Internal Process Improvement Research Articles

The use of mobile technologies by the elderly as challenges for innovative companies

Dynamic changes that are taking place in contemporary companies and their environment, development of information and communications technologies (ICT) create new human expectations and needs. Due to the global ageing of societies, increasingly more companies are treating the elderly as a key factor of their success, looking at innovation from the perspective of customer value and improvement of internal processes. The purpose of the article is to formulate the challenges faced by companies in the context of older people, and an attempt to define the attitudes of seniors towards innovation in the area of mobile technologies. The study is cross-sectional and can be used to create marketing strategies for managers of innovative.companies operating on the silver consumer market.

WORLD EXPERIENCE IN THE INTRODUCTION OF MODERN INNOVATION AND INFORMATION TECHNOLOGIES IN THE FUNCTIONING OF FINANCIAL INSTITUTIONS

The article reveals the essence of the concept of “financial innovations” and their features. The classification of financial innovations is given. The innovative models of the Ukrainian banking business development are analysed. The innovative developments of the world’s leading banks are systematized according to the version of the annual competition for the BAI-Finance Global Banking Innovation Awards held in Las Vegas. The innovative and information technologies in the work of financial institutions in the following areas are analysed: Product and Service Financial Innovation, Channel Financial Innovation, Financial Innovation in Social and Community Impact, Financial Innovation in Internal Process Improvement. Foreign experience and features of the development of the newest innovative information technologies in the financial services market are analysed. The subject of research is theoretical and applied aspects of the development of innovations and information technologies in the functioning of world-class financial institutions. The purpose of the article is to analyse and systematize foreign experience in the development of new innovative and information technologies in the financial services market. In the research, the authors used general scientific and specific methods, including: historical-logical, dialectical, deductive, analysis and synthesis, grouping, abstraction and formalization, benchmarking, generalizations and systematization. The article concludes that in modern rapidly evolving digitalization processes, financial innovations play an extremely important role and contribute to the economic development of countries. The authors point out that banking institutions need to focus their potential as much as possible on identifying priority digital and innovative initiatives, taking into account current challenges and threats. Finally, the effective use of specific financial innovations requires in-depth knowledge of the features of their operation and careful analysis of their consequences. The authors recommend the use of a cross-functional approach, which provides flexibility and the ability to transform change over time and is an important element in the process of implementing financial innovations. Taking into account the experience of leading banking institutions that actively implement innovative developments, the authors note that along with the benefits, financial innovations can cause new challenges and threats for all participants in this process. Researchers have shown that radical innovation can displace a dominant business model or technology and create a new market. According to the results of the analysis of innovative developments of banks around the world for the period 2015-2019, the authors found that financial innovations have changed their nature and are based on the latest digital technologies.

УПРАВЛЕНИЕ ПРОЕКТОМ РАЗРАБОТКИ ОРГАНИЗАЦИОННОЙ СТРАТЕГИИ

This article reveals the specifics of developing a corporate strategy using portfolio analysis, taking into account the current market situation, which has created a number of factors affecting labor produc-tivity, internal and external policies of organizations, using the example of the work of the "Vishnevii sad" theater. The information about portfolio analysis in the development of corporate strategy is presented from the point of view of strategic management. Both theoretical and practical data are given, including different ways of constructing portfolio analysis, rules and methods that can be implemented. Proposals for modifica-tion and improvement of internal processes taking into account the influence of extraneous factors, possible goals and results are presented.

Service Design Management and Organizational Innovation Performance

With the transformation of the industrial paradigm from the manufacturing industry to the service industry, many companies have utilized “service design” as an innovative performance tool to enhance customer satisfaction while increasing organizational efficiency. While interest in the use of service design or its methodology has increased in organizations, research on the factors that influence organizational innovation and performance through service design is lacking. Therefore, this study aims to explore which service design management factors affect service innovation performance. For empirical analysis, a survey was conducted on Korean companies applying service design methodologies, and hypotheses were verified through partial least square structural equations modeling (PLS-SEM). According to the analysis, top management support and customer focus influenced concept transformation, and stakeholder collaboration and customer focus affected process improvement. Conceptual transformation and internal process improvement were shown to have a positive impact on perceived service innovation. Finally, innovative service outcomes, through the application of service design, satisfied customers, which in turn increased organizational performance. This study has great significance in that it addresses the application of service design to management activities.

공식적 교육훈련 참여가 인적자원 경쟁력에 미치는 영향 - 팀 문제해결 참여의 조절효과 -

The purpose of this study is to ensure that the quantitative and qualitative participation of enterprises in formal training has a significant impact on human resource competitiveness. In particular, the team's level of problem solving and decision-making participation is expected to moderate the relationship between quantitative and qualitative participation in training and human resource competitiveness. The study of the performance of education and training was limited because the financial point of view was studied a lot. Because the performance of education and training is not directly affected by financial performance, it is necessary to study in context of the organization as a whole because it develops individual capabilities to demonstrate capabilities within the organization and affects the improvement of internal processes within the organization. In addition, it is necessary to demonstrate the effectiveness of education and training from a homogeneous perspective in the middle position of managers and workers, although the prior research was conducted mainly from the perspective of the enterprise's management or workers. To test the hypotheses, Human Capital Panel Survey (HCCP) Data were used for this study. Hierarchical regression analysis was conducted to demonstrate the impact of formal education training on human resource competitiveness and the control effect of team problem solving. The analysis showed that, among the independent variables for human resource competitiveness, the number of days to participate in training and the degree to which training opportunities are sufficient, did not have a significant impact, but the level of training opportunities had a significant impact.In other words, the number of annual training days, which can be said to be a quantitative aspect of employees' participation in education, did not affect the competitiveness of human resources, but in terms of the quality of educational participation, the recognition of the sufficiency and fairness of educational practice proved to have a positive impact on enhancing human resource competitiveness. The results of the study provide some implication. the quality factors of training should be considered in order to enhance the effectiveness of human resource competitiveness. In addition, when participation in team problem-solving in training was added in the impact on human resource competitiveness, the impact of sufficient training was moderated. It has been demonstrated that the opportunity for education and training has a more positive impact on human resource competitiveness if the team has a high degree of problem solving and decision-making participation. The team members actively participate in problem solving and decision making, suggesting that human resource competitiveness will be further enhanced by strengthening motivation and self-efficacy for education. Corporate managers need to create an organizational culture and structure in which team members actively participate in problem-solving or decision-making at the site, and emphasize the direction of these organizations to team leaders and team members. In this study, it is meaningful in that the team leader's perception of the results of education and participation in team problem solving was used as variables to explore effectiveness from a balanced, site-oriented perspective.

Feature: Beating the COVID-19 Surge: How Allina Health Doubled Its ICU Capacity in Eight Weeks.

Feature: Beating the COVID-19 Surge: How Allina Health Doubled Its ICU Capacity in Eight Weeks.

Firm enablement through outsourcing: A longitudinal analysis of how outsourcing enables process improvement under financial and competence constraints

The dominant view is that outsourcing is driven by efficiency considerations. We demonstrate that a different path to outsourcing originates from critical internal resource shortages. These shortages pose a critical dilemma; on the one hand outsourcing is a reasonably durable approach to solving resource shortages. On the other hand, the same resource shortages complicate the management of outsourcing and may create knowledge and evaluation problems. We empirically examine this dilemma and thereby add to the limited work on the enabling effects of outsourcing under resource constraints. We employ two rich and unique panel datasets of Australian firms observed over five-year periods, to test dynamic change models if firm-level financial and competence constraints induce outsourcing, and if this in turn enables internal process improvement. The results show that outsourcing indeed is associated with both financial and competence constraints, although the impact of these constraints differs over time. In turn, we find that increased outsourcing relates positively to contemporaneous and future process improvement. These findings thus shed a positive light on how outsourcing can enable firms to overcome constraints and realize internal process improvement.

AEO certification – necessity or privilege for supply chain participants

Purpose This study aims to investigate the motives for and the benefits of authorized economic operator (AEO) certification in the supply chain. Also, whether there are significant differences in the perception of the AEO status as a necessity or privilege among cargo owners and service providers. Design/methodology/approach The research design includes an international survey of 159 AEO-certified companies from four European Union (EU) countries performing various roles in the supply chain. The data are analyzed using quantitative methods, including factor analysis and analysis of variance. Findings Based on factor analysis, the research reveals the motives for and benefits of AEO certification. This reveals significant differences between two distinct groups of supply chain participants, namely, cargo owners and service providers. Service providers are mainly driven by the need to gain or maintain their competitive advantage and treat AEO certification as a standard that is required by customers. Cargo owners are relatively more focused on the improvement of internal processes and treat AEO certification as a privilege that helps them achieve a high level of efficiency. Originality/value The study fills the existing literature gap as it focuses on the differences between two distinct groups (cargo owners and service providers) in terms of their perception of the AEO certification. As empirical research in this area is scarce, especially at the cross-country level, this study also significantly complements knowledge on AEO certification in the EU.

Identification of challenges and a framework for implementation of the AMP/ASCO/CAP classification guidelines for reporting somatic variants

ObjectivesIn 2017, AMP, ASCO and CAP jointly published the first formalized classification system for the interpretation and reporting of sequence variants in cancer. The challenges of incorporating new variant interpretation guidelines into existing, validated workflows have likely hampered adoption and implementation in labs with classification methods in place. Ambiguity in assigning clinical significance across guidelines is grounded in differential weighting of evidence used in variant assessment. Therefore, we undertook an internal process-improvement exercise to correlate the two classification schemes using historical laboratory data. Design and methodsExisting clinical variant assignments from 40 consecutive oncology cases comprising 150 somatic variants were re-assessed according to the 2017 AMP/ASCO/CAP scheme. Approximately 50% of these were cancers of the gynecologic tract. ResultsOur laboratory-developed (GPS) classifications for ‘actionable’ variants and variants of uncertain clinical significance mapped consistently with the AMP/ASCO/CAP Tiers I-III. The majority of Level 1 variants were reclassified to Tier I (21/25; 84%) while all Level 2 and Level 4 variants were assigned to Tier II (9/9; 100%) and Tier III (17/17; 100%), respectively. The greatest variability was seen for GPS Level 3 variants, which was strongly influenced by TP53 interpretations. Ultimately, we found that most GPS Level 3 variants were classified as Tier III (77/99; 77.8%). ConclusionsOur internally developed 5-level classifications mapped consistently with the proposed AMP/ASCO/CAP 4-Tiered system. As a result of this analysis, we can provide a framework for other labs considering a similar transition to the 2017 AMP/ASCO/CAP guidelines and a rationale for explaining specific discrepancies.

Employee engagement and improvement as important principles of TQM in public health institutes

Quality assurance in public health presents one of the key factors in the quality of health service. Accordingly, there is increasing awareness of the need to integrate quality systems and their principles into the healthcare system. Their role is important in the context of quality assurance in accordance with patient requirements as well as in the process of improving the quality of health care service. They are essential for the successful implementation of a quality management system and refer to customer focus, leadership, engagement of people, process approach, improvement, evidence–based decision making, and relationship management. This paper presents the results of a study among Croatian Institutes of Public Health with regard to the level of implementation of quality principles related to employee engagement, improvement and internal customer focus. Analysis focused on the relationship between focus on internal customer (employees) and improvements as well as the employee engagement and improvement respectively. Results show there is a strong positive relationship between employee engagement and improvements, while between internal customer focus and improvement the relationship has not been verified. In the context of standardization of quality of public health services, the paper aims to expand theoretical knowledge about TQM principles, with the emphasis on the employee engagement, internal customer focus (employees) and process improvement. The results can serve as a basis for improving the existing practice of quality management system implementation in the public health sector, with emphasis on employees.

Management of competitiveness of the construction enterprises of the full cycle due to improvement of internal processes

Management of competitiveness of the construction enterprises of the full cycle due to improvement of internal processes

The influence of organizational culture, climate and commitment on speaking up about medical errors.

Speaking up about medical errors is an essential behaviour for nurses in pursuit of their goal of maintaining patient safety. This study was designed to understand how a hospital's culture and climate can impact a nurse's active behaviour in this important health care activity. Research shows that while medical errors happen frequently, there is great variability on whether these errors are reported. As such, organizational culture, climate and commitment as well as employee perceptions associated with the reporting process were investigated to determine their impact on participants' intentions to speak up about medical errors. Focus groups and one-on-one interviews were used to collect these data and were analysed using content analysis. Nurses in the hospital perceive and understand both the benefits and barriers to reporting medical errors. Commonly reported benefits include patient safety, promoting education and awareness, and the improvement of internal processes or systems. Barriers include an inefficient reporting system and organizational influences such as perceived consequences and unequal status/position of the individual who made the error and the person reporting the error. Participants are aware that the organization believes that the responsibility to report medical errors falls to everyone. Results indicate that the organization's existing culture does not facilitate the reporting of medical errors and that the organizational climate interferes with the reporting process. Lastly, organizational commitment is not related to the perception of importance given to the reporting of medical errors by the hospital. Nurses and nurse managers are an essential part of any hospital. In their role, they can effect change on the organization's culture and climate, but often do not realize the connection between organizational culture and patient safety. Results indicate that promoting organizational commitment to speaking up through the creation of a positive organizational culture can both promote speaking up about medical errors and increase patient safety.

Examining the influence of expatriates’ social capital and knowledge-sharing behavior on financial performance

PurposeThe purpose of this paper is to examine the impact of expatriate’s social capital and knowledge sharing on multinational companies’ (MNCs) financial performance, with a specific focus on the influence of trust, commitment, organizational support and the four elements of balanced scorecard (BSC).Design/methodology/approachA quantitative questionnaire survey was conducted using expatriates of MNCs in Taiwan as the respondents.FindingsTrust and organizational support are significant predictors of knowledge sharing and social capital, which further facilitate their influence on learning and growth, customer satisfaction, internal process improvement and financial performance of MNCs. Besides, social capital serves as an accelerate agent to promote the influence of trust on knowledge sharing, and customer satisfaction serves as a catalyst on the influence of learning and growth and internal process on a firms’ financial performance.Practical implicationsThis study provides a clear articulation of the role of knowledge sharing on the financial performance and its moderation effect on the elements of BSC. Trust and organizational support are essential for knowledge sharing and expatriates’ social capital. The roles of social capital and knowledge sharing are critical for expatriates to be success in the overseas market places.Originality/valueSince the evidences regarding expatriate performance rarely integrate the variables of social capital, knowledge sharing and BSC into a more comprehensive framework, the results of this study can be an important reference for academicians to do further validation. These results are also critical for practitioners to develop dispatching policies for the expatriates in the oversea market places.

Modelo para la gestión del talento humano en las pymes del sector servicios de Barranquilla, Colombia

La gestión del talento humano permite que las organizaciones mejoren el desempeño de los empleados; en este sentido, es primordial que esta desarrolle estrategias, herramientas y elementos concernientes a esta temática que permitirán una efectiva competitividad en la glo­balización que se demarca. El presente artículo tiene como objetivo identificar las necesidades de gestión del talento humano que presentan las pymes del sector de servicios, vinculadas a la Aso­ciación Colombiana de Pequeños y Medianos Empresarios (ACOPI) en Barranquilla, Colombia, para así diseñar un modelo de gestión del talento humano (GTH) que contribuya al mejoramiento de los procesos internos de la organización y permita alcanzar los logros estipulados. La investigación se trabajó mediante un enfoque cuantitativo, con un método de tipo descriptivo correlacional y con una población de treinta empresas. Los resultados permitieron identificar y describir las característi­cas y necesidades de las pymes de este sector en relación con la GTH, permitiendo una nueva mirada encaminada a mejorar el desempeño laboral y la competitividad. Con lo anterior, se concluye que es pertinente implementar un modelo de gth encaminado a la gestión de la organización del desarro­llo y la valoración, fortaleciendo de esta forma los procesos internos de la organización.

The Impacts of Operational Competences of Local Festivals opon Internal Business Process Improvement, Organizational Capability Enhancement, Reduced Dissatisfaction of Visitors, Economic Performances

The Impacts of Operational Competences of Local Festivals opon Internal Business Process Improvement, Organizational Capability Enhancement, Reduced Dissatisfaction of Visitors, Economic Performances

Developing an internal logistics ontology for process mining

Process mining offers the potential for internal logistics process improvement using data. While there exists a massive amount of data, identifying and understanding relevant data across different information systems and complex data models is difficult. To address this issue, ontologies can be used to formalize a shared understanding. This paper aims to provide an extended internal logistics ontology focusing the process perspective. Existing internal ontologies are reviewed, compared and merged. Additionally, related resources such as products and packaging is integrated. In conclusion, this paper proposes a domain ontology to support process mining within internal logistics.

A Risk Management Framework for Cloud Migration Decision Support

Keywords: risk management framework; risk assessment; cloud migration; security; analytic hierarchy process (AHP); business value

Integration of Balanced Scorecard and Three- stage Data Envelopment Analysis Approaches

The Balanced Scorecard (BSC) provides an outlook of an organization’s general performance; it integrates financial perspective with other performance aspects, like learning and growth, internal processes, and customer perspectives. The momentous issue, in implementation of BSC, is the proper selection of measures. The main objective of this paper is to introduce a novel approach in an attempt to select the most appropriate measures by integrating BSC and three-stage Data Envelopment Analysis (DEA) model. To achieving this aim, the BSC’s measures are utilized as input and output variables of DEA model and the most appropriate measures in each BSC’s perspective are determined with interpretation of the efficiency variations in different stages. An experimental example containing six Iranian banks has been investigated to demonstrate the implementation of this approach. The results indicate that increased staff expertise (L2) and high speed services (P2), respectively in stage one and two are appropriate measures. Also, in this study, we cannot judge about the effect of customer satisfaction rate (C2), because the values of this measure are similar in different decision making units (DMUs). The proposed approach in the current paper helps managers to recognize appropriate measures for staff empowerment, internal process improvement, customer satisfaction increase, and organization’s financial outcomes improvement.

Environmental Policy Performances for Sustainable Development: From the Perspective of ISO 14001 Certification

AbstractThis study investigated the financial performances of environmental policy by using the long‐term effect of ISO 14001 certification. Drawing on a natural‐resource‐based view of the firm, this study examined abnormal performances of ISO 14001 certified firms on the New York Stock Exchange (NYSE) and National Association of Securities Dealers Automated Quotations (NASDAQ) in the USA during the period 1996–2010 employing a rigorous event study methodology. The results indicate that the profitability variables showed immediate positive abnormal effects after firms applied for the ISO 14001 certification, while the market benefit variable showed gradual improvements after obtaining the certification. However, ISO 14001 did not show significant effect on the internal process improvement. Overall, ISO 14001 was found beneficial to the firm in the long run from the perspectives of profitability and market benefits. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment

Mapping impacts of open innovation practices in a firm competitiveness

This manuscript aims to understand how it is possible to improve the competitiveness of a company using open innovation practices and presents evidences that open innovation can be practice, especially regarding technologies adoption and actions involving partnerships and collaboration. The paper concludes, base in a case study of a ICT firm, that even with a partial degree of openness and an intermediate level of maturity, open innovation put into practice have contributed to technological development and increase company competitiveness in its activity sector. It also pointed out challenges in execution capacity, internal process improvements and partnership relations, but mainly challenge is breaking cultural barriers in open innovation implementation. Finally, a set of recommendations were proposed to expand actions based on open innovation management, upgrade innovation maturity level and increase competitive potential of the companies.