ISO 9000 Research Articles

El liderazgo como herramienta de gestión de calidad en las sociedades mineras: caso Bella Rica

El presente trabajo analiza que las empresas mineras son considerados el sector industrial de mayor atención, debido a la producción y la mejora de la economía, pero así como todas las empresas necesitan tener modelos que ayuden a mejorar la calidad, en este caso su enfoque es en el área de la producción, ya que quienes practican esta actividad de manera artesanal no cuentan con los conocimientos adecuados de planificación, organización, control y evaluación; la presente investigación tiene como objetivo el análisis de calidad teniendo al liderazgo como herramienta de gestión de calidad según las ISO 9001: 2015 del acápite cinco de liderazgo y compromiso, tomando como muestra los grupos mineros de las distintas sociedades de la Cooperativa Minera bella Rica, el análisis aplicado es mediante el modelo servqual basada en dimensiones que permitirá evidenciar las deficiencias en la gestión de la producción.

ENVIRONMENTAL MANAGEMENT AS A COMPONENT OF AN INTEGRATED MANAGEMENT SYSTEM FOR GAS CONDENSATE AND OIL PROCESSING ENTERPRISES

Розглянуто результати діяльності та етапи впровадження різних заходів екологічної політики підприємства на прикладі Шебелинського відділення з переробки газового конденсату та нафти. Запропоновано структурну схему моделі системи екологічного управління як важливої складової інтегрованої системи управління підприємства з перероблення газового конденсату та нафти на основі залучення наукової літератури, нормативно-правових документів з застосуванням структурно-логічного методу, систематизації та узагальнення та методів змістовного та порівняльного аналізу. Розглянуті особливості впровадження міжнародних екологічних стандартів серії ISO 9000 та ISO 14000 щодо створення інтегровано системи управління. Доведено, розроблення і впровадження на підприємстві з перероблення газового конденсату та нафти інтегрованої системи управління надає деякі переваги, зокрема підвищення загальної конкурентоспроможності продукції та адаптації до ринкових умов, формування екологічної політики, та підходів до ефективного використання ресурсів. Формування інтегрованої системи управління відбувається впродовж чотирьох основних етапів, це планування, впровадження, перевірка та коригування. Невід’ємною складовою процесу формування інтегрованої системи управління є використання у комплексі процесного та системного підходу. Застосування адитивної моделі та моделі одночасного інтегрування дало змогу при поступовому впровадженні створити єдину систему управління на основі вимог різних стандартів та значно зменшити обсяг документації.

How powerful is ISO 9000 when it comes to satisfying Lebanese packaging customers?

L’élévation dans le nombre de firmes qui investissent pour obtenir la certification ISO 9000 contraste avec la carence en études examinant l’effet de cette certification sur la satisfaction des clients. De ce fait, cette investigation a pour but de démontrer si cette certification mène les entreprises à atteindre la fin qu’ils ciblent avec leurs clients, ainsi que l’opinion de ces clients industriels envers leurs fournisseurs qui sont certifiés ISO 9000.

An Analysis of the Critical Factors of ISO 9001:2000 Management Practices and Customer Satisfaction of the Selected Listed Manufacturing Companies in Sri Lanka

This paper analyses the impact of ISO 9001 :2000 management practices on customer satisfaction among the manufacturing companies listed in the Colombo Stock Exchange. The scope of this paper lFas limited to the companies that applied ISO 9001.2000 certifications for at least 3 years until 2007. The International Organizationfor Standardization widely known as ISO is an international-standars-setting body composed of representatives from various national standards organizations. The objective ofthis paper is to assess whether the management practices indicated in the ISO 9001:2000 framework brings about Customer satisfaction as a reduction of the customer complaints among the listed manufacturing companies in Sri Lanka. The management practices included in ISO 9001: 2000 are Management policies. plan and actions: Focus on Customers. Capable employees. Reliable Suppliers, Sound communication System, Steady processes and Consistent quality output. A total of 161 questionnaires were distributed among the 10 listed manufacturing companies targeting managers responsible for quality, production, procurement and other key areas. This paper proves empirically that there is a relationship between the management practices and reduction of the customer complain as a customer satisfaction among the listed manufacturing companies in Sri Lanka and further management practices which introduced by ISO 9001 :2000 reduce the customer complaint, product returns, increase repeat customers, customer loyalty. Finally the management practices of the ISO increase customer satisfaction.

Application of ISO9000 quality management systems in science &technology management in college

Objective To establish a set of sound and scientific managing procedures and systems that conforms with the current needs and reform of the scientific research management methods. Methods Based on the current operation status of the scientific research management system in colleges of domestic universities, this paper expounds and analyzes the theory and method of holistic quality management from the perspective of ISO9000 quality management system. Results Bring in the holistic quality management idea into the fields of college management, especially cater to the science and technology management in college. Conclusions Provided a reference for bring in and comprehensive construction of ISO9000 quality management system in scientific research management in colleges at universities. Key words: Science and technology management; ISO9000s; Quality management systems; College

Bally Ribbon Mills Receives ISO 13485:2016 Certification

Bally Ribbon Mills Receives ISO 13485:2016 Certification

Analysis on establishment of ISO9001 quality management system in project management institutions

Objective To identify the importance of ISO9001 in project management and explore the procedure of establishing it, to provide reference for further practice. Methods According to prior studies, the formation procedure of this quality management system was described in detail. Results Quality management system could improve project management in multiple aspects, such as explicit regulation, orderly implementation, effective supervision, timely feedback and effective reform. Conclusions As the unique national project management institution on medical science and health, it is crucial to establish a institutionalized, standardized and international scientific research management system, especially on medical science and health field. Key words: ISO9001 quality management system; Management of quality; Management of projects; Project management institution

Effect Of Resource Management On Students’ Satisfaction In ISO 9001: 2008 Certified Universities In Kenya

In the present competitive business environment, quality of products and/service offered by any organization play an important role in determining the satisfaction of the customer. Customer satisfaction on the other hand contributes to firm performance. Similar to other organizations, universities endeavor to ensure quality of their service is attractive to the customers. To enhance the confidence in the quality of teaching, learning and research, most Universities in Kenya choose to be certified on ISO 9001 quality management standard. The Standard requires the organizations to establish a quality management system (QMS) to ensure provision of quality services and products that satisfy the customers. Since quality of university education has been a subject of concern in Kenya, there is need to understand what action is being taken to address the quality concerns. It is against this background that the study sought to establish the role of resource management based on ISO 9001 standard on the students’ satisfaction in ISO 9001:2008 certified universities in Kenya. A sample of 384 students drawn from all the 24 certified universities participated in the study. Data was collected using questionnaires. Quantitative data analysis methods used to generate frequency distribution, descriptive and inferential statistics. Specifically, ordered probit regression model was used to analyse the data using STATA software whereas chi squire test was used to test the hypotheses related to students’ satisfaction. The findings established that resource management enhanced the students’ satisfaction among the ISO 9001 certified universities in Kenya. The inferential statistics analysis revealed that resource management was positively and significantly related to students’ satisfaction. It is concluded that ISO 9001 certified universities in Kenya had better students’ satisfaction as a result of resource management. Based on the findings it is recommended that the universities should embrace better strategies to enhance the satisfaction of the students through resource management, a better effective leadership management, enhance product realisation and cultivate a culture of improvement management of the Quality Management Systems (QMS).

ORGANIZATION OF SUBJECT-SUBJECT FEEDBACK WITH HELP OF DISTANCE TECHNOLOGIES AT THE POSTGRADUATE EDUCATION STAGE

The article deals with the necessity of establishing feedback with consumers of educational services in the context of implementing the requirements of the International Standard for Quality Management System (ISO 9001) by getting opinions and feedback from educational services users; outlines the feasibility of using remote technologies for feedback organization, in particular at the postgraduate education stage; defines the advantages of using remote technologies during surveys, in particular: communicative, accessible, productive and economical; presents the results of a survey conducted among interns of the Bogomolets National Medical University using remote technologies, in particular, using the e-questionnaire developed with help of Google Forms to determine satisfaction with internship preparation (chosen specialty, teaching quality, manifestations of official abusing and corruption, satisfaction with the direct supervisor of internship, educational materials, material and technical base, etc.); highlights the information obtained during the survey of employees of the Bogomolets National Medical University; describes the practice of remote polling of scientific and pedagogical staff, which is considered not only from the point of view of ensuring effective feedback, but also as part of the training course, since the distance format of the survey creates an opportunity for the teachers to be attracted to the practical application of modern communication technologies in the process of learning.

The Impact of ISO 9000 on Customer Perceived Value

Les grandes entreprises ont adopté le management de la qualité bien avant que son importance ne soit aussi soulignée pour les PME (Murphy, 2016). Aujourd’hui le management de la qualité est reconnu comme fondamental quelle que soit la taille de l’entreprise. Cette recherche propose d’explorer les liens entre la certification ISO et la valeur perçue par les clients. L’étude s’intéresse particulièrement au secteur B-to-B. Une étude qualitative, réalisée auprès d’entreprises Libanaises, permet de proposer un modèle et d’étudier le rôle de variables telles que la performance perçue, la confiance, la qualité produit, la qualité de service et la valeur perçue.

ANALIZA ZALEŻNOŚCI P OMIĘDZY NASYCENIEM 4 CERTYFIKATAMI ISO 90 01 A ISO 14001 ORAZ ISO 9001 5 A ISO/TS 16949

ANALIZA ZALEŻNOŚCI P OMIĘDZY NASYCENIEM 4 CERTYFIKATAMI ISO 90 01 A ISO 14001 ORAZ ISO 9001 5 A ISO/TS 16949

Quality Manual Based on ISO 9001 for Building Maintenance

Quality Manual Based on ISO 9001 for Building Maintenance

Analysis of relationships between innovatives indicator and country certification widespread in the case of ISO 9001, ISO 14001 and ISO/TS 16949

Analysis of relationships between innovatives indicator and country certification widespread in the case of ISO 9001, ISO 14001 and ISO/TS 16949

CURRENT ADVANCES IN THE STANDARDIZATION OF MANAGEMENT SYSTEMS

Management Systems' presents an overview and proposals for implementation of the new series of standards for management systems- for quality (ISO 9001), environment (ISO 14001), and energy (ISO 50001). Discussed is their integration with the Annex SL (previously ISO Guide 83) and the implications for organizations which already have implemented such management systems- both in the view of potential risks and new possibilities.

Construction of the ISO9000 family of standards-based graduate education quality management system

The ISO9000 family standards developed by the international organization are the international quality standards which are widely used in various types and sizes of organizations. At present, the graduate student management method introduced by our country plays a certain positive role in guaranteeing the graduate students quality, but it still lacks effective quality control and has not formed the perfect quality management system. Through the analysis of the status quo of the development of graduate education and the problems need to pay attention to in the ISO9000 family standard procedure, document and other factors as well as the construction of the ISO9000 family standard, we put forward goal elaboration, regular staff training and other measures. Key words: ISO9000 Standards; Graduate education; Quality management

Application of ISO9001 Quality Management System combined with level 3 general hospital evaluation standard in nursing management

Objective To observe the application effect of ISO9001 Quality Management System combined with level 3 general hospital evaluation standard (2011 version) in nursing management. Methods ISO9001 Quality Management System combined with nursing part of level 3 general hospital evaluation standard applied in nursing management; and data of nursing goals were collected before and after the implementation of nursing management system from 2011 to 2014. Results Nursing management system got more perfect, safety of blood transfusion, adverse event reports and so on were included. Both nursing quality target completion and satisfaction rate of hospitalized patients on nursing work increased year by year from 2011 to 2014. Satisfaction rate of doctors and nurses with high quality nursing service were both above 96%. Conclusions Nursing management system can promote can promote quality of nursing care, and provide comprehensive development guarantee to the whole hospital quality system, and offer reference for other hospital's nursing management. Key words: Nursing administration research; ISO9001 Quality Management System; Level 3 general hospital evaluation standard

Procedimiento para la evaluación del desempeño ambiental: aplicación em el sector energético cubano

El artículo propone un abordaje estructurado para evaluar el desempeño ambiental a través de un procedimiento que establece una línea de acción para realizar la evaluación del desempeño ambiental de empresas cubanas, integrando indicadores ambientales que responden a las principales políticas y estrategias. La propuesta tiene como objetivo presentar contribuciones teóricas para la evaluación del desempeño ambiental empresarial en el entorno de Cuba, para complementar la evaluación con medidas de resultados del desempeño ambiental y garantizar la eficacia de las políticas, estrategias y metas. La propuesta surge de la carencia de instrumentos metodológicos que permitan la selección, agrupamiento, integración y evaluación de indicadores ambientales que permitan evaluar el desempeño ambiental garantizando la eficacia de las políticas, estrategias y metas. El procedimiento facilita la selección de indicadores ambientales tomando como base las estrategias y principales cuestiones ambientales, modelos de integración y herramientas tales como ISO 14031, el Balanced Scorecard (BSC) y métodos para la toma de decisiones multicriterio, específicamente el Analytic Network Process. También se propone en el trabajo la obtención de un valor único de desempeño ambiental global, con base en el nivel de cumplimiento de las metas y los indicadores ambientales definidos inicialmente. Para la validación del procedimiento se aplicó en cuatro pequeñas y medianas centrales eléctricas, donde además de evaluar el desempeño ambiental, fue posible identificar los puntos críticos y oportunidades de mejora para re direccionar los esfuerzos y resolver los principales puntos críticos.

Diagnóstico da integração dos sistemas de gestão ISO 9001, ISO 14001 e OHSAS 18001

Este artigo apresenta os resultados de uma pesquisa que teve por finalidade o diagnóstico do nível de integração de sistemas de gestão baseados nas normas ISO 9001, ISO 14001 e OHSAS 18001 em empresas do ramo metal-mecânico. Inicialmente foi descrito o método de diagnóstico e posteriormente realizada a sua aplicação em uma empresa já certificada nas três normas, mas que possui dois sistemas de gestão distintos: o Sistema de Gestão da Qualidade (SGQ) baseado na norma ISO 9001 e o Sistema de Gestão de Saúde, Segurança e Meio Ambiente (SSM) baseado nas normas ISO 14001 e OHSAS 18001. Entre os principais resultados, destaca-se a aceitação favorável do diagnóstico da integração na empresa estudada. Com a realização do diagnóstico, verificou-se que a organização não atende totalmente a integração de nenhum dos requisitos avaliados. Foram sugeridas oportunidades de melhoria para integração dos requisitos normativos comuns, reduzindo custos e recursos para manutenção do sistema de gestão da empresa.

Studying the Effect of Establishment Integrated Management System on Organizational Maturity in Fourth Refinery Gas Asaluye

An Integrated Management System (IMS) incorporates many subsystems into a unique system so that the organization can conduct its operations using a single integrated system. This system is the result of unifying Quality Management Systems ISO 9001, Environmental Management Systems ISO 14001, and Occupational Health and Safety Assessment Series (OHSAS 18001). The present paper aims to determine the impact of IMS on process maturity. This study was conducted in 2014 in the Fourth Gas Refinery in Asaluyeh, where 124 members of the staff were selected at random as the sample. Using extant literature, a questionnaire was developed to measure the impact of IMS. The collected data were analyzed using AMOS and SPSS software packages. The results indicate that IMS and its subsystems including quality management, environmental management, and occupational health and safety have a significant positive impact on process maturity. Furthermore, the means for quality management, environmental management, occupational health and safety, and process maturity are 4.11, 4.17, 4.12, and 4.08 respectively, all of which are acceptable.

Application of the statistical control of the production processes in organisation

All recent experiences confirm the fact that the main tasks of quality management are guaranteed only with the high skilled employees. Employees are responsible for the producƟon plan and development, services and processes. The series of standards called ISO 9000 [8, 9] help to establish quality management in organizaƟon . Usage of the quality management with staƟsƟcal process control is also very important for the company. Companies are spending all human, material and financial resources to improve quality management [7]. The objecƟve of the paper is to outline the staƟsƟ‐ cal process control in producƟon company Finalcast Ltd. Žiar nad Hronom.