Abstract

 
 
 Soft System Methodology (SSM) is common guidance to conceptualise Knowledge Management (KM) model since its benefit to handle complex situations. This study highlights SSM implementation on KM conceptual model using Systematic Literature Review (SLR) to produce insights about current implementation and promising chances in the future. This study also concerns on KM conceptual models as created without certain features in many case studies. Many various interpretation can arise to understand how system should work. This situation affected more spending time to validate KM conceptual model with stakeholders. Using SLR, this study criticises the importance of features as provided in eligible articles. Out of 144 articles from 2009 until 2019 as delivered from Scopus query, this study selected 12 articles about SSM on KM. It classified them into several criteria: published year, sector, and related KM life cycle. By mapping them to solve research questions, this study promoted actors, activities, and sequential order of activities as recommended features. By implementing them, KM conceptual model creation can be faster and accepted by stakeholders.
 
 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
More From: DESIDOC Journal of Library & Information Technology
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.