IT Corporate Research Articles

The Effects of IT Management Certification Type and Corporate Social Responsibility Performance on Investors’ Responses to Cybersecurity Breaches

ABSTRACT We investigate the joint effects of IT management certification type (for example, International Organization for Standardization (ISO) 27001 certification, the certification of a company’s Information Security Management System against the ISO 27001 standard, the leading international standard focused on information security) and CSR performance on investors’ responses to cybersecurity breaches. We find that the ISO 27001 certificate issued by an independent certification body serves as a proactive remedial strategy for reputation management and attenuates investors’ negative reactions following data breaches. However, the connection between the certification body that issues the certificate and the financial audit firm of the audited company may impair the effectiveness of the certificate serving as a remedial strategy for cybersecurity breaches. Similarly, superior CSR performance provides insurance-like protection and spillovers to reduce investors’ negative responses to cybersecurity breaches. We also provide some evidence suggesting that IT management certification type and CSR performance are likely substitutive mechanisms.

국내 IT 기업 대상 9개 광역권 지역의 거래 네트워크 분석

In the IT industry, the complexity and volatility of corporate networks are gradually evolving, and concurrently, the significance of corporate networks is increasing. Previous research has employed network analysis to scrutinize inter-corporate trade relationships for strategic and policy making. However, previous studies focused on the overall network structure from a macroscopic perspective, presenting limitations in applicability at the individual IT corporation level. This study develops a novel research model incorporating sector and region-level network analysis based on connection strength, along with the derivation of a composite node centrality indicator. Using this methodology, we analyzed corporate networks across nine metropolitan areas using IT corporate transaction data. The results means that cities with a manufacturing base, such as Incheon, Busan, and Daegu, have recently established cooperative networks with IT companies. We also found that in the IT industry in Gwangju and Daejeon, certain companies dominate the transaction network.

Ownership property, it investment and firm performance

This paper examines the effects of ownership property on the relationship between IT investment and corporate performance of Chinese listed companies. Previous studies focused on the relationship between IT investment and firm performance. Few studies focused on the factors that affect the relationship. Based on the resource-based view and information asymmetry theory, this paper takes all listed companies in China from 2012 to 2018 as the research sample. We find that IT investment has a significant positive correlation with corporate performance and the ownership property has a negative moderating effect on the positive correlation between IT investment and company performance. We address endogeneity concerns with model regressions and fixed effect model. Finally, using the company performance data with a lag of one period for robustness testing, the results are robust.

EFFECTS OF AIRLINES ZERO COMMISSION ON THE PERFOMANCE OF TRAVEL AGENTS: A SURVEY OF AIR TRAVEL AGENTS IN NAIROBI CBD

Purpose: The study was an assessment of the effects of airline zero commission on the performance of travel agents.
 Methodology: A descriptive survey of air travel agents in Nairobi CBD was taken. A population of 350 travel agents was identified out of which a sample of (35) 10% were randomly selected.
 Results: Findings indicate that travel agents had been affected by the Zero commission. Their profitability, customer satisfaction, employee morale and internal processes were affected negatively. Findings also indicated that charging fees, cost leadership, differentiation, specializing in geographical areas or becoming niche players for specific leisure products, improvement in customer service and increased marketing and communication , expansion of the product base , strategic partnership and external linkages with other service providers were some of the strategic responses being adopted by travel agents. Findings also indicated that Travel agents have increased investment in financial resources, human resources, knowledgeable and creative workforce, and improvement in brand name, a unifying corporate culture, robust IT infrastructure and corporate governance as an effort to recover from the zero commission problems. The study recommends that the travel agents continue using generic strategies and tailor-made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers. 
 Unique Contribution to Theory and Practice: The study recommends that the travel agents continue using generic strategies and tailor-made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers.

IT investment and corporate performance: Evidence from Malaysia

IT investment and corporate performance: Evidence from Malaysia

Ethical Behavior of Firms and B2C E-commerce Diffusion: Exploring the Mediating Roles of Customer Orientation and Innovation Capacity

Despite the increasing significance of IT innovations and corporate ethics, we lack research that has investigated whether and how the extent to which firms in a country behave in an ethical manner relates to the rate at which B2C e-commerce diffuses among them. Drawing on the ethical climate theory, the stakeholder theory, and the resource-based view of the firm, we posit that firms’ ethical behavior positively relates to B2C e-commerce diffusion and that their customer orientation and innovation capacity will mediate the relationship. We validated our research model using publicly available archival data from 128 countries. Our findings suggest that 1) ethical conduct leads to higher B2C e-commerce diffusion among a country’s firms, and 2) customer orientation and innovation capacity serve as the underlying mechanisms that explain this relationship. We discuss crucial implications for research and practice.

Adoption of Project Management Methodology and Challenges Faced: A Comparative Analysis between Government IT Sector and IT Organisations in the Corporate Sector in Kerala

Adoption of a Project Management methodology is highly critical in the success of projects in any domain. It is imperative that a matured project management methodology is significant in the successful implementation of projects. Various Project management methodologies such as PMBOK, Waterfall, PRINCE2, Agile, etc. are followed in different domains including IT. Yet challenges remain and very few projects are able to adopt these methodologies for project success. This paper covers a comparative analysis between corporate IT organisations operating in Kerala and IT organisations owned by Government of Kerala. The paper aims to identify the project management methodology, the level of project management practices, the reasons for project failures and the challenges in the adoption of a Project management framework. The study was conducted among 50 employees of four IT organisations in Government sector and 50 employees of Corporate IT sector in the state of Kerala, India. The focus is to understand the differences in project management practices, specific challenges in adoption of Project Management methodology between Government IT sector and Corporate IT organizations in Kerala. This study aims to enhance in the current practices of project management to create more successful projects in IT domain in Government Sector.

Benchmarking strategic alignment of business and IT strategies: opportunities, risks, challenges and solutions.

Business and IT strategy alignment is a complex dynamic process in which organizations are in a position to enable extensive IT capabilities to achieve their business objectives. This interdependence is amplified by the COVID-19 crisis, which makes the integration of IT and business strategies more important than ever. This paper mainly aims to contribute to the understanding of strategic alignment from a practical perspective, as well as to demonstrate the applicability and robustness of the Strategic Alignment Model (SAM). Moreover, potential opportunities and risks associated with the strategic alignment of business and IT strategies are analysed. Findings are discussed after a qualitative analysis of 31 participants (semi-structured survey and interviews). Results indicated several difficulties affecting the strategic alignment implementation transcend the business and IT strategies like communication, corporate culture, governance, resource prioritization, and effective leadership. The study contends that there is a need to align and harmonize different agendas and interests within an organization and improve the understanding of the value of Strategic Alignment.

Efficiency Ranking of IT Service-Producing Firms: Case of Indian Multinationals

Production functions often study the output of physical products with capital and labor inputs. Instead, we use 2004 to 2016 data for 55 Indian multinational companies to assess the production of services. Our estimates of flexible production functions yield estimates of scale elasticity (SCE) and elasticity of substitution (EOS) for pooled data. A subset of 31 companies with relatively complete data yields their individual SCE and EOS values, revealing their heterogeneity. Sorting the 31 companies by their SCE help name scale-efficient (high SCE) and scale inefficient (low SCE) multinationals. Similarly, a listing of 31 companies sorted by EOS allows us to name companies that are (and are not) robust to input price shocks. Using stock market data on these publicly traded companies, we report the values of three stock market criteria for top ranking companies by SCE. We also study empirical causal paths from the market criteria to EOS and SCE, suggesting that SCE and EOS do drive stock market indicators implying efficient markets. Our pooled and detailed results are relevant for government policy toward the IT sector and corporate governance issues.

Model to enhance security posture of IoT devices and components with private APN

IoT has become the go-to buzzword for the new age IT deployments and corporate businesses. IoT devices are designed to make life easier and comfortable. In simple terms, IoT is everyday objects with computing features embedded inside to send and receive data over the internet. Most IoT devices have limited resources, catering for computation, memory, storage and bandwidth for IoT application and nothing else. Traditional privacy protection relied on displaying data summary to the requester without controls. This research presents a secure model to enhance the IoT architecture, with metrics and security levels implementing private access point name (APN) as a security alternative. The authors have successfully implemented and tested the proposed design using private access point name, the results for which displayed enhanced results.

КОМУНІКАЦІЙНА СИСТЕМА СУЧАСНОГО ПІДПРИЄМСТВА В УМОВАХ РОЗВИТКУ ЦИФРОВОЇ ЕКОНОМІКИ

The article considers the communication system of a modern enterprise in the conditions of digital economy development. It was found that in conditions of limited own funds and the problem of attracting foreign investment in enterprises should seek reserves of product, marketing and organizational innovations in unlocking the potential of knowledge of their own employees, where communications are one of the most important factors of success. It is proved that modern digitalized enterprises are forced to pay much attention to horizontal communications, which is primarily due to the processes of creating new products, which requires the integration of marketing, production and R & D. The information-technological way of enterprises to digital communications is singled out. The set of factors influencing the transition of enterprises to the digital economy and digitalization of their communication systems has been studied. It is established that the first factor is the increase in the intensity of communications, both business and personal; the second factor is the automation of interactions in real time (online), which leads to the replacement of IT and digital platforms of the usual means of establishing business relationships; The third factor in the transition of enterprises to digitalization is the processing of information resources online to increase economic efficiency in almost all types of economic activity. The scale and speed of communication interactions between enterprises in the conditions of digitalization are allocated. The combination of accumulated IT technologies, including user and corporate computing devices, the volume and quality of Internet connections with various systems and Internet services leads to the fact that the systems accumulate inaccessible to date digital data. It is established that the definition of the communication system steadily increases with the evolution of enterprise theory. It was found that the communication system is a necessary element of a holistic approach to enterprise management, which is recognized as the foundation for the successful development of socio-economic systems. The basis of a modern enterprise, which is common to the digital economy, is its reproductive essence, which determines the specifics of the work on the potential of the enterprise.

Information technology and firm performance: mediation role of absorptive capacity and corporate entrepreneurship in manufacturing SMEs

ABSTRACT The success of small and medium-sized enterprises (SMEs) depends on dynamic capabilities, as it provides opportunities to remain competitive and perform well in the dynamic business environment. Although several studies show the significant positive impacts of dynamic capabilities on firm performance, our knowledge of the underlying mechanism through which IT capabilities affect the firm performance is not yet clear. Applying the dynamic capability view, this study investigates the intervening role of absorptive capacity and corporate entrepreneurship. The data of 417 respondents is collected from medium-sized manufacturing sector SMEs in Punjab, Pakistan. The research hypotheses have been analysed through the structural equation modelling method by using the Smart-PLS software. The research findings show that absorptive capacity and corporate entrepreneurship partially mediates the relationship between IT capabilities and firm performance. Furthermore, the sequential path of IT technical skills, absorptive capacity, corporate entrepreneurship, and firm performance is highly significant as compared to other paths.

Global sustainable development: Smart cities and global implications of IT data risk governance, storage and control

The present research paper focuses on the major economic and social evolution regarding the concept of “sustainable development and co-related smart green economy initiatives” in the current 3rd millennium global agenda. The main purpose of the article is to integrate the successful business and economic smart city business and social model with highly sensitive risk governance relating to data collection, data monitoring, data storage, data control, and data governance currently considered as an economic modern drive of development for future global societies and IT corporate businesses and, primarily, as a pivotal government’s asset for strategic political and economic global governance. The analysis will cover the 11 goals of the UN 2030 Global Agenda regarding the creation of “smart cities” as the economic/social concept for inclusive human and urban agglomeration. The paper methodology, supported with the current literature review, reports which technologies, applications, and parameters will define a smart city and how new innovative business models might influence the new economic global order in full respect of the environment and human life.

ICT and Corporate Image

As new ICT products appear on the market, many managers choose to adopt them without clear evidence of the productivity benefits often claimed by vendors. Some may trust or hope that the promised benefits do eventually materialize, but others may adopt them because of ICT's symbolic meaning. This article investigates the links between ICT, corporate image, and purchase decisions or other forms of support among prospective customers, a previously neglected external stakeholder group. This article presents an experiment testing the links between IT, corporate image, and support behavior among customers. The results show that there is a strong link between conspicuous use of IT artifacts and corporate image leading to support behavior among customers. Social meaning of IT indirectly affects customer support and firm survival. This explains why savvy managers adopt new IT products that are consistent with their desired corporate images without clear evidence of the productivity benefits. Implications for theory, practice and future research are discussed.

Personal data processing: a global vision of the adaptable, sustainable and evolutionary company in the business world

The project proposes the structuring of an Information Processing Governance Model for Colombian companies, as a fundamental element in the organization that allows the protection of personal data, in compliance with regulations. For this reason, the design of the Information Processing Model will contribute to the Colombian business in terms of social aspects in order to support the respect of their fundamental rights; at a technological level, to the adaptation of the company’s technology in terms of the appropriate use of personal data processing; at the environmental and cultural levels, in the face of the digital transformation of the data information processing, and even at the political level as a support from the IT corporate governance to compliance with international standards and treaties on the processing of personal data. This is an ongoing project with a qualitative methodology based on grounded theory, maintaining a descriptive approach, in which the documentary analysis will capture the reality currently facing the Colombian business in the personal data processing before globalization.

Análise relacional da gestão de risco da tecnologia da informação com a corporativa

A gestão de riscos é um processo inalienável e imprescindível na práxis administrativa das corporações. Neste sentido, este estudo objetiva analisar a relação entre a gestão de riscos de TI e de riscos corporativos da empresa Agrícola. A pesquisa tipifica-se como qualitativa e estudo de caso. O procedimento técnico relaciona-se a entrevistas semiestruturadas, questionário fechado e documental secundária. A análise das informações coletadas ocorreu com auxílio do softwareSphinx Léxica 5.1. Os resultados indicam que a gestão de risco na TI é realizada com ausência de estrutura formal, sem integração e efetiva participação dos colaboradores. Na gestão de riscos corporativos, os esforços são direcionados aos riscos estratégicos e financeiros e há ausência da observação dos princípios recomendados na gestão dos riscos. Conclui-se que há uma relação entre a gestão de riscos de TI e corporativos, mas considerada frágil na empresa Agrícola. Além disso, não existe um processo formal de gerenciamento de riscos de TI, apesar de existirem iniciativas pontuais.

IT企業グループにおける企業戦略とサービス関連子会社の展開・再編 : A社グループを事例として

IT企業グループにおける企業戦略とサービス関連子会社の展開・再編 : A社グループを事例として

IT기업의 리더십 브랜드가 브랜드 명성 및 관계의 질에 미치는 영향 - 관여도의 조절효과

최근 SNS가 다양한 형태로 진화하면서 사용자가 급증하기 시작했고, 이에 따라 확산과 보급도 급격히 증가하고 있다. 이와 같은 SNS의 광범위한 확산은 기업 전략에 따라 적극적으로 차별화된 리더십 모형을 개발하고 독창적인 리더십 브랜드를 구축하는 기회가 될 것으로 보인다.BR 본 연구는 IT 기업의 리더십 브랜드가 브랜드 명성 및 관계의 질에 어떠한 영향을 미치는지 밝히고자 하였다. 238명의 대학생을 대상으로 자료를 수집하여 본 연구가설에서 제시하고 있는 4가지 가설들을 구조방정식모형 (SEM)을 통해 검증하였으며, 연구결과는 다음과 같다. 첫째, 리더십 브랜드는 브랜드 명성에 긍정적인 영향을 많이 미치는 것으로 나타났다. 둘째, 브랜드 명성은 관계의 질에 긍정적인 영향을 미치는 것으로 확인되었다. 셋째, 브랜드 명성이 리더십 브랜드와 관계의 질 간에 관계에서 매개역할을 하는 지 알아본 결과, 통계적으로 유의한 결과를 나타냈다. 마지막으로 소비자의 관여도 정도에 따라 조절되는 결과가 발견되었다.BR 본 연구 결과는 IT기업이 SNS을 활용하여 내재적인 동기를 제고하는 전략이 필요하며, 독창적인 리더십 브랜드를 구축하는 과정이 중요하다는 것을 시사한다.

The influence of IT investment and IT governance on corporate performance of multibusiness firms

The concept of IT relatedness has explained a link between IT and corporate performance of multibusiness firms. Although IT relatedness provided a significant link between IT relatedness and corporate performance, there is limited understanding about antecedents of IT relatedness. Thus, this study is the first to investigate what factors influence IT relatedness, which ultimately leads to corporate performance. With a total of 324 responses from multibusiness firms, this study empirically investigates the two antecedents of IT relatedness–IT investment and IT governance structures. This study suggests strategic guides regarding IT relatedness to IT managers of multibusiness firms.

EFFECTS OF AIRLINES ZERO COMMISSION ON THE PERFOMANCE OF TRAVEL AGENTS: A SURVEY OF AIR TRAVEL AGENTS IN NAIROBI CBD

Purpose: The study was an assessment of the effects of airline zero commission on the performance of travel agents.Methodology: A descriptive survey of air travel agents in Nairobi CBD was taken. A population of 350 travel agents was identified out of which a sample of (35) 10% were randomly selected.Results: Findings indicate that travel agents had been affected by the Zero commission. Their profitability, customer satisfaction, employee morale and internal processes were affected negatively. Findings also indicated that charging fees, cost leadership, differentiation, specializing in geographical areas or becoming niche players for specific leisure products, improvement in customer service and increased marketing and communication , expansion of the product base , strategic partnership and external linkages with other service providers were some of the strategic responses being adopted by travel agents. Findings also indicated that Travel agents have increased investment in financial resources, human resources, knowledgeable and creative workforce, and improvement in brand name, a unifying corporate culture, robust IT infrastructure and corporate governance as an effort to recover from the zero commission problems. The study recommends that the travel agents continue using generic strategies and tailor made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travellers.Policy recommendation:The study recommends that the travel agents continue using generic strategies and tailor made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers.