Six hairdressers who participated in a 10-week group mental health consultation and training program were compared with seven control hairdressers on pre- andposttests of an inventory designed to assess helping strategies. Although on the pretest both groups heavily used the strategies of advice giving and presenting alternatives, only program participants showed an increase in the response strategy named Reflection of feelings on the posttest. The consultation program included goals such as (a) maximizing helping effectiveness through modeling and (b) education about referrals within the local mental health network. It is suggested that training in interpersonal help giving be offered to other groups of informal caregivers. One major goal of the community mental health movement is to expand the helping services by using nonprofessionals. This use of paraprofessionals involves creating new roles within established institutional settings, or, as an alternative, using mental health consultation to train nonprofessionals to work outside of a traditional mental health setting. These people, sometimes called informal caregivers, have recently begun to receive increased attention from community psychologists (Caplan & Killilea, 1976; Collins & Pancoast, 1976), who point out that people in distress often take their problems to sympathetic individuals within their immediate psychological environment. Although these individuals work independently of mental health professionals and have no mental health training, nonetheless they play vital roles and in some strata of society may be the sole resource for interpersonally distressed peers (Collins, 1973). Hairdressers are a potentially valuable source of natural caregivers. The present investigation grew out of an interview survey of 90 hairdressers in the Rochester, New York, area (Cowen, Gesten, Boike, Norton, Wilson, & DeStefano, in press) designed to systematically examine the interpersonal help-giving behaviors of hairdressers, as well as to assess the type and extent of personal problems brought up by customers. The survey collected data about hairdressers' backgrounds, the types of customers the hairdressers contact, the nature of verbal interactions hairdressers have with their clients, and how the hairdressers deal with their clients' personal concerns. It was found that approximately one third of the time hairdressers spent talking to customers was devoted to discussion of moderate-to-serious problems and that the hairdressers wanted professional consultation in their roles as helpers. The present article describes a program to assess helping strategies of a subgroup of these hairdressers before and after participation in a 10-week health consultation and training experience.
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