Knowledge Management Issues Research Articles

KNOWLEDGE MANAGEMENT AS AN INTEGRAL COMPONENT OF PERSONNEL DEVELOPMENT

In the digital economy, one of the priorities of the personnel strategy is the direction of investments in personnel to gain new knowledge and relevant professional competencies. Today, organizations need employees who are able to use and maintain the information technologies introduced into the business.
 Digitalization and the formation of the information society dictates new conditions for the competencies of personnel. In order to maintain competitiveness, the organization is forced to ensure the development of digital competencies of personnel. Knowledge management should provide continuous education, self-learning, adaptability to changing conditions, the ability to work in different teams, critical thinking, the desire for new things and the search for innovations.
 The aim is to study the impact of knowledge management on staff development due to the transition to the digital economy.
 Method of work: the article used general scientific methods, approaches and techniques, such as monographic, abstract-logical, comparison, qualitative analysis, etc.
 Results of the work: this article draws attention to how the changes associated with the digitalization of the economy directly affect the issues of personnel knowledge management. It is concluded that the introduction of principles and approaches of knowledge management is required for the development of personnel in modern conditions.
 Scope of the results: the results obtained will be useful to organizations when developing personnel development programs through knowledge management in the context of digitalization.

Knowledge Management and Experience Transfer in Major Maintenance Activities: A Practitioner’s Perspective

Major overhauls, outages, shutdowns and turnarounds (MoOSTs) are significant maintenance interventions needed on a periodic basis to optimise the performance of physical industrial assets (PIAs). However, uncertainties in the forms of emergent and discovery work which sometimes cause delays and cost overruns are quite common partly because, MoOSTs are characterised by inherent challenges such as, but not limited to, short execution spans, volatility in ever-evolving schedules, task complexities as well as huge offline production and/or operation costs etc. Furthermore, in the literature, other complex elements which further constrains decision-makers in MoOSTs from satisfactorily achieving predetermined objectives have been identified, one of which is the lack of a formalised approach for capturing tacit knowledge from experienced practitioners. Consequently, because MoOSTs is an applied discipline, significant human endeavours are required in the planning and management, which makes it pertinent to examine and obtain the perspectives of experienced MoOSTs practitioners. Therefore, the aims of this study are two folds; firstly, to examine the extent of alignment between findings from literature as it relates to the challenges encountered during MoOSTs, as well as probe their underlying causes in practice. Secondly, to show how relevant the findings from this study would be in providing a baseline for establishing a proposal for capturing MoOSTs knowledge and the transfer of experience. The research approach adopted; thematic synthesis of themes which emerged from knowledge management challenges in MoOSTs identified via an earlier systematic literature review (SLR); and then, the identified challenges were validated through conducting interviews with practitioners. Demography analysis as well as specific MoOSTs related questions were administered via questionnaires, which were then analysed using frequency analysis method. Additionally, semi-structured interviews were conducted to investigate the perceptions of practitioners on pertinent MoOSTs issues. Both questionnaires and interview questions were formulated by findings obtained from the SLR, so as to examine whether the knowledge management challenges identified in the literature exist in practice, and if they do to what extent. In total, the selected responses of 49 practitioners, with origin across five industries were examined to determine the extent of alignment between literature and the practice-based perspectives. Based on the results, nine challenges were identified as critical themes, six of which were associated with managing knowledge. The study identified not only known constraints from literature but also their underlying causes based on the perspective of practitioners involved in multiple MoOSTs, which is crucial for developing sustainable mitigation. A unique contribution of this research is the mapping of demographic information such as industry, country, job class, years of experience, MoOSTs organization size, frequency for performing MoOSTs, etc., to responses obtained from participants, which has not been shown in literature prior to now. The importance of such rigorous efforts in the research design, is crucial for enabling the adoption of holistic approaches to eliminating the underlying causes of challenges encountered in MoOSTs, based on first hand reporting of people involved. In addition, the relevance of such first-hand analyses of responses obtained from this study; serve as baseline for the introduction of the proposal to adequately manage knowledge management issues in this discipline.

Structural capital and its importance for the intellectual capital of an organization

This article aims to confirm the thesis that structural capital (SC) is a framework for intellectual capital (IC) in an organization, which allows proper configuration of intangibles. Therefore, in the resource-based view, it determines its strategic character. Realizing such a goal, the author pays attention to the nature of relations and connections of individual components of IC, indicating that the SC is the key factor creating intangible assets of the organization as a source of gaining competitive advantage. The reason for taking up this issue is that, despite years of discussion in the field of IC, there are still unanswered questions concerning the management of an organization’s IC, especially its planning and development. The defined knowledge gap concerns the source of strategic characteristics of IC, which, according to the resources-based view, are its rarity, originality, and the inability to be substituted or copied. The ability to shape the strategic value of intangibles makes this source itself a strategic resource and identifying it can change the way we understand IC. To achieve the paper’s aim and fill the knowledge gap, the author asks whether SC can provide the characteristics of IC mentioned above and whether the strategic character of IC can be achieved independently of SC. The review and theoretical considerations are based on the analysis of the literature on IC and selected issues that are not directly related to IC, but of which the subject touches on the intangible assets commonly considered to be components of IC, such as the issue of functional stupidity, knowledge management, or resource theory. As a result of the analysis of features and characteristics of SC, the author concludes that SC is responsible for the efficient use of relational capital and human capital potential and thus is a strategic factor shaping IC as a source of achieved competitive advantage. The topic has important practical implications because by confirming the strategic role of SC, indicates the sources of effective creation of IC and its potential. The discussion also identifies directions for further research on this issue, especially the operationalization of IC and its analysis in organizations’ internal structures.

A knowledge management culture in the European higher education system

Purpose. Improving the quality of educational services by identifying the features and current trends in the development of knowledge management culture in the European higher education system. Methodology. The research methodology involves application of the systematic approach methods. 1. Structural approach related to defining the structural features of knowledge management culture in higher education institutions in Europe. 2. Functional approach that determines the essence and target orientation of the knowledge management function. The use of the comparative method allowed the authors to highlight the essential content of the concept knowledge management culture in relation to the concepts of organizational culture and information culture. The dialectical method of cognition was also involved, which made it possible to comprehensively consider the phenomenon of knowledge management culture in educational discourse through the contradictory relationships of its various sides and aspects. Findings. The culture of knowledge management in the European higher education system is considered at three main levels: 1. Cognitive level, implying a change in the style of thinking, mobilization of intellectual potential, and creativity. 2. Management level, involving the use of analytics and innovative leadership. 3. Technological level, based on the use of information and communication technology in the accumulation, transfer and management of knowledge. Originality. Knowledge management culture is studied in close relationship with the organizational and information culture. The features of knowledge management at three organizational levels have been determined: cognitive, managerial and technological ones. Practical value. The institutions of the European higher education system use knowledge to gain and maintain competitive advantages. Insufficient attention to the issue of knowledge management leads to a decrease in the ranking of higher education institutions. The introduction of knowledge management culture provides improvement in the psychological microclimate of a team, dominance of the atmosphere of creativity, an increase in the level of self-education, disclosure of personal intellectual potential, formation of a system of innovative leadership, stimulation of scientific research and, as a result, an increase in the quality of educational services.

УПРАВЛІННЯ ЗНАННЯМИ В УМОВАХ РОЗВИТКУ ЦИФРОВОЇ ЕКОНОМІКИ ТА ІНТЕЛЕКТУАЛІЗАЦІЇ СУСПІЛЬСТВА

The article justifies the relevance of consideration of the knowledge management issue in the context of the development of the digital economy and society intellectualization. It considers specific characteristics of the digital economy and society intellectualization to establish an effective knowledge management mechanism. Among the characteristics of the digital economy, the formation of technological consciousness, the change of time-and-value management aspects, the digitalization of economic and public life, forming and building the digital market, the transformation of cultural values, and the formation of virtual environment culture are distinguished. The interrelationship of these characteristics was emphasized. The work describes new tendencies in the knowledge management system based on the synergetic connection between technological components and behavioral aspects in management. It is stated that the technological consciousness formation can be traced in unilateral absolutization of technological and technical factors of society growth, which will lead to the domination of knowledge of technological nature rather than the conceptual one. The article emphasizes that establishing and building a digital market will cause changes of uncertain nature, in particular, there is a high possibility that the market will disappear physically in the future. Under these circumstances, the labor market structure will face changes, the emergence of new professions will displace those which are not connected to digital competency. It is concluded that this situation can cause some social problems in society because the modern labor market embraces the category of elderly people who would get in the rejected (excluded) class. The article highlights the importance of strengthening close integration of education, science, and business to determine the types of knowledge which will be in demand in the market, some methods and forms of gaining this knowledge, and effective transition and stimulation of different flows of knowledge into a single integral track.

Relevance of Adult Higher Education on Knowledge Management in the Healthcare Sector

Organizations, including the healthcare sector, are subject to changes in market, technology and regulations. This requires enhanced and different types of knowledge, and has led to an increased demand for adult higher education. However, the competencies required need to be met by the providers of higher education. This article presents a qualitative case study investigating the work relevance of an adult education study bachelor programme for middle managers of the public health sector in Norway. The paper explores how the education has shaped the interplay between the student/practitioner and his/her surroundings. The data in the study have been collected using in‑depth interviews. The case study showcases the potential impacts of higher education within public healthcare management in the workplace, also highlighting the factors that are predominant regarding the application and dissemination of formal knowledge in the workplace. The primary findings of this study are that there is an interplay between the form and content of the education, personal capabilities and individual characteristics of the student (employee/health manager), as well as an organizational maturity pertaining to knowledge‑management and the exposure to organizational innovation in the broader healthcare system. The case study contributes to the field of knowledge management issues by showing how a study programme can support the development of knowledge management practices in an organization, through focusing on the relevance pronounced through the management practices.

Knowledge economy in a self-learning organization

Introduction. Changing the priorities of forming the development strategy of modern business is to some extent related to the development of the knowledge economy based on the optimal combination of existing knowledge and the development of new one. The competitiveness of the organization in the market largely depends on the level of efficiency of investing in knowledge. At the same time, insufficient attention is paid to knowledge management issues in Ukrainian organizations, which enhances the relevance of the chosen topic. Given this, the purpose of the article is to generalize approaches to the formation and development of a knowledge economy to provide opportunities for realizing the values оf a self-learning organization.Methods. To achieve this goal and perform certain tasks, modern research methods are used, in particular: historical and logical analysis − to reveal the process of formation and development of the knowledge economy; system analysis − to determine the essence of the basic categories; analysis and synthesis − to study the existing system of knowledge economy; peer review and index method − to evaluate the model of a self-learning organization. Results. The provisions and conclusions of the article are related to an important scientific and practical problem bound to the development of a system of measures aimed at developing the organization’s ability to develop the competencies of its employees, the ability to timely produce, accumulate and efficiently apply new knowledge of employees in the process of manufacturing an innovative product. It is proved that in the conditions of the knowledge economy, the study of the processes of creation and development of knowledge, due to which the organization receives a significant competitive advantage in the market, is relevant. The problems that inhibit the development of the knowledge economy in Ukraine are identified and ways to solve them are outlined. The results of a sociological study conducted among «MagneticOne» employees are presented and analyzed to assess the availability and prospects of expanding innovative forms and methods of knowledge management in domestic IT companies. Based on this, recommendations were made on the frequency of educational events at IT companies, which contribute to the self-development of employees and the improvement of the effective construction of internal communications. It is established that new knowledge is the intellectual basis of the management and functioning of the organization, the most important component of the formation of intellectual capital. Knowledge is the result of the creative work of people, with the help of which the company forms its values аnd develops. Prospects. Considering the relevance of this topic and the existing scientific achievements, it is advisable to deepen research in the field of society’s transition to a knowledge economy, increase the innovative activity of a self-learning organization.

Knowledge Management and its Effects on Financial Performance: Evidence from Dangote Flour Mills, Ilorin

This paper summarizes the arguments and counterarguments within the scientific discussion on the issue of knowledge management and their impact on the financial performance of economic entities. It is determined that despite the key role of knowledge both for the development of the country (which in the 21st century is based mainly on knowledge) and to increase the value of the company, today companies do not fully use arrays of knowledge and data, which forms barriers to increase competitiveness in the strategic perspective. The main purpose of this study is to assess the impact of knowledge management on the financial performance of companies. Data for the study were obtained from a primary source based on a structured questionnaire with which Dangote Flourmills staff worked. The methodology of the work is a software product for statistical data processing – STATA 11, while the data analysis was performed on the basis of regression analysis, which was used to test hypotheses at the level of 5% significance. The analysis of the data confirmed the significance of the impact of all indicators of knowledge management on the financial performance of the economic entity. The results theoretically confirmed and empirically proved that strategic leadership, organizational culture, information, and communication technologies, effective human resource management practices have a significant impact on financial performance. This study concludes that knowledge management has a significant impact on the financial performance of businesses. The paper states that knowledge management activities help to focus the company’s management on the accumulation, storage, and use of knowledge to solve problems, dynamic learning, strategic planning, and making sound financial and economic decisions. The authors have formed the following recommendations: assistance from the management of the company to exchange knowledge, training and professional development; introduction of the latest digital technologies to improve communication and management mechanisms, based on the specifics, features, and needs of companies; ensuring and developing a corporate culture that allows you to balance and coordinate the actions of management policy. Keywords: knowledge management, human resources, strategic leadership, organizational culture, financial results of the company.

Editorial

In summer 2017 during the Annual AESOP Congress in Lisbon we were delighted and proud to present the inaugural issue of Transactions of the Association of the European School. Starting this journal took the editorial team on an enjoyable (ad)venture where we discussed format innovations, approaches, and procedures that would be suited to encapsulating the very inclusive, open-minded and nurturing character of the AESOP community while also measuring up to academic standards and scrutiny. It was a venture that was co-created by a mixed gendered team of complementary strengths, experiences, and competencies – as one would expect from a functional team. The papers in this issue of the journal again embrace the diversity of planning cultures in Europe and beyond. They address themes ranging from transport to open space planning. Interdisciplinarity, qualitative and quantitative analytical approaches, design and strategy, and research and education are all covered in varying depth and breadth. (Post-)modern planning is diverse, and requires flexibility and openness to change; in our complex world the future is not predetermined but shaped and evolving. This fourth issue is a good example of this diversity; with a geographical focus spanning from Mexico, Portugal to Russia and Italy, it explores planning approaches (resilience-based planning) as well as knowledge management issues and social behaviours.

Knowledge Management Issues in India: A Public Sector Perspective

ABSTRACT This study presents a new body of empirical evidence supporting knowledge management initiatives from the public sector, in the context of India. The Study examines the impact of KM on public administration. The findings represent the opinions of public servants representing 450 valid responses in a survey conducted at Bangalore. Smart-PLS and Amos statistical tools were employed to estimate a partial least square based on the SEM technique. The results suggest that organizational learning, knowledge sharing, innovation, social identification, and technology infrastructure are strong determinants of KM initiatives and could enhance individual and organizational performance. By extension, the study highlights the relevance of KM in management sciences, human resource, strategic management, leadership, organizational culture, and behavior. Nonetheless, the study variables satisfactorily explained KM at a higher reliability. However, organizational learning and knowledge sharing could be improved to address the increasing knowledge inequality in the public sector.

Knowledge management issues in the EFQM excellence model framework

PurposeThe purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an adequate context for successful knowledge management (KM). A description is given of the synergies between both management approaches, with the purpose of reaching sustainable competitive advantages within organizations.Design/methodology/approachA literature review and a content analysis are carried out which show how the current version of the EFQM model includes the key aspects of the knowledge management systems (KMS) and its process. Also, the relationships and synergies between both considered management approaches are analyzed: quality management and KM.FindingsAfter a detailed analysis of KM issues in the EFQM model, important synergies and complementary elements are appreciated between both management frameworks. Evidence is given of how the integration of both frameworks constitutes a dynamic capability that can lead organizations to attain sustainable competitive advantages.Practical implicationsAn exhaustive review is given of the elements related to KM present in the EFQM model. In addition, companies are offered guidelines to be able to manage their knowledge through a model that is recognized and widespread in the business sphere.Originality/valueThe research develops the first content analysis of the process elements and KMS present in the whole structure of the EFQM model. Furthermore, it is shown how the integration of excellence and KM constitutes a dynamic capability for organizations based on continuous improvement, innovation and learning.

HANDLING OF COAL DUST AT COAL HANDLING FACILITY IN COAL POWER PLANT USING SOFT SYSTEM METHODOLOGY (SSM) APPROACH

Currently, many coal-fired powers plants are built to supply electrical energy needs in Indonesia due to relatively inexpensive raw materials and abundant in Indonesia. Handling of coal is mostly done at the power plant using coal handling facilities consisting of ship unloaders, conveyor belts, stock piles, silos or bunkers. The problem that arises in the coal handling facility is dust from coal that fells or hovers in the air so that it can interfere with the environment and health both for workers in the Coal Power and residents around the Coal Power. The purpose of writing this paper is to eliminate the spread of coal dust that arises due to coal handling equipment that is not precise and imperfect. The method used is the Soft System Methodology (SSM), which is a systematic approach used to analyze and solve problems in complex and messy situations. This paper examines the benefits of applying SSM to knowledge management issues in handling coal dust at a power plant. Improvement is done by upgrading coal handling equipment (ship unloader, conveyor belt, stock pile) with the addition of dust suppression, proper sealing system, dust bag, and training to operators on the impact and handling of coal dust and coal handling equipment maintenance, so resulting in a significant decrease in the spread of coal dust, creating a working environment and the environment becomes clean, healthy and safe.

Методы управления знаниями в образовательной организации

Studying the issues of knowledge management, one should focus on the process of improving the information assets of the educational institution in order to implement the most successful practice of using knowledge. The concept of “knowledge management” consists in enriching knowledge, not as an abstraction, but as a base for obtaining competences, which is achieved by the transfer of knowledge, its practical application and exchange. Knowledge management provides an opportunity to assess the extent to which teachers are ready for change, to what extent they tend to make changes. The knowledge acquired by employees needs to be expanded with the help of training methods and advanced training. The management staff and the staff of the educational organization must see the prerequisites for change, adopt methods for their implementation, understand them and implement them.

Toward green economic growth in South Sumatra: collaborative platform through a knowledge management approach

In the world where natural resources are already limited, balancing the environmental aspect with economic growth has become necessary. Otherwise the consequences will be severe. The Green Growth Masterplan of South Sumatra has outline the strategies and action toward achieving sustainability. The masterplan consist of seven strategies aimed at achieving 5 sustainable development goals: (1) sustainable economic growth; (2) inclusive and equitable growth; (3) socio, economic and environmental resilience; (4) healthy and productive ecosystem, and (5) greenhouse gas emission reduction. The masterplan also implied that the only way South Sumatra will be able to achieve the green economic growth is through collaboration and cooperation among all stakeholders in the province. All of the enabling condition in green growth strategy were pointed toward the importance to build a strong partnership with all stakeholders. They need to work together and combine their knowledge and resources to achieve the green growth vision. One of the enabling condition is a strengthened capacity to conduct and implement green growth action. At this point, the issues of knowledge management became important. In order to collaborate effectively in managing the South Sumatra Landscape, a strong basis of knowledge is required. A knowledge society need to be formed in South Sumatra for this purpose. This knowledges need to be manage in such a way that any stakeholders in South Sumatra will be able access, utilize and improve. The SECI (Socialize-Externalize-Combine-Internalize) framework of Nonaka and Takeuchi (1995), fit nicely into the context of South Sumatra green growth implementation. Tacit knowledge from local wisdom of community needs to be combined with explicit knowledge that has been produced by so many research project in South Sumatra. The only problem with SECI framework is in institutionalization of the framework itself. Knowledge sharing on sustainable development needs to be facilitated by a body who can work with multiple stakeholders and at the same time implement the knowledge management system. In South Sumatra, this was addressed through the Green Growth Partnership Institution. KOLEGA SUMSEL is a form knowledge society which strive to achieve green growth vision through cooperation and collaboration. The cooperation models itself is an important contribution from South Sumatra to the development practitioners in other places.

A New Hypred Improved Method for Measuring Concept Semantic Similarity in WordNet

Computing semantic similarity between concepts is an important issue in natural language processing, artificial intelligence, information retrieval and knowledge management. The measure of computing concept similarity is a fundament of semantic computation. In this paper, we analyze typical semantic similarity measures and note Wu and Palmer’s measure which does not distinguish the similarities between nodes from a node to different nodes of the same level. Then, we synthesize the advantages of measure of path-based and IC-based, and propose a new hybrid method for measuring semantic similarity. By testing on a fragment of WordNet hierarchical tree, the results demonstrate the proposed method accurately distinguishes the similarities between nodes from a node to different nodes of the same level and overcome the shortcoming of the Wu and Palmer’s measure

Building Smart Knowledge Mapping Conceptual Model

Transformation in patterns of human interaction has shifted significantly in the use of the Internet, as these trends are rapidly evolving with the advent of online means for social interaction, such as social media, social networking, messaging, and so on. The transformation happens to give us challenges and opportunities to improve the quality of knowledge management undertaken by an organization. The most critical problem that in knowledge management issue is how to identify the state, ownership, and connectedness of critical knowledge in an organization visually. The studies to overcome these problems already done with a knowledge map approach, but in practice to do knowledge mapping is still done partially, either by the manual or automatic approach. Accordingly, this study aims to identify the critical components in building integrated knowledge maps from various electronic information sources that developed in the current Internet era. Through a literary study in an article that examines the map model of knowledge and by analysing smart terminology in several contexts from several kinds of literature. This study proposes a model of smart knowledge mapping conceptual model to be an initial model in developing a knowledge map that integrates various critical components.

Role of Knowledge in Management of Innovation

Knowledge has always been, and still is, a crucial source of economy. However, during the past few years we have seen a growing interest in treating knowledge as a significant organizational resource for innovation. This trend coincides with the rapid development of ICT, indicating the strong influence that ICTs have on the processes of creating, disseminating, and using knowledge. At present, issues of innovation management and knowledge management are studied independently, which creates a certain gap in the systemic understanding of the innovation development processes. The paper proposes an integrated approach to the issues mentioned. The hierarchy and taxonomy of knowledge are considered from the point of view of their influence on decision-making at different stages of the innovation lifecycle. Our proposition complements and contributes to several recent models of decision-making developed in the frame of the innovation process.

KNOWLEDGE MANAGEMENT AT THE ARMED FORCES ACADEMY OF GEN. M.R. ŠTEFÁNIK IN LIPTOVSKÝ MIKULÁŠ

In the article, we deal with the issue of knowledge management and its use in the Slovak Armed Forces (OS SR). The authors point to possible implementation of Knowledge management in the OS SR. A part of the article is an analysis of a conducted survey, which was focused on the results of the issue of Knowledge management with the aim of finding out how students, professional soldiers and employees apply their acquired knowledge and experience of Knowledge management in practice and, in particular, the manner in which they share it.

International Dimension of Knowledge Management in Supplier of Quality Outsourcing – Case Study

Abstract Currently, the conditions enterprises are operating in are marked by considerable instability. Thus the changes they may undergo are difficult to predict. Practitioners and theoreticians of management science point to various approaches to building competitive advantage. In the past few years, the focus has been put mainly on information and knowledge. According to advocates of the knowledge management concept, knowledge is of key importance to building competitive advantage and succeeding on the market. The issues of knowledge and how it is gathered, updated and applied are not new. The challenge for contemporary entrepreneurs is, however, how to manage knowledge in global enterprises. The aim of this study is to analyse the issue of knowledge management in a company which based its development on expansion into foreign markets. The research method applied is illustrative case study, the aim of which is to show how important knowledge management is for improving the efficiency of an internationalized enterprise.

Knowledge management practicesin oil companies

The purpose of the study.In the economy of the 21st century, knowledge is the main source of obtaining sustainable competitive advantages of enterprises, and knowledge management (KM) is the main mechanism for ensuring and maintaining it. People and knowledge they possess, know-how, ability to innovate, trust relationships with customers and partners, and other intangible assets are becoming the most important sources of development for an organization. KM is traditionally carried out with the help of the following components: information technology, organizational processes and structures, corporate culture and people. In addition, there are complex tools of KM, which usually combine several KM components: a library of documents (knowledge base, corporate memory), communities of practice, lessons learned, etc. The purpose of this study is to illustrate the application of KM practices in companies in the oil industry of the Russian Federation.Materials and methods.This article used the analysis of secondary data sources, and also reviewed in detail two cases, describing KM in the activities of oil companies in Russia. In order to understand at what stage is the development of the knowledge management system (KMS) in oil companies of Russia it’s necessary to compare the use of KM tools in foreign and domestic practice, this paper is based on information, provided in open sources. Observations are formed and the most prominent examples of the use of KM tools are indicated.Results.The article provides an overview of KM tools, examples of their use in the oil and gas industries, and also examined the domestic practice of their use, based on cases of Russian oil companies. Examples of the use of KM tools, based on technologies and employees in foreign and Russian oil companies are pre-sented. On the example of cases of two well-known Russian oil companies, the stages of formation and de-velopment of knowledge management system in a company were considered, specific practices of KM, which appeared in companies at the respective stages of KMS development, were presented, as well as fea-tures of KM in each company.Conclusion.For a number of reasons, oil companies are advocates of the proactive use of KM systems. In the course of the analysis, the trends of KM in the oil sector of the Russian economy were identified: com-plexity of use, poor acceptance of innovations, not related to production/technological processes, the begin-ning of the emergence of a policy of active knowledge sharing, a move towards creating a flexible KM sys-tem. This article will draw the attention of Russian managers to the issue of knowledge management and other intangible assets and identify management practices that will help Russian companies to successfully develop and compete, based on their intellectual capital. The article will also be of interest for specialists in knowledge management and practitioners from related fields.