Knowledge Management Procedures Research Articles

Proposed Knowledge Management System for the Time Efficient in R&D Department of PT Automotive Lumina

The automotive industry has grown post-Covid 19, positively impacting related sectors like car lighting. Due to high demand, PT Automotive Lumina, a lamp manufacturer specializing in OEM car lights, needs better time management. Responding to RFQs for new car models poses significant challenges due to delays caused by dependence on Juoku Technology. To tackle this, the company initiated an independent R&D process, but the need for more effective knowledge management worsens the situation, affecting competitiveness in a rapidly changing market. This research addresses two key questions: What Knowledge Management system can be proposed for time efficiency in the R&D Department of PT Automotive Lumina? and How to implement the suggested Knowledge Management system for time efficiency in the R&D Department of PT Automotive Lumina? Qualitative research methods were employed to study these questions, including interviews with key stakeholders. Analysis revealed eight sub-causes contributing to the observed problems, including a lack of skilled personnel, ineffective knowledge management, reliance on Juoku’s R&D schedule, rapid technological advancements, inefficient processes, limited decision-making authority, limited testing equipment in the R&D department, and most importantly, the absence of a knowledge management system. Several solutions to these challenges are presented based on the SECI, PPT framework, and Core, Advanced, and Innovative knowledge framework. Direct training, knowledge capture, and collaboration tools are among the planned knowledge management programs at PT Automotive Lumina. Preparation procedures were conducted in November and December 2023, with the proposed solution implementation set to begin in February 2024. Following deployment, knowledge management activities will be evaluated, and necessary modifications will be made for future improvements. PT Automotive Lumina aims to enhance time efficiency and support independent R&D through improved knowledge management procedures.

Implementation of A Knowledge Management System to Increase Profit of the Company Case of PT. PE

The IT industry has grown rapidly, resulting in fierce competition among enterprises. System integrators, such as PT. PE, confronts stiff competition, especially when serving government clients. However, profits at PT. PE have fallen during the last three years. The underlying cause of this problem has been identified through analysis using fishbone and cause diagrams as a lack of effective knowledge management within the company. This study aims to address two key questions: firstly, what is the knowledge management system that should be proposed to PT. PE to increase their profit? Secondly, what is the implementation plan of the proposed knowledge management system? A qualitative research method was used to study these questions. Data was gathered through interviews with important stakeholders such as the CEO, project managers (PM), and administrative employees. Observations were also done within the operations team. The data was collected from January through April 2023. The data analysis found nine sub-causes that contributed to the observed problem. These sub-causes include a lack of knowledge management understanding, disparities in employee knowledge levels, a lack of a platform for knowledge sharing, limited access to training and employee development programs, ineffective document storage, a lack of vendor and client databases, a lack of processes for converting tacit knowledge into explicit knowledge, a lack of a learning culture, and an overreliance on third parties. Several solutions based on the SECI (Socialization, Externalization, Combination, and Internalization) and People frameworks, procedures, and technologies are presented to overcome these difficulties. Ptalk, Pdoc, and Ptraining are among the knowledge management programs that PT. PE plans to implement. The implementation procedure is set to start in September 2023 and end in September 2024. Following deployment, an evaluation of the effectiveness of the knowledge management activities will be done, and appropriate modifications will be made for future enhancement. PE intends to reduce the highlighted issues and increase profitability by building a comprehensive knowledge management system. The suggested system will improve staff growth, expedite document storage, create databases for vendors and clients, build a learning culture, and eliminate reliance on third parties. PT. PE expects these steps to have a positive influence on their financial performance and long-term prosperity. Finally, this study underlines the significance of knowledge management for system integrator organizations such as PT. PE. The problems discovered in PT. PE's knowledge management processes have had a significant impact on its profitability. PT. PE, on the other hand, hopes to overcome these issues, improve their knowledge management processes, and, eventually, increase their profitability and competitive position in the IT market, through the offered solutions and implementation plan. In conclusion, this study emphasizes the crucial importance of knowledge management in the success of system integrator firms. The issues revealed in PT. PE's knowledge management methods have had a negative impact on its profitability. However, with the offered solutions and implementation plan, PT. PE hopes to overcome these problems, improve their knowledge management procedures, and ultimately increase their profitability and competitive position in the IT industry. This study contributes to the understanding of successful methods that might drive success for system integrator organizations in a highly competitive industry by emphasizing the relevance of knowledge management.

Children’s Daycare Services Facilities for Working Parents in the Job Sector in Bangladesh: An Empirical Study

Creating a supportive and welcoming working environment is crucial for organizations to ensure employee job satisfaction. The main objective of this study is to advocate for the state of daycare services in Bangladesh. In addition to this primary goal, the researcher will investigate factors influencing the daycare industry in Bangladesh and explore how daycare programs benefit working parents. This research adheres to systematic review standards by conducting a comprehensive search for relevant information, analyzing complete articles on knowledge management procedures, and presenting original findings. The researchers extensively examined most of the topics and aimed to identify any gaps in existing research. The study highlights the growing dependence on child care services in Bangladesh, which poses challenges for working parents due to the prevailing family structure. Furthermore, the current child care facilities do not meet parents' expectations in terms of provided amenities. The outcomes of this research will provide valuable support to working parents, organizations, and the daycare sector as a whole.

Assessing the role of competitive intelligence and practices of dynamic capabilities in business accommodation of SMEs

Dynamic capability is an emerging topic for organizations confronting a chaotic environment. Previous research has emphasized that organizations with low dynamic capacities boost performance suffers from several survival issues. This paper discusses how small and medium-sized enterprises (SMEs) may strengthen their dynamic capabilities using metrics and knowledge management procedures encompassing information planning, collecting, analyzing, and distributing. Specifically, this research explores the influence of social media analytics on four stages of competitive intelligence to strengthen the dynamic capacities inside manufacturing enterprises. Social media analytics is better utilized in some major corporations but less accepted in small and medium enterprises. However, little empirical research has applied the dynamic capabilities method and studied the causal linkages between social media monitoring and data-driven business processes. A survey was undertaken among 150 manufacturing small and medium enterprises in Shanghai to understand this connection better. Consequently, a closed-structured questionnaire was issued to the small and medium enterprises’ chief executive officers and management. The data gathered was examined using structural equation modeling. Our study results suggest that social media analytics favorably influences four stages of competitive intelligence, notably the phases of collecting and analysis.

The Role of Artificial Intelligence and Information Technology in Promoting Knowledge Management in Business Firms: A Review

Knowledge Management appears to be more advanced and sophisticated in the twenty-first century, as a result of the advancement of information technology and artificial intelligence technologies. Several academic and commercial scholars have been studying, exploring, and discussing knowledge management for a long time, owing to the importance of this topic for the success of companies in both the public and private sectors. In addition, many prominent firms throughout the world have used a variety of knowledge management methods to ensure that they remain one step ahead of their competitors in today's highly competitive business environment, including businesses that are constantly looking for methods to improve their knowledge management strategies. There have been some studies undertaken to gain a more in-depth grasp of the most recent research trend in knowledge management procedures and best practices in businesses. This subject, on the other hand, demands deeper examination from a variety of angles. The impact of using Artificial Intelligence (AI) and Information Technology (IT) concepts and techniques on the efficiency of knowledge management in modern businesses, particularly has been overlooked by many prior studies. The current study reviews the role of artificial intelligence and information technology in promoting knowledge management in business firms.

Managing COVID‐19‐related knowledge: A smart cities perspective

Effective management of coronavirus disease 2019 (COVID‐19) and the urgent need to improve epidemic prevention require rapid response and immediate solutions, deploying appropriate knowledge management procedures and facilitating effective decision‐making and managerial efforts. The increased adoption of smart cities (SC) technologies offers various technologies that can support knowledge capturing, acquisition, sharing, and transferring. However, knowledge management practitioners and decision‐makers face various challenges to manage huge data generated from the various SC platforms. Managing COVID‐19‐related knowledge necessitates filtering, cleaning, keeping, and sharing only useful data. Therefore, the aim of this paper is to investigate managing knowledge related to COVID‐19 from a SC perspective. The methodological approach for this study is a systematic literature review. The findings indicate that SC technologies, through the advanced deployment of information communications technology (ICT) applications, have a crucial role in knowledge capturing and sharing. Smart cities strategies enable knowledge extraction through facilitating data collection and analysis over various disparate databases, as well as facilitating quick and accurate handling and analysis of huge and unpredicted amount of data. Managing knowledge related to COVID‐19 pandemic has the potential to improve the planning, treatment and controlling the pandemic, enhance decision‐making, and enable disaster management. However, the managing of a huge amount of complex, unstructured data and information remains a big challenge for COVID‐19 knowledge management (KM) initiatives. The paper proposes a conceptual model and illustrates the various components and links between SC strategies, KM and COVID‐19, and how this can inform, facilitate, and enhance decision‐making to take steps for the path of recovery.

THE DEGREE TO WHICH PRINCIPALS OF PRIVATE SCHOOLS IN JERUSALEM APPLY THE CONCEPT OF KNOWLEDGE MANAGEMENT IN THEIR SCHOOLS

The aim of this study was to investigate the extent to which principals of private schools in jerusalem apply the "knowledge management" concept at their schools. The study had utilized Nonaka, Toyama and Kono´s theory of knowledge production (Nonaka, Toyama & Kono, 2000). In this regard, several studies which are connected to knowledge management had been reviwed, these could basically be classified into three main categories: reasons and justifications for applying knowledge management in organizations, knowledge management procedures and strategies, and the role of the leader in the application of knowledge management. A quantiative- descriptive methodology had been employed in order to fulfil the goal of this study. As to statistical procedures, mean and standard deviations were calculated using the SPSS. In order for the study to achieve its goals, a questionnair was used, the quesntionnair´s validity and reliability had been varified and then distributed to the whole population of the study, the population consisted of all private schools principals, by a total of (173) both males and females in Jerusalem. The researcher only received (147) surveys back, therefore, so the response rate was (84.8%). Results revealed that all survey items scored high, which means that the private schools principlas in Jerusalem apply the knoweldge management concept to a large extent. Discussion of the results had been provided and the reseracher arrived at some recommendations in this specific area, one of which had been on the practical level: designing a training program or workshops for the private schools principals in order to clarify the basic concepts which are connected to knowledge management, providing courses in using computers to organize and save information, enhancing the internet connection in schools to facilitate the exchange of experiences, create a job title for a person who could be encharge of knowledge management, sharing, and organization to lift the load off the principals back, and finally to develop Palestinian school curriculams in areas of knowledge that would help students produce it. As for future research, the researcher in this study recommended the following: a study to investigate the degree to which the head of departments in Jerusalem apply the concept of knowledge management at and to compare the results with the current study. Additionally, a study in the aspects that the teachers develop at the schools when applying knowledge management at their schools and how this affects students´ achievement, and finally a study that would create a suitable strategy for the Palestinian reality in order to ensure effective application for knowledge management at the Palestinian private schools.‎.

Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

ПРОБЛЕМЫ УПРАВЛЕНИЯ ЗНАНИЯМИ В УНИВЕРСИТЕТЕ ЧЕТВЁРТОГО ПОКОЛЕНИЯ

The article summarizes the results obtained by the author over the past five years in the analysis of solutions to the problem of knowledge management in universities of different generations. The problem under discussion is a change in the functions of a modern University caused by external and internal reasons, which affects the purpose of the University's activities and entails a number of significant risks. Objective of the article is to consider the knowledge management system as a directed meaningful work with the boundaries of beliefs, procedures for determining and justifying their truth in the framework of the University's solution of the problem of ideological transformation of the individual, his transfer from the natural state to the socio-cultural context of the second and third artificial nature. The research methodology is described as a philosophical reflection and includes the neo-Hegelian model of development as a process of self-awareness of the subject, which leads to the formation of new management structures within the subject, the concept of philosophical inventions of I.I. Lapshin, the distinction between hierarchical, network and environmental management schemes in the theory of V.E. Lepsky. The results presented in the article consist in analyzing the mechanisms of University development from the first generation to the fourth, in modeling knowledge management procedures that include training, research, commercial application and development of ontologies, in explicating global and local risks that arise in the current situation of implementing the "entrepreneurial University" model. In conclusion , the task of large-scale discussion of the concept of a fourth-generation University that meets the national interests of Russia is formulated.

Knowledge Representation for Multi-Scale Physiology Route Modeling.

We present a framework for the topological and semantic assembly of multiscale physiology route maps. The framework, called ApiNATOMY, consists of a knowledge representation (KR) model and a set of knowledge management (KM) tools. Using examples of ApiNATOMY route maps, we present a KR format that is suitable for the analysis and visualization by KM tools. The conceptual KR model provides a simple method for physiology experts to capture process interactions among anatomical entities. In this paper, we outline the KR model, modeling format, and the KM procedures to translate concise abstraction-based specifications into fully instantiated models of physiology processes.

Knowledge Management and E-Learning Effectiveness: Empirical Evidence from Jordanian Higher Education Institutions

In order to maximize the true advantage of e-learning, many higher education organizations have invested strongly in knowledge management. Yet the effect on the efficiency of e-learning of these investments remains ambiguous. The purpose of the research was therefore to determine the influence of knowledge management processes on the efficiency of e-learning in northern Jordanian private universities. The findings showed that knowledge management procedures have considerably impaired the capacity to meet the goals, excellence and quality of schooling using 101 answers by faculty members in four private colleges in the north area of Jordan. This suggests that procedures in knowledge management affect private universities ' ability to attain e-learning efficiency. In view of this research, universities should deliver the technologies they need for efficient management of their knowledge management processes and e-learning system. Universities are also to generate and share knowledge with others in a stimulating, promoting, and supportive culture.

Research competency enhancement process based on knowledge management procedures for developing routine to research of support staff at Thaksin University

This research aimed to study the research competency of the support staff at Thaksin University (TSU) and to present a research competency enhancement process based on knowledge management procedures for developing routine to research (R2R) for TSU support staff. Research instruments were questionnaires and group discussion, and research samples were 196 TSU support staff selected by stratified random sampling. Mean and standard deviation statistics were used to analyze the quantitative data of this research study, and PNImodified was used for content analysis of the qualitative data. The research findings presented that TSU support staff need a better understanding of the scope of the study, research report writing, research issues, literature review, research design, research framework, and research ethics and morality to enhance their research competency because theylack understanding and abilitytowardsresearch methodology, including place, budgeting, learning resources, mentoring system and learning support projects. They also lack faith, confidence, and intention in doing research. A possible solution seems to be the application of research knowledge management procedures, including a plan for learning facilities such as place, budgeting, learning resources, mentoring team, learning support projects, research ethics, and faith encouragement. Moreover, a research competency enhancement process based on knowledge management procedures for developing R2R for TSU support staff is a 2P2R process consisting of four steps: plan, process, reflect and regard.

Critical Enablers Role in the Successful Implementation of Knowledge Management in Management Education

Most experienced and knowledgeable personnel will eventually retire or go for greener pastures, making organizational knowledge management (KM) all the more important for sustaining performance adeptness or competitive advantage. Most experienced and knowledgeable personnel will eventually retire or go for greener pastures elsewhere, making organizational knowledge management (KM) all the more important for maintaining performance adeptness or competitive advantage. In order to prepare and produce industry-ready management graduates, the management education sector must develop strategies for constant sharing, creating/acquiring, transferring, and applying mission critical knowledge. This is because the sector has been facing a number of challenges related to the value it creates through the quality education and employability it imparts to its students. Existing literature on knowledge management (KM) fundamentals, KM procedures, and their facilitators in corporate context has been evaluated. Research has also been conducted on the present state of KM implementation in the academic sector.

Overcoming knowledge barriers to health care through continuous learning

PurposeThe purpose of this study is to explore the role of continuous learning and the mitigation or elimination of knowledge barriers affecting information technology (IT) assimilation in the health-care sector. Most of the problems with IT assimilations stem from a poor understanding of the nature of suitable information, the lack of trust, cultural differences, the lack of appropriate training and hierarchical bureaucratic structures and procedures. To overcome these barriers, this study provides evidence that a continuous learning process can play a part in overcoming some of the obstacles to the assimilation of IT.Design/methodology/approachThis study investigates how a continuous learning environment can counteract the presence of knowledge barriers, and, along with such an environment, can, in turn, facilitate IT assimilation. The study uses ADANCO 2.0.1 Professional for Windows and involves the collection and analysis of data provided by 210 health-care end users.FindingsThe study provides evidence in support of the proposition that continuous learning may facilitate the assimilation of IT by health-care end users through the mitigation of knowledge barriers (e.g. lack of trust or resistance to change). The mitigation of these barriers requires the gathering and utilization of new knowledge and knowledge structures. The results support the hypothesis that one way in which this can be achieved is through continuous learning (i.e. through assessing the situation, consulting experts, seeking feedback and tracking progress).Research limitations/implicationsA limitation of the study is the relatively simple statistical method that has been used for the analysis. However, the results provided here will serve as a preliminary basis for more sophisticated analysis which is currently underway.Practical implicationsThe study provides useful insights into ways of using continuous learning to facilitate IT assimilation by end users in the health-care domain. This can be of use to hospitals seeking to implement end user IT technologies and, in particular, telemedicine technologies. It can also be used to develop awareness of knowledge barriers and possible approaches to mitigate the effects of such barriers. Such an awareness can assist hospital staff in finding creative solutions for using technology tools. This potentially augments the ability of hospital staff to work with patients and carers, encouraging them to take initiative (make choices and solve problems relevant to them). This, in turn, allows hospitals to avoid negative and thus de-motivating experiences involving themselves and their end users (patients) and improving IT assimilation. This is liable to lead to improved morale and improved assimilation of IT by end users (patients).Social implicationsAs ICT systems and services should entail participation of a wide range of users, developers and stakeholders, including medical doctors, nurses, social workers, patients and programmers and interaction designers, the study provides useful social implication for health management and people well-being.Originality/valueThe paper contributes to a better understanding of the nature and impacts of continuous learning. Although previous studies in the field of knowledge management have shown that knowledge management procedures and routines can provide support to IT assimilation, few studies, if any, have explored the relationship between continuous learning and IT assimilation with particular emphasis on knowledge barriers in the health-care domain.

Upravljanje znanjem u osiguravajućim društvima

Modern business imposes the need for permanent improvement and enlargement of organizational knowledge, which results in a need to adopt formal mechanisms and tools to facilitate this process and make it efficient. As knowledge plays a decisive role in achieving the business goals in insurance companies, establishing adequate knowledge management can positively affect people, services, procedures and overall organizational functions. This paper shows a global research tendency of the introduction of knowledge management into insurance companies, but also points to the importance and role that insurance companies should dedicate to such knowledge in order to transform further the wealth of data and information they possess into applicable knowledge. The paper presents the basic knowledge management procedures, such as knowledge discovery, capture, storage, share and application that, together with appropriate knowledge management mechanisms and technologies, lead to long-term and systematic business improvements, prevent the loss of organizational knowledge and reduce work time. In these activities, support and active involvement of top level management is a prerequisite for success.

Comparing the knowledge management practices in selected European higher education libraries

Purpose – Knowledge Management (KM) in libraries refers to the systematic management and control of knowledge as an important resource when producing high-quality library and information services. If one wishes to make the optimal use and dissemination of organizational and other work life related knowledge, then one needs to acquire appropriate KM tools and to adopt a systematic procedure for KM throughout the organization. This can exert an energizing effect on the lifelong learning of the libraries’ staff which is essential in today’s rapidly changing scientific information environment. The purpose of this paper is to analyze KM practices is selected higher education libraries. Design/methodology/approach – This qualitative research conducted in three academic libraries – IZUS/Universitätsbibliothek Stuttgart, Germany; Universitat Autònoma de Barcelona (UAB) Library Barcelona, Spain; and University of Eastern Finland (UEF) Library, Finland – makes a comparison of the KM processes being implemented in each of the institutions to ensure the continuous learning of the libraries’ staff. Findings – This comparative study revealed several key reasons and best practices for implementing KM procedures in the selected university libraries. They are collected under three main issues: KM advantages; KM technological opportunities; and KM organizational culture. Research limitations/implications – Based on three cases and thus are mainly examples of the KM implementation. Practical implications – Paper gives tools for libraries and their management on the KM system implementation. Social implications – Based on the paper’s findings the KM implementation in all the selected libraries led to better management and better staff inclusion into the library service development. Originality/value – KM implementation studies are still rare among the libraries.

Managing knowledge in IT projects: a framework for enterprise system implementation

Purpose – The purpose of this study is to explore the knowledge management (KM) perspective of information technology (IT) projects based on enterprise system (ES) implementations. The study determined what knowledge is needed in each of the project phases (what for, from what sources), how this knowledge is transformed during the project (what knowledge activities are performed concerning this knowledge) and what knowledge-related artifacts are created. A KM framework for ES projects is formulated based upon the results. Design/methodology/approach – The research has a qualitative exploratory design based on multiple data sources: documentation, semi-structured interviews and participant observation. A coding procedure was applied with the use of a pre-defined list of codes, as derived from KM literature regarding knowledge types, actors, project phases and activities. Open coding was used to determine the role of each type of knowledge in the implementation process. Findings – The study examined the significance of the particular types of knowledge of each project actor across the project phases, and identified the specific knowledge activities that need to be performed for a successful outcome. In contrast to existing literature, this study also demonstrates that project management knowledge consists of two components: generic and product-related. Meta-knowledge, i.e. knowledge about other people’s knowledge was also identified as critical in the initial phases of the project. Solution knowledge was identified as the primary knowledge product. It is the result of the integration of company and product knowledge and is embedded into the system. Research limitations/implications – The limitation of this study is that it concentrated on a specific type of the IT project, namely ES implementation. The results cannot be directly extrapolated to other IT projects. Practical implications – The results of the study may aid in effective staffing for ES implementations and in identifying the necessary knowledge sources. They may also enable the development of relevant KM procedures for a project. Originality/value – No comprehensive project KM framework for ES has been found in the existing KM literature, and this study fills this gap in the research.

Criação de comunidades de prática como instrumento para o aprendizado organizacional

A criação de Comunidades de Prática é uma realidade para as organizações que adotaram a Gestão do Conhecimento e incentivam a permuta de experiências e conhecimentos entre seus colaboradores. Este trabalho tem como objetivo relatar a experiência de criação de Comunidades de Prática no Instituto Brasileiro de Informação em Ciência e Tecnologia, IBICT, a partir de sua concepção teórica, metodológica e operacional. A abordagem adotada na fase de implantação foi a aprendizagem situada (situated cognition), tendo como sustentação metodológica, em sua fase de sensibilização, a Investigação Apreciativa ( appreciative inquiry) e a Metodologia de Sistemas Flexíveis (Soft Systems Methodology). A dinâmica da criação das comunidades de prática fundamentou-se no treinamento intensivo em paralelo com a pesquisa--ação para a simultânea implantação das comunidades de prática idealizadas. O software adotado para o gerenciamento e comunicação das comunidades de prática foi o Moodle (Modular Object-Oriented Dynamic Learning Environment). O Moodle foi concebido em código aberto, tem linguagem de fácil desenvolvimento (PHP), que permite a adequação do ambiente às necessidades da organização e apresenta um conjunto de módulos que favorece a avaliação da participação dos integrantes das comunidades de prática. Como resultado, foram formadas comunidades de prática no Instituto, encontrando-se todas em operação e funcionando com grupos de 5 pessoas.

Marketing aspects of knowledge‐based management in groups of companies: case of Poland

PurposeThis paper focuses on identifying key factors which condition the occurrence of synergies in multi‐entity companies in relation to the application of knowledge management procedures in the marketing and development function.Design/methodology/approachThe factors have been identified as selected knowledge management subsystems and subsequently validated empirically in the groups of companies under review. The questionnaire used as a research tool included 27 questions on the organisation of the key management processes in the area of marketing and development in terms of knowledge management. The research results are described by means of the correlation and median analysis.FindingsOur observations and research findings appear to support a claim that the management of a multiple organisation that allows identification, selection, organisation, dissemination, and transfer of important information between group members is a crucial determinant of synergies and financial performance of a group of companies.Originality/valueThe enterprises in the former Comecon countries had a relatively little time to make important changes in the organisation and management, to improve their effectiveness and competitiveness. In the Polish economic realities, as the privatisation and restructuring processes of the former state‐owned enterprises got under way, one of the ways in which businesses sought to improve performance was to establish groups of companies. We described the hidden effects of this process, which primary was not included to the direct goals of the group establishing process. However, is one of the most important effects of this activity.

Managing corporate risk through better knowledge management

PurposeTo explain how progressive companies are using a combination of knowledge and risk management (KRM) systems and techniques in order to help them to prevent, or respond most effectively to, ethical or reputation‐damaging incidents.Design/methodology/approachThe paper explains KRM, develops a corporate integrity framework, and then explores how the KRM process component of the framework is related to the use of knowledge management (KM)‐related procedures, techniques, and tools in use in many corporations.FindingsIn many forward‐looking corporations KM procedures, techniques and tools are being used to perform risk management. KRM, the integration of knowledge and risk management, is alive and well and, given the global importance of risk management, may provide KM with a much‐needed and revitalizing boost.Originality/valueThe value of the KRM perspective is its development of a new and comprehensive application of KM to the vital global corporate need of risk management.