Knowledge Management Factors Research Articles

The impact of knowledge management practice on the hospital performance in Abu Dhabi

This study proposes a conceptual model that simultaneously involves five factors of Knowledge Management (KM) and six factors of Hospital Performance (HP), in their respective constructs. The signi...

Academic Staff and Industry Revolution 4.0: Knowledge, Innovation and Learning Factor

The higher education institutions play a very important role in developing the readiness of academic staff on IR 4.0 which might increase the quality of education system through implementing the effective learning factors, efficiency knowledge management factors, and creative thinking with the innovation capability. Here, the academic staff must further explore the new knowledge, innovation, and learning factors that could be used in their teaching and learning. The research model was taken from previous studies on examining the feasibilities of Industry 4.0 for the hospitality sector with the lens of management practice. The data was analyzed by using the IBM SPSS Statistics v21 and the five-point Likert scale represented by Information Literacy Education Implementation Readiness Scale was used to measure the respondents’ readiness level on IR 4.0. Descriptive analysis than was used in this research to further explore the mean factors which are learning, knowledge management and innovation capability, and the academic staffs’ readiness for IR 4.0.. The results indicated that the learning institutions played a very important role in developing the readiness of academic staff on IR 4.0 which may increase the quality of education system through implementing the effective learning factors, efficiency knowledge management factors and creative thinking with innovation capability factors.

Knowledge Management Performance Evaluation in Government Organization

The purpose of this paper is how to see the factors of knowledge management, customer relationship management, and employment programs that affect the realization of the Organization's performance against. The methods used in the writing of this thesis is the analysis of the path and also by using the study library for searching for reference materials. The results of the analysis conducted States that there are influences from factors of knowledge management, customer relationship management, and an influential work program towards the realization of the Organization's performance. The existence of this research, then obtained a model of organizational performance.

Implementasi Manajemen Pengetahuan pada Perguruan Tinggi Swasta di Kabupaten Garut

This study scrutinize the factors affecting knowledge management, consisting of acquisition of knowledge, storage of knowledge, distribution of knowledge and use of knowledge, at Private Higher Education Institutions in Garut Regency. The purpose of this study is to analyze the factors shaping the knowledge management. By using a survey method with a quantitative approach, the unit of analysis of this study is lecturer at 14 Private Universities in Garut Regency, with 229 lecturers as respondents. Data is obtained from survey results through questionnaires distributed directly to lecturers. Data is processed using descriptive statistical analysis and Confirmatory Factor Analysis (CFA). The research findings showed that the use of knowledge and the storage of knowledge are the most powerful factors in knowledge management, followed by the acquisition of knowledge, and distribution of knowledge.

Innovative Activities in a Region in the Conditions of the Development of the Digital Environment

In the conditions of the development of the digital environment, innovative activities become a priority area of economic development that draws not only substantial material and financial resources but also human capital. The existing models designed to assess innovative activities in a region do not give an assessment of conditions for innovative activities. The study aims to develop methods for the assessment of conditions for innovative activities in a region based on a complex consideration of knowledge management factors that allow determining priority areas of regional policy in the digital environment. With regard to the study problems, the authors used a set of basic general scientific methods: comparison, analysis, synthesis, systemization, formalization, statistical estimation, economic mathematical modeling, methods of verifying the reproducibility of the models used on calculation examples. The model presented in the article allows the authors to evaluate the very conditions of innovative activities from the position of knowledge management factors in the conditions of the digital environment. The model’s practical application makes it possible to define priority areas for the development of the innovative sector. This, in turn, promotes the formation of the digital environment. The study results have been tested on the example of Russian constituent entities.

Effective knowledge management in the Nigerian banking industry: Indigenous knowledge

Over the years, there have been an escalating shift from manual work to knowledge work all over the world and knowledge workers are in high demand. This study explores how well knowledge management factors such as information technology, organizational culture, measurement, management leadership and support, and human resources management exist in the Nigerian banking industry and it examined how well these critical success factors are being implemented. The study uses study consisted of members of staff of six selected Nigerian banks. A total of 100 copies of research questionnaire were administered to collect data for the study. The 100 questionnaires were administered to the respondents out of which 72 copies were duly filled and found usable, amounting to 72% response rate. The study found that there is high level of management leadership and support with mean score of 4.01, organizational culture (4.01), measurement (4.02); information technology (4.43), and human resources management practices (4.18). In total, the mean score for knowledge management practice in the Nigerian banking industry is 4.43, making it a highly practiced concept in the Nigerian banking industry. It is recommended that management of banks in Nigeria should invest in knowledge management activities especially in this time that most economies in the world are knowledge-based.

From Science to Policy and Practice: A Critical Assessment of Knowledge Management Before, During, and After Environmental Public Health Disasters

Introduction:Canada, like many countries, increasingly faces environmental public health (EPH) disasters. Such disasters often require both short- and long-term responses, necessitate evacuation and relocation, cause major environmental impacts, and generate the need for specific knowledge and expertise (chemistry, epidemiology, risk assessment, mental health, etc.).Aim:Given the importance of evidence-based, risk-informed decision making, we aimed to critically assess the integration of EPH expertise and research into each phase of disaster risk management in several Canadian and other jurisdictions.Methods:In-depth interviews were conducted with 23 leaders in disaster risk management from Canada, United States, United Kingdom, and Australia, and were complemented by other methods (i.e. participant observation, information gathered from participation in scientific events, and document review). Three criteria were explored: governance, knowledge creation and translation, and related needs and barriers. An interview guide was developed based on a standardized toolkit from the World Health Organization. Data were analyzed through a four-step content analysis.Results:Six cross-cutting themes emerged from the analysis. These themes are identified as critical factors in successful disaster knowledge management: 1) blending the best of traditional and modern approaches, 2) fostering community engagement; 3) cultivating relationships, 4) investing in preparedness and recovery, 5) putting knowledge into practice, and 6) ensuring sufficient human and financial resources. A wide range of promising knowledge-to-action strategies was also identified, including mentorship programs, communities of practice, advisory groups, systematized learning, and comprehensive repositories of tools and resources.Discussion:There is no single roadmap to incorporate EPH knowledge and expertise into disaster risk management. Our findings suggest that beyond structures and plans, it is necessary to cultivate relationships and share responsibility for ensuring the safety, health, and wellbeing of affected communities while respecting the local culture, capacity, and autonomy. Any such considerations should be incorporated into disaster risk management planning.

Transformational leadership and innovation: the mediating role of knowledge sharing amongst higher education faculty

ABSTRACT Transformational leadership has been acknowledged as an important influencing factor in knowledge management and innovation systems across a range of industries. However, there is a lack of research linking transformational leadership, knowledge sharing, and innovation within higher education, specifically within developing countries such as Iraq. This research seeks to examine the linkages between transformational leadership, knowledge sharing and innovation in higher education. The study involved surveying 250 academic staff based in Iraqi public universities. A model was developed and tested using structural equation modelling. A positive direct impact was found amongst transformational leadership, knowledge sharing and innovation. Moreover, knowledge sharing was identified as a mediator between transformational leadership and innovation. The implications of the findings for higher education institutions are discussed.

Usage of Information Technology on Employee Commitment: Airport & Aviation Industry in Sri Lanka (AASL)

Aims: The objective of the study was to examine how Information Technology (IT) affects the commitment of employees in Airport & Aviation Industry in Sri Lanka (AASL). 
 Study Design: This study is primarily a survey research, relying mainly on the collection and analysis of primary data collected through a questionnaire.
 Methodology: Based on the review of theoretical background and the literature and exploratory interviews with the participants, three determinant on commitment were identify in this study, including usage of IT, IT infrastructure, IT knowledge management. The population of study constituted of 4000 employees in 19 departments in AASL as a population of interest. The study employed purposive sampling method to select six department from 19 in the population and then random sampling method was used to select 250. Structured questionnaires were used in collecting data. The results of Cronbach’s alpha values are greater than 0.7 for all variables. To analysis data, descriptive statistics, correlation analysis, ANOVA and multiple regression analysis were used.
 Results: Four hypotheses were tested and all were accepted. Results indicate that employee background on IT, IT infrastructure and IT knowledge management are affecting by 50.4 percent to employee commitment. In addition, results showed that there is a positive and moderate relationship between employee background on IT and IT knowledge management with employee commitment. Moreover, there is a positive and weak relationship between IT infrastructure and employee commitment. The study concluded that Employee background on IT, IT infrastructure and IT knowledge management factors take part in a critical role in influencing the level of employee commitment is a conclusion that was made.

Critical success factors of knowledge management: a review

The purpose of this paper is to explore, compile and analyse the current literature base of critical success factors (CSFs) of knowledge management (KM) using qualitative research approach. After preliminary survey of articles, 72 research papers were identified for detailed review. CSFs were compiled using content analysis methodology and an inductive coding technique. Two iterations of coding were carried out resulting in the identification of nine generic CSFs of KM. The two of the most highly cited CSFs were KM culture and Human Resource Management (HRM). An analysis of the literature was also carried out to bring forth any existing research gaps. The most significant findings were lack of focussed CSF studies with respect to industries and dearth in research regarding various stake holder perspectives. This comprehensive research provides a base for KM researchers to carry out further research.

Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique

PurposeThis paper aims to study the critical success factors (CSF) of knowledge management (KM) in Iranian urban water and sewage companies (IUWSC) using interpretive structural modeling (ISM)-decision-making trial and evaluation laboratory (DEMATEL) method.Design/methodology/approachThrough the literature review among many key factors of KM success, nine factors were selected as the main factors. After confirming the related indices by industry experts, a questionnaire was distributed among them for determining the relationship between the relevant components. Using ISM-DEMATEL approach, a structural model was formed and then the causal relationship among factors was visualized through a cause-effect relationship diagram.FindingsThe analysis of the results showed that among the studied factors, strategies and goals would have the greatest impact on success of KM implementation and senior management support, and teamwork and organizational culture are other CSFs of KM in IUWSC. In the end, the author’s proposed model for implementation of KM was presented based on the results for the status quo of the studied community.Practical implicationsThe set of CSFs can act as a guideline for organizations to ensure that basic factors and issues are covered during implementation KM. Moreover, it provides a clue for effective development of KM in a stepwise approach.Originality/valueThis survey is probably the first to provide an integrated view of CSFs for implementation KM in IUWSC. It is hoped to give valuable information to help this business sector to accomplish KM effectively.

Assessment of critical failure factors (CFFs) of Lean Six Sigma in real life scenario

PurposeMany projects focus on the reliable operation of the activities in the project. Any failure in the process activities leads to major problems resulting in waste, defects, equipment damage, which has a direct impact on the consumers. In addition, Lean Six Sigma (LSS) is not new to this issue. LSS projects have faced an interruption in the process flow and unforeseen defects. Therefore, the purpose of this paper is to identify the vital failure factors of LSS projects.Design/methodology/approachThrough extant literature review, the researchers found 44 critical failure factors (CFFs) of LSS. Using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) SIMOS approach, the decision makers’ (DMs) rating and weight for each factor were collected. Moreover, the study was conducted in both the manufacturing and service industries to identify the impact of CFFs in LSS projects.FindingsCFFs and their evaluation have received little attention in the literature. Most of the previous studies deal only with the identification of the success factors in general. Therefore, the study identified 44 CFFs and ranked them through DMs. In addition, the TOPSIS SIMOS approach ranked the vital failure factors enabling the management to avert the LSS project from failures.Research limitations/implicationsThe study focused on project failures due to CFFs of LSS. Nevertheless, it did not consider other failure factors of project and knowledge management. Further, the sample used to test the approach was considerably small. Therefore, the study can be repeated with significant samples and the vital failure factors compared.Practical implicationsIn real-life application, all the parameters in the LSS project need to be understood in a better manner. In such a condition, the practitioner needs to know that the project never fails due to the CFFs and TOPSIS SIMOS approach can prevent the LSS project failures.Originality/valueThe study applied TOPSIS SIMOS approach to rank the CFFs in an LSS project, which is first of its kind and aids the practitioners to make the right decisions in the business environment.

Effect of knowledge management on health entrepreneurship through organizational learning capacity in hospitals of Guilan province

Background: Because of the importance of community health and the growing need for health care Health organizations have expanded their scope and with an entrepreneurial approach seeking to upgrade their performance. Knowledge is the most important capital of organizations and key factor in economics. The purpose of this study was to investigate the effect of knowledge management on organizational entrepreneurship through learning capacity. Methods: This research was an applied type, and in terms of method, it was a descriptive survey. The statistical population of the research was the Hospital health staff of Guilan province in 2016, the statistical sample estimated 370 by Morgan table. This research was conducted with three standard knowledge management questionnaires, organizational entrepreneurship and learning capacity with structural equation modeling and smartpls2 software. The reliability of the research tools were calculated Organizational Entrepreneurship 0.88, Knowledge Management 0.93, and Learning Capacity 0.85, respectively. Results: Knowledge management 0.46 and organizational learning capacity have positive effect on organizational entrepreneurship. Also, knowledge distribution 0.94 and knowledge storage 90% and interaction with environment 0.84 and participatory decision-making 0.82 were identified as the most important factors of knowledge management and organizational learning capacity. Conclusion: Managers are encouraged to pay attention to organizational learning capacity and knowledge management skills to increase organizational entrepreneurship. Improvement and attention to knowledge management and the expansion of organizational learning capacity can strengthen entrepreneurship. Therefore, health managers and policymakers should consider these issues.

Status of Knowledge Management Practices in Pakistani Universities

Knowledge Management (KM) is the process of knowledge creation, knowledge acquisition, knowledge dissemination, knowledge storage and knowledge re-application. It is considered as one of the most important area of research in the era of globalization. Knowledge management practices are one of the important areas of knowledge management. The objectives of this study were to explore the perceptions of PhD approved supervisors about six factors of knowledge management. The study was quantitative in nature and cross sectional survey was used as method of the study. The population of study was all 4636 approved PhDs research supervisors of all public and private sector universities in Pakistan. By multi-stage sampling techniques 465 PhD approved supervisor were selected as sample. Seven major areas which were definition, plan, strategies, framework, unit, budgets, and coordination point of knowledge management in Pakistani universities were examined. Study concluded that there is absence of definitions, plan, strategies, framework, unit, budgets, and coordination point of knowledge management for practices and its implementation in universities of Pakistan. The results recommended that there may be provided knowledge management practices definitions in universities of Pakistan. Higher Education Commission and universities may be equipped with knowledge management unit, framework, coordination point and budgets for implementation.

The impact of knowledge management factors in organizational sustainable competitive advantage

PurposeThe purpose of this paper is to empirically test the relations among different knowledge management (KM) factors, such as human capital (HC), processes and information systems (IS) on organizational sustainable competitive advantage (CA), within the SMEs context.Design/methodology/approachStructured questionnaires were distributed to CEOs and managers of Portuguese organizations through an electronic survey. Partial least squares software was utilized to analyze the data.FindingsThe measurement model results identify and validate the dimensions of HC, processes and IS representing the KM construct. The structural model results demonstrate that HC and processes have a direct and significant impact on organizational CA, on the customer and financial dimensions, respectively. IS indirectly and significantly influence organizational CA, mediated by HC and processes.Research limitations/implicationsThe sample size includes mostly service business and SMEs. Other organizations sectors, such as industry, should be analyzed in order to develop a comparative cross-sectorial study.Practical implicationsThis study establishes suggestions for managers to make legitimate decisions concerning investments on knowledge assets and organizational capabilities that can foster business growth and sustainable CA within a SMEs context.Originality/valueThe authors propose a mediation mechanism showing that the relationship between IS and sustainable CA is not direct, but it is mediated by HC and processes. This mechanism points out some critical issues for the strategic knowledge and intellectual capital assets, as a source of organizational CA.

The Influence of Knowledge Management Factors on Knowledge Management Practices: Special Reference to the Licensed Commercial Banks in Trincomalee District

The Influence of Knowledge Management Factors on Knowledge Management Practices: Special Reference to the Licensed Commercial Banks in Trincomalee District

Prioritising critical successful factors of knowledge management in insurance companies

This article attempts to investigate the 'road map' of critical successful factors (CSFs) of knowledge management in Iranian insurance companies. In this study, we aim to identify the CSFs of knowledge management (KM) used in Iranian insurance companies and rank them to allocate limited available resources, such as time, budget and human resources, in an attempt to implement improvement programs. The Rembrandt method, being the optimised form of the analytical hierarchy process (AHP), was used to determine which critical successful factors were suitable for the implementation of knowledge management in organisations. In each organisation, there are many vital issues – some more important than others – that must be considered. No organisation can implement knowledge management improvement programs (KMIPs). In this research, we attempt to use the most important factors of each issue and, then, rank them for the sake of KM. Administrative, organisational, IT infrastructure, process perspective and human resource issues were the most important ones dealt with in this study. The road map provided in this article will help Iranian insurance managers better prioritise and allocate their limited resources to CSFs.

Knowledge management factors affecting educational partnerships within the British HE/FE sector

This research seeks to examine the knowledge management (KM) factors affecting British educational partnerships operating within the HE/FE sector. Authors of this research made use of an existing model, first presented by Reid et al. (2001) which discussed KM within the stages of a partnership formulation. That model was used in order to further expand the understanding from a KM point of view of an HE partnership. Doing so, enabled the authors to produce a new model that indicates the KM factors found in each of the partnership formulation stages proposed in that Reid et al. (2001) model. The research was conducted on a qualitative basis embracing a case study approach which consisted of three British educational institutions working in partnership. The 21 semi structured interviews extracted information from the executive managers and managers who initiated and led the partnership but also administrative staff whom have had a crucial role in facilitating the integration of the partnership and collaborative practices.

A Study on Influence of Knowledge Information Factors and Management Factors of the KMS on Business Performance - Moderating Effect of Evaluation and Compensation

A Study on Influence of Knowledge Information Factors and Management Factors of the KMS on Business Performance - Moderating Effect of Evaluation and Compensation

Prioritising critical successful factors of knowledge management in insurance companies

Prioritising critical successful factors of knowledge management in insurance companies