IT Management Framework Research Articles

The Application of COBIT Framework to Evaluate Information System Governance in National Business Technology Transformation Companies

The purpose of this study is to determine how to assess information technology governance by utilizing the COBIT 5 framework and the domains of APO01 (Manage the IT Management Framework), EDM04 (Ensure Resource Optimization), and APO04 (Manage Innovation). The COBIT 5 architecture is employed in this study. Both qualitative and quantitative research methodologies were used in this study. Through surveys, interviews, and observations, we gathered primary data. The secondary data came from various existing sources, including websites, literature reviews, and the findings of other investigations. This study's information technology governance data analysis approach complies with COBIT 5's Assessment Process Activities. According to the analysis, the current state's capability value in the EDM04 domain is 1.8. In the meantime, the capability value is 2.9 for the anticipated circumstance. The APO01 domain's recent state results in a capability value of 1.7. In the meantime, the capability value is 3.1 for the expected circumstance. In the APO04 domain, the current state has a capability value 1.6. Under ideal circumstances, the business receives a capacity value of 3. This implies that the business needs to fulfill the prerequisites for level 2 process capacity indicators, which are now unfulfilled. For instance, producing papers outlining the management of the innovation process and documents evaluating rejected innovative ideas.

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

In today's rapidly evolving environment, two critical factors for organizations to maintain their competitive edge are speed to market and adaptability. Over the past ten years, a significant number of organizations have achieved success in delivering IT services by utilizing IT management frameworks. One widely adopted framework in this domain is ITIL, an abbreviation for the IT Infrastructure Library. ITIL serves as a guiding framework, facilitating the attainment of high-quality IT service management at an organizational level. When it comes to software development, it is crucial for managers and development teams to select an appropriate methodology that aligns with their project's needs. Agile software development is one prominent approach based on iterative and incremental development. It has gained significant prominence in the IT industry due to its ability to enhance project development processes. Combining ITIL and Agile methodologies has proven to be a valuable strategy for streamlining project development in the IT industry. This fusion results in what is known as the Agile-ITIL combined framework, often referred to as A-ITIL. This paper primarily focuses on the integration of ITIL processes with agile phases, shedding light on the amalgamation of ITIL and Agile with other frameworks and technologies. Furthermore, it examines the utilization of ITIL and Agile in various companies, offering valuable insights into how these methodologies can be applied effectively. Consequently, this publication is a valuable resource for researchers seeking comprehensive knowledge in the ITIL and Agile-related domains. It aims to identify potential avenues for future research and development in this dynamic field.

ANALISIS IMPLEMENTASI DATA SECURITY, INTENTION FOR COMPLIANCE, DAN KERANGKA COBIT DI PERUSAHAAN: TINJAUAN LITERATUR SISTEMATIS

One way to protect organizational data is to comply with security standards set by regulations and industry standards. The purpose of this compliance is to ensure that the organization meets the security requirements set by the competent authorities and avoids the risk of penalties or sanctions for breaches of privacy and data security. COBIT (Control Objectives for Information and Related Technology) is an IT management framework used by organizations to ensure that data security and privacy are well maintained. The purpose of this research is to find out the forms of implementation of data security management, intention for compliance with the COBIT framework in companies over the last 10 years. This research is expected to provide a scientific contribution to the direction of research in the field of data security management and provide managerial contributions regarding the urgency and challenges of COBIT implementation as part of good IT governance.

Analysis of IT Performance on Management HR of Equity Firm Using COBIT 5

An Indonesian equity company is involved in project management for the construction of mechanical systems and the development of electrical and chemical waste treatment systems. With a strong emphasis on continuous improvement and customer satisfaction, the company is dedicated to enhancing its services. However, additional human resources are needed, particularly in the IT field, to align with the business objectives that have not yet been achieved. Despite establishing a minimum requirement of ten years of work experience, the study employs the COBIT 5 framework to evaluate the competency levels in IT governance. The analysis reveals four crucial domains: APO01 (Managing the IT Management Framework), APO07 (Human Resource Management), APO12 (Assessing and Managing Risks), and EDM04 (Ensuring Resource Optimization). It is evident that both EDM04 and APO01 are currently at level 1 and have not reached the desired level. Furthermore, APO07 and APO12 are at level 2 and still need to progress towards their ideal targets. Although Human Resource Management has performed satisfactorily, there is room for improvement in the upcoming year to further enhance its performance.

Capability Level Information Technology Governance with COBIT 5 Framework in the EDM04, APO01, and APO07 Processes at PT Future Mediatrix Group

PT Future Mediatrix Group is a company that does business in the field of information technology that provides social media services, digital activation, digital marketing, and website creation. The interviews show that the current obstacles are the lack of resource optimization, management of the IT management framework, and human resource management at PT Future Mediatrix Group. Considering the crucial function of information technology, a governance evaluation is needed to determine the capabilities possessed by information technology. In this study, the framework used was the COBIT 5 framework with the Assessment Process Activities stage. The domains used in this study are EDM04 (Ensure Resource Optimization), APO01 (Manage the IT Management Framework), and APO07 (Manage Human Resources) obtained from problem mapping. This study's results obtained the capability level in each domain. In the EDM04 (Ensure Resource Optimization) domain for the current condition, a capability value of 1.94 is obtained, which can be interpreted as being at capability level 2. In the APO01 (Manage the IT Management Framework) domain, a capability value of 2.45 is obtained for the current condition, which can be interpreted as being at capability level 2. In the APO07 (Manage Human Resource) domain for the current condition, a capability value of 2.27 is obtained, which can be interpreted as being at capability level 2. Therefore, PT Future Mediatrix Group is recommended to maximize resources and IT management framework.

Governance Audit Using COBIT 5 in CV. XYZ on Accounting Information System

This study aims to determine the results of audits and governance in accounting information systems using COBIT 5 in CV. XYZ. Data collection in this research process uses interview, observation and documentation methods. This research is carried out in stages, starting from determining the needs of the company, determining the scope of identification, the data collection process, determining and assessing the capability level of previously selected IT processes, and providing recommendations based on selected IT processes. This research focuses on the domains EDM02 (Ensuring Achievement of Benefits), APO01 (Managing IT Management Framework), APO04 (Managing Innovation) and APO07 (Managing Human Resources). Based on the results of the evaluation and analysis carried out, it is currently CV. XYZ has an average maturity level of 2.69 or is at level 3 (Established) with an expected maturity level of level 4 (Predictable), so it has an average gap of 1.31 in each of its domains.

Penilaian Kapabilitas Tata Kelola TI Perguruan Tinggi dengan Framework COBIT 5 dan ITIL V3

The intention of doing the research is to formulate an assessment model of higher education IT governance capability, by integrating two frameworks, namely COBIT 5 and ITIL V3. Currently, there is no academic organization that has fully formulated a measurement model for IT governance capabilities that can be adopted to manage both governance and services. To achieve the goal of this research will be measured needs to be done using the COBIT 5 framework as a tool to get the capability level of IT governance. Next will measure the level of capability of existing IT services with ITIL V3. The proposed model was obtained from the measurement activities using COBIT 5 domain, namely EDM02, EDM03, APO01, APO04, APO07, APO12, and APO13. After measuring, sevens processes that lead to IT governance and IT services are evaluated, namely evaluating, directing, and overseeing the delivery of benefits and managing IT service portfolios and optimizing risks; manage IT management frameworks and carry out seven steps to improve IT processes; managing innovations in higher education; managing human resources; managing capacity; manage risk and manage information security. The model generated from this research is expected to serve as a best practice for Universities in Indonesia in implementing Good IT Governance

EVALUASI TATA KELOLA TEKNOLOGI INFORMASI PADA RUMAH SAKIT DR. H. IBNU SUTOWO BATURAJA BERDASARKAN FRAMEWORK COBIT 5

Control of information technology governance at this time is very influential for the organization in achieving its strategic objectives. Technology has become an important part in supporting a service, including in Dr.H. Ibnu Sutowo Baturaja. The hospital has SIMRS in supporting its services. So that governance should be well planned. This research was conducted to evaluate the management of information technology that supports the SIMRS. The results of this study are to find out the value of the level of maturity in Dr. H Ibnu Sutowo Baturaja. Evaluations were carried out using the standard COBIT 5 measurement framework. The focus of this study was the domain of Ensure Resource Optimization (EDM01), Manage the IT Management Framework (APO01) (APO07), Build, Acquire and Implement (BAI04) and Monitoring, Evaluation and Access (MEA01).

Evaluating the management of the official Pekalongan government website using COBIT 5

The Government of Pekalongan Regency has implemented e-Government, one of them is the official website of the Pekalongan Government. The website is managed by the Communication and Information Office of the Pekalongan Regency. The website is expected to improve the quality of governance. However, the Government of the Pekalongan Regency has never conducted an evaluation of website management. Therefore, evaluation of website management is needed to ensure that the website has supported governance and is in line with the Pekalongan Regency Government goals. The evaluation carried out refers to the COBIT 5 framework. COBIT 5 was chosen because it can help to align government goals with the website goals. The evaluation was carried out with several domains obtained through mapping the vision and mission of Regent of Pekalongan Regency to COBIT goals. Based on the mapping results, 3 domains were selected namely APO01 (manage the IT management framework), DSS03 (manage problems), MEA01 (monitor, evaluate, and assess performance and conformance). Each domain is assessed to get a capability level. From the assessment results obtained each domain is at level 3 (established process) that is the activity in the domain has been managed in a structured ad in accordance with standards.

ANALISA TATA KELOLA TIEKNOLOGI INFORMASI UNTUK MENINGKATKAN DESTINASI PARIWISATA DI LOMBOK (STUDI KASUS DI DINAS PARIWISATA PROV. NTB) MENGGUNAKAN FRAMEWORK COBIT 5

IT governance in a company to achieve the company’s vision, mission, goals, and objectives. There are problems in IT management both media and website in the Tourism Destination Development Sector, therefore this study determines the Capability level of IT governance in the Tourism Destination Development Sector using the COBIT 5 framework. The framework focuses on the APO01 sub-domain (Manage the IT management framework) Manage IT management frameworks, and APO04 (Manage innovation) Develop technological innovation. The results of the Capability level at APO01 for the current conditions are at levels 2 and 3, while the results of the Capability level at APO07, for now, are at level 2. While the Capability level results at APO01 and APO07 for the expected conditions are at levels 4 and 5 To increase the value of the Capability level got, recommendations for improvement are taken into consideration in the Development of Tourism Destinations in managing information technology.Then the recommendations given to increase the Capability level, form an action plan that is equipped with an implementation schedule and an estimated time that can be run

Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Pada Dinas Tenaga Kerja Dan Transmigrasi Provinsi Nusa Tenggara Barat Menggunakan Framework COBIT 5.0

The West Nusa Tenggara Department of Manpower and Transmigration (DISNAKERTRANS NTB) is one of the government organizations that assists the Governor of West Nusa Tenggara on labor and transmigration issues. IT governance in a company or organization is very necessary to harmonize organizational goals and strategies. With the problems found regarding to the resources both human resources and IT resources at DISNAKERTRANS NTB. Therefore, the purpose of this study is to determine the capability level of IT governance at DISNAKERTRANS NTB using the COBIT 5 framework by focusing on APO01 subdomains: Manage IT management frameworks, and APO07: Manage human resources. From the research results, the average capability level for the current conditions shows that APO01 and APO07 are at level 2. While the average capability level of the expected condition, shows that APO01 and APO07 are at level 4.to increase the current level, some recommendations are given to be considered by DISNAKERTRANS NTB in drafting the policies relating to the APO01 and APO07 processes.
 Keywords: IT governance, capability level, COBIT 5.0, APO01, APO07.

PERBANDINGAN COBIT 2019 DAN ITIL V4 SEBAGAI PANDUAN TATA KELOLA DAN MANAGEMENT IT

Cobit 2019 and ITIL V4 are tools and guidelines that can be used to form an IT governance and management framework. There are several differences between the two, although they are also common and widely used for IT management and management implementation. Both are also the latest versions of the publications of the organizations that created them. With the help of Cobit 2019 or ITIL V4, organizations can be helped in implementing IT management and management. Not infrequently an organization feels confused in choosing tools or frameworks that will be used as the basis for implementing IT management and management. The literature study conducted aims to discuss the differences between the two as a guide to IT management and management . Keyword : ITIL, COBIT, IT Governance, IT Management DOI : http://doi.org/10.5281/zenodo.3631057

Determinants and outcomes of IT governance in manufacturing SMEs: A strategic IT management perspective

The need to strategically manage IT resources such that they enhance the business value of firms makes IT governance (ITG), in conjunction with IT alignment, an ongoing issue for IS researchers and practitioners. In addressing this issue, the present study aims to validate a research model that relates, within a strategic IT management framework, the firm's ITG and IT alignment capabilities to its IT performance. To do so, a survey of 223 manufacturing SMEs (small and medium-sized enterprises) was realized. Results confirm the hypothesized relationships between the firm's environmental uncertainty, strategic IT orientation, ITG and IT alignment capabilities. They constitute a solid validation of the impact of the strategic management of IT resources and governance of IT on IT performance in the specific context of manufacturing SMEs.

A model-driven IT governance process based on the strategic impact evaluation of services

Model-driven engineering is used for managing software systems development. In most cases, requirements representations are transformed into design diagrams themselves transformed into code, ensuring traceability. Such an approach can nevertheless take roots on a more abstract level and be used for IT governance. Goal-oriented requirements engineering can be adapted to model strategic objectives aimed to lead the organization to an enhanced competitive position in the long-term. Most IT governance and management frameworks are driven by the concept of service. The latter allows to package the work offer of an IT provider. Within their realization, such services align or misalign with strategic objectives. This paper proposes a model-driven IT governance process allowing to evaluate the alignment of business IT services to strategic objectives; it follows the 3 stages of IT governance: evaluate, direct and monitor. The approach allows to integrate the governance level as a (graphical) strategic layer made of long-term objectives that business IT services potentially contribute or hamper to attain. The strategic layer is custom developed for each organization and linked with organizational representations in a model-driven fashion to study business and IT alignment. The framework is called MoDrIGo; it is applied onto a case study in a hospital.

Tingkat Kapabilitas Tata Kelola TI Pusat Teknologi Informasi dan Komunikasi Universitas Sam Ratulangi

This study discusses the state of IT governance in colleges that are outside Java, Indonesia, Universitas Sam Ratulangi. This study also aimed to provide recommendations for improvement that IT governance in the region there are more improved. COBIT 5.0 be used to measuring the level of IT governance capability. Within this framework, there is measurement tool called Capability Level, which is a model capability that can help process of defining and understanding the processes of an organization. 7 of 37 Enabler Goals / Processes owned COBIT 5.0 are the main purpose of universities, among others: Ensure Risk )ptimization (EDM03), Ensure Resource Optimization (EDM04), Manage the IT Management Framework (APO01) Manage Human Resources (APO07), Manage Risk (APO12), Manage security (APO13), and Manage Changes (BAI06). The results of the evaluation of the measurement capabilities of IT governance at universities in Manado stop at level 1, with a score that is not so good in all of its processes, with an average score obtained is 50.87. Having in mind the scores obtained, it can be given recommendations for the improvement of higher education in the city of Manado, so that IT governance in the region there equate with IT governance in Java.
 Index Terms — Capability Level, COBIT 5.0, IT Governance.

Extending MBI Model using ITIL and COBIT Processes

Most organizations today operate in a highly complex and competitive business environment and need to be able to react to rapidly changing market conditions. IT management frameworks are widely used to provide effective support for business objectives through aligning IT with business and optimizing the use of IT resources. In this paper we analyze three IT management frameworks (ITIL, COBIT and MBI) with the objective to identify the relationships between these frameworks, and mapping ITIL and COBIT processes to MBI tasks. As a result of this analysis we propose extensions to the MBI model to incorporate IT Performance Management and a Capability Maturity Model.

Legacy Information Systems, Can They be Agile? A Framework for Assessing Agility

INTRODUCTION Organizations are frequently confronted with the dynamics of the environment in which they operate (Baker, 1996; Levine, 2005; Wadwha & Rao, 2003). Such dynamics can consist of organizational changes, changes required by law, market changes, and many more. The organizational processes that are influenced because of such changes need to be able to cope in order to operate effectively. Supporting these processes, information systems are often employed (Hill, Kraemer, & Gurbaxani, 2004; Ives & Learmonth, 1984; Wankadir, 2004). For instance, organizational and environmental changes may imply change in the supporting information systems. As found in available literature, this issue is fairly well known and has persisted over the years (Lehman, 1969; 1997). Organizations are often confronted with information systems that have been operational for years, have gone through many changes, and are based on older programming languages and paradigms (Staudenmayer et al., 1998). Such information systems are highly important for an organizations day-to-day business, but grow more difficult to maintain as time progresses. In this regard, Berghout and Nijland (2002) speak of the IT management paradox. Risk and uncertainty are the highest at the beginning of a project. The same goes for flexibility. These risks and uncertainties decrease as the project approaches completion. Unfortunately, the closer a project is to completion, the more difficult it is to adapt it to changing needs. This problem prolongs itself to the operational phase of information systems (after project completion). Operational information systems can be considered as complete, but are difficult to adapt to new circumstances. This problem of necessity for change in information systems has been identified from many different perspectives, such as development methods (Datta, 2006), programming paradigms (Van-Roy & Haridi, 2004), design principles (Martin, 2000), etc. Especially regarding the context of legacy information systems, this problem has been around for a long time and is one that mostly older organizations are confronted with (Bisbal, Lawless, & Grimson, 1999). This is largely due to their age (Parnas, 1994) and absence of knowledge within organizations regarding the information systems original design, the processes it supports (Bennett & Rajlich, 2000), and more. Aging information systems are often referred to as legacy (Chen & Rajlich, 2001). Therefore we adopt the following definition for legacy information systems: any information system that significantly resists modification and evolution (Brodie & Stonebraker, 1995). In order to effectively manage and thus maintain information systems, Looijen (2004) constructed an IT management framework. In this framework, three aspects of IT management are distinguished: functional (functionality), application and technical (infrastructure) management. Application management handles technical information system management (programming code, queries, etc.). A commonly applied framework in this regard, ASL2, speaks of the lifecycle of an application (Van der Pols, 2009). The main phases in this lifecycle are: planning, developing and exploiting. These phases tend to differ in length, although the exploiting phase generally generates the largest amount of costs (Berghout & Nijland, 2002). At the end of the exploiting phase is the end-of-life moment of an application. How does one decide when an information system has reached its end-of-life? In this paper we aim to achieve a better understanding of how to decide when an information system has reached its end-of-life. We propose that when an information system is no longer able to adequately respond to desired change, it has reached its end-of-life. Researchers have identified the ability to cope with change in different terms. Judging from their work, the different terms are highly context-dependent, and not for all of their definitions has a consensus been reached (Baker, 1996; Candea, 2008; Levine, 2005; Wadwha & Rao, 2003). …

Controlling a Permanent State of Change – IT Management Framework (ITMF)

Controlling a Permanent State of Change – IT Management Framework (ITMF)

Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint

IT Governance (ITG) has been recognized as a CIO top-10 issue for more than five years and has risen in priority between 2007 and 2009. There are several Frameworks to help organizations in ITG implementation but these lack scientific viewpoint, are complex, and also overlap each other. However, besides the existence of several frameworks to help organizations in ITG implementation, most organizations keep designing their own Framework. Such statements reinforce the possibility of improvements in the existing Frameworks. In this paper the authors make a literature review to leverage ITG Contingency factors, ITG general guidelines and main ITG and IT Management (ITM) areas in order to provide a scientific viewpoint validation. Therefore, they integrate their artefacts and propose a new integrated ITG framework. The authors then evaluate their artefacts with expert’s interviews so as to provide practitioner viewpoint validation and also map the authors’ artefacts with current theories. Finally, they conclude their research with main contributions and future work.

COBIT 5: Adding Value Through Effective Geit

The COBIT 5 framework is a significant evolution of the widely used COBIT 4.1. This article explores ISACA's updated IT governance and management framework, and examines the business benefits of using COBIT 5. Readers will gain an understanding of the five principles of COBIT 5, and how the framework helps enterprises maximize the value of their information-the currency of the 21st century.