Integrated Quality Management System Research Articles

OMNI-Assistant software – A web-based, paperless solution to integrated quality management system in clinical laboratory

OMNI-Assistant software – A web-based, paperless solution to integrated quality management system in clinical laboratory

A performance management framework for self-managing schools in an emerging economy

The integrated quality management system (IQMS) as a performance management framework is mostly inadequate for school-based performance management. Literature branded it as a compliance system (Mamabolo et al., 2022) that does not allow school stakeholders the independence to take part in developing their own strategies. The study debates the amalgamation of the IQMS and the balanced scorecard (BSC) to develop a framework for self-managing schools in an emerging economy. Semi-structured interviews with members of schools’ management teams, were conducted and a qualitative research approach guided this study based on a design-based research (DBR) method. Our results show that a school-based performance management framework must be distinct, have a mission-focused strategy, involve all stakeholders, and be time efficient. Further, our results suggested that the performance management framework be updated on a regular basis to drive the school’s base strategy, learner academic and extracurricular achievement, and stakeholder satisfaction. While the IQMS links to managerialism (Mpungose & Ngwenya, 2017), the researchers argue that self-managing schools are linked to the participatory democracy theory (PDT) and accommodate stakeholder involvement. The framework combines the valuable criteria of the IQMS with the benefits of the BSC to contribute towards performance management in public schools.

ТЕОРЕТИЧНІ ОСНОВИ ФОРМУВАННЯ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ НА ПІДПРИЄМСТВІ

Creating an effective quality management system is important because it leads to the efficient and successful operation of enterprises in competitive environments. The purpose of the article is to analyze and substantiate the theoretical foundations for forming a quality management system in an enterprise. The research process utilized methods of a systemic approach to clarify the economic essence of the concept of "quality"; historical-economic analysis to examine the stages of quality system formation; methods of information processing; and monographic study when exploring issues related to the implementation of management systems at enterprises. The article discusses the scientific-theoretical aspects of quality management systems in enterprises. The necessity of continually improving product quality and forming quality management systems in enterprises has been identified. The theoretical basis of the concept of "quality" was investigated. The evolution of perspectives on the concept of quality was examined. The analysis revealed that there is no single definition of the essence of quality. Different sources provide different formulations of the "quality" category. The positive impact on enterprise operations due to the implementation of quality management systems was noted. The principles of management on which systemic quality management is based and the stages of quality system formation were discussed. The ISO 9000 series standards system, national standards, and the emphasis on the use of integrated quality management systems were characterized. It was concluded that the implementation of quality management systems in enterprises positively affects their activities, providing advantages, primarily in improving managerial and production decision-making, helping to create a management tool for the enterprise that enhances its competitiveness and ensures continuous development. According to the requirements of international ISO 9000 series standards, the effectiveness of activity in the quality system is assessed by the ability of the enterprise to prevent possible non-conformities.

Quality in education - foundation for sustaining competitiveness

The undertaking of this study was justified by the undeniable need for the enhancement of knowledge concerning the current status and future evolution of the quality standards in our education system. Its current performance underscores the necessity for the implementation of teaching methodologies that facilitate learning based on technological innovations. Additionally, the study explores perspectives for the improvement and enhancement of teacher development programs, coupled with considerations of meritocracy and salary improvement. The overarching objective of this research is to illustrate the correlation between the quality of Brazilian education and the structural maintenance of competitiveness among Brazilian enterprises. It is asserted that without this quality, it is not feasible for Brazil to sustain its competitiveness in the current global business landscape. This research clearly highlights the urgent need for our education system to accelerate the implementation and use of technological resources and modern teaching techniques. The implementation of an Integrated Quality Management System in Education is crucial to achieving a positive leap in quality, thereby providing positive impacts on the performance of teachers, future generations, society, and the trinity of quality, productivity, and competitiveness.

Flanders Quality Model (FlaQuM): towards the development of a sustainable, integrated quality management system

Background: The quality policy for hospitals enrolled in 2009 by the Flemish government, is based on a ‘Quality-of-Care Triad’ consisting of accreditation, inspection and public reporting of quality indicators. Since 2021, an accreditation label no longer replaces governmental quality system inspection in Flanders. Today, hospitals have the opportunity to build their own quality management system, but questions are raised on the development of a sustainable one. To address this gap in existing research, we aimed to develop a conceptual model towards sustainable, integrated quality management and to implement this model in healthcare organisations.
 Methods: A multi-methods approach in co-design with 19 healthcare organisations is used to develop a conceptual model. Development phases based on literature and multistakeholder feedback are followed by implementation phases in a convenience sample of 19 organisations (living labs) and by validation of the models based on their recommendations.
 Results: Flanders Quality Model (FlaQuM) towards sustainable, integrated quality of care constitutes 1) a vision model, 2) a co-creation roadmap and 3) a learning consortium of livings labs. For the vision model, a validated measurement tool, the FlaQuM Quickscan, was developed to measure quality experiences from a multistakeholder perspective (patients and kin, professionals and primary care) and ensures that organisation’s quality vision is rethought from an integrated, multidimensional approach. The co-creation roadmap guides organisations to build their quality management system by focusing on six drivers and 19 buildings blocks. Organisation’s maturity in those drivers and building blocks can be mapped using two tools: the FlaQuM Maturity matrix and FlaQuM Co-creation scan. Those are developed in co-design by conducting 20 focus groups with 79 content experts. Every 18 months, the FlaQuM Quickscan, FlaQuM Maturity matrix and FlaQuM Co-creation scan will be disseminated in the living labs and results will be fed back in benchmarking reports. During learning sessions with the consortium of 19 living labs, consisting of coordinators and board members from each organisation, results of tools are discussed and recommendations are used to further validate FlaQuM. The consortium is based on the learning principles of the Breakthrough Improvement Collaborative. 
 Conclusion: FlaQuM is a new, unique model towards sustainable, integrated quality management that includes a vision model, co-creation roadmap and a learning consortium of living labs. By focusing on building a shared quality vision pursued through co-creation with all healthcare stakeholders, the organisation’s desired maturity level can be reached.
 Practice implications: FlaQuM and the developed tools can guide researchers, policymakers, healthcare managers and clinicians to build a sustainable quality management system while focusing on commitment, ownership and engagement of healthcare stakeholders to quality.
 Next steps: Future research will focus on the evaluation of the implementation of FlaQuM in the living labs. The realistic evaluation model to explore the context (C) in which FlaQuM is implemented, to understand the mechanisms (M) of change and the define impact on certain outcomes (O), will support to understand if, how and why FlaQuM works. Studying barriers and facilitators to implement FlaQuM in living labs, will help to disseminate FlaQuM in various healthcare settings.

Quality Management of Archival and Library Studies: Towards the Problem of Implementing International Standards

The purpose of the study is to provide an analytical review of the degree of harmonisation of international and European regulations in the field of archival and library studies, and to outline methodological approaches to the implementation of an integrated management quality system in these institutions. The research methodology is based on the use of general scientific and special research methods, which ensured the comprehensive nature of scientific research. The involvement of regulatory and legal documents contributed to the use of methods of substantive and comparative analysis, additive modelling, deduction, induction, abstraction, structural and logical methodology, systematisation, and generalisation. The scientific novelty of the article lies in the actualisation of the issue of implementing integrated quality management systems in the development of library and archival studies, which is urgent in the context of the development of digitalisation, electronic document management, and provision of electronic services. The availability of quality systems in accordance with the requirements of international standards will contribute to the effective operation of these institutions and improve the quality of service provision. Conclusions. In this article, the author examines and argues for the urgent need to implement relevant international integrated quality management systems in the above-mentioned areas, namely, electronic document management, organisation of websites, management of documentary processes, and information support for the rendering of relevant services. It is stated that the integration of international standards of quality management in library and archival studies will facilitate accessibility of information needs of all users and will contribute to the efficiency and operation of these institutions of consolidated information. Key words: standard, electronic resources, information, information technologies, digitalisation, archive, archival and library work, document.

Does TQM affect Indonesian food sector production efficiently?

Globalisation Parahadi helps each nation adjust its economic policy. Every Haruus destroyer may see the future orientation, and Haru Flexic data in any applicable Kamilan data is a mandate. An integrated quality management system like Total Quality Management (TQM) must be justified to generate high-quality products and services. This study uses qualitative methods literature studies on operational method management to investigate how Total Quality Management (TQM) affects food sector production efficiency in Indonesia. Qualitative and library research approaches to creating scientific articles delays. Google Scholar's literary section or related literary review section over the last ten years 2013-2023 discusses a collection of libraries. It will then bandage prior results or discoveries from Sebi Sebiman's Law on Results or Discoveries. Harzing publishes or finishes all quoted scientific articles from data search data. The delay affects production efficiency and product quality prices. TQM improves manufacturing cost efficiency, especially in food production. This article will explain how operational management uses TQM to cut gift production costs.

Функциональный подход к сохранению целостности системы менеджмента качества организаций в процессе их объединения и интеграции в комплекс

The article addresses the problems of preserving the integrity of quality management systems during integration of educational organizations into a single educational complex. The purpose of the article is to develop and test a functional approach of combining two educational organizations of different levels that preserves the integrity of existing quality management systems. The authors use methods of analysis, synthesis, generalization and comparison as well as system analysis, identification of cause-and-effect relationships, process and system approach, internal audits, self-assessment, expert assessment, ranking. The article considers the concept of integrity and related concepts. The authors propose a functional approach that uses several stages to maintain the integrity of quality management systems in compliance with all the rules for making changes to management systems and the principles of educational organizations integration. The approach is tested on a university and a college. The analysis identified the main categories of changes in organizations’ quality management system during integration and developed a synergetic model of the organization. The results can help improve the integrated quality management system in the future, not only in the field of education, but also in other areas of the economy.

Integration of quality management systems in tourism destinations: implications and benefits for sustainability and competitiveness

Tourism is an industry in constant growth and competitiveness, so the integration of quality management systems in tourism destinations has become crucial to ensure sustainability and improve competitiveness in this sector. This summary addresses the implications and benefits of this integration in terms of sustainability and competitiveness in tourism destinations. The integration of quality management systems in tourism destinations implies the implementation of standards and processes that guarantee the quality of services offered to tourists. This has positive implications in several aspects. First, it improves the quality of tourism services, which increases tourist satisfaction and their experience at the destination. In addition, quality management contributes to the conservation and preservation of the destination's natural and cultural environment, which in turn promotes long-term sustainability.

The Role of an Integrated Quality Management System in Improving Performance in the Port Organization

Abstract The scientific paper aims to present the performance evaluation methods in ports and port organizations and the contributions that an integrated quality management system can bring. Water transport is the most reliable mode of transport, both in terms of transport capacity and in terms of consumption and environmental aspects, compared to other modes of transport. But it cannot function at an optimal level without complex and permanent on-shore management. The port organizations have an important contribution in the global performance of the port and thus in the economy of a country that is open to the sea. By approaching an integrated quality management system, port organizations can achieve the expected performance in a planned and systemic way in terms of quality, environment, logistics supply chain security, etc. The paper analyzes the performance assess in ports and port organizations, the most common applied regulations and management systems in port organizations and the advantages an integrated quality management system brings in increasing organizational performance by preventing losses and improving processes using known methodologies globally promoted such as Lean. It also highlights the relationship of mutual dependence that the port performance and the port organizations performance have on each other.

Social (in)justices during the educator developmental appraisal process: A post-apartheid South African case study

Globally, the appraisal of educators remains a contested issue as the process, which aims to provide support and development to educators, is generally considered a punitive measure for educators. Within the South African context, the Integrated Quality Management System is used to evaluate educators. Drawing on Fraser’s theories of social justice, this article explores the perspectives of 11 educators regarding educator developmental appraisal in post-apartheid South Africa as a catalyst for social (in)justice. Data was collected through semi-structured interviews and analysed using critical discourse analysis. This article highlights the importance of social justice practices in enhancing learner achievement and foregrounds the (in)justices often witnessed during the appraisal process. Findings reveal that the developmental appraisal process has the potential to promote social justice; however, contextual factors seem to be hindering the successful implementation of the appraisal process.

IMPROVING THE METHOD OF SELECTING BUFFER TO IMPROVE THE QUALITY OF WELL ANCHORING WITH THE USE HYDROCARBON-BASED DRILLING FLUID

Currently, when cementing casing strings, various formulations of buffer fluids are used, the choice of which is based on laboratory testing of its compatibility with specific drilling and grouting solutions. The development of market relations evolutionarily pushed manufacturers to obtain and use the most efficient, durable materials and technologies that meet the requirements of ISO 13500:2008 [11], ISO 10426-2:2003(R) [12].In foreign and Russian practice, leading oil and gas companies use integrated quality management systems. However, due to the influence of a number of socio-economic factors, there has been a sharp rise in the cost and reduction in the production of components, along with a continuous increase in the need for efficient materials in many industries. The use of components produced by domestic enterprises in industrial volumes makes them deficit-free, and in terms of price quite affordable and competitive raw materials [6].«RN-BashNIPIneft» LLC together with the «USPTU has developed a methodology to establish uniform requirements for the evaluation of buffer fluids for hydrocarbon-based drilling fluids when cementing casing strings. The methodological basis for achieving this goal is the concept of a systematic approach in the quality management of buffer fluids [8].

КОНЦЕПТУАЛЬНА ОРГАНІЗАЦІЙНА МОДЕЛЬ ФУНКЦІОНУВАННЯ ІНТЕГРОВАНОЇ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ ТА СТРАТЕГІЧНОГО УПРАВЛІННЯ НА ПІДПРИЄМСТВІ

The article proposes an author's approach to defining the essence of an integrated quality management system and strategic management as a set of elements of the organizational structure, processes and resources necessary for the implementation of a continuous multidimensional process of active management influence on all elements that make up the system, aimed at improving the abilities and unique competencies that provide development in the direction indicated in the mission and goals, taking into account external factors leading to a long-term increase in the level of performance and efficiency of activities, focused on meeting the requirements of all stakeholders and continuous improvement of activities, taking into account regular adjustments to plans. Unlike existing definitions based on classical management methodology, the author's approach takes into account the trends in the integration of related management areas – quality management and strategic management – to achieve a synergistic effect. The development of the methodological position of the integrated quality management system and strategic management, including principles, approaches, methods, algorithm, will contribute to the creation of a multifunctional management system, with a single mission and policy, in which all key elements of activity work in a comprehensive manner, resources are optimally used, and the requirements of all interested parties are taken into account. sides. A system of element-byelement integration has been developed that allows taking into account the features of each process of strategic management and quality management and is focused on the principles and main provisions set forth in ISO 9001:2015 standards. The model links the main stages of strategic management and quality management processes to management functions (planning, organization, motivation and control), and takes into account the main organizational measures. A formalized approach to describing an integrated system creates a base in the form of an interconnected sequence of quality management and strategic management processes for further theoretical studies of integration (principles, features, conditions) and implementation practices (means, methods, tools).

Standardizing Life Cycle Organization: A Synergetic Quality Management Approach

Standardization is essential for innovation (on the impacts on design, manufacturing, and operation processes) and its dissemination, both within a country and internationally. A phenomenological information model has been developed for the system of standards, which will be used as an information base for integrated quality management systems, environmental safety, and energy saving depending on the type of products, requirements of technical regulations, and conformity assessment procedures. Phase portraits of the life cycle system of complex products were constructed, and a general expression for the Lyapunov exponents characterizing the overall behavior of the dynamic system in phase space was obtained. The presence of particular areas to which, regardless of the initial conditions, all phase trajectories rapidly evolve has been established. The critical conditions for the control parameters were found. A diagram was constructed that determines the stability of the system states of the life cycle of complex products. It was found that the processes of the life cycle of complex products are carried out in two stages: in the first, there is a rapid evolution of components and parameters of technical and software tools, as well as energetic elements of functional subsystems, which is reflected in a specific attractive section of phase portraits, in the second, further slow development along it.

Integration of Quality Management Systems in a Rural, Low-Resource Environment: The Experience at Phebe Hospital in Bong County, Liberia

Laboratory strengthening programs have been limited to clinical testing for prioritized diseases such as Ebola Virus Disease (EVD), Lassa Fever, COVID-19, Multidrug Resistant Tuberculosis, Malaria, and Human Immunodeficiency Virus (HIV). While patient outcomes are key concerns, limited efforts have been directed at improving Quality Management Systems (QMS). The benefits of QMS are correlated to improved patient care in resource-limited settings. This article examines the ability of a laboratory in a low-resource setting to integrate QMS into clinical care, describes its challenges, and measures its benefits on improved treatment outcomes. Gap analysis was conducted to implement QMS at Phebe Hospital, Bongo county, Liberia. We prioritized the framework of workflow processes and reorganization, equipment and inventory management, and documentation as challenges hampering the effective implementation of QMS. As a stepwise intervention strategy, laboratory workflow and infrastructure were remodeled, staff retrained, partners managed, and system changes were communicated to strengthen the laboratory systems. Improvement in communicating goals to clinicians, following work plans, managing staff time, delegating responsibilities, allocating resources, and strategically managing the presence of multiple partners as effective strategies to improve QMS were observed. We demonstrated that improving QMS strengthens the laboratory systems at Phebe Hospital. To sustain such initiative, Phebe Hospital must focus efforts on building sustainable laboratory systems and structures. We propose future studies to evaluate the short- and long-term benefits of such interventions.

Evaluasi dan Pengendalian Mutu dalam Meningkatkan Daya Saing Lembaga Pendidikan Islam di Indonesia

Islamic educational institutions in Indonesia face increasingly complex challenges in achieving superior competitiveness. Evaluation and quality control of education is the key to improving the quality and relevance of Islamic educational institutions in the face of global competition. This research uses literature research methods to compile and analyze various references, scientific journals, and official documents related to evaluation and quality control in Islamic educational institutions in Indonesia. The results of the analysis show that first, the evaluation of the quality of Islamic education in Indonesia must include various aspects, such as curriculum, teaching methods, teaching staff, facilities and infrastructure, and the use of technology in learning. Second, active participation from all stakeholders, including lecturers, students, parents, and alumni, is essential in the evaluation process to gain a comprehensive understanding of the advantages and disadvantages of Islamic educational institutions in Indonesia. Third, quality control of Islamic education in Indonesia needs to be supported by an effective and integrated quality management system. A holistic, data-driven approach is the cornerstone of better strategic decision-making. The implementation of nationally and internationally recognized Islamic education quality standards can help increase the credibility of educational institutions and provide trust to the community.

Educator performance and the strategic plan priorities of the Eastern Cape Department of Education

Background: The Eastern Cape Department of Education (ECDoE) is still experiencing skills shortages among its educators which poses critical challenges in performing their duties of improving learner performance in the province. Shortages of skills development programmes in the Eastern Cape has resulted in poor performance of both educators and learners in most schools. Although the ECDoE has clearly espoused its strategic objectives regarding training and development of educators, it is worrying that only a limited number of educators have received capacity development in critical performance areas.Aim: The aim of this study is to explore the relationship between educator performance and the strategic plan priorities of the ECDoE.Setting: Buffalo City Education District in Eastern Cape Province.Methods: The study adopted a quantitative research strategy and uses a survey questionnaire to collect information from respondents. The sample size was made up of two hundred and seventy (270) participants. The survey questionnaire used a Likert scale ranging from one (1) (strongly agree) to five (5) (strongly disagree). The reliability of the survey questionnaires was determined by calculating the Pearson’s coefficient, and internal consistency was measured using Cronbach’s alpha scale.Results: The study established that remediating the lack of training opportunities for educators was the direct objective of the ECDoE strategic plan priorities.Conclusion: The article concludes that the ECDoE needs to carry out a skills and capacity audit, based on strategic plan needs analysis. The designing of human capital skills development and training programmes should be informed by the ECDoE’s strategic plan and Integrated Quality Management System that align with educators’ key performance areas.

Management of Product Quality and Competitiveness of Agricultural Enterprises in the Context of International Integration

The role of quality management in the enhancement of competitiveness of enterprises is considered. The modern factors of quality of product assurance as a component of enterprise competitiveness are defined by authors. The data on the milk prices of different classes sold by agricultural enterprises for dairy plants and the cost of milk production at these enterprises in 2015-2019 in Ukraine were analyzed. This analysis testifies low incentives of milk producers to increase the quality of products due to the cost-price factor and substitution effect. The main blocks of the integrated quality management system (IQMS) are designed for agricultural enterprises to increase their competitiveness. The construction of IQMS of enterprises is made on the foundation of TQM and added by the focuses, tools, blocks, and forms of integration within the system and with other enterprise systems and the external environment. The findings of this study came up with the importance of implementing marketing of quality block, and built-in environment quality management in all blocks of IQMS.

The Effectiveness of Self-Directed Supervision on Improving Quality of Teaching

This article examines effectiveness of the self-directed supervision strategy as a tool for improving teaching quality. Special reference was made to the implementation of the South African Integrated Quality Management system (IQMS). A mixed method approach characterised by the explanatory sequential design addressed the research questions. 301 out of 350 randomly selected participants in 15 districts of the Gauteng Province responded to the quantitative phase in the form of questionnaires. Three conveniently selected focus group interviews each comprising often (10) purposefully selected school-based managers and educators gave in-depth exploration of the quantitative results. Self-directed supervision was found to comply with the Total Quality Management principle of continuous improvement which was perceived to have a positive influence on improving teaching quality. In contrast, the IQMS self-evaluation was perceived to lack compliance to continuous improvement for professional development due to characteristics related to traditional inspection approaches.

Employee Satisfaction Towards Integration of Quality Management System: A Case Study of Malaysian Automotive Manufacturer

This paper presents a case study to analyse the workers’ satisfaction level on the implementation of an integrated quality system between the IATF 16949 and Toyota Production System focusing on internal audit activity in one automotive company in Malaysia. The main goal was to validate and investigate the issues and challenges those employees in the organisation faced before and after the systems were integrated. Rasch Measurement Model was used to analyse the data collected. Initially, pilot data were conducted, and the data were used to construct the survey questionnaire with 3 constructs and 47 items. A total of 30 respondents from various departments were assessed with the demographic traits of position in the organization and years of service. From the pre-implementation survey, most of the respondents agreed that too many documents were involved throughout both audits and lack of training for auditee on both systems was the main cause to the ineffective implementation of both systems, particularly at mass production process. Both items were measured below the person mean value in variable map (pre-implementation). After the integrated system, the post-survey analysis proved that too many documents and lack of training were above person mean value in variable map (post-implementation). The results revealed that most of the respondents agreed the integration of both systems has given an effective result and good impact to the organization’s performance.