Internal Perspective Research Articles

Revolutionizing Global Business Excellence Through the Balanced Scorecard Success

This study evaluates PT Berkah Berabu Limpah's performance using the Balanced Scorecard method. It collects qualitative data from primary and secondary sources and analyzes it across Financial, Customer, Internal Business Process, and Learning and Growth perspectives. Results indicate good overall performance but suggest improvements in customer focus and employee training for enhanced competitiveness. Implementing Balanced Scorecard comprehensively is recommended for better performance management. This research contributes to understanding performance evaluation methods for strategic decision-making. Highlight: Integrated Performance Analysis: Evaluates PT Berkah Berabu Limpah holistically using Balanced Scorecard. Customer Centricity Emphasis: Highlights need for enhanced customer focus and satisfaction. Strategic Decision Support: Balanced Scorecard aids in informed, strategic decision-making processes. Keyword: Performance Evaluation, Balanced Scorecard, Qualitative Analysis, Customer Focus, Strategic Decision-making

Pengenalan Balanced Scored sebagai Organisasi Bisnis

Performance measurement is an essential thing for a company. To become the winner in this global competition world, the company has to show a performance improvement from period to period. Recently, financial performance measurement is not enough to reflect the real business performance. That why Kaplan developed Balanced Scorecard Concept. The Balanced Scorecard Concept measure the organization’s performance through four perspectives that are the financial perspective, customer perspective, internal business process perspective and learning and growth perspective. In dead, the Balanced Scorecard Concept is a concept in translating strategy into action to achieve organization’s gool in the long term. The action is measured and controlled continually. This article count on the implementation of the Balanced Scorecard Concept in some companies in USA. Many problems a difficulties which occur on the implementation of the concept could became opinion and suggestions for some companies who want to implement the Balanced Scorecard. However, Balanced Scorecard will help organizations (companies) to measure their performance more comprehensive and accurate.

PRELUDE FOR A SUCCESSFUL DIGITAL TRANSFORMATION: EMPIRICAL EVIDENCE FROM INDIAN TELECOMMUNICATION SERVICE PROVIDER

Despite an increased focus on digital transformation, the telecommunication industry has, thus far, seen limited success regarding the effective transformation of its constituent organisations, both globally and in India. Indian telecommunication service providers (TSP) in particular face tremendous pressure to transform successfully in order to leverage the benefits of digital transformation and meet the current business challenges. This research proposes factors from internal organizational perspective that are essential for the successful transformation. This study has developed a research framework grounded in multiple theories (Resource Based View, Dynamic Capabilities and Disruptive Innovation) and based on detailed literature review. The research model was tested using responses from a robust sample of 294 domain experts in the Indian telecommunications industry. Empirical results indicate that Digital Capabilities, Digital Strategy and Corporate Level Data Strategy has strong significance on the successful Business Performance, followed by IT Function Transformation, and Digital Innovation.

The Impact of a Company’s Management Strategy on Its Profitability, Stability, and Growth: A Focus on the Information Security Industry

This study concentrated on a business report that typically reveals a company’s non-financial information, aiming to uncover its strategic direction. Using text-mining techniques, the research extracted and analyzed the report’s overview sections, identifying key strategic themes categorized into the financial, customer, learning and growth, and internal process perspectives. The empirical analysis applied a two-stage model to assess how shifts in company strategies affect profitability, stability, and growth. This research provided insights into the management strategies and financial metrics within the information security sector, examining how strategic priorities shape financial health. The findings were as follows. Firstly, companies emphasizing financial strategies in their reports tended to exhibit higher profitability. Secondly, those focusing on customer-oriented strategies also reported greater profitability. Thirdly, companies prioritizing internal processes demonstrated increased organizational stability. Fourthly, an emphasis on learning and growth strategies was associated with lower stability but higher growth potential. This paper contributes to the field by offering a method to quantitatively analyze qualitative textual data, providing a more precise approach to understanding management strategies through direct content analysis of business reports. It also highlights the specific financial and strategic characteristics of information security firms, a relatively under-researched area, thereby offering valuable guidance for these companies in terms of strategic planning.

Faktor-Faktor Yang Mempengaruhi Terjadinya Permasalahan Pada Ekonomi Makro Islam Di Indonesia

Macroeconomic problems are complex and multifaceted issues whose causes include several factors. The main focus of this research is on the factors that cause macroeconomic problems both from an internal and external perspective. Internal factors include national income, fiscal policy, poverty, and inflation. Low national income can hamper economic growth and worsen social welfare. Ineffective fiscal policy can result in budget imbalances and waste of resources. Widespread poverty can reduce people's purchasing power and increase social instability. High inflation can erode the value of the currency and people's purchasing power, thereby worsening economic conditions. Meanwhile, external factors that influence the macro economy include international trade and foreign exchange rates. Unbalanced international trade can lead to trade deficits and dependence on imports.

How Digital Transformation Enables Corporate Sustainability: Based on the Internal and External Efficiency Improvement Perspective

The promotion of the simultaneous advancement of digitalization and sustainability has emerged as a crucial concern for achieving high-quality economic growth within the framework of the ‘dual-carbon’ objective. Based on the micro data of Chinese A-share listed companies between 2009 and 2022, this paper systematically examines how digital transformation affects the ESG performance of enterprises in order to explore the effective path for digitalization to promote the sustainable development of enterprises. The results indicate that implementing digital transformation can enhance the ESG performance of enterprises, which in turn boosts their capacity for sustainable development. The test of the mechanism indicates that enhancing internal total factor productivity and optimizing external financial allocation efficiency are the key strategies for driving ESG performance improvement in companies through digital transformation. Further analysis reveals that the improvement effect of digital transformation on corporate ESG performance is more prominent in state-owned enterprises, non-heavily polluted industries, central and western, and low-marketization regions. In addition, while digital transformation enhances the ESG performance of enterprises themselves, it also creates beneficial ripple effects on the ESG metrics of their suppliers and customers, ultimately boosting the sustainable growth of the entire supply chain. The conclusions of this paper help to deepen the potential value of digital transformation and provide policy and practical insights for achieving sustainable economic development.

Epistemic Injustice in Deliberative Mini Publics

The foundational principles of deliberation rest on citizens meeting as political and moral equals. If wetake them seriously, we need to consider the exclusion that arises from power asymmetries. These canlead to some groups being absent from decision-making processes, but often they are excluded evenwhen they are present. This exclusion can be conceptualised as internal exclusion, which is the way inwhich some people—typically members of marginalised groups—speak and are heard and believed less inpolitical communication. In this article, I make two claims. First, I argue that we should distinguish twokinds of internal exclusion: symbolic and epistemic. While symbolic internal exclusion describes the wayin which some groups are greeted and acknowledged differently than others, epistemic internal exclusionhappens when some people are believed and heard less. I will argue that the latter conception can befleshed out most productively with theories of epistemic injustice, as this body of work considers thespecifically epistemic dimension of systems of oppression. To illustrate the benefits of this approach, I willapply it to deliberative mini-publics, which are becoming increasingly institutionalised and consequentlyhave a greater influence on public policy. The three design features I discuss are group composition andfacilitation, agenda setting and choice of experts, and the relationship between rhetoric and persuasion.I will show how the epistemic internal exclusion perspective helps to analyse and identify the aspects ofdeliberative practice that exclude marginalised groups from influencing the discussion and the outcomesfairly.

A theoretical framework for platform-to-platform cooperation: a multi-case study from China

PurposeThis study explores the factors that influence platform-to-platform cooperation (PPC) and designs a theoretical framework for platform research.Design/methodology/approachThis multi-case study includes a combination of exploratory and explanatory case studies.FindingsFrom the internal factor perspective, channel integration capability, technology-based order matching capability and service innovation capability positively affects the PPC. From the perspective of external factors, the impact of a new platform entry on the PPC depends on market power and complementarities between platforms in the supply and value chains. Diversity of demand also has a positive effect on the PPC, which is moderated by network externalities. It is worth noting that the incumbent platform prefers to diversify its services for collaborating platforms with a higher level of cooperation. In addition, the higher diversity of demand, the stronger the service innovation capability, which indirectly impacts cooperation positively.Originality/valueThe PPC has gained immense popularity in recent years. However, no scholars have investigated the factors influencing the PPC decisions, which warrants further exploration. This study sheds light on the factors and mechanisms that influence the PPC from both internal and external perspectives.

Integration of balanced scorecard and analytical hierarchy process to measure the performance of supporting unit in aircraft maintenance service companies

Dynamic and challenging business environment in the aircraft maintenance services industry require company to survive and ensure business continuity. To realize effective performance, performance measurement is needed as a management system for managing and controlling performance. The purpose of this research is to measure the performance of supporting unit at PT. XYZ by using balanced scorecard framework that is integrated with AHP. The steps in this research includes identification strategy objective, identification key performance indicator (KPI), design and measure performance using integrated balanced scorecard and AHP. The method used in this study combines quantitative data with the Analytical Hierarchy Process (AHP) approach. The AHP method is used for KPI weighting. The design of KPI weights for each perspective in balanced scorecard are 42,3 % for the learning and growth, 33,5% for internal business process, 17,3% for financial, and 6,8% for the customer perspective. The results of supporting unit performance show the lowest score in the learning and growth perspective with average performance indicator, while in internal business process, financial and customer perspective have good performance indicator. The result of measuring total performance of four perspective are 74,5% which indicates that the performance of PT.XYZ’s BSC is in the good enough category.

Exploring the effects of digital transformation from a dual (internal vs external) marketing management perspective

PurposeThis paper sheds light on the factors facilitating the digital transformation (DT) of companies, examining the empirical evidence according to a new and original dual lens: the internal and external marketing management perspective.Design/methodology/approachThrough an explorative research design based on semi-structured interviews, we investigate the perceptions of some managers involved in managing the DT of their own companies.FindingsThe findings, organized from an internal and external marketing perspective, show how DT requires efforts in nurturing: (1) its organizational and cultural nature; (2) new managerial skills and e-leadership. These factors activate DT as an accelerator of (3) production processes and service provision and (4) competitive strategies.Practical implicationsOur findings underscore critical practical implications for organizations embarking on a DT journey. Firstly, managers should prioritize creating a culture that encourages employees to embrace change and technology. Secondly, recognizing the importance of new managerial skills and e-leadership, managers need to invest in developing the expertise to effectively lead DT efforts. The related skills encompass digital literacy, change management and the ability to inspire and guide teams through the complexities of a DT.Originality/valueThis paper suggests that organizations should holistically approach DT, focusing on culture, leadership and strategic deployment of digital tools. The proposed dual lens offers a valuable and simple answer for academics and practitioners to effectively frame the internal dynamics and external factors shaping DT.

Internal and External Processes Improvement, a New Dimension of Balance Scorecard and Its Impact on Organizational Performance

Abstract When talking about performance, financial aspects come first. Besides that, when organizational performance is the main subject, redesign of the processes, inputs and outputs analysis are various aspects taken into consideration. Financial indicators such as return of investment and earnings per share are no longer enough. Nowadays, process measurement, change management initiatives, risk analysis, stakeholder engagement, innovative financial measures, people learning and development, organizational culture orientation toward global trends, as well as KPI’s commitment are dimensions and future perspectives of the new approach of organizational success. This research will present the way an instrument as Balance Scorecard can secure competitive advantage and improve organizational performance by linking strategic goals, operational performance indicators and stakeholder’s enlarged participation. The research methodology questioned the perception related to balance scorecard main directions within companies belonging on the automotive and manufacturing industry. The four dimensions of Original Balance Scorecard model – financial perspective, customer perspective, internal business perspective and innovation and learning perspective – applied at all levels within the organization generate better measurable results, with a positive impact on people engagement and responsibility. The new proposed dimension, stakeholders’ participation gives substance on organization’s way of defining its purpose on the societal market that it belongs to.

SUSTAINABILITY VALUES: A COMPREHENSIVE FRAMEWORK FOR ADULT EDUCATION

Sustainability means prioritising the needs of all life forms and of the planet by ensuring that human activity does not exceed planetary boundaries. Adult education plays an important role in empowering adult learners to foster sustainability and its values. Sustainability competence is guided by sustainability values. Competence is considered as an educational category, thereby adult education is aimed at infusing sustainability values into adult learning. However, sustainability values are an under-explored area in scientific literature. Only sustainability values for children have been listed. The aim of this research is to analyse sustainability values in scientific literature underpinning the creation of a framework of sustainability values to be embedded into adult education. The exploratory research is employed in this work as there is no well-defined framework of sustainability values. Scientific literature review as a method of investigation is deployed. Obtained data are processed via content analysis. A novel framework of inter-related sustainability values was created. The novel framework is based on the principles of interconnectedness and interdependency of sustainability values. The framework categorizes sustainability values from the external and internal perspectives. A new research question has been formulated: What are modern methods to foster adult learners’ sustainability values?

The Validity of a Deed of Sale and Purchase Made by a Official Certifier of Title Deeds Before the Land and Building Acquisition Duty (BPHTB) is Paid

Land is one of the most important properties for the community and the state because it is very vulnerable to disputes and conflicts involving various parties. In land sale and purchase transactions, land buyers are required to pay the tax on Acquisition of Land and Building Rights (BPHTB) in advance personally before the binding of the sale and purchase deed. In practice, people often entrust BPHTB payments to the Official certifier of title deeds (PPAT) by considering the efficiency of the time and process, it is not uncommon for PPAT to assist and represent in terms of tax payments, especially BPHTB. However, PPAT’s authority is actually only limited to making deeds regarding land rights or property rights over apartment units located in its working area as explained in Government Regulation Number 37 of 1998 concerning Regulations on the Position of Official certifier of title deedss which was later amended by Government Regulation Number 24 of 2016. The research uses the Juridical-normative method (legal research), namely legal research using legal norms as the object of research based on an internal perspective that is able to provide legal arguments when conflicts, vagueness, or legal vacuum are found.

NEXUS BETWEEN ENTERPRISE RISK MANAGEMENT PRACTICES AND BUSINESS PERFORMANCE METRICS: EVIDENCE FROM SELECTED PHARMACEUTICAL COMPANIES IN LAGOS STATE, NIGERIA

Enterprise risk management practices are key instrument for enhancing the business performance metrics of any business entity, especially pharmaceutical firms. This study examined the nexus between enterprise risk management techniques and business performance metrics (financial perspectives, customers’ perspectives, internal business process, and learning and growth perspectives) among selected pharmaceutical companies in Lagos State. The study adopted a cross-sectional survey design cum double sampling techniques comprising purposive and convenience. The study further employed a structured questionnaire to gather data from a sample size of one hundred and sixty-four (164) participants. For descriptive statistic, simple regression technique was adopted in the data analysis. The study revealed the positively low relationship between enterprise risk management practices and business performance metrics of selected pharmaceutical companies in Lagos State, Nigeria. The study recommended that pharmaceutical companies should develop ERM framework that would provide a systematic method for detecting, evaluating, controlling, and overseeing risks. Furthermore, it is crucial to foster a culture of risk consciousness inside these organisations, wherein senior executives exhibit their dedication to risk management as an integral aspect of the business ethos. These officials should promote cooperation and transparent communication with different departments and external stakeholders, such as regulators, customers, and suppliers, to aggressively tackle risks.

Influencing Factors and Prevention of Enterprise Debt Default Risk

In recent years, our country enterprise debt default phenomenon is frequent. In view of the debt default phenomenon, the academic circle has made rich research on the factors influencing the risk of enterprise debt default. However, the existing research results are still lacking in the aspects of review articles and risk prevention. Based on this, this paper makes a comprehensive review of the factors affecting corporate debt default from both internal and external perspectives, and puts forward corresponding preventive measures.

The Model of Sustainability Balanced Scorecard and Supply Chain in Port Management for Tourism

The development of ports for the sake of tourism is one of the key strategies in developing and strengthening a solid foundation in the tourism industry. The integration of a supply chain into port management for the purposes of tourism that is sustainable balanced can be used as a model for planning sustainable port development for tourism purposes. However, there are scarcely any studies on this topic, while plenty focus on the general concepts involved. To fill this gap, this article presents a model of a Sustainability Balanced Scorecard for ports. The author proposes a new approach to planning port development and supply chain management for tourism, particularity to provide recommendations and further our understandings of the relationships involved in the Sustainable Balanced Scorecard from the stakeholder perspective, the learning and growth perspective, the internal process perspective, the financial perspective and the environmental perspective. Using these five perspectives, the literature review identifies 56 indicators of 15 factors that can be used in the model. Therefore, this research helps to enhance and develop sustainable and efficient conditions in tourism while reducing future risks. Moreover, the research enables stakeholders to gain an understanding of and knowledge about the sustainable development and management of ports and for tourism. The insights can be applied in policy and strategy development according to the sustainable development goals (SDGs) to accommodate social movement, environmental risk and economic inequality.

Legal Design Patterns: New Tools for Analysis and Translations Between Law and Technology

Design patterns, a concept originated in urban architecture and adopted also in software engineering, provides a potential approach also for translations between law and technology. This approach will be examined and elaborated from various viewpoints in this topical collection, for which this introductory article provides an overall framework. Here, we discuss design patterns as documentations of living practice, which embed legal concepts, rules, and thinking and between internal and external perspectives to law. We argue that design patterns provide a structured format for interdisciplinary discussions and enhance problem-solving and self-reflecting capabilities of legal scholarship.

Strengthening Youth Resilience via Social Work Internship Placements within Boys and Girls Clubs: A Process Evaluation

Background: There is a growing mental health crisis among youth in the United States. The objective of the current study was to conduct a process evaluation of Strengthening Youth Resilience (SYR), a unique program aimed at decreasing youth anxiety and depression via social work internship placements within after-school programs in three historically underserved communities in a large city in Southern California. The SYR program utilizes the School Social Work Practice Model as a framework for interacting with youth within community settings by providing a tiered system of service delivery. Methods: Focus group discussions and interviews were used to examine the unique perspectives of social work interns, program leaders, and Boys and Girls Clubs of America (BGCA) staff. Results: Results emphasized the importance of trust, clear communication, and shared decisionmaking as a foundation for successful program site integration. Additionally, several unanticipated barriers to implementation arose, including difficulty obtaining informed parental consent to work individually with youth, challenges aligning internship schedules with the fluid structure of after-school programs, and the need for a private welcoming space to work. Conclusion: In conclusion, the SYR program successfully integrated within BGCA sites and was able to provide support to youth. BGCA sites expressed great satisfaction with the program and were eager to continue and expand upon their collaboration with the local university

In situ Electrical Impedance Tomography for Visualizing Water Transportation in Hygroscopic Aerogels.

The global water crisis demands immediate attention, and atmospheric water harvesting (AWH) provides a viable alternative. However, studying the real-time subtle relationship between water absorption, diffusion, and internal structure for hygroscopic materials is challenging. Herein, a dynamic visualization technique is proposed that utilizes an in situ electrical impedance tomography (EIT) system and a precise reconstruction algorithm to achieve real-time monitoring of the water sorption process within aerogels from an internal microstructural perspective. These results can be inferred that composites' pore sizes affecting the kinetics of their moisture absorption. In addition, the diffusion path of moisture absorption and the distribution of stored moisture inside aerogels exhibit intrinsic self-selective behavior, where the fiber skeleton of the aerogel plays a crucial role. In summary, this work proposes a generic EIT-based technique for the in situ and dynamic monitoring of the hygroscopic process, pointing to an entirely new approach regarding research on AWH materials.

Ten years of Industry 4.0 adoption: external and internal perspective in a systemic model towards Industry 5.0

PurposeThis study aims to provide a systemic and integrated view of how Industry 4.0 and its enabling technologies affect companies' internal and external environments. It offers a comprehensive view of the contribution about ten years after the start of the Fourth Industrial Revolution.Design/methodology/approachThe study performs a systematic literature review based on Industry 4.0 management literature. Analyzing the results of the 308 final papers in the sample made it possible to build a theoretical model to explain the contribution of Industry 4.0 to the internal and external environment of the company.FindingsThe results highlight the contribution of Industry 4.0 to the processes and environment of the company by providing a systemic and integrated view, highlighting the most applied enabling technologies and their internal, external, and combined usefulness in business processes.Research limitations/implicationsFinally, the paper provides a broad view of the Industry 4.0 topic ten years after its origin through an extensive literature analysis that allows us to highlight the significant studies and the areas still under-researched by researchers and opens the debate on the Industry 5.0 scenario.Originality/valueThe model makes it possible to appreciate the role of Industry 4.0 and its enabling technologies in companies in a broad and systemic view and to understand, from a managerial point of view, the interactions, synergies, and possibilities within processes and the reflection on the external environment.