User Interviews Research Articles

Design and evaluation of smart blood pressure monitor oriented to user needs

This study aims to address the caregiving needs and medical challenges of EPCD through the design and evaluation of a smart blood pressure monitor. Firstly, the user requirements of EPCD are obtained through on-site investigations, user interviews, and questionnaires. To accommodate the fuzziness of user needs, a Fuzzy KANO (FKANO) model questionnaire is constructed to accurately classify and filter user demands. Subsequently, based on the categorised user demands, an evaluation system is developed, and three smart blood pressure monitors are designed. Additionally, the weights of each evaluation criterion are calculated using the Coefficient of Variation (CV) method, aiming to mitigate subjectivity in the decision-making process. Finally, the three existing blood pressure monitors on the market and the three smart blood pressure monitors designed in this study were introduced to participate in the decision-making process. Grey Relational Analysis (GRA) is employed to calculate the degree of correlation in the data of alternative designs, ultimately determining the optimal design proposal. This study established a comprehensive evaluation system that combines FKANO, CV method, and GRA method to effectively reflect user needs, provide valuable insights for the design team, and guide the development of medical devices that better meet user needs.

Empowering Operator 5.0: human-centric design of an augmented reality tool for a learning factory

This study presents a human-centric design and prototype development of an Augmented Reality (AR)-based assistance tool aimed at supporting industrial maintenance technicians. Situated within the LEONARDO learning factory at the University of Calabria, the case study explores the potential of AR technology to prioritize the well-being, safety, and skill development of operators. Leveraging the 3I design thinking model, the study emphasizes the importance of inspiration, ideation, and implementation in developing effective AR solutions. Through user interviews and iterative design processes, the research identifies key insights into user preferences and learning styles, highlighting the need for practical, interactive educational methodologies. The resulting AR tool features intuitive guidance, task management support, safety reminders, troubleshooting assistance, training resources, and performance tracking functionalities, aligning with the principles of human-centric augmentation. The study underscores the significance of integrating human-centric values with technological advancements in fostering a proactive learning attitude among operators in smart manufacturing environments.

Refining the implementation research logic model: a citation analysis, user survey, and scoping review protocol.

The Implementation Research Logic Model (IRLM) aids users in combining, organizing, and specifying the relationships between important constructs in implementation research. The goal of the IRLM is to improve the rigor, reproducibility, and transparency of implementation research projects. The article describing the IRLM was published September 25, 2020 (Implement Sci, Vol 15); it has since been highly cited and included as a required element in multiple funding opportunity announcements from federal agencies. The proliferation of IRLM use across dissemination and implementation research projects and practice provides an excellent opportunity to examine applications across a variety of different contexts. This protocol will result in a description of the impact of the IRLM on the field of dissemination and implementation science and guidance on refinements to the IRLM to increase its utility and impact through (1) a citation analysis, (2) a scoping review, and (3) user surveys and interviews. This protocol follows the Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for scoping review reporting guidelines (PRISMA-ScR). We plan to conduct a citation search and analysis of the Smith et al. 2020 article and a scoping review. The review search will be conducted in Medline, Embase, CINAHL Complete, Cochrane Library, APA PsycINFO4, ProQuest Dissertations & Theses Global, Scopus and Web of Science Core Collection., and grey literature will be searched to identify studies that use alternative logic models for implementation research. A survey will be developed from the findings of the scoping review and administered to individuals who used the IRLM. Semi-structured interviews will then be conducted with a sample of survey respondents to provide an opportunity for sequential mixed-methods analysis to achieve a deeper understanding of needed IRLM refinements and recommendations. Ethics approval for the scoping review and citation analysis is not applicable as only data from published literature will be used and no original data will be collected. For the survey, IRB will be completed once items are developed from the results of the scoping review and citation analysis. Results will be disseminated through peer-reviewed publications, conference presentations, and via online tools. This protocol was registered with OSF, https://osf.io/y94bj (1).

An Intervention Framework for a Business Context: A systemic design case of sustainable parenthood

This study explores the application of systemic design approaches used in a complex commercial context to create positive and sustainable change. The case study was a business case on sustainable parenthood, in which the company tried to balance its ambitions for environmental sustainability with the need to survive in a highly competitive market. In close collaboration with the internal business company stakeholders, a causal-loop diagram was created. The diagram mapped relations between global relevant trends for emerging young adults within the DACH market, sustainability, and parenting as a business. Leverage points for systemic change were identified which were explored through in-depth user interviews (n=10). This process eventually identified ten systemic insights, translated into insight cards to facilitate business actions. Based on these combined approaches, the MINT framework (Mapping Interventions and Narratives for Transformation) was developed, with a strong emphasis on co-creation, iteration, translation, and communication of systemic interventions. However, while the internal business stakeholders and company representatives appreciated the bird’s eye view that systemic design gave them, they were challenged by the methods’ abstract language and translation of systemic insights into concrete action. To address this, the developed framework utilized systemic design artefacts such as a storytelling map and user-centred insight cards to facilitate a more comprehensible systemic design approach. Overall, this study provides a first attempt at creating an actionable systemic design framework that can be used in commercial settings to promote positive systemic change. Future research will require further validation.

RETHINKING THE SOCIAL IN SOCIAL MEDIA

This paper makes an argument for the value of including sexual sites in definitions and analyses of social media. Building on interview data (four developer interviews and 56 user interviews) from three North European sexual platforms (Darkside, Alastonsuomi and Libertine.Center) devoted to nudity, sex, and kink, it examines the implications of defining sex platforms as social media and the analytical avenues that the inclusion of sexual sites opens up for understanding forms of sociability within them. We start by mapping the studied platforms as built infrastructures that shape and constrain sociality, with a particular focus on developer dialogue with the broader social media ecosystem. We then discuss how these built spaces are used and experienced as “socio-sexual silos” with a particular focus on notions of safety. Finally, we consider what this means for sociality on social media and propose “context promiscuity” as a conceptual aid for unpacking this.

EntangleVR++: evaluating the potential of using entanglement in an interactive VR scene creation system

Interactive digital stories provide a sense of flexibility and freedom to players by allowing them to make choices at key junctions. These choices advance the narrative and determine, to some degree, how the story evolves for that player. As shown in prior work, the ability to control or participate in the construction of the narrative can give the player a high level of agency that results in a stronger sense of immersion in the narrative experience. To support the design of this type of interactive storytelling, our system, EntangleVR++, borrows the idea of entanglement from quantum computing. Our use of entanglement allows creators and storytellers control over which sequences of story events take place in correlation with each other, initiated by the choices a player makes. In this work, we evaluated how well our idea of entanglement enables creators to easily and quickly design interactive Virtual reality narratives. We asked 16 participants to use our system and based on user interviews, analyses of screen recordings, and questionnaire feedback, we extracted four themes. From these themes and the study overall, we derived four authoring strategies for tool designers interested in the design of future visual interface for interactively creating virtual scenes that include relational objects and multiple outcomes driven by player interactions.

Differences Between the Perception and Use of Virtual Reference Services for Complex Questions

Differences Between the Perception and Use of Virtual Reference Services for Complex Questions

Assessing user satisfaction determinants for ideal interior programming in public libraries of Dubai

ABSTRACTThis study aims to provide essential data for the interior design program of new public libraries in Dubai by investigating user satisfaction with interior space characteristics. To achieve this objective, a survey was conducted among users of six public libraries in Dubai, and self-filling questionnaires of 42 questions were collected from 280 participants. The survey findings indicate that public libraries in Dubai are mainly used for educational purposes, with differences in space usage patterns among age groups. Those in their teens and twenties mainly used the General Reading Room, the Cultural Data Room by those in their thirties, and the Electronic Information Room by those in their forties and older. Users’ satisfaction with public library spaces differed based on gender and age groups. Men expressed higher satisfaction levels than women, and the Electronic Information Room received the highest satisfaction rating. The General Reading Room and Cultural Data Room had the least satisfactory interior design, while satisfaction with the Electronic Information Room was relatively high. The survey also revealed that users’ furniture arrangement preferences varied, with most students favoring the face-to-face seating arrangement. The study findings can serve as primary data for creating new public libraries in Dubai that cater to diverse user perspectives and requirements. However, further research is needed to obtain more in-depth insights, such as increasing the number of cases and conducting user interviews based on gender, profession, and age.

Development of a Digital Health Intervention to Support Patients on a Waitlist for Orthopedic Specialist Care: Co-Design Study.

The demand for orthopedic specialist consultations for patients with osteoarthritis in public hospitals is high and continues to grow. Lengthy waiting times are increasingly affecting patients from low socioeconomic and culturally and linguistically diverse backgrounds who are more likely to rely on public health care. This study aimed to co-design a digital health intervention for patients with OA who are waiting for an orthopedic specialist consultation at a public health service, which is located in local government areas (LGAs) of identified social and economic disadvantage. The stakeholders involved in the co-design process included the research team; end users (patients); clinicians; academic experts; senior hospital staff; and a research, design, and development agency. The iterative co-design process comprised several key phases, including the collation and refinement of evidence-based information by the research team, with assistance from academic experts. Structured interviews with 16 clinicians (female: n=10, 63%; male: n=6, 38%) and 11 end users (age: mean 64.3, SD 7.2 y; female: n=7, 64%; male: n=4, 36%) of 1-hour duration were completed to understand the requirements for the intervention. Weekly workshops were held with key stakeholders throughout development. A different cohort of 15 end users (age: mean 61.5, SD 9.7 y; female: n=12, 80%; male: n=3, 20%) examined the feasibility of the study during a 2-week testing period. The System Usability Scale was used as the primary measure of intervention feasibility. Overall, 7 content modules were developed and refined over several iterations. Key themes highlighted in the clinician and end user interviews were the diverse characteristics of patients, the hierarchical structure with which patients view health practitioners, the importance of delivering information in multiple formats (written, audio, and visual), and access to patient-centered information as early as possible in the health care journey. All content was translated into Vietnamese, the most widely spoken language following English in the local government areas included in this study. Patients with hip and knee osteoarthritis from culturally and linguistically diverse backgrounds tested the feasibility of the intervention. A mean System Usability Scale score of 82.7 (SD 16) was recorded for the intervention, placing its usability in the excellent category. Through the co-design process, we developed an evidence-based, holistic, and patient-centered digital health intervention. The intervention was specifically designed to be used by patients from diverse backgrounds, including those with low health, digital, and written literacy levels. The effectiveness of the intervention in improving the physical and mental health of patients will be determined by a high-quality randomized controlled trial.

A Psychoanalysis of Player Unknown's Battlegrounds (PUBG) in the Context of India 2020–2021

AbstractThis article is based on field surveys and interviews among mobile users. It provides a heuristic framework for understanding the dynamics of violent content, recent issues regarding banning PUBG (player unknown's battlegrounds) video games, and the complex characteristics of its perspectives. More precisely, it brings up an explanation and relation between violence and certain video games primarily focused on mobile user gamers who play PUBG (or Free Fire or both). Furthermore, this study throws light on the hot debate of banning PUBG in India in 2020–21 and the context of oversimplified assumptions behind its ban. The entire frame of this article is based on individual interviews of mobile users and their thoughts and experiences on the matter. For this purpose, fifty interviews have been conducted among gamers–players who play PUBG, Free Fire, or both. Furthermore, this research will contribute to the video game debate that has been going on regarding the relation between violence and games which started as early as the 1970s (Kowert and Quandt 2021).

Open Creativity: Increased Creativity Due to Network Relationships in Coworking Environments

Positing that creativity is bolstered by greater levels of social relations with external agents, that arise through weak ties termed “open creativity,” we sought to advance knowledge of this process in coworking environments by placing emphasis on creativity as a phenomenon prior to innovation. In such an environment, creativity is then expanded through network relationships, through four increasing levels of interaction with external agents. In this qualitative, exploratory, and descriptive research, undertaken through the investigation of multiple cases, primary data were collected by observation and semi-structured interviews of users from three coworking environments located in a city in a developing country in Latin America. Open creativity emerges from the coworking environment’s characteristics and the actions and activities undertaken by users at the different levels of the establishment of open creativity. The implications of these findings for academics and managers are discussed.

MINDFUL UX DESIGN IN INDUSTRY 4.0: MITIGATING ADDICTION AND ENHANCING USER WELL-BEING INSOCIAL MEDIA AND AI ENVIRONMENTS

The rapid advancements in technology under Industry 4.0 bring forth both opportunities and challenges, particularly in User Experience (UX) design in social media and Artificial Intelligence (AI) environments. This research paper explores these dichotomies, focusing primarily on the role of UX design in mitigating addiction and enhancing user well-being. In this paper, authors begin by exploring the historical evolution of UX design and its increasing importance in the context of technological progression. We then discuss the psychological impacts of UX design on users, drawing a parallel between addictive characteristics of social media platforms and AI-based systems, and the deterioration of user well-being. Recognizing the gravity of the situation, we delve into the concept of 'Responsible UX Design,' a design philosophy that focuses on developing interfaces and systems that foster positive user behaviour while minimizing the risk of digital addiction. Authors present a comprehensive analysis of current strategies, practices, and policies related to responsible UX design in Industry 4.0 and discuss how these could be evolved for future. Drawing on a wide range of case studies, user interviews, and psychological research, the paper provides actionable recommendations for businesses, policymakers, and UX designers. These recommendations promote responsible design practices, discourage addictive design patterns, and encourage user-centric design approaches that improve digital well-being. Additionally, this paper provides a critical review of the challenges and potential ethical considerations in implementing responsible UX design. It introduces the concept of 'Digital Ethics,' which requires organizations and designers to uphold user well-being as a primary consideration during the design process. In conclusion, this research emphasizes the need for a paradigm shift towards responsible UX design, both as a moral obligation and as a competitive advantage in Industries 4.0. It advocates for an approach that balances user engagement with user well-being, and ensures that technological innovations enhance, rather than compromise, human lives. Unprecedented technical developments, including the fusion of social media platforms and artificial intelligence (AI), have been made possible by industry 4.0. User experience (UX) design now faces ethical and societal repercussions as a result of these developments. This paper provides a thorough examination of responsible UX design in Industry 4.0, with a particular emphasis on the growing usage of social media and AI tools. The research emphasizes the significance of ethical issues while examining recent information, trends, and best practices in UX design. Unprecedented technical developments, including the fusion of social media platforms and artificial intelligence (AI), have been made possible by industry 4.0. User experience (UX) design now faces ethical and societal repercussions as a result of these developments. This article provides a thorough examination of responsible UX design in Industry 4.0, with a particular emphasis on the growing usage of social media and AI tools. The research emphasizes the significance of ethical issues while examining recent information, trends, and best practices in UX design.

User behaviour and hoax information on social media case of Indonesia

The present study examines the influence of user behaviour on the propagation of deceptive information on social media platforms within the Indonesian setting. It specifically focuses on the ramifications of such behaviour on political, health, business competition, and environmental matters. The beginning of the study highlights the gravity of the dissemination of hoaxes on social media platforms, attributing it to the algorithms that prioritise information that is engaging, frequently characterised by provocative or sensationalised headlines. The methodology section discusses how we adopted a mixed-methods approach to examine both quantitative data from social media metrics and qualitative data from user interviews. Additionally, network analysis was used to identify disinformation dissemination across platforms. The findings suggest that hoaxes spread quickly because they grab users' attention better than real information. Our research also shows that these fraudulent schemes can increase social strife, anger, and prejudice against certain groups or people, tarnishing their social standing. Our research shows that in democratic nations like Indonesia, where freedom of expression is important, incorrect information is often used for electoral gain. Our analysis shows that users need better digital literacy to handle this issue. Training people to spot fake news is one way to combat the growing problem of disinformation.

Simplifying molecular testing through electronic order entry

Abstract Our solid-tumor molecular laboratory receives more than 3,000 orders each year, with about two-thirds coming from internal providers. Before this project, molecular tests were ordered using one of two different paper forms, which the care team then faxed or e-mailed to the Genetics Preanalytical Service (GPS). These requests led to frequent modifications and cancellations due to the complexity of molecular testing. A small fraction of requisitions were lost due to transmission errors. We undertook a project to design, develop, and implement computerized physician order entry (CPOE) in Epic (Epic Systems Corp., Verona, WI) and Sunquest (Clinisys, Tucson, AZ). We conducted extensive interviews with the directors of the molecular lab, laboratory medicine IT, GPS, anatomic pathology staff, laboratory scientists, laboratory genetic counselors, oncologists, clinicians, and nurse coordinators. The order itself and other technical changes underwent iterative review and testing by a subset of interviewees. Five oncologists participated in formal beta-testing. The user interviews allowed us to produce a detailed process diagram that drew attention to specific areas of repetition or risk. We proposed a new workflow that would eliminate repetition, provide redundant order-tracking, and automate some lab processes. Once approved, we built the electronic order in Epic and modified existing laboratory programs and interfaces as needed. The process of placing an order, which previously typically involved both nurses and doctors over several calendar days, was now being completed in fewer than 5 minutes by a single practitioner. Requisition status events were no longer created manually in Sunquest by GPS. Certain data-entry tasks were eliminated through the incorporation of label printers. Within one month of launch, more than 50% of somatic molecular orders arrived via CPOE, increasing to 90% within six months. At a rate of 125 CPOE orders per month, time savings range from 20 hours per month for GPS staff, 50 hours per month for nursing, and 20 hours per month for physicians. The success of this project demonstrates the feasibility of replacing a paper-based process for a complex test menu with CPOE. Due to the intricacies of molecular testing, such a change will undoubtedly involve multiple divisions. We attribute the success of this project to early involvement by key stakeholder groups, including developers; an extended testing phase to ensure reliability at roll-out; creation of straightforward reference documents; and rapid response to user questions, especially during the first weeks post-launch.

Analyzing AI-Generated Packaging's Impact on Consumer Satisfaction With Three Types of Datasets

The study quantitatively examines how AI-generated cosmetic packaging design impact consumer satisfaction, offering strategies for database-driven development and design based on this evaluation. A comprehensive evaluation system consisting of 18 indicators in five dimensions was constructed by combining literature review and user interviews with expert opinions. On this basis, a questionnaire survey on AI-generated packaging design was conducted based on three types of datasets. In addition, importance-performance analysis was used to analyze the satisfaction of AI-generated packaging design indicators. The study found that while consumers are highly satisfied with the information transmission and creative attraction of AI-generated packaging design, the design's functional availability and user experience still have to be improved. It is suggested that the public model be combined into the data warehouse to build an AI packaging service platform. Focusing on the interpretability and controllability of the design process will also help increase consumer satisfaction and trust.

Research on cultural and creative design method of 2022 World Cup lamps based on AHP-FCE.

Through an in-depth study of Qatari culture, to explore the application of the essence of the unique national culture to World Cup creative design, and to provide new ideas and reference design framework and ideas for the integration of culture and World Cup creative design. Carry out design practice with Qatari culture, and discuss in detail the specific strategy of integrating national culture into the cultural and creative design of the World Cup. First, conduct user interviews based on grounded theory to collect and evaluate demand indicators and establish a hierarchical model, and then use the Analytic Hierarchy Process (AHP) to analyze user needs, construct design elements for the World Cup cultural and creative design, and calculate the weight of each design element to determine the design Ordering among elements. Finally, the optimal scheme is selected by scoring the scheme through fuzzy comprehensive evaluation method (FCE), so as to determine the final design scheme of the product. The article explores the specific practice method of integrating culture and design, and provides a solution reference for how to integrate excellent national culture into the World Cup cultural and creative design, which not only improves the cultural and spiritual connotation of the product, but also effectively realises the heritage and innovation of culture.

Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China

There is a large number of disabled people, and the number of disabled people will continue to grow in the future. With the booming development of the tourism industry, the demand for travel by disabled people is also increasing, but the travel experience of most disabled people is ignored. Developers of tourism mobile applications pay little attention to the travel needs of disabled people. Due to the lack of attention to this group, there is great room for improvement in the travel experience of disabled people. This article focuses on the needs of Chinese disabled people for mobile applications for tourism. Through user interviews and semantic analysis, this groups needs for application functions are studied. Then, through a questionnaire survey based on the Kano model, the priority of application functions is analyzed. This study believes that the psychological needs of disabled people to be respected should be the top priority, followed by the needs for affordability, safe travel, and convenient access to information, and finally, social needs.

Developing an Audit and Feedback Dashboard for Family Physicians: User-Centered Design Process.

Audit and feedback (A&F), the summary and provision of clinical performance data, is a common quality improvement strategy. Successful design and implementation of A&F-or any quality improvement strategy-should incorporate evidence-informed best practices as well as context-specific end user input. We used A&F theory and user-centered design to inform the development of a web-based primary care A&F dashboard. We describe the design process and how it influenced the design of the dashboard. Our design process included 3 phases: prototype development based on A&F theory and input from clinical improvement leaders; workshop with family physician quality improvement leaders to develop personas (ie, fictional users that represent an archetype character representative of our key users) and application of those personas to design decisions; and user-centered interviews with family physicians to learn about the physician's reactions to the revised dashboard. The team applied A&F best practices to the dashboard prototype. Personas were used to identify target groups with challenges and behaviors as a tool for informed design decision-making. Our workshop produced 3 user personas, Dr Skeptic, Frazzled Physician, and Eager Implementer, representing common users based on the team's experience of A&F. Interviews were conducted to further validate findings from the persona workshop and found that (1) physicians were interested in how they compare with peers; however, if performance was above average, they were not motivated to improve even if gaps compared to other standards in their care remained; (2) burnout levels were high as physicians are trying to catch up on missed care during the pandemic and are therefore less motivated to act on the data; and (3) additional desired features included integration within the electronic medical record, and more up-to-date and accurate data. We found that carefully incorporating data from user interviews helped operationalize generic best practices for A&F to achieve an acceptable dashboard that could meet the needs and goals of physicians. We demonstrate such a design process in this paper. A&F dashboards should address physicians' data skepticism, present data in a way that spurs action, and support physicians to have the time and capacity to engage in quality improvement work; the steps we followed may help those responsible for quality improvement strategy implementation achieve these aims.

Design of a portable device to improve confidence, stability, and sanitation during toilet self-transfers

Our team interviewed wheelchair users, physical therapists, and occupational therapists and identified toileting as a major challenge. Many wheelchair users feel unsafe performing toilet transfers, especially in public spaces, because existing transfer products do not meet users’ needs. We identified independence, portability, stabilisation, ease of use, and sanitation as important factors based on user interviews. We produced a weight-bearing prototype and refined the design via user surveys used to validate our concept, assess user perception of the device, and inform us on how users would interact with it. When surveyed, 94.4 per cent of respondents indicated interest in using our Grip ‘N Go device.

A Perspective Taking Supported AR Learning Platform with a User Study on Learning Three-View Drawing

Perspective taking has various effects on students’ learning, including the development of innovative capabilities, improved communication efficiency in distance education, and enhanced learning performances in practical tasks. Current collaboration systems often provide only a single third-person or first-person perspective and require the placement of markers on physical objects to achieve perspective alignment. These limitations restrict users’ observation and participation in the collaboration process, resulting in a less-than-ideal experience. To address this issue, a perspective taking supported augmented reality collaboration learning platform centered around a general technology course is proposed in this article. Users have the ability to view each other’s perspectives and utilize various collaboration cues, including sketches, voice, models, gestures, and gaze. In addition, a comparative study was conducted for the first time, comparing the effects of different perspective collaborations on students’ learning performance, internal motivation, collaboration experience, and intention to continue using the system. The study revealed significant improvements in learning performance when using the proposed system. Students also reported higher levels of intrinsic motivation, better collaborative experiences, and a greater willingness to continue using the proposed system. User interviews further confirmed the preference for and enjoyment of the proposed system.