Interpersonal Communication Competence Scale Research Articles

The impact of undergraduate occupational therapy students' interpersonal skills on their practice education performance: A pilot study.

Interpersonal skills such as active listening, verbal communication and body language are essential competencies for occupational therapists, and students are expected to demonstrate these skills when completing practice placements. To investigate whether interpersonal skills are predictive of occupational therapy students' practice performance. A cross-sectional study was conducted involving third and fourth year occupational therapy undergraduate students (n=70). Students' interpersonal skills were measured using the Interpersonal Communication Competence Scale (ICCS), Listening Styles Profile (LSP-R) and Active-Empathic Listening Scale (AELS). Students' practice performances at the mid-way and final points of their placements were measured using the Student Practice Evaluation Form-Revised (SPEF-R). The relationships between students' interpersonal skills and practice performance were examined using univariate and multi-variate regressions. Higher ICCS Interaction Management subscale scores predicted better SPEF-R Self-Management Skills at the mid-way point through practice placements (β=1.93, SE=0.76), and better Professional Behaviours (β=1.28, SE=0.64) and better Service Evaluation Skills (β=2.84, SE=0.95) at the final SPEF-R completion point. Higher ICCS Empathy subscale scores predicted lower SPEF-R Documentation scores at the mid-way point (β=-0.81, SE=0.38), while higher ICCS Supportiveness subscale scores predicted lower mid-way SPEF-R Service Provision scores (β=-2.84, SE=1.77). No ICCS subscale scores were predictive of the SPEF-R communication, co-worker communication and information gathering subscale scores. As well, LSP-R and AELS subscale scores were not predictive of the SPEF-R subscale scores. While predictive relationships were not found between occupational therapy students' communication, co-worker communication and information gathering skills, this preliminary evidence indicates that students' interpersonal skills (including interaction management and empathetic supportiveness) were predictive of some notable SPEF-R competencies (including Professional Behaviours, Self-Management, Documentation, Service Provision and Service Evaluation). Therefore, students' exposure to professional interpersonal skills should be incorporated into the curriculum of academic education programs with the aim of better preparing them for practice education.

Effect of Communication Competence on Self-Efficacy in Kaohsiung Elementary School Directors: Emotional Intelligence as a Moderator Variable

Modern schools are faced with enormous pressure and require educators to constantly grow professionally in response to various social changes. Thus, in the light of current challenges, this study examined the self-efficacy of elementary school directors. The relationships between and influences on communication competence, emotional intelligence (EI), and self-efficacy were investigated through the example of Kaohsiung elementary school directors, and the moderating effect of EI on the relationship between communication competence and self-efficacy was tested. This study employed a questionnaire survey through which an effective sample of 272 Kaohsiung elementary school directors was obtained. Research tools included Spitzberg and Cupach’s (1989) interpersonal communication competence scale, Tschannen-Moran and Gare-is’s (2004) principal sense of efficacy scale, and Wong and Law’s (2002) EI scale. Data was analyzed using SPSS statistical software. The results indicated 1) a significant positive effect of communication competence on self-efficacy; 2) a significant positive effect of EI on self-efficacy; and 3) a moderating effect of EI on the relationship between communication competence and self-efficacy.

동기강화상담 교육훈련 프로그램이 가정방문간호사의 의사소통능력과 직무효능감에 미치는 효과

Purpose: The purpose of this study was to examine the effects of Motivational Interviewing(MI) training program on communication skill and self-efficacy of home visiting nurses(HVNs). Methods: This study has a mixed-methods design that includes a one-group pre-post test study and focus group interviews(N=23). From April 16th to June 11th in 2014, total six two-hour sessions of MI training program were provided to the participants. The quantitative outcomes were collected using Global Interpersonal Communication Competence Scale(GICC-15) and Self-efficacy Scale, and the qualitative data were obtained by 5 focus group interviews. Group pre-post changes were evaluated by paired t-tests and the qualitative data were analyzed by content analysis method. Results: MI training program led to significant enhancement in communication skills(Z=-3.62, p<.001) and self-efficacy(Z=-3.67, p<.001). The qualitative study revealed that the participants had positive experiences to express empathy, support self-efficacy, and respect autonomy for their clients applying reflective-listening and affirmation skill. Conclusion: The HVNs who participated in the MI training program showed improved communication skills and self-efficacy in the quantitative and qualitative studies. A randomized clinical trial is needed to confirm the value of MI training program for HVNs.

A preliminary evaluation of the interpersonal music-communication competence scales

ABSTRACTWith the aim to develop and test a reliable and valid measure of communicative competencies in music for use in acquired brain injury rehabilitation settings, the interpersonal music-communication competence scale (IMCCS) was constructed, adapted from the interpersonal communication competence scale. Fifteen participants with medium to severe acquired brain injury, one music therapist and two blinded raters were involved in testing the IMCCS-Participant, the IMCCS-Therapist and the IMCCS-Rater versions of the scale. Before and after 20 music therapy sessions, each participant performed four music-based improvisational exercises in 1:1 sessions with the therapist (dialogue with the therapist, follow the musical ideas of the therapist, maintain musical phrases while therapist intentionally interrupt/challenge, and free improvisation with the therapist). Immediately following these improvisations, the participants and therapist completed the IMCCS. Two blinded raters completed the IMCCS-Rater after viewing video recordings of the exercises. Results revealed that the IMCCS-Therapist has good internal consistency (α = .89), the IMCCS-Participant has excellent internal consistency (α = .93), and the IMCCS-Rater has excellent internal consistency (α = .90). The two raters’ scores correlated significantly (r(26) = .54 to .73, p < .004), and a Cohen’s kappa analysis indicated a good agreement (Kw = .60). In addition, the correlation between the IMCCS-Rater and IMCCS-Therapist scores was adequate (r = .64, p = .005). All scales have satisfactory internal consistency and inter-rater reliability. These findings suggest that the IMCCS is a reliable measure of interpersonal communication competencies in music for people with acquired brain injury.

간호대학생의 의사소통 능력과 대인불안

Purpose: This study aimed to identify a relationship between the communication competence and social anxiety in nursing students. Methods: With a cross-sectional survey, a convenience sampling of 303 nursing students was taken from P-university in Y-city. The instrument for the study was a questionnaire that is consisted of the general characteristics, an Interaction Anxiousness Scale (IAS) and a Global Interpersonal Communication Competence Scale (GICC). Data was analyzed using descriptive statistics, t-test, one-way ANOVA, Kruskal-Wallis, Pearson's correlation coefficients and stepwise multiple regression with SPSS version 21.0. Results: The mean score of the IAS was and the GICC was . Communication competence significantly differed by the satisfaction of major (F=10.86, p=-.62), assertiveness (=-.18), interaction management (=.14) and efficiency (=-.13)- of communication competence's subcategories. Conclusion: It was found that communication competence has an influence on social anxiety. Therefore, education programs are needed to promote communication competence for a decline of social anxiety in nursing students.

A preliminary psychometric evaluation of the interpersonal communication competence scale for aquired brain injury

Primary objective: To evaluate the psychometric properties of two adapted versions of the interpersonal communication competence scale (ICCS) that were applied to people with acquired brain injury (ABI). Construct validity was tested for both new scales and a factor extraction was performed on the proxy-rating version aiming to establish if it revealed meaningful constructs.Methods: ICCS was translated from English to Danish language, pilot tested and slightly modified for use as a self-rating scale with people with ABI. A relative/staff version of the scale was also constructed for testing. Participants with medium-to-severe ABI self-rated their interpersonal communication skills using the modified ICCS. Cronbach Alpha test was performed on both scales followed by a correlation analysis.Results: Seventeen participants with medium-to-severe ABI and staff and relatives (n = 37) were involved in testing the ICCS-staff/relative rating and ICCS-self-rating. The ICCS-Staff/Relative showed an overall Cronbach alpha of α = 0.774 and the ICCS-Self-rating α = 0.675. A factor extraction of the ICCS-Staff/Relative revealed six meaningful sub-groups that corresponded well with the original ICCS. There was a low but significant correlation between the ratings performed by the two staff members most familiar with the participants (r = 0.280, p = 0.04).Conclusions: The ICCS-Staff/Relative revealed a good overall internal consistency, whereas the ICCS-Self-rating revealed acceptable internal consistency. The factor analysis of the proxy-rating revealed six meaningful sub-groups of interpersonal communication competencies.

Validação e adaptação cultural para o português da Interpersonal Communication Competence Scale

Objetivo: Validar e adaptar culturalmente a Interpersonal Communication Competence Scale para o português, trazendo uma nova ferramenta que possa ser utilizada pelos profissionais da área da saúde. Métodos: Estudo de validação descritivo e transversal com abordagem quanti-qualitativa. Foi realizada análise fatorial, análise de componentes principais com flag de 40 e avaliação da correlação interna por meio do Alpha de Cronbach. Resultados: A versão final da escala foi nomeada Escala de Competência em Comunicação Interpessoal e compôs-se por 17 itens e 5 domínios. O Alpha de Cronbach entre os cinco domínios foi de 0,71 e entre os itens foi de 0,82. Conclusão: A escala foi validada e adaptada em relação ao conteúdo e ao constructo com um bom índice de correlação entre os domínios e os itens.

Perceptions of Student Paramedic Interpersonal Communication Competence: A Cross-Sectional Study

Introduction Interpersonal communication skills are essential to the healthcare practitioner aiding in high quality, effective and safe clinical practice. Effective communication exerts a positive influence on the patient's physical and emotional status resulting in better patient outcomes and satisfaction. By identifying strengths and weaknesses, self-assessment of interpersonal communication skills can be used as an intervention tool to inform future curriculum renewal. The objective of this study was to identify paramedic students’ perceptions of their interpersonal communication competence. Methods Second year paramedic students from Monash University (Victoria) were invited to participate in a survey that asked them to record perceptions of their interpersonal communication skills using the Interpersonal Communication Competence Scale (ICCS). The ICCS is a 30-item unipolar questionnaire using a Likert scale ranging from 1 (almost never) to 5 (almost always). Mean and standard deviations (SD) were used to report results. Results Fifty-six second year paramedic students participated in the study. Participants were predominantly aged less than 25 years (85.7%) and male n=36 (64.3%). Students reported ‘often’ or ‘almost always’ for the items: ‘I put myself in others’ shoes’, n=46 (82%), mean=3.98 (SD 0.59); and, ‘I let others know that I understand what they say’, n=45 (80%), mean=3.96 (SD 0.66). Students reported ‘sometimes’, ‘often’ or ‘almost always’, for the items: ‘I have trouble convincing others to do what I want them to do’, n=55 (98%), mean=3.5 (SD 0.63); and, ‘My mind wanders during conversations’, n=41 (73%), mean=3.05 (SD 0.88). Conclusion Preliminary results suggest that student paramedics self-report their interpersonal communication skills highly apart from areas related to assertiveness and listening skills. These results could be indicative of student age, personality or experience level and warrant further research with larger sample sizes.

보육교사의 의사소통 능력, 대인관계 유능성, 그리고 가정연계 효능감이 부모-교사 협력에 미치는 영향

This study examined the characteristics of early child care teachers and the ways this influences their abilities to promote the parent-teacher partnerships. 266 early child care teachers participated in this study. Parent-teacher partnerships, communication competence, interpersonal competence, and teacher efficacy in enlisting parental involvement were measured by means of The Caregiver-Parent Partnership Scale, Global Interpersonal Communication Competence Scale, Interpersonal Competence Questionnaire and selected elements of the Teacher Self-efficacy Scale. The results indicated that parent-teacher partnerships were significantly different in terms of the characteristics of teachers. The hierarchical multiple regression analysis revealed that the communication competence, interpersonal competence, and teacher self-efficacy significantly predicted the type and quality of parent-teacher partnerships. In conclusion, improving the effectiveness of parent-teacher partnerships seems heavily dependent upon the quality and personal abilities an beliefs of early child care teachers.

Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

Purpose: This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations. Methods: The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0. Results: The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27). Conclusion: The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

Development of a measure of interpersonal communication competence

This article reports the development of a self‐report Interpersonal Communication Competence Scale (ICCS) that taps 10 dimensions of competence: self‐disclosure, empathy, social relaxation, assertiveness, interaction management, altercentrism, expressiveness, supportiveness, immediacy, and environmental control. First, we created the ICCS, reducing the number of items from an original 60 to 10. Then we established concurrent validity of the scale by looking at the ICCS's relationship to cognitive and communication flexibility.

Test of a self‐efficacy model of interpersonal communication competence

Self‐efficacy is the belief or confidence people have in their ability to achieve their goals. This study tested a path model involving past communicative experience, situation difficulty, self‐efficacy, interpersonal communication competence, and interpersonal communication outcomes. We found that self‐efficacy mediated the effect of past experience and situation difficulty on interpersonal communication outcomes. Interpersonal communication competence directly effected rewarding, satisfying communication. The study also provided concurrent validity information on the Interpersonal Communication Competence Scale, a skills measure of competence that taps 10 dimensions of the construct.