IT Governance Implementation Research Articles

Leverage the COBIT 2019 Design Toolkit in an SME Context: A Multiple Case Study

Organizations today exploit IT to achieve business value and competitive advantages; it is the disruptive effect of digital transformation. However, investing in IT without proper control and governance over enterprise IT (GEIT) can expose organizations to cyber-risks and IT project failures. This problem affects both multinationals and small organizations. In particular, small and medium-sized enterprises (SMEs) struggle to implement IT-governance also due to the complexity of the standard IT-governance frameworks. In this study, five case studies were conducted with five manufacturing companies in Italy whose headquarters are located in the Lombardy region to investigate the potential benefits for IT practitioners of using the COBIT 2019 Design Toolkit, an Excel spreadsheet that facilitates the development of a governance system. The results are encouraging, the IT practitioners appreciated the COBIT 2019 Design Toolkit to map the IT resources and issues, prioritize the most important governance and management objectives, and align business and IT strategy. However, some criticalities emerged, for instance, the limited prescriptive power of the tool and the language, which is sometimes difficult to understand for IT practitioners. It should also be noted that current IT-governance implementation in Italian manufacturing SMEs appears to be very limited. Further, it should be highlighted that this study was using COBIT 2019 before ISACA issued “COBIT for Small and Medium Enterprises Using COBIT 2019” which could already have a positive impact on the level of comprehension.
 Keywords: COBIT 2019, IT-governance, IT-governance frameworks, multiple case study

Implementation of Information Technology Governance in Man 1 Medan Using the Cobit 5 Framework

In response to the rising usage of information technology, organizations should implement an information technology plan aligned with company goals. Similarly, in education, information technology is used for business purposes. The purpose of this research is to look into the implementation of information technology governance utilizing the COBIT 5 framework. This study was carried out at MAN 1 MEDAN. The survey technique collects data through the distribution of questionnaires to information technology managers and key users in various businesses. Descriptive research discovered that the state of governance and information technology implementation at MAN 1 MEDAN was at level 3 on a scale of 0 to 5. This demonstrated that institutional behaviors had been adequately recorded and internalized. This study aims to contribute to research on the use of information technology governance, particularly for educational institutions and information technology managers, as input material in the management of information technology resources in other institutions. These associated problems are essential considerations for parents or students when selecting a Medan MAN 1 school with a high degree of IT facilities.

Fuzzy-DEMATEL For Analysis to Relationship Among the Factor Implementing Information Technology Governance (ITG) on Organisational Performance

Fuzzy-DEMATEL For Analysis to Relationship Among the Factor Implementing Information Technology Governance (ITG) on Organisational Performance

Information Technology Governance Awareness: A Proposed Formula for Assessment

This article aims to provide a proposed formula that can be used to measure the level of success in the practice of Information Technology Governance. To obtain this formulation, in-depth surveys and interviews involving several experts are needed. The calculation results show that organization G has an awareness value of 93 (good) with a maturity value of 3.13. On the other hand, organization E has an awareness value of 70 (medium) with a maturity value of 2.60. This proposed formula can be used as an alternative way to determine the level of success of an organization in the practice of Information Technology Governance by knowing the level of awareness. So far, to determine the level of success in implementing IT Governance practices in an organization, the method used is to calculate the maturity level that refers to COBIT best practices, which only focus on objects but do not focus on subjects (stakeholders) in the organization.

Penilaian Tata Kelola Teknologi Informasi Pada Institusi Pendidikan Tinggi Menggunakan COBIT 2019

<p><em>Information Technology (IT) Governance has an important role in managing and optimizing IT resources to support the achievement of the organization's vision and mission. In the higher education, the use of IT is needed to create and improve the quality of educational services. However, IT investments </em><em>often </em><em>made by many universities and colleges do not provide maximum benefits for the continuity of existing education services. Therefore, it is necessary to conduct an assessment of IT Governance at various universities and colleges in order to find out the level of capabilities and gaps that generally occur</em><em>s</em><em>. This research is a literature study that has the aim of analyzing IT Governance at various universities and colleges with reference to COBIT 2019.</em><em>The research is conducted using</em><em> Systematic Literature Review (SLR) </em><em>method to answer </em><em>Research Questions (RQ)</em><em>, namely</em><em> RQ1</em><em> about the type of publication journal and article publication year, RQ2 about the domain of focus for higher education institutions, RQ3 about the capability levels and recommendations on gaps occurring in higher education institutions. </em><em>The results of this study </em><em>find</em><em> as many as 8 articles consisting of 7 national and international journal articles as well as 1 proceeding article based on the inclusion and exclusion criteria set with a range of publication years from 2020 to 2022. Process areas APO04, APO09, APO12, BIA01, DSS05, MEA01 , MEA02, and MEA03 become the focus of attention for higher education institutions in the implementation of IT Governance. The </em><em>current </em><em>level of IT Governance capability at higher education institutions has not reached the capability target with recommendations for improvement in the form of fulfilling activities that have not been implemented at each capability level</em></p>

Business Architecture Modeling in Public Services of the Papua Police

The system at The Papua Police Department requires good and sustainable management and maintenance, one of which is the implementation of IT Governance. The objectives of this study are Explain in detail the conditions of IT Governance in the Papua Police Department; Explain the capability level of IT Governance in the Papua Police Department; Develop a draft for improving IT Governance in the Papua Police Department. This study uses business architecture, the results based on the business architecture which can be used as recommendations for IT governance at the Papua Police Department. The business architecture carried out consists of proposals, namely the public services of the Papua Regional Police are integrated at one application door or web pages that are integrated with public service institutions where there will be coordination and continuity in responding to information, as well as applications or web pages that can input information, data and all kinds of information will be archived neatly so that when tracing the information you want to search for will be more easy, input data automatically, archiving data digitally. Then a gap analysis was carried out and 6 gaps were found between the current and proposed public service business architecture model of the Papua Regional Police. Keywords: IT Governance, Architecture Business, Papua Police Department, IT Services

IMPLEMENTATION INFORMATION TECHNOLOGY GOVERNANCE IN LICENSING SERVICE AT SUMEDANG REGENCY

This study aims to describe the implementation of information technology governance at the One Stop Integrated Service (PTSP) in Sumedang Regency. This study uses a descriptive method, with the IT Governance theory from Weill and Ross (2004) as theoretical lens with dimensions consisting of IT Principles, IT architecture, IT infrastructure, business application requirements, and Information Technology Investment and Priority Determination proposed by as an analytical tool. Data were collected through observation, interview, and secondary sources. Research informants were determined by purposive sampling according to the research objectives with informants consisting of stakeholders in the implementation of Electronic-Based Government Systems (SPBE) in Sumedang Regency. The results of the study indicate that the overall dimensions of IT Governance have improvements that supports the achievement of the objectives of the SPBE implementation as national program.

The State of IT Governance in Uganda's Higher Institutions of Learning

Information technology (IT) has become an integral part of development in any organization. Dependence on IT brings concerns in organizations to handle its increasing complexity which necessitates the implementation of IT governance. However, IT governance is lacking in the public sector organizations of developing countries, leading to failure to realize the full potential value of IT. For Uganda's higher institutions of learning (HILs), implementation of IT governance is unexplored. Therefore, in this paper, the authors investigate the state of IT governance among the eight HILs in Uganda. Interviews were used to collect data which was categorized into structures, processes, and relational mechanisms. The results showed that the relational mechanisms like training were fairly implemented, while structures and processes like the IT steering committee and IT performance measurement respectively were poorly implemented.

Data Model Design to Support Data-Driven IT Governance Implementation

Organizations must quickly adapt their processes to understand the dynamic nature of modern business environments. As highlighted in the literature, centralized governance supports decision-making and performance measurement processes in technology companies. For this reason, a reliable decision-making system with an integrated data model that enables the rapid collection and transformation of data stored in heterogeneous and different sources is needed. Therefore, this paper proposes the design of a data model to implement data-driven governance through a literature review of adopted approaches. The lack of a standardized procedure and a disconnection between theoretical frameworks and practical application has emerged. This paper documented the suggested approach following these steps: (i) mapping of monitoring requirements to the data structure, (ii) documentation of ER diagram design, and (iii) reporting dashboards used for monitoring and reporting. The paper helped fill the gaps highlighted in the literature by supporting the design and development of a DWH data model coupled with a BI system. The application prototype shows benefits for top management, particularly those responsible for governance and operations, especially for risk monitoring, audit compliance, communication, knowledge sharing on strategic areas of the company, and identification and implementation of performance improvements and optimizations.

Penerapan Teknologi Informasi dan Komunikasi di Kantor Redaksi HU Berita Cianjur

Information and communication systems are interactions between data, humans and procedures that are supported by hardware, software, and braindware to provide a solution in the form of information that can be used to take a further decision, both short, medium and long term in an organization. With the existence of ICT will save costs in all aspects, labor, process, marketing, and managerial. This study aims to determine the application of ICT in the HU News Cianjur editorial office. The method used is participatory qualitative observation, the researcher acts as an observer and observes in order to observe things related to the main objectives of the study. The results showed that the editorial office of HU Berita Cianjur implemented modern and renewable ICT. This policy is to support the work process of all existing divisions, especially the editorial staff in terms of internet access which cannot be separated from the existing system and work procedures, especially the news distribution process from reporters to appearances. The results of preprinted products are sent to the printing company through supporting applications. Meanwhile, to regulate the regulation and distribution of news between desks, a server system is used using the main computer as a data center. In order to be able to connect between parties using the Local Areal Network (LAN) system, which is also used to transform company information, including the dissemination of policies or regulations. This step is part of the implementation of IT Governance, namely corporate governance that focuses on information technology systems as well as performance and risk management which includes computer resources. However, there are obstacles, namely the availability of facilities and infrastructure. The reason is that this infrastructure problem requires no small amount of money, so that the management is limited in allocating the budget for the development of this ICT-based infrastructure. Another obstacle is the inability of individuals to use it. The reason is, even though the communication facilities have been adequate with advanced technology, some have not been able to use them. In addition, obstacles from the application of ICT are also related to the individual's ability to communicate.

Perkembangan Evaluasi Tata Kelola Teknologi Informasi: Literature Review

Information technology is an important organizational asset to be managed and maximized so that its use can be aligned with business needs, thus helping to improve the achievement of the organization's vision and mission. Therefore, the implementation of information technology governance in every organization needs to be monitored for its implementation, this makes the organization more mature and immediately makes improvements to its management of its IT assets. Various studies have been conducted to evaluate IT governance in organizations using various frameworks. This study aims to conduct a review of previous studies related to the development of IT governance evaluation in reviewing research activities carried out in a certain period, analyzing the framework used and why the framework is used. The results show that research to evaluate IT governance peaked in 2014 which was dominated by the institutional sector using the COBIT 5 framework and the various reasons for using COBIT 5 are discussed further in this study.

IMPLEMENTATION OF IT BALANCED SCORECARD AND COBIT 5 FRAMEWORK IN IT GOVERNANCE MANAGEMENT IN THE LIFE INSURANCE INDUSTRY

There are several methods that can be used in evaluating the management of IT Governance in a business organization. Some of them are able to use the IT Balanced Scorecard and COBIT 5.0 framework. The Information Technology Balanced Scorecard has four perspectives, including corporate contribution, customer orientation, operational excellence and future orientation. With the implementation of the IT Balance Scorecard, the performance of business organizations such as life insurance companies is not only measured by the financial benefits, as has often been done, but also considers internal processes. In addition, the implementation of the COBIT 5.0 framework provides a comprehensive framework that helps companies achieve their goals for IT Governance. The purpose of the results of this study is a strategic recommendation for companies to be able to provide improvements in the governance and management environment of information technology in the company as one of the enablers in achieving business goals during the Covid-19 pandemic. The results of the IT governance design are in the form of a roadmap for the implementation of IT governance along with recommendations for 25 COBIT 5 processes which are the evaluation points based on the prioritization of the combination of impact and urgency.

Evaluation and Implementation of IT Governance Using the 2019 COBIT Framework at the Department of Food Security, Agriculture and Fisheries of Balangan Regency

The food security, fisheries and agriculture services work with local government to help the community. In carrying out its work, the government applies information technology to achieve the goals. Therefore, it is necessary to have an IT governance design to ensure the alignment of the government’s objectives and the use of IT. Governance is an important asset to measure the effectiveness and efficiency of work process improvement using IT. This research is conducted because there has never been an IT governance design assessment. The analysis and design of IT governance at government agencies are carried out using the COBIT 2019 framework to measure the level of IT capability. The research method used is descriptive qualitative by conducting interviews with influential government parties. This study obtained an IT governance design and detected important processes for the domains used, namely EDM04, APO04, APO07, APO08, APO11, BAI03, BAI08, BAI10.

Audit Sistem Informasi Absensi Pada MI Miftahul Ulum Menggunakan Cobit 4.1

This study aims to determine the extent to which the company implement IT governance. The focus of this research is on the COBIT 4.1 domain, namely PO1, PO4, PO9, DS5, DS9, DS12, and ME. The method is based on COBIT 4.1, this research uses several stages, namely literature review, data collection, and data processing at MI Miftahul Ulum. The results of data processing are used to find weaknesses in each domain. Weaknesses or problems compared to the ideal conditions that have been set for the COBIT 4.1 audit framework at each level, the problem encountered at MI Miftahul Ulum is that there are still problems with the attendance system, problems often occur such as not being read by the system even though they have made attendance which results in reduced attendance. teacher appraisals and salaries. The results of the calculation of the largest maturity level in the DS12 domain with a maturity level value of 3.89, must be increased again, while the smallest value in the PO1 domain with a maturity level value of 3.15 must be repaired again so that the attendance system is as expected.

Information Technology Governance Assessment in Higher Education Institution Using COBIT 5 Framework

Information Technology (IT) is an essential part of overall organizational governance, and higher education is an educational institution that requires IT support. This study aims to evaluate how effective and efficient the implementation of information technology governance at the PTNBH X as measured by COBIT 5 Framework. This study will be an exploratory one that will rely on qualitative data. The domains Evaluate, Direct, and Monitoring (EDM) will be the focus of this study. Data collecting was the first stage of the study, followed by analysis of maturity and gap levels, analysis and problem-solving in the implementation of IT governance and recommendations, and finally conclusions and recommendations. According to the results of PTNBH X's capability level evaluation of the EDM domain, the company is at level 1 (performed process), with a value of 1.4. It means most of the EDM domains in PTNBH X implemented process achieves its process purpose, but not yet at the level that the process is being planned, monitored and adjusted to their needs.

Audit Tata Kelola TI Berbasis COBIT 2019 di Politeknik XYZ

An IT governance audit is a way to evaluate the course of IT governance in an organization so that it can be seen whether the implementation of IT governance in the organization is in accordance with the guidelines and standards or not. The results of the audit will be reported to stakeholders so that they can be followed up. This research will use the COBIT 2019 framework in conducting IT audits. This study aims to determine the quality of service, management performance and determine the risks that occur at XYZ Polytechnic. From the results of the assessment on the capability level in the domains BAI03, BAI06, BAI07, and BAI10, it was found that these domains are the top four values in the COBIT design factor.

DIGITAL TWIN CONCEPT FOR INDONESIA DIGITAL GOVERNMENT INFORMATION TECHNOLOGY GOVERNANCE

This paper explores the possibility of digital twin concept implementation framework in Indonesia Digital Government Systems (IDGS) using Information Technology (IT) Governance indicators states in Indonesian Government regulation. The concept of Indonesia Digital Government regulated by Indonesia Presidential Regulation no. 95 year 2018 that define digital government as a governance that adapting to advances of technology information and communication and utilize optimally so it can provide service to citizen in most efficient and effective way. Indonesia government implement IT Governance using regulation publish by the Minister of State Apparatus and Bureaucracy Reform No. 59 year 2020 about monitoring and evaluation of Indonesia Digital Government System. In the regulation, the governance consists of monitoring, which is a systematic assessment process through verification of information on the results of the Self-Assessment to measure the maturity level of implementation and the evaluation, is a process of self-assessment systematically through verification and clarification of information which can be continued with information validation to the results of the Self-Assessment to measure maturity level of digital government system implementation. The concept of exploiting digital twin concept to Governed IT Management is a framework introduce by Geert Poels, Henderik A. Proper and Dominik Bork in 2021. The Digital Twin concept itself already utilize to do such as monitoring data, data analysis, conduct simulation, and enhances performance of assets. The framework will be use as a technology infrastructure reference model that facilitate Digital Twin in conceptual aspect where process of IT governance, organizational IT assets management and IT management processes, connected.

IT Governance Maturity for Uganda's Higher Institutions of Learning

The daily application of Information Technology (IT) in public sector organizations and its positioning as a critical driver for economic growth require a focus on implementing IT governance. Despite the increasing application of IT, there is limited academic systematic research regarding the maturity of IT governance and process improvement in Higher Institutions of Learning (HILs). IT in HILs is highly complex, and managing complex systems of processes and platforms in HILs necessitates tools to assess and provide guidelines for integrating organizational processes. This research, therefore, evaluated the IT governance processes in HILs in Uganda and established the maturity level to ensure continuous improvement and organizational maturity. Eight HILs in Uganda were measured using 15 IT processes of the COBIT framework and rated with the generic maturity model. Data were analyzed using MS Excel. Results indicated IT governance maturity level of HILs in Uganda was at level 2 (repeatable).

Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.

Leveraging COBIT 2019 to Implement IT Governance in SME Context: A Case Study of Higher Education in Campus A

Achieving business and Information Technology (IT) alignment has become the aspiration of most organizations nowadays. Small and Medium Enterprises (SMEs) are not exempt as they also thrive to survive in a competitive market using IT. However, implementing all IT control and management components will be excessive, with a lack of justifiable cost-benefit for SMEs. A tailored governance system based on the specificities of SMEs is necessitated to help the organization to focus on its main objectives and strategies. By leveraging COBIT 2019 design toolkit, the researchers support Campus A in establishing healthy governance and IT management. Both qualitative and quantitative approaches are applied to select relevant governance/ management objectives. The toolkit has been designed with a semi-automated quantitative approach in which users will get scoring for each objective based on the associated value inputted for each design factor. Through a series of discussions with the management team, it concludes the governance design and recommends several improvements to increase its capability level, from the current level of 1.05 (initial stage) to the desired level of 2.33 (repeatable stage). Then, since the toolkit is practical to use, it is also rigid by design with its predefined and protected formula. To some extent, the resulting score or importance level of certain governance/management objectives is questionable and lacks justification. Flags or indicators to ‘should-have’ governance/management objectives, regardless of the organization’s size and type, will be useful to prevent the omission of essential objectives.