Kereta Api Research Articles

Influence of service quality from PT Kereta Api Indonesia (Persero) on customer satisfaction at PT Bukit Asam Tbk

This study examines the effect of service quality provided by PT Kereta Api Indonesia (Persero) on the level of corporate customer satisfaction, specifically PT Bukit Asam Tbk. As a user of railway transportation services for coal logistics, PT Bukit Asam requires quality services to ensure smooth and efficient operations. This research uses quantitative methods with a sample of 100 respondents consisting of PT Bukit Asam Tbk employees involved in the logistics process. Data obtained through questionnaires were analyzed using multiple linear regression. The results showed that the service quality of PT Kereta Api Indonesia has a positive and significant influence on PT Bukit Asam's customer satisfaction, with the indicator of friendly service and responsiveness of the officers scoring the highest. These findings suggest that improving service quality can strengthen customer satisfaction and loyalty.

THE INFLUENCE OF SERVICE QUALITY, PRICE PERCEPTION, AND PRODUCT QUALITY FROM PT KERETA API INDONESIA (PERSERO) ON CUSTOMER SATISFACTION AT PT BUKIT ASAM, TBK

This study examines the factors influencing customer satisfaction of PT Bukit Asam, Tbk regarding the services and products provided by PT Kereta Api Indonesia (Persero) for coal transportation. Customer satisfaction is analyzed based on three key factors: service quality, price perception, and product quality, specifically in transporting coal from the Tanjung Enim Mining Unit to Tarahan Port and Kertapati Pier, which accounted for 32,423,156 tons transported in 2023. The research findings indicate that all three factors—service quality, price perception, and product quality—have a positive and significant effect on customer satisfaction. The contribution of this research is twofold: it provides insights into the direct impact of these factors on corporate customer satisfaction and offers practical recommendations for PT Kereta Api Indonesia (Persero) to enhance its service performance, thereby improving its competitiveness in Indonesia's transportation and logistics sector. Future research could focus on additional factors, such as technological innovation and environmental sustainability, and investigate their influence on customer satisfaction across different industries or regions, offering broader insights into service quality improvement in the logistics industry.

Analisis Sistem Informasi Akuntansi Penerimaan dan Pengeluaran Kas pada PT. Kereta Api Indonesia (Persero) Divre I Sumatera Utara

This research aims to find out about how the accounting information system for cash receipts and disbursements at PT. Kereta Api Indonesia (Persero) Divre I North Sumatra and to find out how the process of recording the accounting information system for cash receipts and disbursements at PT. Indonesian Railways (Persero) Divre I North Sumatra. The method used in this research is a descriptive qualitative research method. The data collection techniques used were observation, interviews and documentation. The recording system used at PT. Kereta Api Indonesia (Persero) Divre I North Sumatra uses the SAP (System Application and Processing) application. The SAP system itself has many advantages, both in terms of financial reports which are automatically separated so there is no need to separate financial reports manually. Procedure for Recording PT Cash Receipts. Kereta Api Indonesia has been running well in accordance with the company's general cash receipts system. Source of cash receipts PT. KAI Head Office obtained from providing services from selling train tickets and renting fixed assets. However, there are obstacles in this procedure which have not been implemented optimally, giving rise to differences in bank accounts and in evidence of Cash Receipt Analysis due to recording errors that occurred in the PT accounting unit. KAI. PT. Cash Disbursement Recording Procedure. If seen from its implementation, Indonesian Railways is in accordance with the cash disbursement system and is running well. PT cash disbursements. KAI Head Office is used to finance the company's operational activities. However, there are obstacles that occur during the recording process, in this case not all transactions received at the accounting unit are recorded regularly/daily so that recording errors and calculation differences still occur.

Analysis of the Influence of Leadership Style, Job Satisfaction, and Work Environment on Employee Performance in PT Kereta Api Indonesia (Persero) Regional Division I North Sumatra

The purpose of this study was to analyze the influence of leadership style, job satisfaction, and work environment on employee performance at PT Kereta Api Indonesia (Persero) Region 1, North Sumatra Province. This study also identified problems related to the relationship between leaders and employees, dissatisfaction with wages, and discomfort in the work environment. The method used is a quantitative approach with multiple linear regression analysis using SPSS version 25. Data collection techniques include sample observation and questionnaires given to 40 employees. The results of the study indicate that leadership style partially does not have a significant effect on employee performance. Job satisfaction has a positive and significant effect partially on employee performance, while the work environment has an insignificant effect partially. However, simultaneously, leadership style, job satisfaction, and work environment have a significant positive effect on employee performance

Produktivitas Bongkar Muat Angkutan Retail di PT Kereta Api Indonesia

PT Kereta Api Indonesia (Persero) Operational Area IV Semarang is one of the state-owned enterprises that operates its business activities in the field of railroad transportation services, which provides facilities and infrastructure to support the smooth transportation of passengers and goods. Along with the increasing flow of goods and loading and unloading operations, all stakeholders involved in the railroad sector are increasingly improving the quality of work and service so that all operations at the terminal run well. This study aims to determine the causes of decreased loading and unloading productivity and the influence of facility factors, human resources, and time on the productivity of loading and unloading retail freight. This research was conducted at PT Kereta Api Indonesia DAOP IV Semarang UPT Terminal Semarang Tawang. Data collection was done through questionnaires, observation, and documentation. This study employs quantitative research methods. The data processing shows that the drop in the productivity of loading and unloading retail transportation is due to a number of things, such as the facilities for loading and unloading (X1), the number of workers (X2), and the amount of time spent loading and unloading (X3). The SPSS output shows that all three of these variables have some effect on the productivity (Y) of retail freight at PT Kereta Api Indonesia DAOP IV UPT Terminal Semarang Tawang.

A Review of Reforming Processes in the Railway Manufacturing Industry : Case Study of PT. Industri Kereta Api (Persero)

A Review of Reforming Processes in the Railway Manufacturing Industry : Case Study of PT. Industri Kereta Api (Persero)

Legal Reconstruction of Grondkaart as Ownership Evidence of Land Asset of Pt. Kereta Api Indonesia in the Inventory Process in Operation Area V of Purwokerto Based on Justice Values

Legal Reconstruction of Grondkaart as Ownership Evidence of Land Asset of Pt. Kereta Api Indonesia in the Inventory Process in Operation Area V of Purwokerto Based on Justice Values

The Influence of Price Perceptions and Service Quality on KAI Access Online Ticket Purchasing Decisions with Trust as Mediation

The transportation sector plays a crucial role in facilitating human mobility, moving production factors, and transporting goods to markets. Trains, with their large transportation capacity and dedicated lanes, are a preferred mode of transport. As part of its community service mission, PT. Kereta Api Indonesia aims to ensure that all citizens, including individuals and organizations, experience convenience, comfort, and security. To achieve this, a study was conducted to measure the impact of price perceptions and service quality on purchasing decisions, with customer trust as the mediating factor. The research involved 74 respondents using the KAI Access application, and the analysis was done using the Smart PLS3.0 tool. The results of the assessment showed that price perception and service quality both had a positive and significant impact on trust. Similarly, price perception and service quality independently had a positive and significant effect on purchasing decisions. Trust was found to play a significant role in mediating the influence of both price perception and service quality on purchasing decisions.

Pengaruh E-Service Quality dan E-Trust terhadap Continuance Intention melalui E-Satisfaction sebagai Variabel Mediasi (Studi pada Aplikasi Access By KAI)

PT Kereta Api Indonesia has developed a new application for ordering and booking train tickets from KAI Access to Access by KAI, but the ratings and reviews show very low scores. The aim of this research is to discuss and analyze the influence of e-service quality and e-trust on continuance intention through e-satisfaction as a mediating variable in the Access by KAI application. This research is quantitative in nature and uses path analysis statistics by taking a sample of 200 respondents using a non-probability sampling approach with purposive sampling. The study's findings indicate that e-satisfaction is significantly impacted by e-service quality and e-trust. Additionally, continuance intention is significantly influenced by e-service quality and e-satisfaction, but not by e-trust. In addition, e-satisfaction mediates the relationship between e-service quality and e-trust on continuance intention.

B3 Waste Management at PT Kereta Api Indonesia: a Literature Review

The amount of B3 waste sourced from the Locomotive Depot, Station, and Balai Yasa office of PT Kereta Api Indonesia (Persero) which is not managed properly and correctly will cause problems later both for the surrounding environment, passengers, and water quality that is close to the location of the waste source. This study aims to determine the management of B3 Waste carried out at all PT Kereta Api Indonesia stations. This type of research is research using the literature review method. The stages of literature collection used in this study refer to the Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines. This stage has four procedures: identification, screening, eligibility, and acceptance. This study shows that the management of hazardous waste at several stations from the articles that have been reviewed is found to be inconsistent with the workmanship and management based on applicable regulations. It can be concluded that hazardous waste at some of these stations does not meet the grouping, storage, and management requirements.

Influence Analysis the Technology Acceptance Model Approach on User Satisfaction and Repurchase on the KAI Access Application Using the SEM Method

The KAI Access application is a transportation service application from PT Kereta Api Indonesia. From a survey conducted by researchers, there is application dissatisfaction by users. This study aims to determine the effect of five TAM variables on user satisfaction and repurchase. In accordance with the research objectives, several TAM variables will be used, namely actual use, perceived ease of use, perceived usefulness, perceived risk, and perceived trust. It will also be known the effect of TAM variables on application user satisfaction, and repurchase of train tickets by application. After analyzing with SEM coherently, the results show that the actual use variable has a C.R. value of 6.095, has a positive and significant value on application user satisfaction. With a C.R. value of 7.668, the perceived usefulness variable has a significant positive value on application user satisfaction. With a C.R. value of 6.763, the perceived risk variable has a significant positive value on application user satisfaction. The perceived trust variable in the application has a C.R. value of 6.094 and has a significant positive value on application user satisfaction. With a C.R. value of 7.434, the application user satisfaction variable has a positive and significant value on the repurchase of train tickets through the application.

Analisis Tingkat Pelayanan Atas Kepuasaan Pelanggan Penyedia Barang Logistik Yang Akan Di Asuransikan Pada PT Kereta Api (Persero ) Medan Labuhan

The level of customer satisfaction with logistics goods provider services, especially PT Kereta Api (Persero) Medan Labuhan, is the main focus in this analysis. Through a survey of 35 respondents using local and long-distance train services, six main aspects of service were evaluated: ticket sales service, arrival time, cabin cleanliness, security, air circulation, and arrival time at destination. The results illustrate that despite improvements in some aspects, such as arrival times and safety, additional areas, including cabin cleanliness and air circulation, still have plenty of space for further development. According to these results, if we want to make train travel better for everyone, we need to pay close attention to these elements.

Influence Motivation Work And Environment Work To Job Satisfaction, Work Discipline And Performance PT employees. Indonesian Railways (Persero) DAOP IX Jember

In an enterprise, employees hold a very important role in an effort to achieve a goal. As motors activity in the company that this objective could be achieved by both, employees should be encouraged to be more aggressive and better at working. This research attempts to analyze and he knows and proves empirically the influence of direct and indirect work motivation and workplace on the performance of them through work satisfaction and discipline work in PT. Kereta Api Indonesia (Persero) Daop IX Jember. This research can be classified as explanatory research that uses sample technique proportionate sampling. The population research is all employees in PT. Indonesian Railways (Persero) Daop IX Jember totaling 163 min. The samples for every sub population searchable by means of dividing sub population with the number of the population multiplied by large sample members. Total included in this study were 118 employees that the data was undertaken by the spread of the questionnaire to respondents that were employees of PT. Indonesian Railways (Persero) Daop IX Jember. Data mixed using analysis structural equation model using IBM spss amos 20 software. The results of the study this proves that all hypotheses accepted that motivation influences directly or indirectly on work performance through satisfaction and workplace also affected directly or indirectly on performance through employee work discipline .

Pengaruh Kualitas Pelayanan dan Biaya Operasional terhadap Kepuasan Pelanggan pada Stasiun Kereta Api Medan

This research aims to find out and analyze how and how much influence Service Quality, Number of Passengers and Operational Costs have on Customer Satisfaction at the Medan Train Station, North Sumatra. The research method used in this research is a quantitative descriptive approach. The type of data used is primary data obtained from respondents and companies. The subjects in the research were PT Kereta Api Indonesia Medan, North Sumatra and the objects of this research were 100 respondents. The test tool used in this research is SPSS 20.0 to test classical assumptions, multiple regression analysis, and hypothesis testing. Based on the results of the hypothesis test, namely the t test, it shows that service quality has a positive and significant effect on customer satisfaction. Operational Costs with test results that the number of passengers has a positive and significant effect on customer satisfaction. And the results of the F test show that Service Quality, Number of Passengers and Operational Costs simultaneously have a significant effect on customer satisfaction with an F Prob value of 0.0000. The results of this test show that the service quality and operational cost variables contribute 66.6% to the Customer Satisfaction variable.

The Impact of Organizational Climate and Career Development on Employee Engagement With Personality As A Moderator at PT Kereta Api Indonesia (Persero)

The Impact of Organizational Climate and Career Development on Employee Engagement With Personality As A Moderator at PT Kereta Api Indonesia (Persero)

Social Change and Demythologization: (A Reading of Kuntowijoyo's Novels)

This study attempts to read Kuntowijoyo's thoughts in five of his novels, namely Kereta Api yang Berangkat Pagi Hari (KAyBPH, 1966), Pasar (1972), Khotbah di Atas Bukit (KdAB, 1976), Mantra Pejinak Ular (MPU, 2000), and Wasripin dan Satinah (WS, 2003). Through heuristic and hermeneutic readings and analysis using a socio-historical approach, the following results were obtained. First, the five novels contain a common thread of relatively similar issues, namely social change. The first novel emphasizes social change in the village community in the post-war Sala region. It illustrates that the village community is still in the value system of "guyub rukun", although it has been infiltrated by the values of individualism. The second novel emphasizes social change with the setting of a market in Java. It depicts a society that is entering an era of madness (manners are violated, capital owners act exploitatively, government officials work at will); only those who are eling (remembering) and vigilant and understand the role of taste will survive life. The third novel emphasizes the social changes caused by development that is too physical, neglecting spiritual development, so that people lose their grip on life. The fourth novel emphasizes the social changes in the sub-district around Sala under the New Order regime. There is resistance from community members to the party's power, but it is subtle. Furthermore, in the last novel, social changes in the fishing community on the North Coast of Java under the New Order regime are also emphasized. The heavy pressure of socio-economic life gave birth to the myth of Ratu Adil. The treatment of the authoritarian regime was met with strong resistance: the community attacked and killed the security forces who engineered injustice. Secondly, socio-historically, the five novels show the development of problems in Indonesian society. Thirdly, all five novels show the details of the physical location of villages in Java, as well as the socio-cultural values of the people. Fourth, the novels show the author's response to the social life of Indonesian society from the beginning of independence to under the New Order regime.

Analisis Penilaian Makro untuk Arsip di PT. Kereta Api Indonesia Daerah Operasi 7 Madiun

Macro appraisal is one approach in determining the value of archives, which is closely related to the use value and future depreciation of archives. This research was conducted to identify archives using a macro assessment based on analysis of the implementation of organizational functions to identify then the values to produce a list of vital records within the PT. Kereta Api Indonesia (Persero) Operation Area 7 Madiun. The method used in this research is a qualitative approach by collecting data through interviews in the archives section and units at PT. Kereta Api Indonesia (Persero) Operation Area 7 Madiun. Apart from that, searching documents related to the implementation of main tasks and functions of each archive creation unit is also part of this research method. Data analysis was carried out using the macro archive assessment method, namely analyzing the main tasks and functions of each archive creator's unit and continuing with legal and risk analysis. The results show that from 18 archive creation units produced a total of 195 records, with 112 of them based on the analysis results identified as vital records. These results can be input for relevant agencies to carry out special maintenance and treatment, especially as vital records.

Analisis Tingkat Kepuasan Kerja Pegawai pada PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung

This study aims to analyze the level of employee job satisfaction at PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung. The method used in this research is qualitative descriptive method, namely the method of analyzing and classifying or compiling data in such a way that the results of measuring variables are operationalized using numbers so that they can be examined based on theories that are closely related to the problems discussed. The respondents in this study were all employees of PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung. From the results of research that has been done by the author obtained the answer that employee job satisfaction at PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung is in the sufficient category. Where from the respondent’s part assess indicators such as the job itself, salary, cowokers, superiors, promorions and a supportive work environment and can increase effectiveness and job satisfaction.

Pengaruh Kompensasi dan Kebahagiaan di tempat Kerja Terhadap Kinerja Pegawai PT Industri Kereta Api (Persero) Madiun

This research aims to analyze the influence of Compensation and Happines at work on employee performance at PT Industri Kereta Api (Persero) Madiun. The research method used is a proportional random sampling method with a questionnaire as a data collection instrument. The sample of this study consists of 67 respondents with proportional sampling selected from various departments of the company. Data analysis was conducted using multiple linear regression to test the research hypotheses. The results of the study indicate that compensation has a positive and significantly influence on employee performance, and happiness at work has a positive and significant influence on employee performance. This research contributes to human resource management in PT Industri Kereta Api (Persero) Madiun by providing insights for designing policies that can enhance employee well-being and, in turn, improve overall organizational performance

The Influence of Motivation, Training and Communication on the Performance of PT Kereta Api Commuter Indonesia Employees at Tangerang Station

The basic principles of management are a decision-making process related to planning, organizing, directing and monitoring to achieve organizational goals. The aim of this research is to determine the effect of motivation, training and communication on the performance of PT Kereta Api Commuter Indonesia employees at Tangerang Station. The sample taken in this study was 60 people using non-probability sampling with a saturated sampling technique. Quantitative descriptive and verification are the analytical methods used in this research. Data collection techniques through questionnaires, observation, interviews and literature study. This research uses multiple linear regression data analysis. The results of this research are that motivation, training and communication have a positive and significant effect on employee performance both simultaneously and partially. The most dominant factor influencing employee performance at PT Kereta Api Commuter Indonesia at Tangerang Station is motivation. Therefore, companies must pay more attention to factors that can increase employee motivation.