Based on the principles of the Social Exchange Theory, the purpose of this study is twofold: (1) to investigate the underlying dimensions of employees’ attitudes towards management factors during a time of organizational change with a focus on culture shift, and (2) to evaluate the relationships of these dimensions with job satisfaction and job recommendation. The data were gathered from 1807 employees of a world-wide hospitality company with 744 hotels. The online survey instrument was utilized. Analyses included factor and multiple regression. Study findings enabled the development of an “attitude towards management” scale during culture shifts. The findings of the research introduce and conceptualize the culture shift term within the hospitality industry context. Results also validate the efficacy of the Social Exchange Theory in predicting and explaining the attitudes of employees during the organizational change process. Additionally, findings suggest key strategies for hotel businesses to successfully manage an organizational change.