Integrated Quality Management Research Articles

OMNI-Assistant software – A web-based, paperless solution to integrated quality management system in clinical laboratory

OMNI-Assistant software – A web-based, paperless solution to integrated quality management system in clinical laboratory

Toward Academic Excellence: Integrating Quality Management Strategies in Leading Madrasas' Development

Integrated quality management is a management approach that prioritizes student satisfaction and continually strives for improvement to foster a culture of quality in madrasas. It emphasizes attention to inputs, processes, and outputs to enhance student satisfaction. Against this backdrop, this research focuses on (1) the planning of integrated quality management for the development of exemplary academic madrasas at MAN 1 Jombang and (2) the implementation of integrated quality management in fostering the advancement of exemplary academic madrasas at MAN 1 Jombang. This research employs a descriptive qualitative methodology, utilizing data collection techniques such as interviews, observations, and documentation. The findings reveal that (1) the management planning at MAN 1 Jombang emphasizes student satisfaction through the provision of relevant learning materials, quality teachers, effective teacher-student interactions, and infrastructure development, and (2) the madrasa's leadership by focusing on its vision, mission, and goals, adopting strategic approaches, prioritizing performance, demonstrating strong commitment, and engaging in self-evaluation, contributes to enhancing the quality culture of the madrasa.

Envisaged obstacles and management options of implementation of total quality management, and teachers pedagogical quality output in secondary schools in Bayelsa state

The research focuses on obstacles and management options of implementation of total quality management skills and teachers’ pedagogical quality output in public secondary schools in Bayelsa State. The study utilizes an ex-post facto research design, employing a co-relational descriptive survey method. The population comprises 4175 consisting of 3997 teachers and 178 principals. The sample size includes 210, consisting of 90 principals i.e. 50% and 120 i.e. 3% teachers. The random sampling technique was applied. The research instrument is a self-constructed questionnaire developed based on the integrated quality management constructs originally formulated by Saraph, Benson, and Schroeder (1989). Additionally, it drew upon information from relevant literatures. The questionnaire is "Envisaged Obstacles and Management Options in the Implementation of Principals’ Total Quality Management Skills and Teachers’ Pedagogical Output Questionnaire" (EOMOIPTQMTPOQ). The face validity of the instrument was assessed through expert judgement, while the reliability used both the split half method and the Cronbach alpha statistics to a randomly selected group of 60 secondary school principals and teachers respectively in Edo State. The analysis indicated 0.70 for the envisaged obstacles in the implementation and 0.97 for suggested management options. The researcher utilized descriptive statistics, specifically mean scores and standard deviation, to address research questions 1 and 3. A mean score (X̅) rating of 2.50 or higher was considered as the benchmark for acceptance. For research questions 2 and 4, the researchers used correlation coefficients to determine the existence of relationships among the variables. Additionally, the Pearson Product Moment Correlation Statistics were applied to assess the significance in the formulated hypotheses 1, 2, 3, and 4, at a significance level of 0.05. The study concludes based on the findings that there were obstacles to the implementations of total quality management skills hence it affects teachers’ pedagogical output but the management options would ensure that the obstacles were remove as there was a significant relationship between principals’ total quality management skills and teachers' pedagogical output in public secondary schools in Bayelsa State. Based on the findings, the following recommendations among others are proposed: Principals and teachers in secondary schools should shift their perspective and adapt Total Quality Management (TQM) skills, recognizing that they are beneficial not only for businesses but also for educational institutions, as this can have a positive impact on teachers' pedagogical performance.

Cultural Transformation in the Implementation of Integrated Quality Management in Islamic Education:

This research discusses cultural transformation in the implementation of Integrated Quality Management (IQM) in Islamic education through a case study at the Minhaj Shahabah Islamic Boarding School in Bogor. The main objective of this research is to analyze how cultural transformation plays a role in the application of IQM in the Islamic education environment. The research employs a qualitative approach with data collection techniques involving observation, interviews, and document analysis. The results indicate that cultural transformation plays a key role in the successful implementation of IQM at the boarding school. Through a strong cultural shift, such as the incorporation of the values of the Al Qur'an and Sunnah as well as advice from Ulama, the boarding school creates a holistic and high-quality educational environment.

A performance management framework for self-managing schools in an emerging economy

The integrated quality management system (IQMS) as a performance management framework is mostly inadequate for school-based performance management. Literature branded it as a compliance system (Mamabolo et al., 2022) that does not allow school stakeholders the independence to take part in developing their own strategies. The study debates the amalgamation of the IQMS and the balanced scorecard (BSC) to develop a framework for self-managing schools in an emerging economy. Semi-structured interviews with members of schools’ management teams, were conducted and a qualitative research approach guided this study based on a design-based research (DBR) method. Our results show that a school-based performance management framework must be distinct, have a mission-focused strategy, involve all stakeholders, and be time efficient. Further, our results suggested that the performance management framework be updated on a regular basis to drive the school’s base strategy, learner academic and extracurricular achievement, and stakeholder satisfaction. While the IQMS links to managerialism (Mpungose & Ngwenya, 2017), the researchers argue that self-managing schools are linked to the participatory democracy theory (PDT) and accommodate stakeholder involvement. The framework combines the valuable criteria of the IQMS with the benefits of the BSC to contribute towards performance management in public schools.

ТЕОРЕТИЧНІ ОСНОВИ ФОРМУВАННЯ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ НА ПІДПРИЄМСТВІ

Creating an effective quality management system is important because it leads to the efficient and successful operation of enterprises in competitive environments. The purpose of the article is to analyze and substantiate the theoretical foundations for forming a quality management system in an enterprise. The research process utilized methods of a systemic approach to clarify the economic essence of the concept of "quality"; historical-economic analysis to examine the stages of quality system formation; methods of information processing; and monographic study when exploring issues related to the implementation of management systems at enterprises. The article discusses the scientific-theoretical aspects of quality management systems in enterprises. The necessity of continually improving product quality and forming quality management systems in enterprises has been identified. The theoretical basis of the concept of "quality" was investigated. The evolution of perspectives on the concept of quality was examined. The analysis revealed that there is no single definition of the essence of quality. Different sources provide different formulations of the "quality" category. The positive impact on enterprise operations due to the implementation of quality management systems was noted. The principles of management on which systemic quality management is based and the stages of quality system formation were discussed. The ISO 9000 series standards system, national standards, and the emphasis on the use of integrated quality management systems were characterized. It was concluded that the implementation of quality management systems in enterprises positively affects their activities, providing advantages, primarily in improving managerial and production decision-making, helping to create a management tool for the enterprise that enhances its competitiveness and ensures continuous development. According to the requirements of international ISO 9000 series standards, the effectiveness of activity in the quality system is assessed by the ability of the enterprise to prevent possible non-conformities.

The Open University Comprehensive Budget Performance Management Research Integrating Quality Management Cycle and Balanced Scorecard

The Open University Comprehensive Budget Performance Management Research Integrating Quality Management Cycle and Balanced Scorecard

Driving Efficiency and Public Confidence: Integrating Quality Management Practices in the Federal Appellate Court System

Driving Efficiency and Public Confidence: Integrating Quality Management Practices in the Federal Appellate Court System

Improving the Quality of Education Using Ishikawa Diagram

Globalization is an integral part of modern life. Free competition is increasingly evident in its influence in realizing the market. Under these circumstances, all institutions, especially education, are required to be able to create efficiency, prioritize quality, customer satisfaction and take advantage of opportunities quickly in order to compete and survive. Competition is an element that cannot be negotiated anymore. An organization or institution can improve and maintain quality by building a quality improvement system and determining standards (TQM) Total Quality management or called integrated quality management. Based on the background above, the problem in this study is what factors are the root of the problem in improving the quality of graduates, and how the strategic plan in improving the quality of graduates. Ishikawa's statement gives a message that in managing an organization, including an educational organization, it must carry out process quality control. This is important to maintain quality and maintain the existence of the organization with the ultimate goal of meeting customer satisfaction, so it is very possible that the concept can be applied to the world of education. For this reason, a comprehensive understanding of the concept is needed so that it can be implemented properly. From this background, this article will examine the concept of improving the quality of education according to Kaoru Ishikawa. Thus, a comprehensive picture of the concept and its implementation in order to improve quality in education will be obtained.

Quality in education - foundation for sustaining competitiveness

The undertaking of this study was justified by the undeniable need for the enhancement of knowledge concerning the current status and future evolution of the quality standards in our education system. Its current performance underscores the necessity for the implementation of teaching methodologies that facilitate learning based on technological innovations. Additionally, the study explores perspectives for the improvement and enhancement of teacher development programs, coupled with considerations of meritocracy and salary improvement. The overarching objective of this research is to illustrate the correlation between the quality of Brazilian education and the structural maintenance of competitiveness among Brazilian enterprises. It is asserted that without this quality, it is not feasible for Brazil to sustain its competitiveness in the current global business landscape. This research clearly highlights the urgent need for our education system to accelerate the implementation and use of technological resources and modern teaching techniques. The implementation of an Integrated Quality Management System in Education is crucial to achieving a positive leap in quality, thereby providing positive impacts on the performance of teachers, future generations, society, and the trinity of quality, productivity, and competitiveness.

Flanders Quality Model (FlaQuM): towards the development of a sustainable, integrated quality management system

Background: The quality policy for hospitals enrolled in 2009 by the Flemish government, is based on a ‘Quality-of-Care Triad’ consisting of accreditation, inspection and public reporting of quality indicators. Since 2021, an accreditation label no longer replaces governmental quality system inspection in Flanders. Today, hospitals have the opportunity to build their own quality management system, but questions are raised on the development of a sustainable one. To address this gap in existing research, we aimed to develop a conceptual model towards sustainable, integrated quality management and to implement this model in healthcare organisations.
 Methods: A multi-methods approach in co-design with 19 healthcare organisations is used to develop a conceptual model. Development phases based on literature and multistakeholder feedback are followed by implementation phases in a convenience sample of 19 organisations (living labs) and by validation of the models based on their recommendations.
 Results: Flanders Quality Model (FlaQuM) towards sustainable, integrated quality of care constitutes 1) a vision model, 2) a co-creation roadmap and 3) a learning consortium of livings labs. For the vision model, a validated measurement tool, the FlaQuM Quickscan, was developed to measure quality experiences from a multistakeholder perspective (patients and kin, professionals and primary care) and ensures that organisation’s quality vision is rethought from an integrated, multidimensional approach. The co-creation roadmap guides organisations to build their quality management system by focusing on six drivers and 19 buildings blocks. Organisation’s maturity in those drivers and building blocks can be mapped using two tools: the FlaQuM Maturity matrix and FlaQuM Co-creation scan. Those are developed in co-design by conducting 20 focus groups with 79 content experts. Every 18 months, the FlaQuM Quickscan, FlaQuM Maturity matrix and FlaQuM Co-creation scan will be disseminated in the living labs and results will be fed back in benchmarking reports. During learning sessions with the consortium of 19 living labs, consisting of coordinators and board members from each organisation, results of tools are discussed and recommendations are used to further validate FlaQuM. The consortium is based on the learning principles of the Breakthrough Improvement Collaborative. 
 Conclusion: FlaQuM is a new, unique model towards sustainable, integrated quality management that includes a vision model, co-creation roadmap and a learning consortium of living labs. By focusing on building a shared quality vision pursued through co-creation with all healthcare stakeholders, the organisation’s desired maturity level can be reached.
 Practice implications: FlaQuM and the developed tools can guide researchers, policymakers, healthcare managers and clinicians to build a sustainable quality management system while focusing on commitment, ownership and engagement of healthcare stakeholders to quality.
 Next steps: Future research will focus on the evaluation of the implementation of FlaQuM in the living labs. The realistic evaluation model to explore the context (C) in which FlaQuM is implemented, to understand the mechanisms (M) of change and the define impact on certain outcomes (O), will support to understand if, how and why FlaQuM works. Studying barriers and facilitators to implement FlaQuM in living labs, will help to disseminate FlaQuM in various healthcare settings.

Integrated Quality Management Model of Learning Practices in Tourism Vocational Higher Education

This study aims to analyze tourism education activities, especially regarding the management of practical learning at vocational tertiary institutions in the field of tourism. The research method uses a qualitative approach with a case study type approach, mixed methods sequential exploratory design. Resource persons or research informants consist of. Directors, Heads of Study Programs, Lecturers, Practical Instructors, Heads of Internal Quality Assurance, and students at the two institutions that are the locus of research. The results of the study show that practical learning activities at vocational tourism colleges have not been managed optimally. Furthermore, this study offers a competency-based practical learning quality management hypothetical model that is integrated with industry as an alternative solution in managing practical learning activities to improve the quality of learning outcomes and produce graduates who have skills and competencies that meet industry standards and needs. This model carries university collaboration. tourism with the hospitality industry in organizing practical learning activities. This form of collaboration is realized by involving industrial practitioners in a number of learning activities, including 1) Curriculum development and alignment; 2) Formation of a Steering Committee; 3) Teaching practitioner program; 4) Implementation of fieldwork practice programs; 5) Sending students to work part-time (daily workers); and 6) Guest lectures from industry practitioners. Recommendations and implications of this research are the need to build good collaboration between universities and industry in managing practical learning activities that link and match.

UPAYA KEPALA SEKOLAH MENINGKATKAN KINERJA SEBAGAI LEADER DALAM MANAJEMEN MUTU TERPADU

School performance is important to create a culture of integrated quality management. The purpose of this research is to analyze and describe the efforts of school principals in managing integrated management. The research method used in this research is qualitative, using a descriptive approach. Collecting data using observation techniques, documentation, observation, and interview techniques. Data analysis used qualitative data analysis with the stages of data collection, data reduction, and conclusion. Based on this research, shows that the performance of UPT SMPN 26 Gresik principals as leaders can create school members who can achieve the goals of the school's vision mission and strategic plans. The performance of the school principal as a leader is: 1) holding socialization of the vision and mission that has been formed, which includes the goals and strategic plans of the school to internal and external customers; 2) reinforcing motivation to educators and educational staff to optimally improve performance with measurable achievements; 3) carry out coaching activities for teachers and school administrative staff with a structural and familial approach so that they contribute positively to the development of school quality; and 4) providing facilities to educators and educational staff to develop themselves through activities, such as training and workshops. Here the principal is expected to be a strong, tough, and professional leader.

Enhancing Aerospace Industry Efficiency and Sustainability: Process Integration and Quality Management in the Context of Industry 4.0

This paper delves into the multifaceted domain of the aerospace industry, examining its evolution, current challenges, and imperative focus on quality management and process integration. The aerospace sector, driven by technological advancements and a burgeoning global demand for air travel and freight transport, necessitates a thorough analysis of its industrial fabric and operational intricacies. This research endeavors to analyze the dynamics of the aerospace industry, pinpoint its challenges, and propose an integrated approach to enhance efficiency, quality, and sustainability. The primary goals encompass understanding the evolving industry landscape, identifying critical challenges, and offering innovative solutions by amalgamating the principles of Industry 4.0 into quality management and processes within the aerospace sector. Through an in-depth exploration of various facets, this research underscores the pivotal role of efficient processes and integrated quality management in achieving sustainable growth and competitiveness in the aerospace industry. By aligning with the paradigm of Industry 4.0, organizations can optimize their operations and contribute to the industry’s advancement, delivering safer and more cost-effective aerospace products. The study adopts a multifaceted approach, incorporating an extensive literature review, a critical analysis of industry trends, the examination of quality management frameworks, and a thorough evaluation of the integration potential of Industry 4.0 technologies. The research also involves case studies and expert insights to validate the proposed approach. The investigation reveals that by leveraging Industry 4.0 technologies and embracing an integrated approach to quality management, the aerospace industry can significantly enhance operational efficiency, product quality, and overall sustainability. The seamless integration of processes and the implementation of advanced quality frameworks pave the way for a more competitive and future-ready aerospace industry, meeting the evolving demands of a globalized world.

Innovation capacity and social capital as mediators of relationships in integrated quality management with sustainable performance of village-owned enterprises in Klaten district, Central Java, Indonesia

The objective of this study is to research sustainability performance in village-owned enterprises as village-based economic driving institutions through integrated quality management with innovation capabilities and social capital in a single model known as Resource-Based View (RBV) development. Directors of the 354 Village-Owned Enterprises in Klaten Regency made up the study's participants. This study used a purposive sampling technique with a total sample of 190 BUMDes. The analysis tool used is Structural Equation Modeling (SEM). The results of the study show that integrated quality management affects sustainable performance. The influence of integrated quality management on sustainable performance is mediated by innovation capabilities and social capital. The outcome of the study is that BUMDes' performance will be sustainable if they have specific resources and capabilities implemented in integrated quality management based on the idea of human resource development such as being actively involved in BUMDes management operations and participating in the empowerment of BUMDes. It is essential for the government of Klaten Regency, Central Java Province to develop leadership management by providing directors leadership training so that they can adapt and be responsive to change and foster a sense of trust in the social environment such as trust in employees, the government and fellow citizens. In addition, the BUMDes director can promote regeneration by encouraging individuals to try new ideas without fear of failure.

Analysis of decision making in vegetable quality management using the analytical hierarchy process method (Case study: Makassar Panenmart Company)

Modernization in the agricultural sector is currently pushing business actors engaged in retailing horticultural commodities towards technology-based and digitalization-based business sectors, one of which is Panenmart Company. Panenmart is a social-enterprise that develops technology solutions and information systems in displaying superior horticultural products that come directly from farmers. Through a mobile-based application, Panenmart seeks to provide trading solutions for horticultural products online through digital-based applications and offline through market galleries in order to achieve price stability by shortening the distribution chain from farmers to final consumers and helping farmers increase market access. The approach method uses the analytical hierarchy process, in order to identify problems so that priorities can be determined in decision making. The results of the research based on calculations using the Likert scale show that the highest percentage value of the integrated quality management element is customer focus, namely 89.45 percent and on the integrated quality management principle, customer satisfaction with a score of 94.18 percent with very important interpretation. Processing results using the analytical hierarchy process method show that the system is an obstacle that is a top priority, so there is a need for management improvements for companies in quality management control.

Prototype Design of Business Performance Assessment of Tenants Independent Entrepreneurship Program Using the EFQM Model

Additionally, the Independent Entrepreneur Program (WMK) at Shipbuilding Institute of Polytechnic Surabaya (PPNS) organizers have not yet had a well-integrated information system to effectively and efficiently gather information for business performance assessments of the tenants. This research aims to develop a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants using the European Foundation for Quality Management (EFQM) model. The result of this research is a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants. Based on the EFQM assessment, the average total business performance assessment score obtained is 897, with the highest category being “Orientation on Integrated Quality Management” with a ratification score >800-1000. That indicates that the businesses run by the tenants have achieved optimal performance results. With this prototype, it is hoped to assist in the process of assessing tenant business performance more effectively and efficiently.

Quality Management of Archival and Library Studies: Towards the Problem of Implementing International Standards

The purpose of the study is to provide an analytical review of the degree of harmonisation of international and European regulations in the field of archival and library studies, and to outline methodological approaches to the implementation of an integrated management quality system in these institutions. The research methodology is based on the use of general scientific and special research methods, which ensured the comprehensive nature of scientific research. The involvement of regulatory and legal documents contributed to the use of methods of substantive and comparative analysis, additive modelling, deduction, induction, abstraction, structural and logical methodology, systematisation, and generalisation. The scientific novelty of the article lies in the actualisation of the issue of implementing integrated quality management systems in the development of library and archival studies, which is urgent in the context of the development of digitalisation, electronic document management, and provision of electronic services. The availability of quality systems in accordance with the requirements of international standards will contribute to the effective operation of these institutions and improve the quality of service provision. Conclusions. In this article, the author examines and argues for the urgent need to implement relevant international integrated quality management systems in the above-mentioned areas, namely, electronic document management, organisation of websites, management of documentary processes, and information support for the rendering of relevant services. It is stated that the integration of international standards of quality management in library and archival studies will facilitate accessibility of information needs of all users and will contribute to the efficiency and operation of these institutions of consolidated information. Key words: standard, electronic resources, information, information technologies, digitalisation, archive, archival and library work, document.

Does TQM affect Indonesian food sector production efficiently?

Globalisation Parahadi helps each nation adjust its economic policy. Every Haruus destroyer may see the future orientation, and Haru Flexic data in any applicable Kamilan data is a mandate. An integrated quality management system like Total Quality Management (TQM) must be justified to generate high-quality products and services. This study uses qualitative methods literature studies on operational method management to investigate how Total Quality Management (TQM) affects food sector production efficiency in Indonesia. Qualitative and library research approaches to creating scientific articles delays. Google Scholar's literary section or related literary review section over the last ten years 2013-2023 discusses a collection of libraries. It will then bandage prior results or discoveries from Sebi Sebiman's Law on Results or Discoveries. Harzing publishes or finishes all quoted scientific articles from data search data. The delay affects production efficiency and product quality prices. TQM improves manufacturing cost efficiency, especially in food production. This article will explain how operational management uses TQM to cut gift production costs.

IMPLEMENTASI SISTEM PENJAMINAN MUTU MADRASAH

The purpose of this study was to analyze the implementation of the Education Quality Assurance System (SPMP) based on Integrated Quality Management at MTs Negeri West Bandung Regency in terms of program planning, program implementation, program monitoring and evaluation, obstacles and efforts to overcome obstacles in implementing SPMP and the success rate of SPMP in improving quality of education. This study uses a qualitative approach with analytical descriptive method. The object of the research is the head of the madrasa, madrasa teacher, TU, committee chairman, supervisor, and students. Data collection techniques were carried out by observation, interviews, documentation and literature study. The analysis and interpretation technique are carried out by data reduction, data display, triangulation, conclusion drawing and data verification. The results showed that the optimal implementation of SPMP based on Integrated Quality Management in MTs Negeri West Bandung Regency was able to improve the quality of madrasas. This can be seen from the activities of planning programs, implementing programs, carrying out monitoring and evaluation, efforts to overcome obstacles in the implementation of SPMP and the success rate of SPMP in improving the quality of madrasas, so that madrasas are able to achieve SNP and are able to develop sustainable quality madrasas.Keywords: Quality Management; Madrasah Quality; Quality Assurance System