Investigate Corporate Social Responsibility Research Articles

Changing overwork culture: Stakeholder management for employee wellbeing and social sustainability in large Japanese companies

AbstractEffectively addressing overwork culture in business remains a challenge, despite growing concerns about its negative impacts on employee wellbeing and productivity. This paper investigates corporate social responsibility (CSR) initiatives and stakeholder management promoted by large Japanese companies to address overwork culture. Based on interviews with managers and stakeholders from 31 companies, the study reveals that despite being part of CSR, overwork reduction initiatives often come into conflict with entrenched institutional pressures. These pressures are embedded in a cultural‐cognitive and institutional context that prioritises quality and cooperation over individual productivity. We argue that improving stakeholder relationships is vital for developing a healthy and productive workstyle and for reactivating institutional dynamics that are fundamental to employee wellbeing, productivity and broader social sustainability. By clarifying the role and processes of stakeholder management, this paper contributes to the discourse on overwork and CSR, offering new insights into how to effectively address overwork culture.

Critical Review of Content Analysis Studies on Corporate Social Responsibility

This critical review examines three selected papers that employed content analysis to investigate Corporate Social Responsibility (CSR) communication issues. The advantages of content analysis include non-reactivity, non-obtrusiveness, and the ability to conduct longitudinal studies using archive materials. However, it also suffers from time-consuming analysis, subjectivity in coding, and the disregard for context. The studies share a common focus on CSR communication issues and the utilization of content analysis. They highlight stakeholders' visibility, prominent CSR issues, and the tone of coverage in newspapers. Nonetheless, differences exist in the geographical scope and methodological transparency. In conclusion, content analysis offers valuable insights into CSR communication issues, but its limitations must be addressed. Future research should adopt systematic and transparent sampling and coding techniques, compare different newspapers and cultural contexts, and consider combining content analysis with other methods for a comprehensive understanding. Expanding research across various countries and considering cultural dimensions promises richer data and deeper insights into CSR framing by business newspapers.

From screen to service: how corporate social responsibility messages on social media shape hotel consumer advocacy

ABSTRACT This research attempts to investigate corporate social responsibility (CSR) and consumers’ advocacy behavior (CAB) association in the hotel services sector of a developing economy. Furthermore, this study explores how hotel consumers’ emotions and values mediate and moderate their CAB. This is accomplished by introducing two mediating variables, consumer happiness and warm glow, and altruistic values as a moderator. The data were obtained from hotel consumers with the help of an adapted questionnaire. The structural analysis indicated that CSR communication on social media by hotel services organizations positively predicted CAB, while consumer happiness and warm glow served as mediators to explain this relationship. Our results also confirmed the moderating effect of altruistic values. Several theoretical and practical implications can be drawn from this study. For example, our study highlights the important role of social media as an effective medium to communicate CSR-related information with hotel consumers to bolster their advocacy intentions.

CSR as an impression-management strategy: the joint effect of disclosure tone management and earnings management

PurposeThis study aims to investigate corporate social responsibility (CSR) as an impression management strategy. It focuses on CSR associated with, both, disclosure tone management (TM) and earnings management (EM) practices to influence stakeholders’ perceptions.Design/methodology/approachBased on a sample of French listed companies (SBF 120) over an eight-year period, this study empirically investigated a total of 616 firm-year observations. This study firstly investigates the impact of EM and disclosure TM practices on CSR. Then, this study examines their joint effect to explore to which extent CSR is abused for impression management inducement. To address potential endogeneity issue that may be caused by reverse causality between CSR and EM, this study used the two-stage least square.FindingsMultivariate analyses indicate that CSR is positively and significantly influenced by EM, but negatively correlated to disclosure TM. However, results highlight the absence of a significant joint effect of both discretionary practicesResearch limitations/implicationsBecause this study deals only with French companies, results are applicable only to large French firms and should be interpreted with caution. Therefore, future research may need to examine another context.Practical implicationsAs CSR may be used for impression management incentives, all actors interested in socially responsible issues have to bring an initiative to prevent the deviation of CSR from moral and ethical standards.Social implicationsThis study sheds light on the impression management strategies used in CSR reporting, so users may have to read between lines. All stakeholders should be more cautious about the reliability of financial and non-financial information and the disclosure tone manipulation practices that may arise in narrative reports.Originality/valueThis research contributes to the debate around CSR from an impression management perspective. To the best of the authors’ knowledge, this study is one of the first to associate CSR with, both, disclosure TM and EM in a regulated context.

Performance of Social Goods in the Indian Banking sector and its Impact

Purpose : The objective of the present article was to investigate corporate social responsibility (CSR) activities in the Indian banking industry. This study empirically examined the relationship between the two variables, CSR spent and net profits after tax of public and private sector banks, and how CSR by banks contributed to producing value in society. Methodology : The study examined the key CSR initiatives — social, environmental, women's empowerment, employment, healthcare, and education, independently carried out by banks, and the CSR spent was taken as independent variables. Further, sustainability and net profits after tax as the financial performance were considered to be the dependent variables. For the study, annual reports from the years 2018 – 2021 were considered, and the analysis was conducted using the Pearson coefficient on NCSS 2022. Findings : This analysis highlighted a correlation between an organization’s annual CSR spending and its subsequent year's net profits after tax. Banking is crucial to the social and economic advancement of India. Practical Implications : This study suggested that additional research in this field of CSR in the banking sector be conducted as banks have a well-defined structure to meet social demands and are working extremely hard to meet their goals. Originality : Unlike the prior research on CSR, the present work created a relationship between the social performance and the financial performance of the companies irrespective of any industry and their step toward sustainability.

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON SUSTAINABLE PERFORMANCE

The research is to investigate corporate social responsibility (CSR) practice’s impact on environmental, economic and social performances. Data was collected by a survey, further, the sampling method was a random-probability method since owners and managers of medium and smaller manufacturers have the same chance to fill it. SPSS and PLS were used for analyzing the data. However, findings illustrated that moral activities affect social and ecological outcomes, but, those practices were not shown any influence on the economic outcome for these enterprises, and could be attributed to the tough economic challenges that the country has faced. This study provided some suggestions for future researchers to understand these domains broadly besides overcoming the limitations of the research.

Doing safe while doing good: Slack, risk management capabilities, and the reliability of value creation through CSR

When can corporate social responsibility become a reliable strategic asset? There is a scarcity of both theoretical arguments and empirical evidence investigating the trade-off between the risk and return of corporate social responsibility. We intend to fill this gap by (1) investigating corporate social responsibility’s simultaneous impact on firm value and the reliability of this impact and (2) exploring the conditions under which corporate social responsibility’s impact on firm value becomes more or less reliable. The presented findings suggest that corporate social responsibility by itself is an unreliable value enhancer, in that it not only increases firm value but also increases the variance of expected value distribution. Yet, the impact of corporate social responsibility on firm value becomes more reliable when a firm has immediately redeployable slack or when a firm has stronger risk management capabilities. This research provides practical implications to managers and investors regarding the riskiness of corporate social responsibility investments and strategies for mitigating such risks.

Investigating corporate social responsibility and employee Task performance; Explain the mediating role of green behavior and green human resource management (employees of active petrochemical companies in South Pars region)

مسئولیت اجتماعی شرکتی یکی از مفاهیم مهمی است که حوزه اقتصادی، اجتماعی و زیست محیطی را دربرمی گیرد. عواملی که می‌تواند در کنار مسئولیت اجتماعی شرکتی به محیط زیست سالم توجه نشان دهد، مدیریت منابع انسانی سبز و رفتار است. بنابراین، هدف این پژوهش بررسی مسئولیت اجتماعی شرکتی و عملکرد وظیفه‌ای کارکنان با نقش میانجی رفتار سبز و مدیریت منابع انسانی سبز است. این پژوهش از نظر هدف، کاربردی و حیث ماهیت جمع‌آوری داده‌ها روش توصیفی – پیمایشی و از نوع همبستگی می‌باشد. جامعه آماری پژوهش، 8000 کارکنان شرکت‌های فعال پتروشیمی منطقه پارس جنوبی می‌باشد. نمونه آماری پژوهش 370 نفر از کارمندان است. ابزار گردآوری داده‌های پژوهش نیز پرسشنامه استاندارد بوده که روایی آن به روش روایی محتوای و روایی سازه و پایایی آن به روش آلفای کرونباخ مورد تایید قرار گرفته است. روش تجزیه‌وتحلیل داده‌ها برای آزمون فرضیه‌های پژوهش، روش معادلات ساختاری (حداقل مربعات جزئی) به کمک نرم‌افزار Smart pls3 بوده است. نتایج تجزیه‌وتحلیل داده‌ها حاکی از آن است که مسئولیت اجتماعی شرکتی بر رفتار سبز با مقداری تی معناداری (20/18) بر مدیریت منابع انسانی سبز (85/20) و عملکرد وظیفه‌ای کارکنان (36/7) تأثیر مثبت و معناداری دارد. رفتار سبز بر عملکرد وظیفه‌ای کارکنان با مقدار تی معناداری (66/2) و مدیریت منابع انسانی سبز بر عملکرد وظیفه‌ای کارکنان (52/4) دارای اثر مثبت و معناداری است. هم‌چنین نقش میانجی رفتار سبز میان مسئولیت اجتماعی شرکتی و عملکرد وظیفه‌ای (70/2) و نقش میانجی مدیت منابع انسانی سبز میان مسئولیت اجتماعی شرکتی و عملکرد وظیفه‌ای (33/4) مورد تایید قرار گرفت.

Corporate Social Responsibility, Sustainability Governance and Sustainable Performance: A Preliminary Insight

This conceptual paper aims to investigate corporate social responsibility (CSR) practises in the tourism sector. Drawing on the existing literature this study conceptualises the linkage between CSR, sustainability governance, and sustainable performance. Moreover, this study conceptualises three sub-dimensions of CSR. The integration of CSR in the tourism sector is significant and novel. An analytical review is conducted to present conceptual linkage and research implications. The finding implies that CSR positively influences the sustainable performance of organisations and sustainable governance plays a mediating role between relationships. This study provides important implications that help tourism industry practitioners to realise the significance of reducing environmental and social problems, which cause by tourism activities. Further, this study obtains support from institutional theory to explain the relationships of governance mechanism and CSR that leads to economic performance as well as create value for nature and the local community. Additionally, the future direction of research is provided that highlights some important avenues in the sustainability field.

Underpinnings of social contributions: conceptualizing behavioral patterns among socially contributive leaders in India

PurposeThis study aims to explore how some organizational leaders are making successful attempts toward making “social contributions” toward the underprivileged or needy stakeholders in the society. This study suggests empirical themes about behavioral patterns of such organizational leaders and illustrates the need to transcend erstwhile “avoid harm” socially responsible leadership.Design/methodology/approachData were collected on 52 Indian organizational leaders and were analyzed following the guidelines of constructionist grounded theory.FindingsFindings suggested that organizational leaders who facilitated some form of social contributions in the life of different stakeholders had “unconditional adherence to social contributions,” they were “pertinacious about going the extra mile” to facilitate social contributions and at times their “existence as an enthusiastically innovative change agent” also facilitated social contributions to the lives of different stakeholders.Social implicationsThis study might initiate discussion around the behavioral patterns of organizational leaders who are attempting to make society a better place by leading or facilitating social contributions. Identified exemplary behavioral patterns might encourage more exploratory studies directed toward the identification of other forms of socially contributive leadership attributes.Originality/valueEmphasis on investigating corporate social responsibility (CSR) from individual-level perspective advocated the importance of the psychological foundation of CSR. This study empirically identifies behavioral patterns that characterize organizational leaders who had a strong commitment to make social contributions to society. Patterns identified corresponded to cognitive and behavioral approaches of organizational leaders that were instrumental in actualizing social contributions to the Indian society.

A 15-year Review of “Corporate Social Responsibility Practices” Research in the Hospitality and Tourism Industry

ABSTRACT The purpose of this study is to investigate corporate social responsibility (CSR) practices in the hospitality and tourism industry context. Authors reviewed 124 articles covering the 15 years between 2004 and 2019. The findings show that recent CSR research has focused on organizational and stakeholders themes. Recent CSR research trend shifts from financial focus to customer focus. Practitioners could take a reference on what sort of CSR activities have been conducted and explore new CSR initiatives in their sectors. Academics are advised to address under-research fields. Seven possible further research areas in the hospitality and tourism industry are proposed: secondary stakeholders including residents, government, media, and activist; consequences of CSR practices; antecedents of CSR practices; dark side of CSR; communicating CSR initiatives, less explored contexts and topics, and new analytic methods. A new research model has been proposed. This review paper fills a literature gap on reviewing CSR practices in the hospitality and tourism industry in a holistic manner.

Universalism values and organisational citizenship behaviour referring to employee perception of corporate social responsibility

Abstract Over the past decade, the number of studies investigating corporate social responsibility (CSR), its drivers and benefits has been growing. However, several gaps still remain. Previous research mostly investigated customer perceptions of CSR, leaving the employee perceptions in the sidelines and accordingly neglecting the employee importance. Furthermore, although acknowledging that employee perception of CSR is beneficial for the organisation, most of the previous studies have focused on employee attitudes as a desirable outcome forgetting about the employee behaviour, including organisational citizenship behaviour (OCB), which can be a source of competitive advantage. Moreover, although values have been recognised as key determinants of human attitudes and behaviour, it seems that the potential of values, including the universalism values, for driving the employee perception of CSR and OCB has not been revealed. Trying to close the gap, the paper aims at revealing the relationship between the employee perceptions of CSR, employee OCB and universalism values. In doing this, quantitative data were collected (301 responses in total). Consistent with the expectations, the survey indicated that employee perceptions of CSR directed at four main stakeholder groups, namely employees, customers, government, and social and non-social stakeholders had a positive effect on OCB. As it was expected, universalism values drive both the employee perception of CSR and employee OCB. Moreover, the findings support the idea that the employee perception of CSR partly mediates the relationship between the universalism values and OCB. Generally, the obtained results highlight the necessity for organisations to invest not only in CSR, but also in employee perceptions of CSR, as this could drive extra-role employee behaviour, namely OCB.

ФОРМУВАННЯ СОЦІАЛЬНИХ СТАНДАРТІВ БІЗНЕСУ В КОНТЕКСТІ РЕСТРУКТУРИЗАЦІЇ КОРПОРАТИВНИХ ІНФОРМАЦІЙНИХ СИСТЕМ

The relevance of the research topic is due to the problems of informatization of managers, more effective and safer business development, social protection of workers. The aim of the article is to investigate corporate social responsibility as a component of national business and to identify promising directions of its development in Ukraine, as well as to try to explore the prospects of using the basics of sustainable development at Ukrainian enterprises by means of restructuring corporate information systems. Methods: using statistics to analyze the composition of the participants in the UN Global Compact by type of organization and field of activity, to determine the features of social responsibility of business. Outputs: The main problems of corporate social responsibility in Ukraine are analyzed, which are limited mechanisms of practical promotion of corporate social responsibility; opposition of society and government to each other; lack of finance to participate in social investment; low level of legal awareness of business; closed companies to the general public; distrust to cooperation; misinformation about corporate social responsibility in Ukraine. Based on the use of methods of economic and statistical analysis, the dynamics of enterprises - participants of the UN General Agreement in Ukraine since 2016, which joined for the implementation of social standards of responsibility, have been determined. Using the structural-functional method, the prospects of development of social responsibility of business in Ukraine have been determined. It has been determined that the module of sustainable development in corporate information systems will be able to cover such functional tasks as training and testing of personnel; providing information to the manager. The scientific novelty lies in the systematization of approaches and directions of development of social corporate responsibility as a promotion of sustainable economic development. The practical implications are the introduction of the Sustainable Development Concept through the use of an add-on module to Corporate Information Systems with information on the Sustainability Concept. Key words: corporate social responsibility (CSR), socially responsible business (CSR), sustainable development, partnership, corporate information systems (CIS), restructuring.

Corporate social responsibility and SMEs

PurposeThis paper aims to investigate corporate social responsibility (CSR) in small and medium-sized enterprises (SMEs) in transition and developed economies.Design/methodology/approachBuilding on social capital theory, the creating shared value approach and institutional theory, the authors study why and how six SMEs in the food sector implement CSR.FindingsThe authors show that CSR adoption by SMEs is motivated by company values and beliefs, relationships with the local community, a desire to abide by rules and regulations and business motives. They also show that SMEs are involved in various CSR-related activities such as respecting their employees, infusing CSR in the supply chain and philanthropy.Originality/valueThe findings suggest that although there are similarities between the CSR motives and activities of SMEs in developed and transition countries, there are also some differences, which can be explained by differences in institutions and related to the maturity of the CSR construct in each setting. The authors consequently call for a more holistic approach when investigating CSR across countries, in particular when such investigation concerns SMEs.

Corporate Social Responsibility by Malaysian and Singapore Sustainable Index Companies

The main objective of this study is to investigate Corporate Social Responsibility (CSR) practices by listed companies in Malaysia and Singapore. These companies have been classified as sustainability index companies by the stock exchanges in those countries. Sustainability is a sister concept of CSR. The results of the study show the influence of the stock exchanges and government in business CSR initiatives. The second objective of this study is to suggest three variables, namely Government Link Companies, Reporting Website and Assurance Report, to mirror the recent changes in CSR practices. The results also show the significant influence of these three variables in explaining the current business CSR practice in two countries. Finally, the study also suggests that future research should employ third party CSR data, for the accuracy and reliability of the result.

An analysis of environmental corporate social responsibility

This article investigates corporate social responsibility (CSR) practices while taking into account their product substitutability and environmental responsibility. CSR firms, integrating environmental and social concerns into its business operations, are introduced. The effects of the firms' social concerns, environmental responsibility, and product substitutability are all captured. First, firms' social concerns improve both outputs and CSR firms' objective function value, while reducing the profit maximization firm's profits. Second, environmental responsibility has the contrary effects. Both the outputs and the objective function values of both firms decrease with their product substitutability. Finally, social concern effects on CSR firms' performance are uncertain.

Corporate Social Responsibility and Labor Investment Efficiency

Using a large dataset of U.S. firms and covering the period 2004-2017, we investigate Corporate Social Responsibility (CSR) influence on a firm’s employment decisions. In doing so, panel data regression is employed with the aim of exploring the effects of CSR on abnormal net hiring. Our main findings indicate that CSR hardly affects abnormal net hiring in the form of over-investment (i.e., over-hiring and under-firing). However, CSR appears to be a pervasive determinant of under-investment, particularly in what concerns under-hiring. The effect of CSR on labor under-investment appears to be centered in firms exhibiting extreme positive CSR performance, i.e., firms ranked in the fifth quintile of CSR scores in a given year. Notably, our results reveal greater sensitivity of under-investment to CSR performance in firms exhibiting lower financial constraints and lower financial slack. Industries with high-skilled employees and low substitutability between labor and capital also exhibit a greater impact of CSR performance on under-investment. Our interpretation of the results is that lower flexibility in employment decisions makes CSR firms more prone to under-hiring.

Banks performance and customers' satisfaction in relation to corporate social responsibility: mediating customer trust and spiritual leadership: what counts!

The drive of the work study is essentialised at first to investigate corporate social responsibility (CSR) awareness impacts on apparent customer satisfaction (CSatf) and banking performance (BPerf) in the Jordanian banking division. Meanwhile, the second focus of this work is to propose a mediating role of customer trust (CTrust) and spiritual leadership (SprLead) with a measurement of relationship effect between exogenous and endogenous variables. A hypothesised model test was performed through field survey, total of 417 customers input gathered in 24 banks. Results and presumptions reveal that customers in Jordanian banks ascertain that CSR is a dimensional paradigm that obliges as a direct component of CSatf and BPerf through a positive relationship. While, CTrust has a partial positive mediating effect on relationship between CSR - CSatf, and between CSR - Bperf, SprLead had a partial mediating effect between CSR - CSatf and did not influence the relationship between CSR - BPerf.

Banks performance and customers' satisfaction in relation to corporate social responsibility: mediating customer trust and spiritual leadership: what counts!

The drive of the work study is essentialised at first to investigate corporate social responsibility (CSR) awareness impacts on apparent customer satisfaction (CSatf) and banking performance (BPerf) in the Jordanian banking division. Meanwhile, the second focus of this work is to propose a mediating role of customer trust (CTrust) and spiritual leadership (SprLead) with a measurement of relationship effect between exogenous and endogenous variables. A hypothesised model test was performed through field survey, total of 417 customers input gathered in 24 banks. Results and presumptions reveal that customers in Jordanian banks ascertain that CSR is a dimensional paradigm that obliges as a direct component of CSatf and BPerf through a positive relationship. While, CTrust has a partial positive mediating effect on relationship between CSR - CSatf, and between CSR - Bperf, SprLead had a partial mediating effect between CSR - CSatf and did not influence the relationship between CSR - BPerf.

Corporate Social Responsibility Strategy, Environment and Energy Policy

This paper investigates corporate social responsibility activities within the environmental realm, with particular focus on the case of energy industry. Comparing corporate social responsibility strategies in a differentiated duopoly with substitute products and eco-R&D, it shows that consumer-friendliness are significant, both production and profit will increase when the energy tax is imposed, but consumer surplus will decrease. Furthermore, if the rate of energy tax is not redundant, both prices of Low-energy-consuming products and common product will be reduced, resulting in a more conspicuous cost advantage to the firm adopting eco-R&D.