Integrated Quality Management Research Articles

INTEGRATED QUALITY MANAGEMENT TO CREATE A SCHOOL AS A CENTER OF EXCELLENCE AT JUNIOR HIGH SCHOOL IN BANDUNG CITY (Description Study at SMP Negeri 5 and SMP Negeri 3 Bandung)

Schools are providers of formal education and centers of excellence for human empowerment. Salis stated that Integrated Quality Management (MMT) is “a philosophy of continuous improvement methodology, which provides a set of practical tools for every educational institution in meeting the needs, wants, and expectations of customers, current and future”. In general, the purpose of this study is to describe and analyze the concept of developing quality schools as MMT-based centers of excellence with the development of excellent services. This study uses a qualitative approach and data sources through interviews, observations and documentation through the principal, vice principal, teachers, and students. The results of data analysis showed that the principal's leadership in implementing MMT in SMP Negeri 5 and SMP Negeri 3 Bandung was quite effective in accordance with school planning. This is marked by the principal's continuous efforts to make improvements and changes as a whole in achieving quality, so that schools are realized as a source of excellence. The general conclusion is that the principal has management capabilities that are implemented in schools as a place for comfortable, harmonious, fun and quality education, as well as being highly competitive and having effective management supported by superior human resources to produce superior human resources with target achievement. set.

Improving Health Service Quality Management in Hospitals (Literature Study)

Hospitals as the main goal of overcoming public health complaints should try to provide best quality services to patients from all walks of life. For this reason, it is necessary to have service quality management as a process of optimizing the implementation of health activities according to established health service standards. The research method used is a literature study method related to a series of activities related to the collection of library data regarding improving the quality management of health services in hospitals that are sourced from research journals that will be read, writtten, and then the datas will be processed. Quality management of health services in hospitals can be improved by paying attention to aspects of fulfilling hospital accreditation according to established standards, fulfilling hospital minimum service standards, implementing management functions in health programs such as BPJS Kesehatan, as well as analysing integrated quality management (TQM) and based on ISO 9001:2015

The Impact of Total Quality Management and Reward System on Managerial Performance

This study aimed to determine how the overall quality management and reward system of PT INTI (Persero) Bandung affects the productivity of its managers. Quantitative research methods were used. The sample for this study consisted of 43 managers from PT INTI (Persero) Bandung, including 20 division heads and 23 members of the company's expert group. The sample included all the population as this method is based on census. This data analysis method includes normality, heteroscedasticity, multicollinearity, and hypothesis testing through multiple linear regression analysis, partial test, simultaneous test, and coefficient of determination. The research findings show that partial implementation of quality management overall increases managerial efficiency. These results indicate the successful implementation of integrated quality management at PT INTI (Persero) Bandung. Meanwhile, managers' performance is significantly influenced by the reward system. This finding indicates that the company's incentive program is well received by employees, which bodes well for the effectiveness of top-level management.

The Effect of The Implementation of Unique Quality Management and Organizational Culture on Teacher Performance with Work Motivation as Intervening Variable at SMK Satria Nusantara Binjai

The implementation of integrated quality management and organizational culture in schools needs to be evaluated so that schools become better and are in demand by many students and prospective students. This study aims to analyze the effect of the implementation of integrated quality management and organizational culture on teacher performance through work motivation as an intervening variable. The research was conducted at the SMK Satria Nusantara Binjai. This type of research is causal associative. The number of respondents as samples studied in this study was 65 respondents. Data analysis was carried out through PLS-SEM using the SmartPLS program. The results showed that the implementation of integrated quality management had a positive and significant effect on work motivation. The implementation of integrated quality management has a positive and significant impact on teacher performance. Organizational culture has a positive and significant effect on work motivation. Organizational culture has a positive and significant effect on teacher performance. Work motivation has a positive and significant effect on teacher performance. The implementation of integrated quality management has a positive and significant impact on teacher performance through work motivation. Organizational culture has a positive and significant effect on teacher performance through work motivation. Keywords: Implementation of Integrated Quality Management, Organizational Culture, Teacher Performance, Work Motivation

Integrated Quality Management for the Existence of Pastoral Ministries at the Bethel Church of Indonesia Parakletos

The Covid-19 pandemic still ongoing today is a challenge and a struggle for every area of human life without exception. For example, business life is disrupted because of economic problems. Politically, the tension between one nation and another affects market prices and impacts basic needs and the sustainability of people's lives. Likewise, pastoral service activities have undergone a total change since the pandemic, resulting in some church services not functioning properly. For example, some worship services were shifted from building to house in a face-to-face to virtual style. This study aims to analyze the role of integrated quality management in the existence of pastoral ministry today, using a descriptive qualitative method approach with an Integrated Quality Management (MMT) system. The author collects data through observation, interviews, and literature documentation at the Bethel Church of Indonesia Parakletos Taman Palem Lestari, Cengkareng, West Jakarta. As a result, Integrated Quality Management is very important. It is a central need in customer satisfaction in this day and age, so church leaders must open up and realize that change is a certainty that not only has to be faced but will be better if anticipated by continuously innovating and creating in the grace of God.

The Effectiveness of Self-Directed Supervision on Improving Quality of Teaching

This article examines effectiveness of the self-directed supervision strategy as a tool for improving teaching quality. Special reference was made to the implementation of the South African Integrated Quality Management system (IQMS). A mixed method approach characterised by the explanatory sequential design addressed the research questions. 301 out of 350 randomly selected participants in 15 districts of the Gauteng Province responded to the quantitative phase in the form of questionnaires. Three conveniently selected focus group interviews each comprising often (10) purposefully selected school-based managers and educators gave in-depth exploration of the quantitative results. Self-directed supervision was found to comply with the Total Quality Management principle of continuous improvement which was perceived to have a positive influence on improving teaching quality. In contrast, the IQMS self-evaluation was perceived to lack compliance to continuous improvement for professional development due to characteristics related to traditional inspection approaches.

Evaluation of the Implementation of Total Quality Management on PT. Aksakindo Manufacturing

this global era, only companies that are able to produce quality goods or services that meet customer demands can win the competition. Integrated quality management ( total quality management ) is a very appropriate strategy in an effort to company to achieve world class company performance performance ). PT. Aksakindo Manufacturing has implemented TQM, but products are still found imperfection or imperfection so it is necessary to do research Furthermore. The purpose of this study was to analyze the significance of Strategic construct influence (leadership, organizational culture, improvement sustainability, benchmarking, quality objectives and policies), analyze the significance of the effect of the Tactical construct (team development and solving problems, employee empowerment, engagement and training, use of information technology, supplier management) as well as analyzing the significance the influence of the Operational construct (goods and service design, process control, consumer orientation) to the construct of product quality produced by PT. Aksakindo Manufacturing . Determination of the sample using the purposive sampling method , namely sample selection with a specific goal or target. Based on analysis regression that has been done, it can be concluded: Construct Strategic, Tactical and Operational have a positive and significant impact on The quality of the resulting product. That is, the better the strategic construct, Tactical and Operational run by the company, the better the quality products produced by PT. Aksakindo Manufacturing .

IMPLEMENTASI MANAJEMEN MUTU TERPADU DI PONDOK PESANTREN AL-FALAH SUMENEP

Islamic boarding schools are educational institutions that have been recognized through law No. 20 of 2003 and also have an obligation to contribute to achieving national education goals. This study aims to describe the implementation of integrated quality management in Al-Falah Islamic Boarding School Sumenep by using a qualitative approach as well as interviews, observations, and documentation as data collection techniques. The results showed that the main vision of the Al-Falah Sumenep Islamic Boarding School is to produce community leaders (mundirul-qoum) with five souls, namely the soul of sincerity, independence, simplicity, ukhuwah Islamiyah, and the spirit of freedom. All activities are designed for the benefit of students as the main input (raw input) in education. learning at the Al-Falah Islamic boarding school Sumenep is designed with a 24-hour learning model, while curricular learning is carried out classically. Teachers or teachers at the Al-Falah Sumenep Islamic Boarding School were recruited from Al-Falah Sumenep alumni themselves with several criteria, namely scientific competence, teaching competence, and personality. A thorough evaluation was carried out on Thursday and led directly by the leadership of the Al-Falah Sumenep Islamic boarding school followed by all teachers to ensure that the activities and activities of the pesantren went according to plan.

Implementation Of Integrated Quality (Mmt) In Improving The Quality Of Open High School Graduates

The number of limitations/obstacles experienced by some graduates of SMP/MTs who cannot continue their education to a higher level, namely High School/SMK/MA due to several limitations, among others: due to financial factors of parents, children as the backbone of the family, geographical conditions experienced by some participants students to regularly come every day to a regular high school, as well as the difficulty of public transportation as access to school.The purpose of this research is to find out how the implementation of Integrated Quality Management (MMT) in improving the quality of graduates of SMA Open actually through the management theory approach "Daming Cycle" from W. Edward Daming. In particular, this study describes and analyzes (1) plan, (2) Do, (3) Check and (4) action about open high school using the quality theory of Sallis Edward. This study uses a descriptive method with a qualitative approach. Collecting data by conducting observations, interviews, and documentation studies. From the results of the study, it shows that Integrated Quality Management (MMT) in improving the quality of graduates of Open High School in National High School and March 11 High School has been carried out by adjusting the existing concept rules although in its implementation there are still obstacles, especially in terms of commitment of parents and students, limited budget from the government and difficulties in getting visiting teachers who are committed to providing flexible learning.

The Effect of Corporate Governance, Integrated Quality Management and Social Responsibility on Competitiveness and Operational Performance

The purpose of this study is to analyze the effect of corporate governance, integrated quality management, and social responsibility on the competitiveness of manufacturing companies, analyze. The study was conducted on manufacturing companies with a population of 43 companies and determined a sample of 129 employees as respondents. The data from the questionnaire were analyzed using the SEM-AMOS. The study's results found social responsibility had insignificant effect on the competitiveness. This is because responsibility tends to be a moral spirit of the company which is not too related to the competitiveness that the company wants to achieve, so social responsibility in the form of environmental, social, economic, stakeholder, and voluntary dimensions has an insignificant impact on the company's competitiveness. Social responsibility has a positive and negative effect on the competitiveness. Besides that, social responsibility is related to the worker's social spirit and the social environment. Social responsibility has insignificant effect on the competitiveness. This is because the actualization of social responsibility is not directly related to competitiveness and improving corporate performance. Responsibility tends to be oriented towards aspects of worker psychology and working environment conditions, while competitiveness and operational performance are oriented towards achieving the results of the company's work.

KONSEPSI MANAJEMEN MUTU PENDIDIKAN

Abstract: Education Quality Management Concept. This journal aims to provide an explanation of the concept of quality, school quality and the quality of educational institutions. This journal also focuses on the quality of education managed by professional institutions through integrated quality management. Educational institutions as producers of the service sector must pay attention to the quality, the quality of the managerial and academic aspects. Both of these aspects can be achieved through the application of the concept of total quality management (TQM). TQM is a management concept that places all university personnel (academics) as individuals who have responsibility for quality in accordance with their duties and functions. Quality of education is the degree of excellence in managing education effectively and efficiently to give birth to academic and extracurricular excellence in students who are declared to have passed for one level of education or completed a certain learning program. National Education Standards aim to ensure the quality of national education in the context of educating the nation's life and shaping the character and civilization of a dignified nation. National Education Standards are refined in a planned, directed, and sustainable manner in accordance with the changing demands of local, national, and global life. Keywords: Conception of Quality Educational

Integrated Quality Management and a Critical Review of Its Application in Educational Institutions

This study aims to delve deeper into the management commonly used by educational institutions. The management of educational institutions adopts control in industry and business, with some adjustments to meet the needs of stakeholders, so that the success of educational institutions is determined by stakeholder satisfaction. It is not wrong if educational institutions implement integrated quality management. Still, suppose, it is not carefully mixed and filtered. In that case, this kind of management becomes a significant factor in changing educational goals, measuring the progress of educational institutions, and damaging teacher-student relationships in the world of education. At the end of the study, there are several points in Islamic education to filter the values that must be maintained in the implementation of quality management of educational institutions and maintain educational goals, measures of the progress of educational institutions, and the relationship that should exist between teachers and students.

IMPLEMENTATION OF INTEGRATED QUALITY MANAGEMENT PRIVATE CHARACTER EDUCATION IN IMPROVING DISCIPLINE OF STUDENTS

Education in Indonesia until now has not been able to answer moral inequality. This is because the education system that is schooling focuses on the transfer of knowledge and pays less attention to character education, limited hours of lessons, and the weak implementation of character education in educational institutions. Based on this, a breakthrough is needed to change the behavior of students, one of which is the Implementation of Integrated Quality Management in Islamic boarding schools, which can improve student discipline through training, habituation, and example. The purpose of the study was to determine and analyze the implementation of integrated management of noble character education in improving student discipline. The results of the study, that the quality of character education programs through good educational activities in dormitories or madrasas. The quality of kyai's leadership with charismatic leadership with a colligial collective management approach. Quality of the decision-making process with colligial collectives. Quality evaluation of character education with academic evaluation and parenting. The preserved values ​​of the pesantren are the five souls of the cottage, consisting of the values ​​of sincerity, simplicity, independence, ukhuwah Islamiyah and responsible freedom. The impact of character education is that the discipline character of the students is increased and the students are committed to the values ​​and rules of the pesantren. The Integrated Management-Based Character Education Model used, consists of inputs, processes, outputs and outcomes which are managed using an integrated management typical of Pesantren.

Bandung Manufacturing Polytechnic Challenges in Achieving National and International Quality

The issue of quality is a critical issue for Polytechnics in Indonesia because of the increasing demands of society on institutional performance, therefore Universities need quality assurance as a measure to assess their success or failure. In this context, the role of leadership in every organization is very dominant in developing and increasing the competitiveness of the organization. This study aims to examine the implementation of the system and formulate a management synchronization strategy between ISO 9001:2015 and SPMI to support SPME BAN-PT. This research uses the desk research method. This research method consists of three main stages, namely the standard interpretation stage, the analysis stage and the standard integration stage. The results of this study indicate that in compiling the synchronization of the ISO 9001:2015 and SPMI systems. From the conformity table of the Integration Structure of QMS ISO 9001:2015 and SPMI, it can be seen that the requirements of the ISO 9001:2015 Quality Management System and SPMI complement each other, following the requirements of the Higher Education accreditation criteria set by BAN-PT. With an integrated quality management system and consistently applied by Polman Bandung management, as a leader in this organization will increase the effectiveness in achieving institutional excellence, increase competitiveness and ensure sustainability in facing challenges and increasingly fierce competition in the world of education, both nationally and internationally.

The Application of HACCP (Hazard Analysis Critical Control Point) in Croissant Production Process in CV. P-RS – Bali

CV. P-RS is a company engaged in the production of pastry, bakery, and also pastry & bakery one of Croissant, ingredients provider. Croissant is a type of pastry (laminated roll-in fat), more precisely folded pastry covered with fat (korsvet) or butter with the addition of yeast in the dough. Most of its products are distributed to hotels, restaurants, cafes, catering and retail throughout the island of Bali. Therefore, the quality of all their products is guaranteed. The implementation of an Integrated Quality Management program based on the concept of HACCP (Hazard Analysis Critical Control Point) must be applied in the entire series of handling and processing processes. The implementation of the HACCP food safety management system in CV. P-RS has been running in accordance with SNI 01-4852-1998 regarding the hazard analysis system and critical point control (HACCP) as well as guidelines for its application. The things that underlie the need for the implementation of a food safety management system in CV. P-RS is a trend in consuming safe products accompanied by meeting the needs of consumers who want safe products. Critical Control Point (CCP) of the croissant production process includes weighing of raw materials and supporting materials, metal detecting, and oven.

The role of supervisors in the implementation of the Integrated Quality Management System in schools

The aim of the study reported on here was to evaluate the roles of supervisors in the implementation of the Integrated Quality Management System (IQMS) in South African schools. The supervisors are the School Management Teams (SMTs), namely principals, deputy principals, or heads of department (HoD), circuit managers, and district coordinators. We followed a qualitative approach to evaluate the implementation of the IQMS based on supervisors’ perspectives. A case study research design was used with an interpretive paradigm to evaluate the day-to-day practices of the IQMS. The population in this study consisted of 38 supervisors (circuit managers, principals, deputy principals and HoDs). Purposive sampling was used to select 12 participants who have been supervisors in the past 10 years. Data were collected through individual semi-structured interviews and document analysis. Kolb’s learning theory was used as a theoretical lens to evaluate how the IQMS was applied in the circuit under study. Thematic analysis was used to analyse the data. The study revealed that there was no proper implementation of the IQMS in schools. Teachers conducted the IQMS for monetary reward instead of quality assurance. We conclude that the roles and responsibilities of supervisors are crucial during the implementation of the IQMS in schools, and that a huge discrepancy existed between the perceptions of supervisors and educators. We recommend that continuous training for both supervisors and educators is necessary for better implementation.

MANAJEMEN PENINGKATAN MUTU PENDIDIKAN DI SEKOLAH

Quality in the context of integrated quality management or Total Quality Management(TQM) is not only an idea, but a philosophy and methodology in helping institutions tomanage changes in totality and systematic, through changes in values, vision, missionand goals. Because in the world of quality education graduates of a school are assessedbased on their ability to suit the goals set in the curriculum.

Penerapan Total Quality Management (TQM) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit

TQM is one of the modern management concepts that strives to respond appropriately to any changes. TQM method is a method that is carried out in an effort to improve the quality, one of which is in the performance of hospitals in improving the quality of services in order to improve the quality of public hospital services, the management should try to carry out and synergize the hospital's integrated quality management based on the availability of facilities and services medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospitali, among others, working with the government, opening up opportunities for relationships partnership for foreign investors to develop this hospital to be better in the future.
 Keywords: TQM, Service Quality.

Conceptual Design of Quality Management Digitalization for FMCG Industry

Industry 4.0 era encourage FMCG manufacture industries in Indonesia to continuously innovating through digital technology adoption in their process, including quality management. Quality management digitalization in manufacture industry in Indonesia is now at the level of leaving paperwork documentation and analog communication in quality control; and have started to adopt computerized database and analysis. The absent of national software provider and academic study focusing on quality management digitalization concept has become an obstacle for Indonesia to evolve in Industry 4.0 era. This paper intended to provide conceptual design of integrated quality management digitalization to support FMCG industries in effective decision making and compliance to quality control plan; and to stimulate national software provide to develop digitalized quality management program

IMPLEMENTASI MANAJEMEN MUTU DALAM PENINGKATAN KOMPETENSI PROFESIONAL GURU DI MTS AL AMIRIYYAH BLOKAGUNG BANYUWANGI

The purposes of this research are : (1) to find out the implementation of quality management in MTs Al Amiriyyah in the 2020/2021 academic year, (2) to find out how profwssional cpmpetence oh teacher at MTs Al Amiriyyah in the 2020/2021 academic year, (3) to find out effort what the school does in improving the professional competence of MTs Al Amiriyyah teacher for the 2020/2021 academic year. Data collection techniques used are observation, interviews and documentation. The data analysia used is data analysis by Milles and Huberman with the analysis steps, namely: (1) data reduction, (2) data presentation, (3) drawing conclusions. Meanwhile, the data validity test uses the credibility, auditibility, dependibility, and confirmability tests. The results of this study indicate that : (1) MTs Al Amiriyyah has implemented integrated quality management well, this can be seen through continuous reconciliation carried out by the head of the madrasa, including all component in deciding problems and making decisions according to facts, (2) professional competence teacher at MTs Al Amiriyyah owned by teacher are not evenly distributed, there are teacher who are professional and some have not been proven by educator certificates, (3) school principals have made efforts aimed at improving the professional competence of teachers at MTs Al Amiriyyah which includes monitoring activities, supervision, training, job placement, additional teaching hours and certification program.