Knowledge Management Life Cycle Research Articles

Incorporation of Cloud Computing Services During the Knowledge Management Life Cycle: An Amalgamated Framework

Knowledge has been utilized as a leverage by many businesses organization In the Era of Knowledge economy, as it is considered scarce, valuable and cognitive asset. Accordingly, managing that knowledge is considered a fundamental challenge for business managers to obtain the greatest value from it because of its profound impact on employees, business processes, and products, as well as to give organizations a sustainable competitive advantage in light of the hyper competition between businesses. This study aims to integrate cloud computing services within the life cycle of knowledge management, with the aim of benefiting from the cloud computing services model (IaaS, PaaS, SaaS) as a breaking-through technological infrastructure to support the four processes of knowledge management (discovery, capture, sharing, application). It is expected that the proposed framework will serve as a reference for employees in knowledge economy organizations to infuse cloud computing services within the processes of creating, possessing, transferring and applying knowledge, which will have a fundamental impact on management practices in the areas of planning, problem-solving, decision-making and policymaking.

Incorporation of Cloud Computing Services During the Knowledge Management Life Cycle: An Amalgamated Framework

Knowledge has been utilized as a leverage by many businesses organization In the Era of Knowledge economy, as it is considered scarce, valuable and cognitive asset. Accordingly, managing that knowledge is considered a fundamental challenge for business managers to obtain the greatest value from it because of its profound impact on employees, business processes, and products, as well as to give organizations a sustainable competitive advantage in light of the hyper competition between businesses. This study aims to integrate cloud computing services within the life cycle of knowledge management, with the aim of benefiting from the cloud computing services model (IaaS, PaaS, SaaS) as a breaking-through technological infrastructure to support the four processes of knowledge management (discovery, capture, sharing, application). It is expected that the proposed framework will serve as a reference for employees in knowledge economy organizations to infuse cloud computing services within the processes of creating, possessing, transferring and applying knowledge, which will have a fundamental impact on management practices in the areas of planning, problem-solving, decision-making and policymaking.

KNOWLEDGE MANAGEMENT PADA BANK SYARIAH, STUDI KASUS PADA BANK SYARIAH DI INDONESIA

Conventional banks have successfully implemented knowledge management strategies by using various models to support their business performance. Limited studies have been proposed on how Islamic Banks manage different knowledge to support their business processes. By using the knowledge management life cycle theory, the researcher studied the knowledge management process in several cases in Islamic banks in Indonesia. Researchers collected data by means of observation, written materials, and in-depth interviews with key informants from the Islamic bank. The results show that the knowledge management life cycle in Islamic banks does not always follow the theoretical model developed by previous research conducted in conventional banking organizations because Islamic banks have different characteristics. Islamic banks must integrate knowledge management into Islamic values and norms before they are stored, shared, used, and improved as shown in the theoretical model. This study explains and provides new insights about the knowledge management life cycle in Islamic banks both for academics and for practitioners.

Web-based Knowledge Sharing System in Faculty of Engineering Bangka Belitung University

New lecturers must be quickly adapted to their work environment. Adaptation was difficult when colleagues did not provide space for discussion to the new lecturers. This condition occurred at the Faculty of Engineering Bangka Belitung University, with the planned to open a new study program, new lecturers had to be in a temporary homebase that was not their field. The expectation from the Dean was the existence of a knowledge sharing system that can be accessed anytime and anywhere by lecturers. But in reality, the knowledge sharing system still did not exist and knowledge sharing carried out manually by face-to-face meetings between lecturers and through Whatsapp groups. This research was conducted at the Faculty of Engineering, Bangka Belitung University. The knowledge sharing system methodology uses a combination of two methods, which are Socialization, Externalization, Combination, Internalization (SECI), and Knowledge Management Life Cycle. The result of this research was a development of web-based knowledge sharing system with an object-oriented approach which has been tested with black box testing and resulted as the system functions worked well.

A data-driven scheduling knowledge management method for smart shop floor

ABSTRACT The data-driven method has been widely used to mine knowledge from the smart shop floors’ production data to guide dynamic scheduling. However, the mined knowledge may be invalid when the production scene changes. In order to address this problem and ensure the validity of the knowledge, this paper studies a data-driven scheduling knowledge life-cycle management (SKLM) method for the smart shop floor. The proposed method includes four phases: knowledge generation, knowledge application, online knowledge evaluation, and knowledge update. Specifically, the extreme learning machine (ELM) is applied to learn knowledge based on the composite scheduling rules. The quality control theory is used to evaluate the quality of scheduling knowledge. And the online sequential ELM (OS-ELM) is adopted to update the knowledge. Knowledge life-cycle management is implemented through the iterative knowledge update. The proposed method is validated on the MIMAC6, which is a simulation model of the semiconductor production line. Experimental results show that the proposed method could improve the effectiveness of scheduling knowledge and further optimize the performance of the smart shop floor.

KNOWLEDGE MANAGEMENT LIFECYCLE AND ORGANISATIONAL DECISION MAKING OF PAINT MANUFACTURING COMPANIES IN RIVERS STATE, NIGERIA

This study investigated the influence ofknowledge management lifecycle on organisational decision making of paint manufacturing companies in Rivers State. The study was operationalized with the dimensions of knowledge management lifecycle as knowledge identification, knowledge creation, knowledge storage and knowledge transfer. Organizational decision making was measured by timeliness and cost effectiveness.The target population of this study is all 51 registered paint manufacturing companies in Rivers State. Purposive sampling was used to select a sample of 90 respondents from 30 selected manufacturing companies in Rivers State. The study used cross-sectional survey approach and descriptive research design.The study was guided by five research questions and ten research hypotheses. Questionnaires were the major instrument used in gathering primary data which were analyzed using correlational analyses. The questionnaire used was subjected to face/content validity, this was done to ascertain the validity of the questionnaires to be administered. The scale used for this study had been previously adjudged reliable. However, we also checked by verifying reliability outcomes through confirmatory test of internal consistency on the instrument with our sample using Cronbach alpha at the threshold level 0.7 which is generally accepted by the rule of thumb. Data was analyzed and results presented in tables, mean and standard deviation. And, finally hypotheses were tested using the Spearman Rank Order Correlation Coefficient. The study found that knowledge management lifecycle significantly impact on organisational decision making. The study recommends that in order for paint manufacturing companies in Rivers State to maintain their hedge in this high rivalry economy, they should pay more attention to how knowledge within the organisation are effectively managed as this will facilitate an effective time management and cost optimisation within the organisation.

Knowledge management lifecycle in Islamic bank: the case of <i>syariah</i> banks in Indonesia

Conventional banks have successfully implemented knowledge management strategy using various models to support their business performance. Meanwhile, limited study has been proposed regarding how Islamic banks manage different knowledge to support their business process. By using knowledge management lifecycle theory, we studied knowledge management process within two cases Islamic banks in Indonesia. We collected data through observation, written material, and in-depth interviews with key informants from both banks. The findings show that knowledge management lifecycle within Islamic banks did not necessarily follow the theoretical model built by previous studies conducted in conventional banking organisations because Islamic banks have unique characteristics. Islamic banks have to integrate the knowledge into Islamic values and norms before it is stored, shared, used, and improved as showed in the theoretical model. This study sheds light and provides new insight on knowledge management lifecycle within Islamic banks for both academic and practitioners.

Knowledge management lifecycle in Islamic bank: the case of <i>syariah</i> banks in Indonesia

Conventional banks have successfully implemented knowledge management strategy using various models to support their business performance. Meanwhile, limited study has been proposed regarding how Islamic banks manage different knowledge to support their business process. By using knowledge management lifecycle theory, we studied knowledge management process within two cases Islamic banks in Indonesia. We collected data through observation, written material, and in-depth interviews with key informants from both banks. The findings show that knowledge management lifecycle within Islamic banks did not necessarily follow the theoretical model built by previous studies conducted in conventional banking organisations because Islamic banks have unique characteristics. Islamic banks have to integrate the knowledge into Islamic values and norms before it is stored, shared, used, and improved as showed in the theoretical model. This study sheds light and provides new insight on knowledge management lifecycle within Islamic banks for both academic and practitioners.

Development of KMS to support quality shoes production

PT. PAI is a manufacturing company of Tomkins brand shoes. The company produces four types of shoes such as a child, junior, women, and men, from every kind of shoe there are different shoe names and models. The information or knowledge that each employee has about how to produce high-quality shoes has not been appropriately managed and stored, plus the employee’s entry and frequent employee mutations due to shoe production in one of the stages of production, which results in a loss of knowledge. A lot of defective shoe production and reduce production targets. Therefore, this study aims to create a knowledge management system in the production section. The method in this study was Awad & Ghaziri using five main stages of Knowledge Management Life Cycle. Based on the research that has been conducted, a web-based knowledge management system has been successfully created. The system developed is in the form of knowledge sharing and knowledge transfer applications. On the main login page, there are three levels of access rights, namely experts, admin and employee. Based on a series of tests, this system concerning functionality has been by the needs of users in the company and has been built correctly.

Exploring the Soft System Methodology in Development of Knowledge Management Conceptual Model a Sytematic Literature Review


 
 
 Soft System Methodology (SSM) is common guidance to conceptualise Knowledge Management (KM) model since its benefit to handle complex situations. This study highlights SSM implementation on KM conceptual model using Systematic Literature Review (SLR) to produce insights about current implementation and promising chances in the future. This study also concerns on KM conceptual models as created without certain features in many case studies. Many various interpretation can arise to understand how system should work. This situation affected more spending time to validate KM conceptual model with stakeholders. Using SLR, this study criticises the importance of features as provided in eligible articles. Out of 144 articles from 2009 until 2019 as delivered from Scopus query, this study selected 12 articles about SSM on KM. It classified them into several criteria: published year, sector, and related KM life cycle. By mapping them to solve research questions, this study promoted actors, activities, and sequential order of activities as recommended features. By implementing them, KM conceptual model creation can be faster and accepted by stakeholders.
 
 

Knowledge Management Lifecycle Model in Islamic Banks

Knowledge Management Lifecycle Model in Islamic Banks

BIM-Based Knowledge Management in Construction Projects

Construction organizations have increasingly realized the importance of knowledge management (KM). They have also increasingly applied various tools and strategies to manage their knowledge. Due to the temporary nature of construction projects, however, there continues to be certain barriers and challenges of KM that are hard to overcome. This article explores the use of Building Information Modelling (BIM) to achieve better KM in UK construction organizations. First of all, why and how BIM can facilitate KM in construction projects are identified from the literature review. Secondly, a questionnaire survey in quantitative measurement is used to investigate key aspects of KM that can be improved by using BIM. The results of quantitative data analysis are further discussed with the help of literature review. It is found in this article that BIM has the potential to support KM in construction projects. In particular, BIM contributes to proactive KM, lifecycle KM, and KM processes. The findings of this article provide researchers and practitioners with a better understanding of BIM-based KM.

Knowledge management: processes and systems

The paper examines the concept of knowledge and knowledge management; nature and lifecycle of knowledge management. It also review the various processes involved in knowledge acquisition and generation, knowledge capture, knowledge storage, knowledge sharing and knowledge application. The paper also discusses the various forms of knowledge elicitation to include questionnaire, interview, observation, role reversal technique, and discussion forums as well as the forms of knowledge representation to include report writing, database management system and institutional repositories. The paper shield light on the various technologies that aids knowledge management practice chief among which are groupware, electronic mail, database management system, data mart, data warehouse among others. Keywords: knowledge, knowledge management, knowledge sharing, knowledge application

The use of ICT platforms to promote knowledge exchange in project-based organisations

This study aims to investigate the use of information and communication technology (ICT) to support knowledge exchange in project-based organisations. The primary ICT tool investigated in this research is WhatsApp, a messaging application that has been widely used since its introduction. An ethnographic case study method was utilised to analyse qualitative data collected from interviews and focus group discussions. Three projects in an Indonesian university with a duration ranging from 8 months to 2 years were examined as object of investigations. Broadly, the findings show that ICT tools are generally useful in supporting knowledge exchange, which ultimately positively affects project performance. The project teams relied on WhatsApp for the success of the projects. Although face-to-face meetings were rare, team communication was highly intensive, supported by WhatsApp. In addition, managers are encouraged to promote knowledge exchange between team members. Through knowledge exchange, there will be knowledge development, which facilitates the invention of new techniques and methods for promoting project success. The most prominent findings are presented using direct quotations to provide first hand insight from the field. At the end of the paper, recommendations regarding what project managers should do during and after the project has been completed are presented. The recommendations are classified based on the knowledge management life cycle, representing a structured method to manage knowledge in project-based organisations. 

The Use of ICT Platforms to Promote Knowledge Exchange in Project-Based Organisations

Abstract This study aims to investigate the use of information and communication technology (ICT) to support knowledge exchange in project-based organisations. The primary ICT tool investigated in this research is WhatsApp, a messaging application that has been widely used since its introduction. An ethnographic case study method was utilised to analyse qualitative data collected from interviews and focus group discussions. Three projects in an Indonesian university with a duration ranging from 8 months to 2 years were examined as object of investigations. Broadly, the findings show that ICT tools are generally useful in supporting knowledge exchange, which ultimately positively affects project performance. The project teams relied on WhatsApp for the success of the projects. Although face-to-face meetings were rare, team communication was highly intensive, supported by WhatsApp. In addition, managers are encouraged to promote knowledge exchange between team members. Through knowledge exchange, there will be knowledge development, which facilitates the invention of new techniques and methods for promoting project success. The most prominent findings are presented using direct quotations to provide first hand insight from the field. At the end of the paper, recommendations regarding what project managers should do during and after the project has been completed are presented. The recommendations are classified based on the knowledge management life cycle, representing a structured method to manage knowledge in project-based organisations.

Enhancing learning effectiveness by adopting a knowledge-based usability guidelines

Purpose – Guidelines for the design of knowledge-based e-learning usability systems are absent from the current recognized set of usability design heuristics and from an established evaluation methodology of e-learning system developments. Such systems can help Web designers and instructional designers design for different user needs and decide which properties are of a higher priority, thus meriting more design and development efforts. The authors aim to help students develop higher-order thinking skills, such as application, evaluation and syntheses of knowledge. Design/methodology/approach – The authors applied Merrill ' s first principles of instruction and usability properties as pedagogical and usability design guidelines, knowledge management (KM) and hierarchical task analysis as methodological knowledge bases. The authors proposed a KM e-learning usability framework which frames our mapping of Web usability attributes to e-learning usability properties. The authors aim to investigate whether adopting Merrill ' s first principles of instruction and usability properties as knowledge-based guidelines/design factors would help learners develop higher-order thinking skills and whether this design would result in positive technology acceptance. The authors also developed a method matrix to map the selected methods of cognitive engineering to its potential uses in the KM e-learning usability framework of this paper and mapped e-learning usability tools with components in the KM e-learning usability system. Findings – Findings indicated that our design effectively helped learners to demonstrate higher-order thinking skills and positive technology acceptance, promising indications toward the design and development of knowledge-based usability frameworks and systems. Research/limitations/implications – The sample size of this paper is small. Hence, conclusions are not generalizable at this moment. Originality/Value – The authors’ contributions are twofold: First, the authors proposed a KM e-learning usability framework, which frames the mapping of KM processes to e-learning principles and usability properties. Second, the authors proposed a method matrix which maps the selected methods of cognitive engineering to its potential uses in their KM e-learning usability framework. Based on these mappings and focusing on the usability properties navigation and learning support, the authors used ICT/Web2.0 tools to present/visualize information more clearly and more sensibly/manageably to students, to help trigger new knowledge and develop higher-order thinking skills, such as application, evaluation and syntheses of knowledge and articulate information from different perspectives throughout the KM life cycle.

A Knowledge Management Model to Improve the Development of Bushfire Communication Products

This paper brings together two bodies of literature around knowledge management (KM) as enterprise integration (EI) and organisational ontology and epistemology as philosophy, in order to develop an extended KM approach to the development of bushfire preparedness material in the Australian context. Knowledge Management (KM) in enterprise integration (EI) practice manifests as process-centric electronic document and records management solutions. Knowledge creation and organisational epistemology is viewed as a social process, but this is often left unrepresented by KM processes. The body of literature on KM tends to focus on organisational functionality and organisational KM that is based on EI ontology tends to be restricted by organisational functionality and process models. We argue that developing the KM-Model using subjectivist epistemology has a significant role in KM and organisational studies for emergency and disaster agencies. As part of the Bushfire Cooperative Research Centre (CRC) ‘Effective Communication and Communities’ project, bushfire communication materials were collected from all Australian States and Territories and analysed using NVivo, representing a knowledge base. Data sources including semi-structured interviews with bushfire agency staff, residents in bushfire-prone localities. Interview data was analysed using thematic analysis, and emergent themes were represented using UML as a platform independent representation of the extended knowledge domain that is capable of representation in a digital space. This work unites organisational ontology, organisational epistemology and EI; the different manifestations of KM. We theorise about how organisational epistemology itself forms as part of the knowledge, where currently there is a lacking of a satisfactory end-to-end framework. The KM lifecycle, therefore, is extended by incorporating the social research processes as part of organisational epistemology to include external audiences through the themes of locality types, place and roles of individuals as volunteers and agency staff. The practical implications are that qualitative methods and toolsets can be included as part of KM to improve the development and deployment of bushfire preparedness material.

Technology solutions for product lifecycle knowledge management: framework and a case study

Information technology has promoted our society gradually into knowledge economy from product economy. Value creation requires more and more knowledge and information to support enterprise activities. Knowledge management (KM) as an activity has already existed, and will make the organisation and individual have stronger competition strength, and make better decisions. In order to respond to the industrial trend towards knowledge management, this paper investigates and proposes a framework for product lifecycle knowledge management that utilises product maintenance data across the lifecycle of the product. A case presented in this paper is a maintenance knowledge service system to prove the framework method.

The impact of information technology facilities on knowledge management lifecycle

Article history: Received January 20, 2014 Accepted 30 August 2014 Available online September 1

Service innovation in Indian knowledge-intensive business services: the Wipro case

Innovation is a major factor in the survival of many firms; more specifically for firms in the service sector. Since the service industry is growing fast in India, knowledge intensive business services (KIBS) have understood the need for innovation through the creation and distribution of knowledge. Current literature on service innovation has rarely examined the internal innovation of KIBS firms; it has only been focusing on the acting role of KIBS in innovation for their client firms. Information transfer, design, and implementation of knowledge to the client firm are services provided by KIBS. Helping in to understand the relationships between knowledge management and innovation in KIBS provides ample scope for empirical investigation. The aim of the research is to extend Nonaka and Takeuchi’s (1995) knowledge management life cycle model and to prove, internal and external knowledge acts as a tool for service innovation, in Indian KIBS. Through a case study on a leading Indian KIBS – Wipro – we try to complement existing theory on service innovation with specific reference to knowledge management in KIBS.