ISO Quality Research Articles

Sustainable Software Solutions: A Tool Integrating Life Cycle Analysis and ISO Quality Models

Sustainable Software Solutions: A Tool Integrating Life Cycle Analysis and ISO Quality Models

ISO Quality Management System in Public Higher Education Institutions: Basis for Service Enhancement

ISO Quality Management System in Public Higher Education Institutions: Basis for Service Enhancement

Utilizing Used Cooking Oil and Organic Waste: A Sustainable Approach to Soap Production

This research examined the potential for utilizing waste materials generated during the production of dishes/meals and organic waste. Specifically, it evaluated the use of orange peel (OP), spent coffee grounds (SCG), and waste cooking oil in the production of soaps. For the purposes of this study, homemade soaps were made from used food oils using the cold saponification method using sodium hydroxide. During the soap preparation, spent coffee grounds and orange peel were added to the samples in increasing concentrations of 1%, 2.5%, and 5%. The quality of the individual types of homemade soaps was evaluated on the basis of physicochemical properties such as pH, moisture, total alkalinity, total fatty matter, malondialdehyde content, fat content, foaminess, and hardness. All soaps produced using the cooking oil met the ISO quality criteria and reveal a high TFM content, low moisture content, and also very good foam stability and satisfactory foaming stability. However, no relationship was observed between the use of OP and SCG in soap production and these parameters. However, according to the ABTS test, OP and SCG significantly contributed to the antioxidant properties of the soaps, while SCG-impregnated soaps performed slightly better in this respect. Soaps with SCG also had the highest levels of flavonoids. On the other hand, the fillers used for the soap formulation reduced their hardness. All soaps showed 100% solubility in water, thus confirming the biodegradability of the product. This study demonstrated the novel potential of incorporating waste products like orange peel, spent coffee grounds, and waste cooking oil into homemade soaps, highlighting their contributions to its antioxidant properties and water solubility while ensuring high quality standards.

Supply Chain Management System Analysis in Improving Product Quality at PT. Kaya Kreasi Indonesia

The aim of this research is to explain how PT Kaya Kreasi Indonesia's supply chain management system contributes to improving the quality of the company's products due to the process of purchasing and determining fabric raw materials for clothing production in the company which is currently happening in the field, and how to obtain quality raw materials, on time, and in the right quantities until the final product is delivered to consumers. The method used in this research is descriptive qualitative. The data used is primary and secondary. Primary data comes from case studies and research journals as well as objective company data. This study found that supply chain management influences the performance of PT Kaya Kreasi Indonesia, which relates to suppliers, manufacturers and consumers. PT Kaya Kreasi Indonesia shows this good relationship by implementing ISO quality assurance, which provides confidence to buyers and suppliers during the product export process. Several factors, such as weather, human resources, production and delivery delays, are obstacles in PT Kaya Kreasi Indonesia's supply chain management. PT Kaya Kreasi Indonesia also has several ways to handle these challenges.

La Importancia de los Sistemas de Gestión Basado en Estándares ISO en el Abastecimiento de Recursos Estratégicos para la Defensa Nacional: La Experiencia de la Agencia de Compras de las Fuerzas Armadas

The aimof this article is to present the experience and the first results that the Agencia de Compras de las Fuerzas Armadas has had in the implementation of managementsystems based on ISO quality standards,anti-bribery management, and the Integrity Model thatcomes from Policy National Fight Against Corruption. Likewise, it intends to show the relevance of these systems to achieve an efficient and transparent contracting of goods, services, works and consultancies, which strengthen the strategic planning of purchases and the adequate execution of the strategic contracting of the Defense Sector, contributing effectively to the constitutional mission of the Armed Forces.

Implementation of Organizational Culture and Personal ISO at PT. Anindya Wiraputra Konsult Kendari Branch

This article discusses the Team FIB-UHO industrial visit, as well as efforts to strengthen organizational culture in implementing the ISO Quality Management System at PT. Anindya Wiraputra Konsult (ANINDYA) Kendari Branch. This activity aims to open up space for collaboration regarding industrial literacy and the world of work for campuses by looking at the implementation of the ISO system in supporting partner activities and paying attention to factors that support and hinder its implementation. The ISO Quality Management System, starting from ISO 9001, ISO 14001, ISO 45001, to ISO 17020 certification, has an impact on activities at ANIDYA and the expansion of the world of work. The activity technique is carried out using collaborative observation, in-depth observation results, document analysis, and questions and answers with staff and partner employees selected purposively, as well as distributing questionnaires to clients. Data shows that the quality of human resources in the industrial world is not just a diploma, but also requires personal certification, as well as consistent and continuous training. Other results show strict and evaluative process standards, as well as a positive attitude and culture as a professional company that places competitors as benchmarks to support strengthening the quality and quantity of work, strategically providing service satisfaction to consumers and profit value for the company.

Review of the practical application of training and development methods for pharmaceutical company personnel, taking into account GMP and ISO standards

The material analyzes the practical application and effectiveness of training and development methods for pharmaceutical company personnel, taking into account GMP and ISO quality standards and the specifics of training various categories of employees. The article discusses such categories of personnel as blue-collar personnel, engineering and technical workers, specialists in support functions, as well as managers at all levels. As well as methods for organizing mandatory staff training, risks and opportunities in the field of people development.

A Conceptual Model to Assess the Impact of Quality Management Systems on the In-Vitro Diagnostics Industry in South Africa

Although ISO certification has become compulsory, it is unclear what impact ISO certification has on the South African medical device industry and how the forced ISO certification will affect individual companies and the industry with regard to the quality of products and service delivery. Furthermore, no research to date has been performed specifically on the contribution or impact of ISO certification in the IVD industry in South Africa. Through an in-depth synthesis of published research, and by triangulating the literature on quality in the medical domain, the researchers have conceptualized possible relationships between various quality constructs and ISO quality certification with respect to in-vitro diagnostics. This conceptual study will contribute specifically to the South African IVD market and possibly other IVD markets worldwide to understand how certification issues will impact quality, customer service, operations, and performance.

Determination of Oil Quality and Antifungal Effect of Selected Citronella Accessions (Cymbopogon nardus, Cymbopogon winterianus) to Formulate an Anti-Dandruff Shampoo

Citronella is an aromatic grass of the family Poaceae which can be classified into two categories Ceylon Citronella (Cymbopogon nardus) and Java Citronella (Cymbopogon winterianus). The Citronella oil was extracted from five selected Ceylon Citronella (HP T1, HP T2 and HP T3) and Java Citronella (MP T1 and MP T2) accessions using steam distillation and hydrodistillation methods. Citronella oil quantity extracted by hydrodistillation with Xylene from Ceylon Citronella was higher (2.45-2.67 mL/100 g) than the Java Citronella (1.57-1.64 mL/100 g). The oil quantity of Ceylon Citronella (HP T1-5.52 %, HP T2- 1.40 %, HP T3- 1.05 %) and the quantity of Java Citronella (MP T1- 1.25%, MP T2- 1.79%) extracted by hydrodistillation showed a significant difference (P<0.0001) and there was no significant difference (P=0.7055) between the oil quantity of Ceylon (HP T1- 1.07%, HP T2- 1.18 %, HP T3- 1.19%) and Java (MP T1- 1.16%, MP T2- 1.23%) oils extracted by the steam distillation. Both Java and Ceylon Citronella oils showed organoleptic properties with pale yellow to pale brownish yellow colour and a strong citrusy aroma which meets the ISO 3848 and ISO 3849 standards. The oil of Ceylon Citronella accessions showed refractive index (1.465-1.487), relative density (0.893-0.910), and ethanol solubility (1:2 mL) within the ranges specified in SLS 170 standards. Java Citronella oil exhibited the refractive index (1.4660-1.4730), relative density (0.880-0.892), ethanol solubility (1:2 mL), and optical rotation (-5? to 0?) which meets the specifications of ISO 3848 standards. Geraniol, Citronellol, and Citronellal were identified as the major constituents using the gas chromatography-mass spectrometry (GC-MS) where Java Citronella oil showed high Geraniol content (48.60-49.17%) than Ceylon Citronella oil (16.93-26.49%). All types of tested Citronella oil showed inhibition against Candida albicans where HP T3 (1.9 cm) and MP T1(2.0 cm) oils showed the highest promising antifungal activity among Ceylon oils and Java oils respectively. Therefore, these two oils were selected for the antidandruff shampoo formulation. The two antidandruff shampoo samples were formulated with 2% v/v concentrations of HP T3 and MP T1 Citronella oil which were determined as MIC for the inhibition of C. albicans. Antidandruff shampoo tested against C. albicans showed greater antifungal activity (HP T3 - 2.50.05 cm; MP T1 - 2.50.05 cm) than the crude Citronella oil (HP T3- 1.90.11 cm; MP T1-2.00.1 cm), also attained the organoleptic and physical properties such as pH (4.0-8.0), foam height (>100 mL), dirt dispersion (no ink in foam), viscosity, low wetting time and solid content (HP T3-14.750.12%; MP T2-12.330.19%) in acceptable specification range. This study exhibits that Ceylon Citronella oil HP T1 has the highest oil quantity from all selected accessions. Hydrodistillation can be used to extract high oil quantity than the steam distillation method from both Java and Ceylon Citronella types. Compared to Ceylon Citronella oil, Java oil has significant potential industrial applications with high Geraniol content and with the highest antifungal activity against C. albicans. Also, the tested Citronella oil of all selected accessions of both Java and Ceylon types meet the organoleptic and physiochemical requirements specified by the ISO and SLS quality standards with excellent antifungal activity against C. albicans, which provides prospective to use Citronella oil as a natural, safe, and eco-friendly fungicide in future product formulations.

Iso Quality Management System Implementation 29993:2017 concerning Facilitator Clauses in the Program Trade Export Training LPK Global Talent Education Incubator

The first problem is the lack of compliance with the Quality Management System ISO 29993:2017 which should be a reference for facilitators in carrying out the learning process in job training institutions. The second problem is that there is no identification of improvement efforts that must be carried out by job training institutions in order to achieve the goals of the institution's vision and mission. The purpose of this study was to find out how LPK Global Talent Education Incubator's efforts in implementing ISO 29993:2017 in the facilitator clause in the export trade training program. This study uses a qualitative method with a case study approach. Qualitative research with a case study approach is intended to study in depth the background of the situation and the current position which is what it is. The research stages included: Research, Observation and in-depth interviews. This research used a population of 3 management, facilitators and alumni training participants. The sampling technique is a saturated sample, namely 3 people. The data collection stage consists of observation techniques and interview techniques. The steps taken in the data checking stage were carried out after interviews and observations. The method of analysis for this research is observation and interviews from the data. The results of the research and analysis with data processing show that the Global Talent Education Incubator Education Institute has implemented the existing quality management system, but something must still be evaluated in running the quality management system. The author's suggestion is that in carrying out the learning process the facilitator should better prepare himself both methodologically and technically adapted to the learning environment and pay more attention to the basic requirements of the facilitator and the learning process so that nothing is missed regarding the existing quality management.

Real-world considerations for the rapid prototyping and manufacture of a ventilator for the COVID-19 pandemic

Background In the COVID-19 pandemic, ventilators vital to keeping infected patients alive, were in short supply globally. Our aim was to rapidly prototype and implement production of basic ventilators to serve the local and regional needs in this emergency situation. Methods We adopted a supply-to-design approach, estimating the potential demand for ventilator units and sourcing for common off-the-shelf components available in the estimated quantities, to assemble ventilator units which met the essential requirements for clinical use. We determined the minimum requirements of a basic ventilator based on published specifications and clinician input. Building the ventilator involved interdisciplinary collaboration (between clinicians, industry, hospital innovation engineers and government partners), prototyping and repeated iterations, bench testing, animal testing, regulatory processes, ISO13485 quality management processes, licensing and user acceptability testing. Results We prototyped a limited feature ventilator to supplement hospital ventilators which could be manufactured in sufficient numbers within a short span of time from easily available component parts. Developed with close attention to clinician user input with compliance to ISO standards and quality management processes where possible, this ventilator system was composed of coupled resuscitation bags, motor systems, and pressure and flow sensors capable of delivering ventilator breaths within safe and clinically important targets. This system is functional on ambient air with or without low pressure oxygen supplementation. User feedback cited size, alarms and intuitiveness of controls as potential areas for improvement. Conclusions Further modification based on user acceptability testing results are needed to refine the usability of this limited feature ventilator.

VPSA process characterization for ISO quality green hydrogen generation using two practical multi-component biomass gasification feeds

The current work reports on the performance characterization of a VPSA system developed in-house for ISO-quality green hydrogen generation using commercially available zeolite 13X from two practical multi-specie feed streams generated from near-ambient oxy-steam and air gasification of casuarina wood chips. The breakthrough dynamics in a packed column, and the effect of extrinsic and intrinsic decision variables on the separation performance under a cyclic steady state are analyzed. Adsorption pressure and feed flow rate are noted as the most significant influencing factors. The assessment indicates the prevalence of bed thermal gradients and establishes N2 as a limiting gas impurity and CO2 desorption as a rate-determining step. Additionally, Pareto curves signifying the process capability to produce hydrogen of different grades are generated. The average recovery range achieved using syngas feed for obtaining purity >98 mol% (ISO grade A and above) at the lab-scale is noted to be 40.7–74.4%, which is analogous to published literature for fossil streams. Adopting the optimal parameters from the prototype studies and a precise gas contaminant analysis, the technology is practically demonstrated at the pilot scale (feed: 100 Nm3/h) for the continuous generation of fuel cell compliant hydrogen (fuel index ≥ 99.97) and a successful operation at an average recovery of 68.4 ± 3.5% is realized.

The Role of Innovation Management System ISO 56002 Standard in the Competitive Edge toward Sustainability

In today’s current business world, innovation management has discovered a significant competitive edge. ISO 56002:2019 Innovation Management System is a key to standing out from the competition with this newest international standard. The ISO 56002:2019 guiding framework assists businesses in improving their capacity to manage innovation activities, adapt to volatility, enhance consumer satisfaction, involve and motivate staff, and boost corporate reputation and revenue. The purpose of this paper is to describe and introduce the ISO 56002 standard as the landscape of providing an effective innovation management system to achieve sustainable development, as well as their relationship. As a result, this research investigates a theoretical method to show the link between these three notions. According to the findings of the study, companies should be worried about implementing the new ISO 56002 standard, especially if they already have the ISO9001 quality management system in place, to accelerate the innovation process. Organizations must also have a robust innovation system to implement the pillars of sustainable development.

PENERAPAN ISO 45001:2018 MENGGUNAKAN ANALISIS GAP

PT Tri Ratna Diesel Lamongan is a pioneer company in Indonesia that produces various types of ships. Activities of the company can lead to various risks such as accidents and occupational disease, regarding that issue, the company needs to implement occupational health and safety management system that has been known globally. Therefore, PT. Tri Ratna Diesel implements ISO 45001:2018 to create safe and healthy working conditions for all workers. This study aimed to determine the quality of the OHS management system based on ISO 45001:2018 implemented at PT. Tri Ratna Diesel Lamongan.
 This research used a descriptive research method with a cross-sectional approach. Data were collected by interviews and observations. Interviews were conducted with the persons in charge of the OH&S section and the public relations section. The analysis was used to determine the quality of ISO 45001:2018 at PT. Tri Ratna Diesel Lamongan was gap analysis.
 The result of the assessment implementation of ISO 45001:2018 used gap analysis showed that the percentage of assessment in clause 5 about leadership and work participation was 93.75% (good), clause 9 about performance evaluation was 92.30% (good), clause 10 about continuous improvement was 100% (very good). These results indicate that the requirements and procedures of ISO 45001: 2018 have been implemented and well documented. 
 PT. Tri Ratna Diesel Lamongan is advised to conduct a review process of the improvement recommendations that have been given and adjust them to the situation and condition of the company. The review process can be carried out to adjust to each department’s views in PT. Tri Ratna Diesel.

Concept of international standards and system of quality and level of living assessment

The article reveals the content and essence of the concepts of quality and standard of living, characterizes the indicators and defines the constituent elements of the quality of life, identifies countries with the best and worst indicators of the quality of life. The process of human development is considered at the present stage as the goal and the most important criterion of social progress, if we consider the quality of life as a system, it includes the quality of a person, and the standard of living is defined as the well-being of the population and lifestyle. Taking into account the objective and subjective characteristics of all spheres of human life, the main task of the study is based on the maximum coincidence of objective and subjective quality assessments. According to different methodology, indicators for assessing the level and quality of life are systematized and the need to form social standards for a new quality of life for the population of Ukraine is substantiated. An objective assessment of the quality of life of the population is determined using a set of indicators: income of the population; household spending; communal payments; well-being; comfortable life, etc. Subjective evaluation indicators are formed according to a sociological survey and reflect the degree of satisfaction with life, the need for quality products (services). The quality of life assessment system requires constant improvement, but the main aspects that need to be taken into account are the implementation of international ISO standards and quality management systems in production. It is the quality control and assessment system that will reduce the acuteness of food security, the availability of proper nutrition, necessary for an active and healthy life, and the creation of comfortable conditions for human life.

One-step torrefaction and densification of woody and herbaceous biomass feedstocks

The investigation evaluates the potential of one-step torrefaction and pelleting of various woody and herbaceous feedstocks for the production of high-quality solid biofuels. The feedstocks were first subjected to a comprehensive analysis of chemical, thermal, physical and fuel properties. The samples were size reduced and densified at different temperatures (20–250 °C) and pressure (31–184 MPa). The resulting pellets were characterized for durability, real and bulk density, and lower heating value (LHV) and the results were then compared against quality standards for woody and non-woody pellets according to ISO 17225. The results showed clear responses to temperature and pressure in the ranges 20–80 °C and 31–92 MPa. Some of the feedstock (Jerusalem artichoke stalks, rock rose, scotch broom and vine sprouts) produced pellets of physical properties comparable or superior to pine wood, a feedstock that was used as a reference due to its potential to produce high quality densified fuels. Others (triticale and cynara) produced less satisfactory results and/or required very severe conditions to produce pellets of characteristics comparable to pine wood. However, the presence of specific components in the alternative feedstocks (mainly ash, Cl, K, N) resulted in pellets not complying with ISO quality standards.

Contributions of creative outputs to economic growth: A disaggregated analysis

This paper studies contributions of creative outputs to economic growth across a sample of 131 nations. Results show that the contributions of overall creative outputs to economic growth are statistically insignificant; however, upon disaggregation, creative goods and services show positive growth dividends, especially in 5‐year growth. In contrast, growth returns from capital formation are more immediate, while those from labor are diffused. ISO quality certifications showed positive growth effects. When contributions of creative goods were examined across nations with different growth rates, creative goods and services positively contributed to 5‐year growth in median growth nations, but not elsewhere.

Development of an integrated knowledge management and quality management model for small and medium sized companies in Trinidad and Tobago

There appears to exist limited research regarding the integration of Knowledge Management (KM) and International Organization for Standardization (ISO)’s ISO9001 Quality Management Systems (QMS) for Small and Medium Sized Enterprises (SMEs), for Trinidad and Tobago (TT) and the Caribbean Region. TT has over 16,000 SMEs and approximately 10,000 micro enterprises, representing over 70% of all registered businesses, that employs over 50% of the workforce. SMEs spark competition, create jobs, as well as promote innovation and knowledge transfer, thus are the engine of economic growth. SMEs in TT need to develop KM practices to compete regionally and globally, especially with the advent of the COVID-19 pandemic, which has triggered the deepest economic recession worldwide. Existing integrated KM models in other jurisdictions cannot be adopted in TT as KM is a culturally sensitive platform that needs to be customized to its applied environment. Results of a survey identified the Critical Success Factors (CSFs) for both Quality Management (QM) and KM required for the successful implementation of a Knowledge Management System (KMS). Data obtained showed that although the SMEs in TT demonstrated insignificant KM maturity, there is KM readiness, due to the existence of QMSs, significant information systems, human resource support, technical infrastructure, and senior management commitment. A five phase KM/QM integration model for SMEs in TT is proposed. Managers of SMEs and other similar operations may apply the findings of this study to develop strategies to integrate QM and KM to improve business results.

Covid-19 and ISO9001 practices in air cargo transportation

Air cargo transportation in international trade stands out with its speed, reliability, safety, interaction with other transportation types, intensive use of information technologies, and global standards. During the Covid-19 pandemic, various negativities have emerged in air cargo transportation, as in many sectors. In this study, the difficulties caused by the Covid-19 pandemic in air cargo transportation business processes are evaluated within the scope of the ISO9001 Quality Management System standard so that they do not adversely affect the service quality. In this context, a case study was conducted on the implementation of the ISO 9001 Quality Management System standard in dealing with the difficulties arising from the pandemic in the cargo operations of an air transportation company. As a result of the implementation, the cargo ecosystem has been expanded, the carrying capacity has been increased, and the storage and cargo transportation efficiency has been increased by making use of information and communication technologies. Thus, it was easier to overcome the difficulties arising from the pandemic in the business processes of the company, and it was seen that sustainability in line with commercial expectations was ensured by rising to fifth place in world air cargo transportation in 2020.

(Invited) Recycling Considerations for PEM Electrolysis Materials

Hydrogen from water electrolysis has been touted as a green alternative to displace existing hydrogen feedstocks derived from fossil fuels. Proton exchange membrane (PEM)-based electrolyzers are one commercial pathway with the potential to meet the cost, performance, and application requirements. However, to truly represent a sustainable pathway, the production lifecycle needs to be considered, especially related to critical materials such as catalysts and polyfluorinated alkyl substances (PFAS) such as Nafion™ and other polyfluorosulfonic acid (PFSA) membranes. PFAS are beginning to be regulated globally, with a goal of phasing them out where possible. Recycling programs for the polymers used in electrolyzers can assist in keeping them exempt from PFAS regulations, due to the minimized environmental impact and lack of related emissions. In addition, PEM electrolyzers use a significant amount of platinum group metals, including iridium, one of the scarcest naturally occurring elements. Addressing these issues through recycling of key components is an important part of large scale commercialization and deployment.The need for recycling is based on both scarcity and environmental sustainability considerations. Customers are starting to ask more questions about supplier philosophy and documentation of environmental practices. Many manufacturing companies are certified to the ISO9001 quality standard, but many are now looking to be also certified to ISO14001, the environmental standard. ISO14001 represents certification to a group of standards designed to minimize a company’s negative impact on the environment. These standards show a voluntary commitment to environmental regulation and can give companies a competitive advantage when dealing with customers concerned about the environment. While recycling of any particular chemicals is not specifically required by ISO14001, the standards include lifecycle assessments, integration of environmental aspects into product design, reduction of greenhouse gas emissions, and related topics where recycling would have positive impact on the metrics.For platinum group metals, recycling is required to meet the projected capacity demands for electrolyzers before 2050. Many analyses are projecting gigawatt annual capacities for electrolysis within the next 10 years, and in fact several European countries have already made commitments to site part of this capacity. With 7-10 year stack life, recovering stacks to recycle the platinum group metals is important to sustain the existing fielded capacity as more electrolyzers are deployed. Recycling other components such as titanium, stainless steel, and fluoropolymers provides some additional value stream from reclamation as well. For maximum benefit, material collection methods need to be set up within the manufacturing facility, to capture waste materials and scrap, as well as through the field population, so that systems no longer being operated can be reclaimed for materials. This talk will cover some of the business considerations for effective recycling, as well as current practices.