Note: A version of this article was originally presented as a paper on 22 May 1989 at the Annual Meeting of the Medical Library Association in Boston. Among the various constituents of the serials informat ion chain, there is little argument that claims are costly publishers, subscription agencies, and libraries, and that they contr ibute indirectly the rising cost of journal subscriptions. However, members of this uneasy, t h ree -way alliance at times disagree as the degree each party contributes the problem. Frank Clasquin, representing Faxon, delivered a paper on this topic at the Conference on Management Problems in Serials Work that was held at Florida Atlantic Univers i ty in 1973. Appropriately entit led Claim Enigma for Serials and Journals, it repor ted on a study to sort claims into identif iable categories, document the incidence of occurrence, examine the multiple sources or causes, review the means of resolving the problems, and suggest a of activity and responsibility which should be borne by the library, agency, and publisher. ''1 The key words here are balance of activity and The question that is proposed is whether the automation of serials control systems for claiming has in any way negatively affected this delicate of activity and responsibility. Are automated libraries producing an excessive number of claims, as some subscription agents, publishers, and librarians suggest? Because many of the routine procedures in claiming have been streamlined and consequently made more eff icient by automation, is it now or will it soon become a factor in disrupting the of activity and responsibility among the members of the claiming process? All evidence suggests that it already has become a factor, and it is fast becoming an issue, but more about this subject later.
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