IT Infrastructure Support Research Articles

DIGITALISED TALENT MANAGEMENT IN PUBLIC SECTOR: A LESSON LEARNED FROM THE WEST JAVA PROVINCIAL GOVERNMENT

Objective: This empirical study aims to address the existing gap in scholarly research pertaining to talent management within the public sector. Specifically concentrating on the West Java Provincial Government in Indonesia, the research investigates the practical implementation of digital-based talent management for civil service personnel through a case study approach. Methods: The research adopts a qualitative methodology employing interviews, observation, and documentation studies to delve into the intricacies of talent management within the governmental context. Result and Conclusion: The findings underscore the pivotal role of talent management in upholding the merit system, ensuring equitable and objective placement in critical positions. Implementation strategies encompass various steps, ultimately leading to the realization of benefits from a digitalized approach, including the generation of comprehensive and measurable talent data. The digital transformation not only enhances Human Resources management but also promotes objectivity and operational efficiency. Implication of the research: This study bears significance in emphasizing the critical factors contributing to successful digital-based talent management implementation, namely top leadership commitment, HR manager capability, and IT infrastructure support. These insights provide practical implications for organizations seeking to enhance talent management practices within the public sector. Originality: While contributing valuable insights into the talent management process, it is imperative to acknowledge the limitations of this study, primarily its exclusive focus on the procedural aspects without exploring the subsequent impact on individual or organizational performance. Future research endeavors could leverage our findings as a foundational reference, expanding upon these areas for a more comprehensive understanding.

Advances in Precision Medicine Approaches for Type 2 Diabetes Management: A Comprehensive Review

Projections indicate that, approximately 700 million people will be living with diabetes by 2050, a figure that has doubled in the previous twenty years. The rising cost of type 2 diabetes care might be reduced and existing treatment gaps could be closed with the help of precision medicine. Taking into consideration each individual unique genetic, environmental, and behavioral characteristic, precision medicine is a new approach to treatment. The primary goal of precision medication is to accurately foresee how a patient will respond to treatment. It may be used as a prophylactic strategy for the whole population because of how broadly it applies. Medication, weight reduction, regular exercise, and a nutritious diet all work together to prevent type 2 diabetes. Optimizing metabolic control is one way in which this kind of diabetes therapy has a probability to reduce death rates and improve standard of life. Inadequate funding for translational health research, incompatible data formats, a lack of system interoperability, a lack of decision-making support systems, and a lack of IT infrastructure support are just some of the obstacles to the widespread utilization of precision medicine technologies in clinical practice. Forecast translation of scientific results into practical applications may be aided by the creation of a worldwide clinical studies group dedicated to raising public understanding and appreciation of the great advantages of precision medicine in treating diabetes.

Stimulating CSR learning collaboration by the mentor universities with digital tools and technologies – an empirical study during the COVID-19 pandemic

PurposeThe research aims to measure the effectiveness of collaborative learning exchanges transpired through digital tools and technologies (DT&Ts) employed by the mentor universities during the COVID-19 pandemic by conducting an empirical study on undergraduate students in Indian higher educational institutions (HEIs) under the mentorship program based on the corporate social responsibility (CSR) initiative. The pandemic scenario, its impact on the mentor university's social responsibility and the way DT&Ts can assist are investigated in this article.Design/methodology/approachThe interactions with experts and students were conducted to explore the DT&Ts for learning exchanges. Next, structural equation modeling (SEM) was performed to validate the model and perform regression analysis. The quantitative data collection was made through questionnaires during the second deadly wave of COVID-19 that hit India.FindingsThe independent variables (IVs) such as the IT infrastructure support (IT_IS), virtual collaborative tools (VCTs) and future-oriented technologies (FOTs) have a significant impact on the CSR learning outcomes (CSR_LOs) of undergraduate students under the mentorship program. However, IV research instruments for innovation could not make a significant effect.Research limitations/implicationsThe IVs IT_IS, VCTs and FOTs influence the CSR_LOs, while RII does not have an influential impact.Practical implicationsAs the online learning environment is expected to stay at least in a blended form, adequate CSR funding in infrastructure is necessitated to harness the full potential of this important resource, technology. The results of this empirical investigation affirm that IT_IS, VOTs and FOTs significantly impact CSR_LOs during the crisis. The study findings would encourage the mendtor universities and their stakeholders, including the mentee universities, to evolve and create an ecosystem for effective management of these resources to attain positive outcomes. The study findings can guide the mentor universities in managing uncertainties like pandemics and effectively using the earlier-mentioned critical resources for social responsibility. This research also allows the development of future applications adnd models in mentor-mentee universities for social responsibility, post-pandemic transformation and resilience.Social implicationsThe DT&Ts came to the immediate rescue during the pandemic and positively affected collaborative CSR_LOs by the mentor universities, but they have not evolved to a level where offline learning can be replaced entirely. Hence, it can be inferred that a hybrid model is preferable. The study also improves the understanding of how DT&Ts are being harnessed to aid collaborative learning in fulfilling the mentors' CSR in fatal emergencies. The purpose is to equip the education system through mentorship so that universities can sustain, innovate and grow even in trying times. Also, it discusses the dynamics of various DT&Ts for creating a sustainable learning environment and utilizing them to make the teaching prolific and influential.Originality/valueThere is a scarcity of literature regarding the learning outcomes realized through CSR initiatives and collaboration between mentor-mentee institutions. There is a need to understand how these knowledge exchanges continued despite the physical restrictions during the pandemic. In this direction, this study helps to understand how the DT&Ts played a critical role in continuing learning and keeping abreast in a knowledge society from the perspective of resource-based view (RBV) in these precarious situations.

Role of Knowledge Management on Organizational Performance, Case of Jimma University in Ethiopia

This study explored role of knowledge management practice on the performance in higher education institute at Jimma University College of agriculture and Veterinary medicine in Ethiopia, considering academic staff perception. The study mainly employed quantitative descriptive research design using cross sectional design also used qualitative approach. For data collection, pre-tested self-administered structured questionnaire used. Considering 143 academic staff a population studied using census approach out of total 214 excluding those currently engaged in further study. Response rate was 81.8%. Descriptive and inferential statistics analysis employed utilizing STATA 14. Major finding includes: willingness of knowledge sharing and discovery was at high level. Knowledge sharing, capture, utilization as well as organizational and IT infrastructure support was at medium level. Chi-square (χ2) test indicated there is association between knowledge capture, sharing, utilization, organization support, IT support and performance. However ordinal logistic regression analysis revealed that only component knowledge utilization has positive and significant impact on performance. The study identified challenges in the practice of knowledge management such as inadequate fund, unsatisfactory documentation, inadequate support and cooperation consecutively. Thus college should spend more in knowledge management practice can improve innovation utilized in funding research, enhance team work, improving technology, motivate academic staff to retain and share knowledge. Keywords: knowledge management, knowledge share, Performance, Practice, Process

IT Freelancing in Bangladesh: Assessment of Present Status and Future Needs

The tremendous changes that business and economic activities worldwide have gone through in the last few decades, have opened new avenues for IT Freelancing to establish itself as the next big thing in business arena. Bangladesh, transitioning to more IT-centric businesses, holds a huge potential in this domain and has already emerged as a global freelancing hub under government patronage. The main objective of this study is to assess the present status and the future needs of IT Freelancing Business in Bangladesh. This study is of descriptive nature and based on primary and secondary data. Relevant statistical analyses were performed using SPSS. The study found that, 96.2% freelancers are below 35 years old and 80.8% have completed the tertiary education. Significant gender gap exists among the freelancers in terms of participation. It is found that 73.1% freelancers are working on a part-time basis and 33% want to be IT entrepreneur. Half of the freelancers have received training from government and private IT Institutes. Most of the freelancers are satisfied with the earnings from freelancing. Freelancers have observed lack of capital and IT infrastructure support, shortage of training facilities, payment-related issues and social barriers. In order to face the challenges of the fourth industrial revolution head on, the government should take initiatives for ensuring country branding, mobilization of funds, better internet connectivity and steady flow of foreign currency earnings from IT sector and thereby actualizing the ‘Digital Bangladesh’ agenda.

SMART Public Enterprises using Semantic Knowledge Management

The paper highlights the issue of Administrative style using New Administrative Management by merging Psychological Style and IT infrastructure support. The paper proposes an elaborated Transformation Process using Semantic Knowledge management through Ontology. The tool used in the transformation process is DROOL.

Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service

Customer relationship management (CRM) is a group of data-driven, integrated solution that enhances how an organization interacts and does business with the customers. University support service centres provide hone support for the university stakeholders’ queries and requests related to academic information. The support centre uses retrieval of information from huge text documents, records, and log files from disparate data sources residing on on-premises. Handling data has become a critical task and moving all the data to the cloud is not feasible. The objective of designed hybrid solution is to serve a resolving customer service request and a scalable solution to a large set of data for the organizations concerned with security, efficiency, and to use the advantages of the cloud service. In the proposed hybrid solution, the data resides on the on-premises is connected to the customer relationship management application deployed on the cloud, this reduces the IT infrastructure tasks at a university support service. We describe the system’s architecture and the technical challenges we have faced. The CRM application is deployed on Microsoft Azure cloud test instance and the Azure service bus relay is used to connect the on-premises data.

System aspects of management technology for scientific and educational services

Research purpose: to develop the technology of operational-technical management of scientific and educational services. Methods: methods of patent research and analysis of critical technologies of information and control systems; methods of system approach to organize and manage IT services to meet business needs. Topicality. The state policy in the sphere of national security and socio-economic development of the Russian Federation, carried out in the face of new threats requires correcting structural imbalances in the economy. National interests should be implemented by means of strategic priorities in the various sectors of the economy, in the financial sphere - the timely implementation of government programs. In the Message of the President of the Russian Federation Vladimir Putin to the Federal Assembly on December 1, 2016 one of the priorities defined the creation of a national research infrastructure, representing the information and technology platform for the integration of the intellectual resources in the field of science, education and production with the aim of creating the conditions for qualitative changes in the field of science and technology. In this connection, scientific-methodical and systematic technical issues to systematize services of scientific and educational institutions of the country and creation of the united informational and analytical system of the management of such services seem to be topical. Within the framework of the whole complex of problems to design such a system, the development issues of technologies for the effective operational-technical management of scientific and educational services are of great interest. Results. The technology of operational-technical management of scientific and educational services was developed, which is a complex of technical solutions to provide information support for the activities of organizational systems – consumers and suppliers of scientific and educational services. This article presents the main provisions of technology for operational-technical management of scientific and educational services, based on innovative technical solutions and taking into account the perspective of digital trends to ensure business services. The business service in the article means IT service that directly supports a business process – the process of providing for scientific or educational service, based on the unified information and managed environment. The proposed technology is the contribution of the scientific community in the realization of the strategic national priorities of the Russian Federation. Conclusion. The advantage for the provided technology, in comparison with analogues, is to increase the efficiency of the management of organizational systems – consumers and suppliers of scientific and educational services, due to the automatic assessment of their business services and automatic management of activities with the assessment. The method, used in this technology, to provide consumers with scientific and educational services in the form of business services in accordance with the concept of IT service management ensures universality of approach to create the knowledge base and algorithms to use the knowledge for managing IT infrastructure support of business services, and to manage business services. This approach allows to optimize the composition of the applications in the management of scientific and educational services, as well as to ensure the conditions at the design stage for analysis and decision-making by the choice of IT infrastructure for the provision of scientific and educational services to consumers.

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support

Workforce analytics (i.e., statistical analysis, modeling and mining of HR data) is particularly important in service industries. Service industries are people-intensive and the knowledge and expertise of the people within an organization is a strategic resource critical for success. Performance of employees in a service organization is directly related to the customer satisfaction and creation of value. In this paper, we adopt a domain-driven data mining approach and begin by raising specific business questions in workforce the analysis with a focus on IT Infrastructure Support (ITIS) services and then propose solutions for them. We distinguish between three aspects of what makes people valuable in an ITIS organization: expertise, specialization and experience. We propose novel formalizations of these notions and discuss rigorous statistical and optimization based algorithms to discover these 3 types of people (along with their work areas). In particular, for the important problem of expert discovery, we propose two separate algorithms: one statistical and another based on data envelopment analysis technique from optimization. The approaches have been implemented and have produced satisfactory results on more than 25 real-life ITIS datasets, one of which we use for illustration. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]