Knowledge Management Enablers Research Articles

Knowledge Management Enablers for Knowledge Creation Externalisation in Nepalese Hospitality Industry

This paper examines the relationships between the knowledge management enablers and knowledge creation externalisation in the hospitality industry such as hotel, travel and trekking agencies in Nepal. The study is based on primary data with 382 responses. The self-administered questionnaires were used to collect the perceptive opinions from the respondents. The study concludes that the key knowledge management enablers such as collaboration, trust, learning, centralisation and information technology do influence to the knowledge creation externalisation positively. Managers should promote collaboration, trust, learning and information technology facilities for employees to create knowledge in organisation.

Integrating knowledge management enablers and processes for improved organisational performance

This paper examines a framework between different knowledge management enablers (KMEs), knowledge management (KM) processes and organisational performance. Forty-six KMEs are selected from literature and experts' opinion from industry and academia. Further, these 46 KMEs are grouped into six major constructs. These KMEs supports the socialisation, externalisation, combination, internalisation (SECI) KM processes and organisational performance (operational performance, financial performance and customer satisfaction). The postal survey methodology is used to collect the data from Indian manufacturing organisations. The collected survey data was analysed for the construct, content, criterion-related validation and reliability analysis. Additionally, structural equation modelling (SEM) is used to test the relationship between KMEs, SECI KM process and organisational performance. The finding suggests positive relationship exists between KMEs, SECI KM process and organisational performance. The successful KMEs implementation improves the SECI KM processes which enhance the organisational performance.

Knowledge Management Enabler (KME) to Promote Innovation Capabilities in Public R&D Centers in Indonesia

In the organizational context, innovation capabilities is influenced by knowledge management process. To improve the performance of innovation capabilities, further identification on most influential factors in implementing knowledge management is needed, referred to knowledge management enablers (KME). This study aims to determine the specific factors of KME dimensions affecting innovation capabilities in R&D organization. Furthermore, this study also focuses on the strength and direction of the correlation between KME dimensions of personal, organizational, and technology to innovation capability. Quantitative research approach was conducted and data were taken from 134 respondents of employees/researchers at research centers/units in a public R&D organization. The results show that personal dimension (interpersonal trust and learning motivation) becomes the most significant factor affecting innovation capability in the R&D organization, followed by technological dimension (ICT use,) with a correlation value of 0.44 (? <0.05) and 0.36 (? <0.05) respectively. The results of this study recommend that the governance of knowledge management process in R&D organization should be put mainly on personal dimension as a major driver of innovation.Keywords: Innovation capability, knowledge management enabler (KME), R&D organization

Developing an Integrated Framework for Knowledge Management Practices in Organisations

In this knowledge-based economy, the core competence that determines the success of every organisation is knowledge. This calls for organisations to develop and implement systems, strategies and framework to facilitate the effective management of knowledge as an organisational asset. This study sought to assess literature and frameworks of knowledge management (KM) and to develop a framework for KM implementation in organisations. This study reviewed literature on knowledge, KM processes, KM enablers, and KM frameworks to determine and propose a set of guidelines for implementing KM practices in organisations. Arising from the review, the researcher proposed an integrated KM framework that could be used by academics (researchers) and KM practitioners to implement and facilitate KM practices in organisations. The framework identifies the key elements of developing and facilitating KM practices: knowledge (tacit and explicit), KM processes (creation, retention, sharing and utilisation), and KM enablers (technology, leadership, culture and strategy). From organisations’ perspectives, for a successful implementation of KM practices, the focus should be on identifying and linking the knowledge types with the KM processes and the KM enablers. This forms the basis for the proposed framework to guide the successful implementation of KM practices in organisations. By utilising these guidelines to develop an integrated KM implementation framework, it is hoped that a stronger theoretical foundation can be constructed, thus facilitating the accomplishment of KM.

Impact of knowledge management on organizational performance

Purpose The purpose of this paper is to explore the dynamic relationships among the essential knowledge management (KM) constructs, i.e. strategy, enablers and processes, and to establish their links to organizational performance using a holistic integrated model. Design/methodology/approach The structural equation modeling approach was used in the research study. The primary data were collected from IT managers in Indian software firms. Findings The study successfully tested an integrated KM model in an Indian scenario. The study found that the KM strategy, enablers and processes had a significant positive relationship with the organizational performance. An appropriately designed KM strategy significantly influenced the KM enablers and KM process. KM enablers nurtured in an organization positively impacted the KM process. Furthermore, the KM process partially mediated the relationship between the KM strategy and organizational performance, and partially mediated the relationship between KM enablers and organizational performance. Originality/value This study is one of the few to empirically establish how the essential KM constructs of strategy, enablers and processes together impact organizational performance.

The effect of knowledge management on perceived software process improvement

Purpose This study aims to present insights on the relationship between perceived software process improvement (PSPI) and information technology (IT)-enabled knowledge management (KM). Moreover, the study provides an understanding of the mediating effect of critical success factors (CSFs) for effective IT-enabled KM on the previously mentioned relationship. Design/methodology/approach The respondents in the study involved employees in the software engineering (SE) organizations in national capital region in India. The structured equation modeling technique carried out through IBM.SPSS.Amos.v21-EQUiNOX was used to develop and evaluate the proposed framework. The proposed hypothesis testing has been carried out by path analysis using SPSS process macro. Findings The findings of the empirical study reveal that a significant relationship exists between the variables under investigation. Moreover, it was observed that CSFs act as a mediator between PSPI and IT-enabled KM. The identified factors are associated with various aspects as managerial, infrastructure, financial, systems and processes for IT-enabled KM. IT acts as a moderator between KM and PSPI and facilitate the various phases of KM as knowledge creation, storage and retrieval, sharing and application of knowledge. Practical implications The present study introduces a framework for identifying and applying the CSFs that influence the KM initiatives for PSPI in an SE organization. The practitioners can use the CSFs for assessing the performance (strengths and weaknesses) in process of software development and KM practices. Researchers can use the resultant framework proposed in the empirical study for PSPI, IT-enabled KM, and in academia, the framework supports to organize the study of IT-enabled KM for PSPI. Originality/value The general comprehension of the relationship between IT-enabled KM and PSPI for Indian SE organizations is scarce in the literature. Following, the analysis expands the earlier research by exploring the mediating role of the CSFs and the moderating effect of IT for KM and PSPI relationship.

1797 Published By: Blue Eyes Intelligence Engineering &amp; Sciences Publication Retrieval Number: C4612098319/19©BEIESP DOI:10.35940/ijrte.C4612.098319 Journal Website: www.ijrte.org Knowledge Managements’ Relevance in Supply Chain Management Process of Indian E-Commerce Companies

In this research the value of knowledge Management in the Supply chain management process has been explored. Knowledge enabled Supply chain process actually increases the efficiency of business processes, as well as communication and collaboration among the employees. Rapid changes in the product and process innovation and customer demands are increasing the requirement for usable knowledge. Learning is very essential for the organizations but not sufficient requirement for improving its performance. Performance can be improved by sharing updated knowledge among the supply chain process and functioning through knowledge management tools. Improved performance also resulted from feeding data into software applications to derive algorithms for better decision making. This research is descriptive. The constructs and the variables were derived from past research and literature review. The question we sought to answer with this study was how to create the best connection between the business environment knowledge base and the SC management processes in order to reach optimal organizational performance. A relationship model has been developed using the PLS SEM tool to clarify that how by enabling knowledge management in the supply chain process facilitates the ability of online businesses to maintain competitiveness and productivity in an ever-changing business environment. A theoretical model was developed within a framework of supply chain learning and the variables were empirically tested by structural equation modelling using a sample of online sales organizations in India the results verified that organizations can enhance performance when they implement a systematic process for acquiring and applying knowledge in the SCM process. It is furthermore suggested that customer involvement should be actively sought through a variety of online promotions and services, and their interaction and feedback should be frequently evaluated.

Techniques for the identification of organizational knowledge management requirements

PurposeThis paper aims to explore the requirements of organizational knowledge management initiatives using requirements engineering techniques, identifying the optimal techniques configuration and serving as a management tool for knowledge engineers.Design/methodology/approachThe method is selection attributes. Knowledge management enablers are characterized and mapped with the coverage capabilities of requirements engineering techniques, using the attributes of the elicited object and a box-plot analysis. The information is gathered from 280 references, 32 companies and 16 experts in requirements engineering.FindingsRequirements of organizational knowledge management initiatives are got optimally by combining interviews, use cases, scenarios, laddering and focus group techniques. The requirements of structure and processes are more complex to identify, while culture requirements are the best covered.Research limitations/implicationsKnowledge management enablers are analyzed according to the current studies and comprehension of engineering techniques.Practical implicationsKnowledge engineers need to consider the coverage capabilities of engineering techniques to design an optimal requirement identification and meet the objectives of organizational knowledge acquisition initiatives. Requirement engineers can improve the requirements identification by a staged selection process.Social implicationsThe requirements of knowledge management initiatives that impact the community can be identified and traced to ensure the knowledge objectives. Requirements related to culture and people, like shared values, beliefs, and behaviors, are also considered.Originality/valueTo the best of the authors’ knowledge, this is the first study about formal requirement identification of knowledge management initiatives in the organizational context, providing the optimal configuration. A novel staged process is proposed for requirements engineering techniques selection, analyzing the enablers at component level and identifying the attributes associated with the elicited object.

The impact of knowledge management on the development of innovative business process architecture modelling: The case of banking in Jordan

This article proposes to use the resource-based view (RBV) to highlight the importance of intangible assets such as knowledge in the design of business process architecture (BPA). This approach, based on knowledge management (KM), implies the need to take into consideration the dynamic aspect of both the internal and the external environment. The article identifies key knowledge management enablers (KMEs) that can affect the successful design of a competitive BPA. Generic identification of KMEs with their main interactions can be useful to drive the development of a dynamic and competitive BPA. Semantic representation using ontologies is a means to accomplish this identification and to specify the necessary abstract level of the KMEs domain. This research utilizes the newly developed abstract KMEs ontology (aKMEOnt) that formally defines an essential pillar of the KM domain to present a knowledge-based approach for BPA modelling, with the novel KMEOntoBPA framework. Thus, one of the anticipated corollaries of this research is the integration between KM and BPA disciplines. The design science research methodology (DSRM) has been used to guide the research phases, which mainly include the design and development, demonstration and evaluation of the research framework. The financing department of a key international bank in Jordan is the case study that has been applied in this research. The research findings show that using a knowledge-based approach with ontologies can provide a dynamic and continuous generation of the BPA elements of the financing department. Furthermore, a knowledge-based BPA approach has several advantages and supports the sources of sustainable competitive advantage (SCA).

Knowledge management practices and systems in county governments in developing countries

PurposeWhile several studies have indicated the critical role played by the ability of countries to exploit knowledge as an economic resource, it would appear that there have been very few studies conducted on understanding the practices adopted by governments in relation to exploring knowledge, particularly in Africa. The purpose of this study is to investigate the prevailing knowledge management practices and technological solutions used by governments to support knowledge management.Design/methodology/approachTo address the research objective of this study, semi-structured interviews and document analysis were used. The interviews were conducted with both senior and junior county officials from five counties in Kenya, with a total of 31 county officials participating. Further, various county documents were analysed both to seek convergence and corroborate the interview findings.FindingsThe study findings revealed that no systematic knowledge management practices existed in the county governments in Kenya, which were investigated. On the few occasions that the study did find evidence of knowledge management practices, these practices were isolated, informal, uncoordinated and rarely documented and/or communicated. Furthermore, the study found that there were inadequate policy frameworks in place to support knowledge management practices. The study also revealed a scarcity of relevant technological solutions tailored to support knowledge management practices.Research limitations/implicationsIt was, thus, hoped that this research would promote an understanding of the prevailing local circumstances that hinder the effective utilisation of knowledge management practices and systems. The study recommends that county governments develop the capabilities required for creating and sustaining an enabling knowledge management environment through frameworks and policies that foster knowledge management practices and systems. The findings have practical implications for the way in which county governments in Kenya and other developing countries may improve their knowledge management practices and adopt appropriate technological solutions to support such practices.Originality/valueMuch of the existing literature on knowledge management is focussed on exploring such practices in large businesses. Studies centred specifically on the analysis of knowledge management practices in county governments in Africa, and how technological solutions may be used to build such practices are conspicuously lacking in the relevant literature.

Assessing the influence of knowledge management practices on organizational performance

PurposeThis paper aims to identify the contribution of knowledge management (KM) enablers for the organizational performance. It is difficult to measure the KM enablers, but there is sufficient reason for the contribution to employee empowerment, and indirect effects to employee commitment and organizational performance can be accessed.Design/methodology/approachThis paper has addressed the following questions: What are the key attributes for the contribution of organizational performance? What is the role of KM enablers to the organizational performance? A systematic literature review was used to identify the KM enablers that drive organizational performance. The knowledge officers and software developers were invited to participate and respond to a survey based questionnaire to establish the important attributes of KM effectiveness. Interpretive-structural modelling was used to develop and determine the relationship between the identified enablers.FindingsOrganizational learning, clients’ review and organizational culture are the important variables for the implementation of KM practices. Moreover, both knowledge sharing and knowledge integration are responsible for employee empowerment and indirectly they accelerate the essence of employee commitment and organizational performance. Clients’ review plays a vital role in identifying the quality issues of the product and services.Research limitations/implicationsThe research findings and conclusions must be seen in the context of profiles of the respondents and the organization they belongs to. The respondents are limited to HR professionals of IT firms and software developers.Practical implicationsKM enablers can lead to minimization of clients complain and make them satisfied for using the product. KM effort can also redirect toward the innovation for the improvement of product design and quality.Originality/valueThe study used interpretive-structural modelling for identifying the enablers and making a proper plan for the systematic knowledge acquisition process. The study is useful for KM professionals in developing and implementing KM systems and processes in the field of their respective domains to improve organizational performance.

Knowledge management in family businesses - Empirical evidence from Germany

ABSTRACT The aim of this study is to survey the knowledge management tools and processes of family businesses. It compares theoretical models and their recommendations with the knowledge managements systems as established in German family firms. The focus of the empirical study is on the barriers and enablers of knowledge management as well as the moderating role of “familyness“. The findings show that many family firms do not use their full potential when it comes to the management of their collective knowledge base. Some aspects of their familyness influence the way in which they acquire, use und produce new knowledge positively. However, decision-makers inside the company are frequently not aware of this advantage. Especially the CEOs of small and middle-sized family businesses who are family members often lack a clear knowledge management strategy and do too little to improve knowledge processes in their companies. The findings reveal that bigger family firms manage their knowledge base much better than small and medium-sized ones.

Enterprise Architecture, an enabler of change and knowledge management

Organizations around the world require a sound process of change management to innovate and remain competitive over time. Change and knowledge management needs to be supported with the right tools to overcome the challenges of transformations and transitions in the business models and processes of diverse organizations. Steering boards can use enterprise architecture (EA) to implement new knowledge management initiatives in their strategic planning. EA allows companies to model the current situation (as-is models) of the organization and the desired future scenarios (to-be models) and to establish road maps to enable adequate transformations. Different frameworks exist in the market that support the management of organizations, for example: Control Objectives for Information and Related Technologies (COBIT), Information Technology Infrastructure Library (ITIL), quality models such as the one proposed by the European Foundation for Quality Management (EFQM) and systems such as the Balanced Scorecard (BSC) are widely used for the management of business and information technologies (IT). However, EA is not widely used with the other mentioned tools. This paper analyzes EA as a tool for change and knowledge management and compares its functionality with other frameworks in the market. The analysis performed in this paper checks if EA can be used and is compatible with other frameworks. To answer this question, an analysis of the most important processes, good practices, perspectives and tools provided by each framework was performed.

Influence of Knowledge Management Enablers in Manufacturing Organizations: A Multi- Criteria Decision Making in Indian Context

This paper intends to examine the impact of knowledge management enablers (KMEs) for enhancing the organisational performance of Indian manufacturing organisations using integrated fuzzy analytic hierarchy process (AHP) and fuzzy multi-objective optimisation by the ratio analysis (MOORA)-based framework. The fuzzy AHP is used to obtain the weights of the KMEs, and fuzzy MOORA is used to rank the manufacturing organisations practicing knowledge management (KM). The applicability of the proposed framework approach is established with empirical case study of four Indian bearing manufacturing organisations. The finding suggests that better implementation of KMEs results into the improved KM performance which results into enhanced organisational performance. This study reveals that how KM practices in the organisation influence their organisational performance.

From knowledge management to organizational performance

PurposeThe purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM processes and OP. This study also proposes to examine the mediating role of intellectual capital (IC) and innovation in the relationship between KM processes and performance of universities.Design/methodology/approachUsing a sample of 217 academic and administrative personnel from research universities of Pakistan, the hypothesized relationships were tested through partial least squares structural equation modeling technique.FindingsThe results reveal that KM enablers have a significant impact on KM processes. The results also indicate that KM processes influence organizational performance (OP) directly and indirectly through innovation and IC.Practical implicationsFindings of this study reinforce the corporate experience of KM and suggest how administrators of research universities and higher educational institutions can promote innovation and IC, which in turn enhance OP.Originality/valueDespite the augmented importance of KM in higher education institutions or research universities, there is a dearth of studies that investigate the interplay of KM, innovation, IC and OP. This is one of the earliest studies that not only empirically investigate the interaction of KM enablers, KM processes and performance of research universities but also shed insights into the existing literature by simultaneously investigating mediating role of IC and innovation in the underlying relationship.

Integrating Knowledge Management Enablers and Processes for Improved Organizational Performance

This paper examines a framework between different knowledge management enablers (KMEs), knowledge management (KM) processes and organisational performance. Forty-six KMEs are selected from literature and experts' opinion from industry and academia. Further, these 46 KMEs are grouped into six major constructs. These KMEs supports the socialisation, externalisation, combination, internalisation (SECI) KM processes and organisational performance (operational performance, financial performance and customer satisfaction). The postal survey methodology is used to collect the data from Indian manufacturing organisations. The collected survey data was analysed for the construct, content, criterion-related validation and reliability analysis. Additionally, structural equation modelling (SEM) is used to test the relationship between KMEs, SECI KM process and organisational performance. The finding suggests positive relationship exists between KMEs, SECI KM process and organisational performance. The successful KMEs implementation improves the SECI KM processes which enhance the organisational performance.

Knowledge management enablers practices among Indian higher educational institutions

The main purpose of the study is to identify the enablers which highly influence the knowledge management practices in Indian higher educational institutions. The aim of this study is realised by identifying the respondents' perception regarding each and every item of knowledge management enablers' dimensions, i.e., mutual trust, technology, organisation structure and collaboration. The study involved 225 research scholars and 225 faculty members from nine higher educational institutions. The respondents were required to respond to a five-point Likert-scale from strongly agree to strongly disagree. The collected data was then analysed using the SPSS 18.0 and AMOS 18.0 software packages. An exploratory factor analysis was conducted followed by confirmatory factor analysis. Descriptive and statistical data analyses were also performed on various dimensions of knowledge management enablers. The researcher extracted that more than half percent of the respondents were strongly agreed and agreed towards each and every items of knowledge management enabler's dimensions. Technology, collaboration and organisation structure were identify as the enablers which influence the knowledge management practices among Indian higher educational institutions.

Knowledge management enablers practices among Indian higher educational institutions

The main purpose of the study is to identify the enablers which highly influence the knowledge management practices in Indian higher educational institutions. The aim of this study is realised by identifying the respondents' perception regarding each and every item of knowledge management enablers' dimensions, i.e., mutual trust, technology, organisation structure and collaboration. The study involved 225 research scholars and 225 faculty members from nine higher educational institutions. The respondents were required to respond to a five-point Likert-scale from strongly agree to strongly disagree. The collected data was then analysed using the SPSS 18.0 and AMOS 18.0 software packages. An exploratory factor analysis was conducted followed by confirmatory factor analysis. Descriptive and statistical data analyses were also performed on various dimensions of knowledge management enablers. The researcher extracted that more than half percent of the respondents were strongly agreed and agreed towards each and every items of knowledge management enabler's dimensions. Technology, collaboration and organisation structure were identify as the enablers which influence the knowledge management practices among Indian higher educational institutions.

Analysis of Knowledge Management Enabler in Knowledge Sharing on R&amp;D Institution Capability

R &amp; D institutions play an important role in innovation because these organizations produce various kinds of knowledge that come from experiences and experiments and integrate them for the creation of knowledge and new products. Paten is a rough measure of innovation and be one measure of performance R &amp; D institutions. The low productivity of patents indicates the problem of innovation capability. The purpose of this study is to find out specific factors in sharing knowledge that can influence the capabilities of innovation. These factors are referred to as knowledge management enablers, which refer to individual dimensions (learning motivation, interpersonal trust, knowledge self-efficacy), organizational dimensions (top management support and reward systems), and technological dimensions (information and communication technology use). The results of the analysis using the PLS-SEM method, it is known that interpersonal trust variables, knowledge-self efficacy from the personaldimension and ICT use from the technological dimension, is the variable that has the most positive effect on knowledge sharing with the parameter coefficient values of 0.263, 0.467, and 0.159 with a significance level of ρ &lt;0.05. While the top management variable and reward system variables from the organizational dimension do not have a direct effect on knowledge sharing with a value of 0.806 and 0.022 at the significance level ρ&gt; 0.05. The results of the study also show that knowledge sharing has a positive effect on innovation capability with a parameter coefficient of 0.478 at the significance level of ρ 0.000 &lt;0.05

Heuristic rule-based process discovery approach from events data

Knowledge management consists of transforming data into beneficial knowledge in a business environment. Today, large amounts of data related to the execution of business processes called event logs are stored in the information systems. Process mining enables knowledge management by extracting knowledge from these historical event logs. Most organisations seek to understand how their business processes are executed to improve them. Therefore, several process discovery techniques have been developed in the field of process mining. However, none of the existing algorithms can discover all types of process constructs that can exist in an event log in a restricted time. This paper proposes a new heuristic rule-based technique that is capable of constructing process models with standard constructs, short loops, invisible tasks, duplicate tasks, and non-free choice constructs. Artificial and real-life data have been used to evaluate the algorithm. The results demonstrate that the aforementioned characteristics can be discovered correctly.