge Management Deployment Model with an Organizational Learning Approach

PurposeThe aim of this study was to design a knowledge management establishment model with an organizational learning approach in the Social Security Organization of North Khorasan Province.MethodologyThe research method was hybrid. The statistical population in the qualitative section included experts and specialists in management sciences and senior managers of the Social Security Organization, 20 of whom were selected using the principle of theoretical saturation as a non-probabilistic sampling method (purposeful and judgmental). In the quantitative part of the statistical population, including 1475 managers and employees of the Social Security Organization in the insurance and medical departments in 2016, who had at least a university degree with five years of service in the Social Security Organization, a sample of 314 people The two-stage stratified sampling method was selected with proportional allocation. The main research tool was the Knowledge Management Questionnaire, the validity of which was formally guaranteed using content and scientific components and components. The reliability of the questionnaire with Cranach’s alpha coefficient was 0.89 for knowledge management and 0.85 for organizational learning.FindingsAfter analyzing the information and testing the proposed model and the results obtained from structural equations, the final model of knowledge management deployment with 6 dimensions including (culture and value, organizational structure, organizational strategy, technology, process and human resources) and organizational learning It was finalized in 4 dimensions including (knowledge acquisition, knowledge dissemination, information interpretation and organizational memory). Also Findings showed that the human resources dimension has the greatest impact on the establishment of knowledge management and the two dimensions learning.ConclusionThe results also showed that organizational learning is effective at 0.74 on the establishment of knowledge management. Based on this, it can be concluded that in order to establish knowledge management in the Social Security Organization of Khorasan Razavi Province, in addition to paying attention to the six dimensions of establishing knowledge management, attention to organizational learning and its four dimensions, especially the two dimensions of knowledge acquisition and knowledge dissemination is necessary.

Investigating the Relationship between Knowledge Management and Organizational Culture of Employees of Narxoz University in 2018

This study is conducted to investigate the relationship between knowledge management and the organizational culture of employees of Narxoz University in 2018. The research method is applied-survey and with nature of descriptive-correlation. The statistical population of this study consists of all 4169 employees of Narxoz University. The sample size is determined using Krejcie and Morgan table and 351 is selected using simple random sampling. Sharon Lawson's Knowledge Management Questionnaire (2003) and Cameron Quinn's Organizational Culture Questionnaire (2006) were used for data collection. The validity of this questionnaire was confirmed by relevant professors and other previous researches. The reliability of the questionnaire of knowledge management and the organizational culture was reported 0.84 and 0.82 based on Cronbach's alpha. The data were analyzed using spss24 software and Pearson test. The findings showed that there is a significant relationship between knowledge management and the culture of employees of Narxoz University. There is also a significant relationship between the components of knowledge creation, knowledge acquisition, knowledge retention, and knowledge storage and knowledge distribution with the culture of employees Narxoz University. Therefore, it is suggested that the employees of the Narxoz University through training and processes to increase their ability to acquire knowledge, create knowledge, distribute knowledge, and in general manage their knowledge, thereby organizational culture to be increased.

Predicting Job Performance Based on Knowledge Management

The objective of this research is to predict job performance based on knowledge management. The methodology of this research was applied according to its objective and descriptive-correlational based on the execution method. The statistical population of this research is all the librarians from public libraries of Mazandaran province with 265 members by full-census manner. 179 questionnaires were turned back. The research tool was Hosseinzadeh (2019) personal knowledge management questionnaire and Hosseini job performance questionnaire (2013). Cronbach’s alpha coefficient was used to estimate the face and content validity, and reliability of the questionnaire was estimated according to professors and specialists’ ideas which were obtained higher than 0.7 in all questionnaires. Data was analyzed using SPSS 18 software. The results of this research showed that the components of knowledge management have a positive and significant effect on job performance (P<0.01). Moreover, 37.6% of changes caused by job performance are predicted by the components of knowledge management. According to the obtained results, some suggestions are offered to improve the research variables.

Development and validation of the organisational cooperation questionnaire

IntroductionCooperation is an essential framework for the functioning of organisations and society. The limitations of current measures of organisational cooperation led us to construct the measure herein presented. ObjectiveThe paper aims to describe the development and psychometric validation of an organisational cooperation measure based on how the cooperating members view and experience the cooperation process. MethodBased on relevant literature, the items were built and submitted to a panel of experts and fine-tuning procedures. The instrument (31 items) was applied to 1354 employees in local authorities. Exploratory and confirmatory factor analysis were performed (2 sub-samples), as well as validation procedures through Pearson correlation with the Knowledge Management Questionnaire. ResultsResults showed good statistical indicators of a 22-items three-factor structure: principles of cooperative relationship; formal regulation of cooperation; and cooperation focused on organisational mission. The factors are interpreted theoretically and present high internal consistency. The validation process suggests the suitability of the instrument for the population studied. ConclusionThis instrument can be used as a starting point for organisational intervention when cooperation-intensive processes are relevant. It can be useful to characterize the existing cooperation in organisations and to foster cooperation in organisations, especially in the intended dimensions. Future studies can apply the instrument to various sectors of activity. It will also be worth studying cooperation in its relationship with other organisational variables, namely those concerning cooperation-intensive processes.

Effects of Customer Knowledge Management on Marketing Management and Results: Case Study in Business Companies, FARS

The purpose of the present study was to investigate the impact of customer knowledge management on marketing management and marketing results in Fars business companies. Statistical population of the present research includes 1135 employees and managers of Fars business companies which with using formula, 290 individuals were questioned with random sampling. To collect data, standard questionnaires including Vorhies & Morgan’s (2005) marketing questionnaire, Ling-Yee’s (2005) marketing management questionnaire, Alegri’s (2011) knowledge management questionnaire were used. In order to confirm their reliability, their coefficient Cronbach's alphas are respectively 0.82, 0.79 and 0.88. For data analysis, inferential statistics, Pearson correlation test, Single variable regression, Path analysis and SPSS software version 22 were used. The results showed that there is a positive and meaningful relationship between customer knowledge management, marketing results(efficiency) and marketing management. Also, knowledge management had a positive and significant impact on marketing management and marketing results. Moreover, proposed conceptual model is supported.

The Model of Knowledge Management Based on Organizational Climate

Keeping in mind the fact that organizations in the region of Vojvodina are moving from a negotiated to market economy, this study aims to analyze how the dimensions of collaborative climate affect the various activities of knowledge management. The degree to which collaborative climate influences knowledge work is investigated on 190 participants in the region of the Province of Vojvodina (Serbia). Two standardized questionnaires were used to collect data: a knowledge management questionnaire, which included 32 questions, and a collaborative climate questionnaire of 20 questions. To test the hypothesis of the study, the technique used was descriptive statistics, confirmatory factor analysis, and structural equation modeling. The results show that only the organizational culture as a dimension of collaborative climate contributes to the explanation of all the activities of knowledge management, except the activity of leaving knowledge, which fails to achieve a statistical relationship with any dimension of collaborative climate. This study provides useful insights for practitioners wanting to improve an organization’s performance and to increase organizational sustainability and learning. It is a useful base to expand further research in a way of better understanding the impact that collaborative climate has on the implementation of knowledge management in a transition towards a knowledge economy.

The Relationship between Nurses Knowledge Management and Organizational Culture in Teaching Hospitals of Iran University of Medical Sciences

Introduction: Today, use of knowledge management components can be changed by altering the nurses' organizational culture. The purpose of this study was to investigate the relationship of knowledge management with organizational culture of nurses working in teaching hospitals of Iran University of Medical Sciences.
 Methods: This descriptive correlational study was conducted over all nurses working in teaching hospitals affiliated to Iran University of Medical Sciences in 2016. The population size was estimated as 85. The data collection tools included two questionnaires. Organizational culture questionnaire of Quinn model and knowledge management questionnaire of Lawson model. Data analysis was performed using SPSS version 16.
 Results: The analysis showed that the components of knowledge management was associated with all aspects of organizational culture. The correlation between knowledge management and organizational culture was 0.4-0.7. the significant level was set at p≤ 0.005.
 Conclusion: The nurses' knowledge management was significantly correlated with organizational culture and all its components. By programming in dimensions of organizational culture, nurses' interactions within the organization can be improved so that knowledge management can be institutionalized as a superior advantage in the educational centers.

Development and Validation of a Knowledge Management Questionnaire for Hospitals and Other Healthcare Organizations

Sustainable societies need to consider the connection between knowledge management (KM) and healthcare as a critical issue for social development. They need to investigate how to create knowledge and identify possible predictors of knowledge-sharing behavior that can support a hospital’s sustainable knowledge-management strategy. KM strategies could help managers to increase the performance of hospitals and other healthcare organizations. The purpose of this paper is to present a valid and reliable questionnaire about KM in healthcare organizations. We develop a new knowledge-management questionnaire based on the use of an extensive literature review and health professionals’ consensus. The Applied Knowledge Management Instrument (AKMI) questionnaire was pilot tested and retested on a small group of employees of healthcare organizations (n = 31). After the pilot process, a larger group of health professionals (n = 261) completed the questionnaire. Further investigation resulted in item reduction and verification of the dimensions of AKMI. Finally, we explore the psychometric properties of the developed tool. The developed questionnaire seems to be reliable, valid, and suitable to be used for studying the suggested nine dimensions of KM: perceptions of KM, intrinsic and extrinsic motivations, knowledge synthesis and sharing, cooperation, leadership, organizational culture, and barriers. The developed questionnaire can help policymakers and hospital administrators collect information about KM processes in healthcare organizations and this can result in higher performance of health organizations.

Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities

PurposeThe purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified municipalities from non-certified ones (ISO 9001).Design/methodology/approachAn empirical study was carried out involving 81 Portuguese municipalities (40 certified, 41 non-certified), paired in a random sampling procedure. The Knowledge Management Questionnaire (n=1,372 municipality employees), the Customer Satisfaction Questionnaire and the Organizational Image Questionnaire (n=3,096 residents) were applied. Multiple discriminant analysis was performed.FindingsThe results indicate that certified and non-certified municipalities are distinct based on a function that considers KM (competitive orientation and formal KM practices), CS (intangible and tangible factors) and OI (favorable image).Research limitations/implicationsThe findings need further validation in other countries. However, the results highlight the importance of quality certification for both employees and residents.Practical implicationsThe results encourage local public administration organizations to introduce and maintain quality certification.Originality/valueThis research is the only one, to the authors’ knowledge, that simultaneously explores organizational processes of KM, CS and OI in local public administration. The sampling procedure and the information from diverse data sources are unique contributions. The conclusions may aid practitioners and scholars in understanding these organizational phenomena in the context of quality-certified and quality non-certified municipalities.

Studying Effect of Communication Skills and Leadership Styles of Manager on Knowledge Management of Zahedan University of Medical Sciences, Iran

Knowledge management is one of the emerging variables in organizations which has a considerable effect on the progress of organizations. The present research studies effect of communication skills and leadership styles of managers on the establishment of knowledge management in Zahedan University of Medical Sciences in 2013. Methodology: The research population includes all managers of University of Medical Sciences in all levels and a statistical sample of this research includes 180 managers who have been selected with Convenience sampling. The instrument of this research includes knowledge management, communication skills and leadership styles questionnaires and their validities are 0.87, 0.78 and 0.86, respectively, which are confirmed by sociology and training sciences professors. For data analysis in this test, mean and standard deviation have been used in descriptive statistics and correlation test and Kruskal–Wallis test have been used in the inferential test. Results: Findings of this research showed that Relationship oriented leadership style is found in low ranking managers and task-oriented leadership style is manifested more in medium ranking managers. Communication skills in high ranking managers are higher than those in managers of other levels. Low-level managers play more roles in the establishment of knowledge management. One of the other findings of this research is a significant correlation between knowledge management and relationship-oriented leadership style and also communication skills. Conclusion: Therefore, communication skills and leadership styles play an effective role in knowledge management and its establishment considering the obtained results.