Job Performance Ratings Research Articles

School Nurse Evaluations

The professional standards of school nursing practice provide a framework to help school nurses focus on their unique mission of promoting health and academic achievement for all students. Without the standards, the nurse's role can become task oriented and limited in scope. By using an evaluation tool that reflects the standards, nurses not only become aware and begin to understand the standards; they also become directly accountable for meeting them. In addition, developing an evaluation process based on the standards of school nurse practice increases the visibility of school nurses and helps school administrators understand the role of the school nurse. This article describes how one school district integrated the scope and standards of school nursing into the job description and performance evaluation of the nurse. The process which is used to complete the evaluation in a manner that is meaningful and motivational to the school nurse is described.

Tour Leaders' Impression Management and Job Performance: Exploring the Moderating Role of Tourists' Self-Monitoring

A tour leader (TL) is a first-line service provider whose performance shapes a tourist's experience and satisfaction during a journey. We examine the moderating effects of the self-monitoring level of group package tour members on the relationship between the use of impression management (IM) tactics by TLs and tourists' subsequent job performance ratings (PRs) of a TL. Data from 485 responses of tourists from 59 outbound tour groups in Taiwan revealed that TLs' use of positive IM tactics – that is, ingratiation, self-promotion, and exemplification – is positively related to tourists' PRs. In contrast, their use of non-positive IM tactics – that is, supplication and intimidation – is negatively related to tourists' PRs. Furthermore, tourists' self-monitoring appears to weaken the effects of supplication and intimidation on their PRs. We also found that tourists' level of self-monitoring is a stronger moderator when TLs use supplication than when they use other tactics.

The portability of career‐long work experience

PurposeThe aims of this paper are to expand understanding on the portability of work experience and to understand how an employee's level of propensity to trust interplays with perceived value of previous career‐long work experience to affect on‐the‐job performance.Design/methodology/approachA sample of 127 new employees of three newly opened locations of a national full‐service restaurant chain were surveyed during the orientation phase of their jobs. This was followed up three‐four weeks later by job performance ratings from supervisors.FindingsThe higher the perceived value of previous work experience the stronger the relationship between industry work experience and job performance. Also, the higher the perceived value of previous work experience the weaker the relationship between propensity to trust and job performance.Research limitations/implicationsBecause this study concentrated on a single firm in a single industry, generalizability to other industries may suffer.Practical implicationsEmployees that seek to find value in their current jobs may be more valuable in their future jobs. Also, employees who lack valuable prior work experiences will need to rely more on their propensity to trust other employees if they want to perform well at their new jobs.Originality/valueThe study explains the reasoning behind prior inconsistencies in the work experience‐job performance literature by introducing the concept of perceived value of previous work experience and explaining how this relates to propensity to trust in a newcomer relationship.

Organizational citizenship behavior in work groups: A team cultural perspective

SummaryAlthough researchers have often found positive relationships between organizational citizenship behavior (OCB) and performance rating, very few studies have scrutinized the team contexts in which such relationships exist. This study examines how OCB influences job performance ratings within different team cultures, as measured by team collectivism and individualism. On the basis of multilevel data collected from 81 teams working at a multinational bank in Hong Kong, team collectivism and individualism were found to moderate the OCB–performance rating relationship such that OCB targeting individuals improved rated performance in highly collectivistic teams only, whereas only organizational OCB produced a significant improvement in highly individualistic teams. The implications of these findings and directions for future research directions are discussed here. Copyright © 2012 John Wiley & Sons, Ltd.

On the validity of implicit association measures of personality traits

Participants (N=200) completed self-report and implicit association (IAT) measures of Extraversion, Conscientiousness, and Emotional Stability. Peer trait ratings and supervisor ratings of job performance were also collected. Results suggested low convergence between IAT and self-report trait measures. Cognitive ability and self-positive bias both explained significant portions of the method variance expressed by IAT measures. Correlations between IAT trait measures and job performance were statistically non-significant, of similar magnitudes to their self-report counterparts, and of magnitudes consistent with past research on criterion validities of self-report trait measures. The results offer only very limited support for the use of IAT trait measures in applied assessment settings.

Employment Specialist Competencies as Predictors of Employment Outcomes

Employment specialist competencies were examined as predictors of employment outcomes for consumers with serious mental illness participating in supported employment. Self-report and supervisor-rated performance measures from 57 employment specialists were correlated with three consumer employment outcomes (i.e., competitive employment rate, 90-day employment rate, and dropout rate). Employment specialists varied from 0 to 80% in the competitive employment rates for their caseloads. Supervisor ratings of job performance and employment specialist efficacy, percentage of time in the community, and frequency of contacts with consumers were associated with employment outcomes. Employment specialist self-report measures were unrelated to employment outcomes. Surprisingly, employment specialists with larger caseload sizes had higher employment rates. Employment specialists vary widely in their effectiveness. Behavioral measures and supervisory ratings of employment specialists were most predictive of employment outcomes. Direct observation of employment specialist job performance appears to be the most promising method for identifying competencies predictive of employment outcome.

Classification of individual well-being scores for the determination of adverse health and productivity outcomes in employee populations.

Adverse health and productivity outcomes have imposed a considerable economic burden on employers. To facilitate optimal worksite intervention designs tailored to differing employee risk levels, the authors established cutoff points for an Individual Well-Being Score (IWBS) based on a global measure of well-being. Cross-sectional associations between IWBS and adverse health and productivity outcomes, including high health care cost, emergency room visits, short-term disability days, absenteeism, presenteeism, low job performance ratings, and low intentions to stay with the employer, were studied in a sample of 11,702 employees from a large employer. Receiver operating characteristics curves were evaluated to detect a single optimal cutoff value of IWBS for predicting 2 or more adverse outcomes. More granular segmentation was achieved by computing relative risks of each adverse outcome from logistic regressions accounting for sociodemographic characteristics. Results showed strong and significant nonlinear associations between IWBS and health and productivity outcomes. An IWBS of 75 was found to be the optimal single cutoff point to discriminate 2 or more adverse outcomes. Logistic regression models found abrupt reductions of relative risk also clustered at IWBS cutoffs of 53, 66, and 88, in addition to 75, which segmented employees into high, high-medium, medium, low-medium, and low risk groups. To determine validity and generalizability, cutoff values were applied in a smaller employee population (N=1853) and confirmed significant differences between risk groups across health and productivity outcomes. The reported segmentation of IWBS into discrete cohorts based on risk of adverse health and productivity outcomes should facilitate well-being comparisons and worksite interventions.

Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees

While scholars know a great deal about the operational challenges faced by customer-contact employees in the hospitality industry, there is much to be learned about the factors associated with the work context that influences employee motivation, performance, and retention. In this study, the authors examined the nature and impact of perceptions about an organization’s customer service climate on ratings of self-efficacy, customer service job performance, and intentions to leave among employees in customer-contact positions. Results demonstrated that employees’ perceptions about the climate for service quality were significantly related to motivation, supervisor ratings of service job performance, and self-rated intentions to leave. The results offer insights regarding the role of service climate perceptions and the means for effectively managing customer-contact staff and generating higher levels of retention.

Political Skill Moderates the Personal Initiative-Supervisor Job Performance Ratings Relationship

Building on previous research in the areas of proactivity and social influence, the current study examines the interactive personal initiative (PI) ‘ political skill relationship on supervisor-rate...

Five‐Factor Model Personality Measures and Sex‐Based Differential Prediction of Performance

Despite mean differences between sexes, virtually no research has investigated sex‐based differential prediction of personality tests in civilian employment samples. The present study investigated the degree to which personality test scores differentially predicted job performance ratings in two managerial samples. In both samples, participants completed a Five‐Factor Model personality test and the participants' supervisors, peers, and subordinates provided ratings of participants' task and contextual performance. The current study found sex‐based differential prediction in 6.7 per cent of differential prediction analyses in Sample 1, but found no sex‐based differential prediction in Sample 2. Across the two samples sex‐based differential prediction of performance only occurred 3.3 per cent of the time, which is less than would be expected by chance alone, given alpha = .05. Thus, based on the present study and the extant literature to date, no sex‐based differential prediction studies have identified evidence of personality test bias.

Competition and Achievement Goals in Work Teams

This study examined how competition within teams influences which type of achievement goals employees adopt. We studied how dispositional learning-goal and performance-goal orientation interact with team-level competition and predict whether team members adopt state learning or performance achievement goals. State achievement goals, in turn, were proximal antecedents of two outcome measures: job-related self-efficacy and supervisory ratings of job performance. The participants were 502 employees and 55 supervisors. Results confirmed that competition was positively associated with state performance goals. Trait performance-goal orientation influenced whether competition was negatively associated with state learning goals. In highly competitive teams, trait performance-goal orientation was negatively related to state learning goals, whereas in less competitive teams, a performance-goal orientation was positively related to state learning goals.

The Use of Random Coefficient Modeling for Understanding and Predicting Job Performance Ratings

Earlier research using confirmatory factor analysis (CFA) suggests that most variance in job performance ratings is not attributable to ratee main effects. In this article, the authors point out se...

The influence of covariates on latent job performance ratings from differing sources: A mimic modeling approach

The potential for differential functioning of performance assessments across ratings sources has gained recent research interest. This study used multiple-group confirmatory factor analysis (MGCFA) to examine whether measures of task and contextual performance are invariant across both supervisors and subordinates. As an extension, multiple indicators multiple causes modeling (MIMIC) was used to examine potential covariates of task and contextual performance ratings on latent task and contextual performance variability. Consistent with previous research, I found measurement invariance across subordinate- and supervisor ratings. Moreover, MIMIC results showed supervisor and subordinate demographic variables systematically influenced latent task and contextual performance variability despite measurement invariance over these rating sources. Implications for multi-source performance systems are discussed.

The influence of emotional and social competencies on the performance of Peruvian refinery staff

PurposeThe purpose of this paper is to determine the influence of emotional and social competence (ESC) on job performance by considering self‐ratings and the ratings of others (supervisor, peer and subordinate) using a multisource feedback assessment of ESC.Design/methodology/approachThe authors utilized the 2004‐2006 performance evaluations of 36 staff members of the Ilo Copper Refinery, owned by the Southern Peru Corporation. To assess ESC, the Emotional Competence Inventory (ECI 2.0) was administered to the Ilo staff.FindingsThe study reinforces the importance of ESC to workplace performance and provides evidence of ESC's positive influence. The results reveal that 70 percent of the variance of working performance is explained linearly by the total average of ESC, with four significant competencies – self‐confidence, achievement orientation, optimism, and teamwork & collaboration – accounting for 63 percent of the variance.Research limitations/implicationsAs an initial study in Peru, the authors had a small sample size. There is limited independence in the performance evaluations because the evaluators of performance were repeated in several cases. Job performance ratings were based on the following computerized objective assessment: use of abilities, work organization planning, interpersonal relations, results, initiative, aptitude to the work, and creativity.Originality/valueThe paper is aimed at improving understanding of the links between ESC and performance. It is the first study the authors are aware of to examine these relationships in a Peruvian organization. The approach used in this study contributes to and provides evidence of the importance of emotional competence in the workplace.

Leaders Exhibiting High Emotional Intelligence Are More Dedicated to Their Job Performance

The purpose of this study was to identify the effect of information technology leaders’ emotional intelligence on subordinate job performance. Participants consisted of information technology leaders, and were recruited from the Association for Information Technology Professionals (AITP) and the Information Technology (IT) Specialist group in LinkedIn (a business-oriented network website). A quantitative, correlational approach was taken by an online administration of two validated instruments—the Emotional Quotient Inventory (EQ-i) and Van Scotter and Motowidlo’s measures for contextual performance (interpersonal facilitation and job dedication). Findings indicated that there was a positive relationship between IT leaders’ emotional intelligence scores and subordinates’ job performance ratings. Specifically, higher IT leaders’ general mood scores, and optimism scores are associated with subordinates’ higher interpersonal facilitation and job dedication scores. Further, results provided insight on IT leaders’ EI training needs, career development, and guidelines for areas of improvement.

Predicting the performance and innovativeness of scientists and engineers.

A study of 644 scientists and engineers from 5 corporate research and development organizations investigated hypotheses generated from an interactionist framework of 4 individual characteristics as longitudinal predictors of performance and innovativeness. An innovative orientation predicted 1-year-later and 5-years-later supervisory job performance ratings and 5-years-later counts of patents and publications. An internal locus of control predicted 5-years-later patents and publications, and self-esteem predicted performance ratings for both times and patents. Team-level nonroutine tasks moderated the individual-level relationships between an innovative orientation and performance ratings and patents such that the relationships were stronger in a nonroutine task environment. Implications for an interactionist framework of performance and innovativeness for knowledge workers are discussed.

When Opposites Hurt: Similarity in Control in Leader-Follower Dyads as a Predictor of Job Performance Evaluations

This paper focuses on women leaders’ self-views linked to their gender and leader identities. In particular, we examine the antecedents and psychological and motivational consequences of identity conflict, which occurs when women leaders perceive an incongruity between their gender and professional identities. Applying structural equation modeling techniques on a large sample of women leaders who represent a diverse range of countries and industries, we found that consistent with our hypotheses, women leaders’ identity conflict increased stress, lowered their life satisfaction, and caused them to construe leading as a duty as opposed to an attractive goal. As for the antecedents, our results emphasize the importance of holding a positive gender identity. We found that positive gender identity reduced identity conflict of women leaders. Moreover, compared with women in more male-dominated organizations, women in organizations with proportionally more women held a more positive gender identity and experienced less identity conflict. In contrast, positive leader identity was not related to women leaders’ identity conflict, while leadership experience directly reduced the conflict. We discuss the implications of our results for women’s advancement in organizations and the development of their identity as leaders.

When Opposites Hurt: Similarity in Control in Leader-Follower Dyads as a Predictor of Job Performance Evaluations

Status-seeking behaviors are linked to executive career progression, but do leaders appreciate being surrounded by followers eager to move up in the organizational hierarchy? Building on the self-enhancement theory, we propose that leaders with high self-assessed getting-ahead behaviors give better performance evaluations to subordinates who also have willingness to get ahead behaviors. In contrast, leaders with low self-assessed getting-ahead behaviors are quite reserved about the performance of subordinates high in the getting-ahead dimension. We also propose that overall, ambitious leaders evaluate more positively their followers’ performance than leaders with more modest desire to get ahead. We suggest that this effect is magnified when the status differential between the leader and the follower is reduced due to differences in age or hierarchical level (i.e., a younger leader or too few hierarchical levels between the leader and the subordinate). The results obtained by using polynomial regression and response surface techniques to analyze a sample of 138 leader-follower dyads supported our hypotheses showing a supervisor’s contextual performance ratings skew rooted in leaders’ desire to get ahead. We conclude by deriving the theoretical and practical implications of these findings.

Clinical Competencies for Burn Rehabilitation Therapists

Nationally agreed-upon standards for competence are needed for burn physical and occupational rehabilitation therapists (BRTs) to define what constitutes safe and competent burn rehabilitation practice. Currently, consensus regarding the knowledge and skill components needed for the training and evaluation of BRT job performance is lacking. The Rehabilitation Committee of the American Burn Association used a staged, multimethod approach and input from more than 25 experts in the burn rehabilitation community to develop competency standards for BRTs. The result was the "Burn Rehabilitation Therapist Competency Tool" (BRTCT) that defines competency domains required of BRTs to provide physical and occupational therapy to patients with burn injury during their initial acute hospitalization and rehabilitation. This article describes the staged development and validation of the BRTCT. The component parts of the tool itself are presented, and the recommendations for assessment of competence are discussed. The BRTCT provides a common framework and language for expectations of performance in burn rehabilitation. Development of the BRTCT is a critical step in the ongoing process of promoting professional development and consistent practice standards in burn rehabilitation.

Construction Professionals Job Performance and Characteristics: A Comparison of Indigenous and Expatriate Construction Companies in Nigeria

AbstractJob performance is considered one of the most important constructs in human resources management because it helps to explain the value and utility that each employee adds to the organisation. The professionals in the Nigerian construction companies are not exception to the perceived low job performance rate within the industry. Extant literature points to the fact that job characteristics of employees can account for variance in their job performance rate.This study compares the job performance rate and job characteristics of construction professionals in indigenous and expatriate construction companies with a view to establish a relationship between job performance and job characteristics of construction professionals. A total of 762 questionnaires were collected and used for the study. Eighty one (81) construction companies, 50 (62%) indigenous and 31 (38%) expatriate were selected using stratified random sampling technique. Data collected were analysed using mean item score, spearman rank correlation, linear regression analysis where appropriate. Findings of the study revealed that the relationship between job characteristics and job performance of construction professionals in construction companies in Nigeria is positive but low and the correlation coefficient is higher in expatriate construction companies. Based on the above finding, the study recommends that construction companies in Nigeria should endeavour and improve on their current core job dimensions (task significance, skill variety, task identity, autonomy and feedback) inherent in various jobs designed within their respective organizations as this will constitute as one of the variants that will improve the job performance rate of construction professionals.