Capability Level Information Technology Governance with COBIT 5 Framework in the EDM04, APO01, and APO07 Processes at PT Future Mediatrix Group

Abstract

PT Future Mediatrix Group is a company that does business in the field of information technology that provides social media services, digital activation, digital marketing, and website creation. The interviews show that the current obstacles are the lack of resource optimization, management of the IT management framework, and human resource management at PT Future Mediatrix Group. Considering the crucial function of information technology, a governance evaluation is needed to determine the capabilities possessed by information technology. In this study, the framework used was the COBIT 5 framework with the Assessment Process Activities stage. The domains used in this study are EDM04 (Ensure Resource Optimization), APO01 (Manage the IT Management Framework), and APO07 (Manage Human Resources) obtained from problem mapping. This study's results obtained the capability level in each domain. In the EDM04 (Ensure Resource Optimization) domain for the current condition, a capability value of 1.94 is obtained, which can be interpreted as being at capability level 2. In the APO01 (Manage the IT Management Framework) domain, a capability value of 2.45 is obtained for the current condition, which can be interpreted as being at capability level 2. In the APO07 (Manage Human Resource) domain for the current condition, a capability value of 2.27 is obtained, which can be interpreted as being at capability level 2. Therefore, PT Future Mediatrix Group is recommended to maximize resources and IT management framework.