Knowledge Management In Tourism Research Articles

A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends

Purpose The purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field. Design/methodology/approach A total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords); this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication; determining the structure of the co-cited publications; and evaluating emerging trends for future studies. Findings This study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses: KM and digital technology; and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment. Research limitations/implications This study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field. Originality/value To the best of the author’s knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.

The role of knowledge management in the tourism sector: a synthesis and way forward

PurposeThis study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations).Design/methodology/approachThis study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles.FindingsThis study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research.Originality/valueThis is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

Guest editorial: Knowledge management in tourism: paradigms, approaches and methods

Guest editorial: Knowledge management in tourism: paradigms, approaches and methods

Tourism, knowledge management and its processes

When it comes to knowledge management (KM), one of the ways to classify it is through its processes. When it comes to tourism, it is the sectors that reveal its practical development. At this juncture, this article aims to analyze which are the tourism sectors that are considering KM in their research, as well as which KM processes are most used in tourism studies. To this end, this research is supported by an integrative literature review and follows the guidelines of the PRISMA recommendation. Due to the research protocol established and using the Scopus and Web of Science databases, an initial sample of 376 articles was obtained, of which 107 met the eligibility criteria. The research results are: (1) the most representative sectors are macro tourism and the accommodation services segment; (2) there is an emphasis on knowledge sharing and transfer processes, which are KM concerns also in other areas; (3) the researches highlight tacit knowledge, given its management complexity and the competitive differential it supports; (4) the researches on KM in tourism received criticism for low quality, complexity of scientific language, or disconnection with the managers and operators in the private and public sectors.

Turismo e gestão do conhecimento: uma revisão integrativa da literatura

Knowledge Management (KM) is seen as a strategy to create competitive advantage. Therefore, the objective of this research is to understand the application of KM in tourism. The guidelines of the PRIS‑ MA recommendation (Preferred Reporting Items for Systematic Reviews and Meta‑Analyses) were followed for the development of an integrative literature review, using the Scopus and Web of Science databases thus allowing for the review to be transparent and possible to be reproduced. Briefly, the checklist items and a flowchart for selecting articles, both from PRISMA, substantiated the form and content of the review, the process of selecting the articles, and the central design for the information extracted and enabling the data analysis. A sample of 376 articles was obtained, of which 107 met the seven eligibility criteria. In this process of systematic search and sorting of articles, the bibliographic manager EndNote was used, and for each article there was analysis by at least two researchers. The highlighted results were: (1) tourism lags behind other economic sectors in its use of KM; (2) the majority of researchers are located in Europe; (3) the most popular magazines for publication are from the tourism area itself; (4) most research used empirical methods, with a tendency towards the quantitative approach; (5) the emphasis is on knowledge sharing and transfer processes; (6) emphasis on tacit knowledge, given the complexity of its management.

Tourism Entrepreneurs Awareness Level of Knowledge Management: A Literature Review

Background: Contemporary organizations, more importantly, tourism and hospitality sectors, are heavily based on knowledge intensive dimensions. As they are emerging industries, and these sectors face fierce competition and strive for modernization of their business activities. However, the aging workforce in these industries poses huge challenges for the process of modernization. Organizations in these sectors do not follow knowledge management mechanism. As the importance of knowledge management is not well materialized, a comprehensive study is required to understand the grounded reality based on current need for practicing knowledge management in these sectors. 
 Objectives: This study is conducted to identify various dimensions of knowledge management in tourism and hospitality sectors based on literature survey and to suggest managerial implications for managing knowledge in tourism and hospitality enterprises.
 Methods: within the framework of qualitative research, this study uses guided literature reviews, seminar discourses and general observation for collecting the data and analysis.
 Findings: This study has identified several dimensions that show shift of paradigm in knowledge management highlighting the importance of knowledge management in tourism enterprises. The study explores tourism entrepreneur's awareness level of knowledge management. Informed with the related theories of knowledge management, the study explores measures for achieving sustainable tourism development through effective knowledge management.
 Conclusions: The study indicates that in order to advanced performance of these sectors, the owners and tourism entrepreneurs strategically require implementing the principles of knowledge management effectively. 
 Implications: This paper may serve as instrumental as it attempts to analyze awareness level of tourism entrepreneurs on knowledge management providing evidences for its enhancement and development in Nepal.

Review of Social Media Potential on Knowledge Sharing and Collaboration in Tourism Industry

Social media have revolutionized communication in tourism industry. Review of the current literature revealed that previous studies have examined the role of information technology in tourism, but still there is a lack of study to reveal how social media promote knowledge sharing processes. To this end, the authors review extant related articles in knowledge management in tourism. The purpose of this study is understanding of knowledge sharing in social media in tourism sector. Specific concentration is on integration of tacit knowledge sharing during pre-travelling decision making. Finding of this study contribute to researchers, organizations and policy makers in tourism industry.

Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations

PurposeThis paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria.Design/methodology/approachThe paper undertakes a review of the relevant literature before applying Grant's model of knowledge management to Austrian tourism organizations. Data are gathered by means of a standardized online questionnaire.FindingsThe results of the study show that the majority of Austrian tourism organizations have implemented knowledge management according to Grant's model. However, there is potential for development and further improvement.Practical implicationsThe implications for knowledge management in tourism organizations are provided in terms of general prerequisites for knowledge management as well as practical implications and suggestions relating to the identification, measurement, storage, sharing and integration of knowledge.Originality/valueThe use of knowledge has long been of interest to academics and practitioners, but research on it has been under‐developed in tourism. Despite the increasing conceptual studies on knowledge management in tourism in the last few years, this research uses a knowledge management model to assess the current status of knowledge management in Austrian tourism organizations and provides practical implications.

Towards a research agenda for knowledge management in tourism

Previous research has suggested that tourism has been slow in responding to knowledge management strategies in its planning, management and development practices and, as a result, there has been limited research in this field pertaining to knowledge management. In this conceptual discussion, knowledge management (hereafter KM) is broadly used as a term to refer to any planned and controlled application of knowledge for achieving goals and missions in tourism planning, management and development. The purpose of this research is twofold. First, the article presents a review of previous research and conceptual frameworks from the sociology of knowledge and KM that are potentially applicable to tourism. Second, it proposes a research agenda to address KM in tourism from five perspectives. The discussion encompasses issues such as tourism knowledge and tourism sectors, the structure and process of KM, and the role of information and communication technology in facilitating knowledge-based strategies. Implications for future inquiries are also discussed from these distinct perspectives.